Get matched with top appliance salespeople in Elysian, MN

"I like the service. All good"

"A SEAR'S APPLIANCE REPAIRMAN CAME TODAY TO FIX MY ALMOST NEW, HIGH END KENMORE ELITE DISHWASHER. IT WAS THE SECOND TIME THE DISHWASHER'S DIGITAL CONTOL BOARD FAILED. THE DISHWASHER WAS OUT OF WARRANTY BECAUSE THE IT WAS PURCHASED FOR A REMODELING JOB THAT WAS DELAYED. SO THE DISHWASHER WAS BOUGHT, BUT NOT DELIVERED FOR OVER A YEAR. THE DISHWASHER WAS ACTUALLY PUT IN SERVICE SEPTEMBER 2017, THE WARRANTY RAN OUT WHILE IT WAS SITTING IN THE APPLIANCE STORE'S WAREHOUSE WAITING TO BE INSTALLED. THE DIGITAL CONTROL PANEL FAILED IN FEBRUARY 2018. AT THE TIME I WAS TOLD BY THE SEARS REPAIRMAN WHO FIXED THE PROBLEM THAT IT WAS A COMMON PROBLEM WITH THIS MODEL. HE TOLD ME THAT HE COULD FIX IT BY CLEANING THE CONTACTS BUT IT WOULD PROBABLY FAIL AGAIN IN ABOUT 6 MONTHS. SURE ENOUGH, IT FAILED IN JUST OVER 6 MONTHS. I PAID APPROXIMATELY $150 FOR THIS REPAIR. THE SEAR'S. REPAIRMAN WHO CAME TODAY TOLD ME THAT THE PARTS AND LABOR TO REPAIR THE DISHWASHER WOULD BE APPROXIMATELY $450.00 BUT THAT IF I WANTED, SEARS WOULD REPLACE THE DISHWASHER WITH EXACTLY THE SAME MODEL FOR FOR ABOUT $500. HE THEN CALLED SEARS APPLIANCE SALES TO ORDER THE NEW DISHWASHER BUT IT TURNED OUT THAT REPLACING THE DISHWASHER WITH THE SAME MODEL WOULD BE A LOT MORE THAN $500. SO I DECLINED THE PURCHASE AND ASKED THE REPAIRMAN TO PROCEED WITH ORDERING THE PARTS FOR THE REPAIR. HE THEN SAID HE COULD NOT PROCEED WITH THE REPAIR SINCE WHEN I OPTED TO REPLACE THE DISHWASHER, I VOIDED MY RIGHT TO HAVE THE DISHWASHER REPAIRED. HE SAID I WOULD NEED TO SCHEDULE ANOTHER $99 APPOINTMENT TO HAVE THE DISHWASHER REPAIRED. THEN HE LITERALLY RAN OUT THE FRONT DOOR. I PAID $99 AND GOT NOTHING EXCEPT INCORRECT, BAD INFORMATION. WHEN I TRIED TO GET THE $99 FEE I HAD PAID REFUNDED, I WAS TOLD IT WAS NON-REFUNDABLE. I NOW I FIND OUT THE "PART THAT OFTEN FAILS" IS A SPECIAL ORDER PIECE THAT COSTS $200+ WITH SHIPPING AND IT MAY TAKE WEEKS TO GET. KENMORE BUYERS VERY BEWARE."

"If I could give a negative score, I would. I've spent nearly $30,000 in the past 4 months on what I thought were new high end products that don't seem to work. Looking back, I would bet money that I've received refurbished products packaged as new. Kitchen: Viking Built In refrigerator - stopped working after 2 weeks due to a hole in the refrigerant line. It was replaced. Viking Microwave - didn't work from day 1, it would turn on but not heat anything. It was replaced. Viking Range & Range Hood - work so far. Viking Under Counter Fridge - works so far. Bar: Bertazzoni Refrigerator - One leveling foot did not screw in or out. Tech sent from Warner Stellian (another company) to fix it. It still won't fully level and the reason I was given is that the floor is not level. But the floor is brand new and perfectly level. Bertazzoni Range - 2 burners did not work day one. Tech sent from Warner Stellian (another company) to 'fix' it. He replaced with a new cook top. It worked and heated but the front burners were controlled by the rear knobs. He clearly crossed wires. Not to mention, the cook top now shocks me when I touch it. Replacement unit sent. 3 burners work perfectly, the 4th will not turn on. At this point, I'm told by the MJ's rep they think it's an electrical issue in the house and I need to have an electrician come take a look. I ask for MJ's to cover this cost and they refuse because "they have never had this problem". I have requested that the sales rep, GM or anyone who cares to come see what is happening. This request seems to be ignored. They now want me to spend more money to have someone tell me that the electrical works fine and there is still no resolution in sight. This issue has been going on since September. Absolutely DO NOT BUY from MJ's unless you want to spend additional money and resources to fix unnecessary problems. Buy from Warner Stellian instead, at least if it needs to be fixed you'll get a tech from the company you purchased from."