Get matched with top boiler installation pros in Highland, MI

"We have been calling on San Angelo since we moved out here 10 years ago, whenever we have a plumbing issue. Replace grinder, replace hot water heater, upgrade outside faucets, repair toilet, install water line for refrigerator. Each and every time they have gone above and beyond. Gianni always goes the extra mile to make sure its done right. Highly recommend."

"Jeff arrived to our home and provided an estimate for a new furnace and A/C system. Very professional and courteous. Seemed very knowledgeable and answered my questions easily. Spent time measuring windows and even called the city to get an accurate sq footage of the home to design the right system. Although we ended up going with a different HVAC system, I would have no hesitation recommending this company and will likely use them for any service we may need in the future. Excellent."

"Edwards Mechanical LLC are the epitome of professionalism. They responded very quickly, analyzed the problem and resolved the problem quickly. I have called them out for issues with my boiler over six different times and they have acted the same way each time. When I have Heating or Cooling issues, I only call Edwards Mechanical LLC. Very professional, very reasonable prices and high quality workmanship. What else could you ask for?"

"Rebecca answered all of my calls, even on New Year's Day. She was great. The installers were also great. Anthony was a true professional and I could tell he took pride in his work. I'm very satisfied and the Trane furnace is great!"

"Dominion is fantastic and they're very professional and they installed a new air conditioner with financing."

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What started out as a good experience with air Conditioning Engineers really took a strange twist.  Please read this in its entirety. 

My wife and I met with Bob Strang of Air Conditioning Engineers.  He was nice to deal with, no pressure and knowledgeable.    A rough estimate was given and he later came to the house to get a better assessment of the job and give a final estimate.  His prices were competitive, just a tad higher than our other quote, yet we felt more at ease with him. 

The technicians, Tom and Dan arrived as scheduled and were very professional and nice to deal with.  (Unlike the obnoxious a** sent here a number of years ago from Williams Heating and Cooling.)   Unfortunately, the techs were unable to run the chimney liner required for our water heater.  They certainly tried, yet either some mortar or the bend in the flue prevented them from pulling it through.  OK I understand that problems occur.  This item was originally overlooked in their price estimate so I explicitly recall that our estimate was increased by $400 for liner installation.  I relayed this information to the techs and they reduced the balance due by $400.  Makes sense, they were unable to provide the service prescribed.   I was advised and provided a name of a contractor who only did chimney liners and was more proficient.  So far, a setback, yet not really their fault.

The following day Bob from Air Conditioning Engineers called.  He asked what I was going to do next about the chimney liner.   He also informed me that his guys wasted an hour trying to install the liner and that the liner was damaged during this process.  He then informed me that this problem cost him $400 and asked if I would help pay for half!  I was caught off guard and told him I?d think about it as I actually considered it!   I checked with an instructor who teaches HVAC at MCC.  His rule of thumb for conducting business - he would not have even considered charging for an attempt, only for completed work.   That?s why one hires as contractor!  If a guide was used to pull the liner it would not have been damaged.  The damaged end could be shortened and reused.  The cost for this part is approx. $110 without any contractor discount.  I don?t see how they can claim a $400 cost and am not liable for their problems.

To make matters worse, I found that the technicians broke off three of the brackets required for securing my chimney cap.  I suppose they didn?t understand what they were for as the cap was removed, due to storm damage.   Once again, under normal circumstances I?d call and have them repair it.  I won?t call as I don?t need to be hounded for more money.  My choices now are to install 3 separate matching caps and install them myself ($30 -35 each at Home Depot)  or fabricate the 3 brackets and reinstall my custom cap (approx. $30 total material but more labor and more trips up and down the roof of my two story home).   I did relay this information on the customer satisfaction form and it went ignored.  The whole money issue really seemed strange and enough for me to take my business elsewhere.  If any warranty maintenance or repairs are required in the future, I am concerned this could have a negative impact.

It gets worse; later, when we turned on the furnace I noticed condensate dripping on the floor and stains on the exhaust pipe.  2 of the joints were not glued.  Along with the moisture I?m sure a certain amount of Carbon Monoxide gas was leaking into my home, a very dangerous situation.  I did disassemble and glue the exhaust properly.    Also the condensate drain causes puddling of water around my drain.   I?ll add an elbow and make a hole to accept it in the drain cover at a later date.

UPDATE - Bob and I have seemed to have worked out any differences.  He went out of his way to do so.  He's such a likable cuss what can I say!  Bottom line is always, would you do repeat business and my answer is yes.

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"They came out, reviewed the problem, quickly figured out what was wrong, brought back a toilet and installed it.  I am happy with the work and the results.  The owner and those who came out to the house were all very professional and polite.  I am totally happy with the service.
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"New special order unit came in very quickly, and installation was scheduled for the next day. Old unit was removed and hauled away. New unit was professionally installed with attention to detail not present on the old unit. No damage to walls or floors, and installers used extra measures to prevent outside dirt, snow, and water from being tracked into the house. Very happy with the entire purchase/installation experience."

"We requested a quote. Representative visited our house and we received a competitive quote. Called back a few times with questions and they were helpful and responsive. On day of installation, they were on time, courteous and efficient."

"The CSR team did great work. After my original contractors mistakes lead to a shower stall leak and mold growth, CSR was able to correct everything in about a month. I also appreciated them cleaning after every work day."