Dun-rite Appliance Repair

Jermaine with DUN-RITE has been completely unreliable. He came out through my warranty company to repair my washer & ice maker. He claimed he needed 2 people to fix the washer, but told the warranty company it was missing parts. They sent out Sears Appliance when I complained and one person fixed it in less than 10 minutes. On the ice maker, DUN_RITE made a simple repair but it still wasn’t working. The warranty company sent him out again to replace the ice maker this time. He came out and looked at it again and said the entire refrigerator would need to be replaced and he would let the warranty company know. Instead, he tells the warranty company he doesn’t know what’s wrong and send another contractor out. Now I have to have another appointment because Jermaine is either lying or incompetent. I’ve tried to contact DUN-RITE several times but he won’t return my calls or respond to text messages. BEWARE of this appliance repair company.

Great. Jimaine is knowledgeable, personable, prompt, and honest. After diagnosing the problem, he advised that the repair would be too expensive to be worthwhile but also clarified that we could continue to use the appliance, probably for some years. Saved us on a repair bill AND purchase of a new washer. Fee for the house call was reasonable and disclosed in advance. We will call him when we need a repair.