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"Did great work, reliable and knowledgable."

"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."

"Electrical and plumbing were subcontracted and I have no complaint on their work. However for the work this contractor performed.....It started out okay, complimented his work... But by the time the last of the porch repair and the bathroom reno was completed I realised I had made a huge error of judgement. He insisted in starting the porch work in the fall and then over the winter. When the ground thawed in the spring and the supports no longer met the concrete footing blocks, he used rigid foam boards to shim the concrete blocks up to meet the posts. The floorboards had been removed and proper footings could have been sunk below the frost line, instead it had to be jury rigged and as the ground heave sin the winter and thaws back down, I expect it to be only a matter of time before the folly of this becomes apparent and I will have to get a competent contractor in to fix it. The bathroom was to have a radiant heat floor put in, but the system installed is not meant to be used in a wet room. There is baseboard heat with a pipe running through the floor and that was "sealed" with a piece of moulding and if there is any problem with the heater or the pipe breaks it is harder to get to, nevermind just being able to clean it. I was concerned over the floor system and he promised me that a letter would be coming from the manufacturer saying the system was safe as installed. I spoke to a company rep and they cannot sign off on an installation that they did not witness. So I am unable to recommend this contractor based on any sense I have of his integrity. I am back to using a space heater and When I am able to I will have to have the floor taken up and the correct system put in. There are numerous other minor things, such as the laminate floor being laid with no regard to the pattern on the boards so the same pattern piece was used 3 times next to each other. I did look up how to install this type of floor and found plenty of instructive videos saying how the boards are usually separated by pattern and then laid down in such a way to be random and give the illusion of real wood. The result on my floor does not demonstrate to me an attention to detail. The light over the shower, an upgraded ceiling fan, an additional outlet or two were all part of the plan but were never installed. There were assertions like a new outlet would have cost $400. I checked with the electrician myself and was told that was not the price they would charge and did not understand why that would have been quoted. When issues were raised it was mentioned that he had a lien on someone's house who didn't want to pay for their finished projects. So, there is a lot of work to redo and since the money isn't there I will have to live with things as they are for a while. Not the result I was expecting after 6 months (way beyond the estimated time) of work having been done and at no small expense. I will try to post photos to illustrate what I have mentioned above."