Get matched with top appliance salespeople in North Laurel, MD

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Mr. Harrison was cordial, prompt and efficient. Although he couldn’t fix my problem that day, he promised to research the problem and get back to me the next morning. He did just as he promised and fixed my problem over the phone. I was able to avoid a much longer wait and a more expensive repair by Lowe’s service department . Since he repairs most appliances, Mr. Harrison will be at the top of my list to call in the future! A+++!!"

"All went well!!"

"Only giving 2 stars due to promptness of arrival. My 3 y/o Bosch dishwasher developed a leak resulting in an error and the unit not working as designed. I contacted JB Appliance and they were able to come to my house the same day which was great! The tech arrived on time and was very professional while he was in my home. He took all of 10-15 minutes to diagnose that my dishwasher had a leaking tank. He quickly buttoned everything up and said I would receive a quote to repair in the next day or two. I actually received the quote the same day to the tune of $520(ish) for parts and labor. I then looked up the part to see how much they were marking it up which wasn't that bad. The bad part of this situation when I was searching for the part I came across MANY reviews of the Bosch dishwasher of people who had the exact same issue (cracked plastic nut). They also talked about what the actual issue was. After reading this I decided to buy the part that Bosch upgraded to due to the consistent problem. Part was approximately $9 + shipping. I emailed the rep who sent the quote asking for half of my $120 diagnosis trip fee back because the issue was not correctly diagnosed. I was essentially told no with some not true excuse as to why their recommendation was correct. So I went from a quote of $520(ish) + the $120 already spent to what I actually paid for the repair (approx. $10). Do not recommend because of shady business practices."

"Punctual, skilled, and professional. Diagnosed and fixed the problem with my Bosch dishwasher in less than an hour. (It stymied the last repairman sent from the warranty service). Highly recommended."

"It was excellent."

"Fantastic. We had the work done and get lots of complements."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."