Get matched with top appliance repair pros in Burgaw, NC

"Great! The technician helped us to locate the issue and explained how to fix it ourselves. This was my 3rd time using NeliHome. They are my first go to for diagnosing an appliance issue."

"Great job"

"we need to replace the machine, We felt it was too expensive to repair."

"I called for repair service (not under warranty) because my LG refrigerator was no longer cooling. Was able to get an appointment quickly and the woman who answered the phone was so nice. I was told that I would receive a call when the tech was on the way - I did not but I was able to follow on the map which was a great tool. Tech came in, put their tool bag down, opened my refrigerator and said "Thats not good." Asked if we heard some kind of ticking - which we did not. Never touched a single tool or looked at anything else . Then he decided I needed to replace the compressor and we received an estimate for approximately $1400. He then let me know about the options they had on-site that I could replace mine with. I was under the impression that there would be a more thorough diagnostic and as I see from your previous responses to other reviews, that is what I should have had. I understand that the techs are experts in their field but I expect more from a diagnostic than opening the door. After my appointment I got a little nervous and called the business to ask questions as I wasn't confident with the way the visit went. Was told the supervisor was on the phone and he would call back. Now it's Thursday, almost a week later and I never heard back so I called again today. Told the woman who answered that I was waiting on a call back and she said there were no notes in the system so just wanted to know what was going on. I let her know and asked her what a diagnostic should have consisted of and told her my concerns. She put me on hold and was going to get the supervisor on the phone. Instead, she got back on and let me know that the supervisor said that the tech is an expert so he just knew it was the issue without doing anything else (along those lines, not verbatim). How confident should I be in the service I received, especially when that is a supervisors response? And honestly I thought it might be the compressor myself before I called because that seems to be an issue but I called your business so that I could be sure it was the issue and because you would do a diagnostic to confirm. I didn't pay so someone could tell me my refrigerator wasn't cooling. I already knew that. Would you be confident if you pulled into a car repair shop because your car was acting up and they looked at it and told you the engine needed to be replaced without looking at anything?"

"Jermaine with DUN-RITE has been completely unreliable. He came out through my warranty company to repair my washer & ice maker. He claimed he needed 2 people to fix the washer, but told the warranty company it was missing parts. They sent out Sears Appliance when I complained and one person fixed it in less than 10 minutes. On the ice maker, DUN_RITE made a simple repair but it still wasn’t working. The warranty company sent him out again to replace the ice maker this time. He came out and looked at it again and said the entire refrigerator would need to be replaced and he would let the warranty company know. Instead, he tells the warranty company he doesn’t know what’s wrong and send another contractor out. Now I have to have another appointment because Jermaine is either lying or incompetent. I’ve tried to contact DUN-RITE several times but he won’t return my calls or respond to text messages. BEWARE of this appliance repair company."