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"Recent experience not good - tree over-pruned by work crew and not what I had discussed with arborist. (Even my husband who rarely comments on landscaping, was "wow that tree looks bad.") Despite my asking that the arborist stop by again to look at the tree and discuss it before we paid the full charge, the company charged my credit card in full. When I called, the owner/manager was defensive and unwilling to take any accountability for the quality or in any way adjust the price. I am self-employed and would never have told an unhappy client "sorry, I did what I think was right and the whole charge is on you." I have used Adirondack before once a few years ago and was satisfied, so was not expecting such poor service. My biggest issue wasn't even the pruning because I think there was an honest misunderstanding but the owner's refusal to come out to the house and look at the work done before charging my credit cart (which they had from the deposit),"

"I will definitely be doing business again with Ricky’s lawn and landscaping. Their pricing was very reasonable, he was accommodating and attentive to what I was looking to accomplish. His crew was amazing! The guys that were here for a week were very hard-working, detail-oriented, professional, knowledgeable, and they worked great as a team. This was a great experience for me, and I’m hoping to work with them in the future, but I would highly recommend them if you’re considering work in your lawn, landscaping, or driveway."

"Excellent service and communication, quality mulch and a friendly, professional crew."

"Did not show up or respond"

"It went great! This is the 5th time I've worked with Andy — he's the best! VERY knowledgeable, very friendly, very helpful. I give Andy an A+! The reason I can't give Merrifield Gardens an A is because their prices are pretty outrageous both for the cost of the trees and for installation of them, an add'l 65%. I keep going back because Andy is so great to work with and their selection of trees is better than most."

"We bought and paid for a tree, and found out they sold it to someone else when we called to schedule delivery!-- We purchased a tree for a special occasion and paid for the tree and delivery up front. However, when we called to schedule delivery and planting, we were informed that Merrified had put our tree back out on the lot and sold it to someone else! Yes, we paid up front, saw them tag the tree with our name, were told they would hold it for us and take good care of it, and had talked to the staff in detail about the delivery timeframe which was even written on the receipt and circled. This was particularly disappointing because we had spent hours looking through the trees and had finally found the one that we wanted. Merrifield took our hand-selected tree that we had already purchased, and then sold it again to someone else without even the courtesy of a phone call or contacting us. During this ordeal, we had a glimmer of hope when they said they had found “our tree”! But this was soon to be squashed as they had just picked another tree and stuck our name on it. No, Merrified: Each tree is unique and has its own character, and you can’t sell the same tree to multiple people and then just replace them with another tree that happens to still be on the lot. We picked Merrifield because we thought we would get a great product and professional service. Unfortunately, Merrifield does have the premium prices, but is severely lacking when it comes to customer service. We won’t be returning to Merrifield after this unnecessary and extremely disappointing experience."

"Excellent care and service! Very reliable and willing todo all it takes to meet or exceed expectations."

"see above - great job that exceeded expectations."