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"The installation was done professionally and a day earlier than expected. We are still having trouble getting one car hooked up to it and were basically told to call the car company for help...I would have expected a little more help from the installing company on this point."

"started on time worked until finished"

"This was to be a 6 - 8 week project. We started on September 15th. We expected it to be done mid to late November. It is not complete as of January 18th. We have sheet rock dust everywhere, on all walls, floors cabinets, etc. We have walls that need to be repainted, trim to be done, carpet to lay, plumbing to complete, some cabinet work to finish and Custom Bi-fold doors to make for the oversized framing of the openings, and closet shelves to install. I am leaving things off the list I am sure but you get the picture. Our main contact, Lance, has not contacted us in 3 weeks. Our project sits. My thinking is that he is walking away from it as his last communication with us was to have a worker pick up a check from us in December for our carpet and flooring overage. He didn’t buy carpet is our guess as we have not gotten a install date, we were promised a schedule on December 27th. The team that was used for framing did not have enough experience. Almost all walls are not square or plumb. All Door openings were framed too tall and wide, including the Bi-fold Closet Doors. This team was also used to sheetrock. When I pointed out to Lance the many issues with their work he shrugged it off as not being too bad. Too few screws in the field and too many in other places. All outlet, light switch and register vents were cut larger than the cover plates. Requiring after the fact repair work. A pro sheetrocker would have flipped his lid. The taping and mudding was done by this team as well. They used way too much mud, ineffective use of tape and mud made for much much more sanding. They didn’t bother isolating the basement so we had weeks and weeks of sheetrock dust on our main and 2nd floor and that is with the furnace OFF whenever the team was here. The ceiling is passable save for a few areas that have noticeable valleys that are 4 plus feet long. Not all of the sanding is done yet but the walls are painted and have been patched in numerous locations and repainted, so the paint do not match up now. I can go on of course and I am not trying to bash. I am being honest about our experience. We have no idea when the end is and we feel that they have abandoned us for greener pastures. That’s what the lack of communication leads us to believe at least."

"A SEAR'S APPLIANCE REPAIRMAN CAME TODAY TO FIX MY ALMOST NEW, HIGH END KENMORE ELITE DISHWASHER. IT WAS THE SECOND TIME THE DISHWASHER'S DIGITAL CONTOL BOARD FAILED. THE DISHWASHER WAS OUT OF WARRANTY BECAUSE THE IT WAS PURCHASED FOR A REMODELING JOB THAT WAS DELAYED. SO THE DISHWASHER WAS BOUGHT, BUT NOT DELIVERED FOR OVER A YEAR. THE DISHWASHER WAS ACTUALLY PUT IN SERVICE SEPTEMBER 2017, THE WARRANTY RAN OUT WHILE IT WAS SITTING IN THE APPLIANCE STORE'S WAREHOUSE WAITING TO BE INSTALLED. THE DIGITAL CONTROL PANEL FAILED IN FEBRUARY 2018. AT THE TIME I WAS TOLD BY THE SEARS REPAIRMAN WHO FIXED THE PROBLEM THAT IT WAS A COMMON PROBLEM WITH THIS MODEL. HE TOLD ME THAT HE COULD FIX IT BY CLEANING THE CONTACTS BUT IT WOULD PROBABLY FAIL AGAIN IN ABOUT 6 MONTHS. SURE ENOUGH, IT FAILED IN JUST OVER 6 MONTHS. I PAID APPROXIMATELY $150 FOR THIS REPAIR. THE SEAR'S. REPAIRMAN WHO CAME TODAY TOLD ME THAT THE PARTS AND LABOR TO REPAIR THE DISHWASHER WOULD BE APPROXIMATELY $450.00 BUT THAT IF I WANTED, SEARS WOULD REPLACE THE DISHWASHER WITH EXACTLY THE SAME MODEL FOR FOR ABOUT $500. HE THEN CALLED SEARS APPLIANCE SALES TO ORDER THE NEW DISHWASHER BUT IT TURNED OUT THAT REPLACING THE DISHWASHER WITH THE SAME MODEL WOULD BE A LOT MORE THAN $500. SO I DECLINED THE PURCHASE AND ASKED THE REPAIRMAN TO PROCEED WITH ORDERING THE PARTS FOR THE REPAIR. HE THEN SAID HE COULD NOT PROCEED WITH THE REPAIR SINCE WHEN I OPTED TO REPLACE THE DISHWASHER, I VOIDED MY RIGHT TO HAVE THE DISHWASHER REPAIRED. HE SAID I WOULD NEED TO SCHEDULE ANOTHER $99 APPOINTMENT TO HAVE THE DISHWASHER REPAIRED. THEN HE LITERALLY RAN OUT THE FRONT DOOR. I PAID $99 AND GOT NOTHING EXCEPT INCORRECT, BAD INFORMATION. WHEN I TRIED TO GET THE $99 FEE I HAD PAID REFUNDED, I WAS TOLD IT WAS NON-REFUNDABLE. I NOW I FIND OUT THE "PART THAT OFTEN FAILS" IS A SPECIAL ORDER PIECE THAT COSTS $200+ WITH SHIPPING AND IT MAY TAKE WEEKS TO GET. KENMORE BUYERS VERY BEWARE."

"BEWARE! Watch out for this company as they tried to rip off my wife and I! We had a simple job to reset our system and get our door functioning again. After the technician arrived he tried to up sell my wife for additional maintenance in the amount of $179, my wife declined and he finished the original work in less than 15 minutes. He proceeds to give my wife the invoice for $179! I followed up with both the Manager and Owner and was told they could take a few dollars off but that $179 was their labor rate even for jobs of 15 minutes or less and even though the price quoted for the service call was $39. Terrible experience all around."