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"Fast installation and very courteous install team."

"The company agreed to postpone install to work around an upcoming vacation we had. Very pleased with the product and price. There was one small miscommunication regarding shutters going back on after install but the company remedied the problem immediately. Overall very pleased with the entire process from start to finish."

"Although we contracted and made an initial payment (1/3) on February 27, by mutual agreement the work began on 13 April 2015 to allow the work-site to dry out from the winter weather.  The contractor made incredible progress in the first two weeks demolishing the old deck & garage porch, pouring footers, raising the frame & putting on the roof.  The first crew was very hard working, here early in the morning, & leaving late in the afternoon (after cleaning up the area each day).  When rain was in the forecast, the crew would ask if they could make up the day on Saturday, which they did.  Everything we saw in the first 2 weeks was consistent with our previous great experience with Fox Creek 2 years earlier when they replaced all our siding, windows & doors. The only problem at that point was that a plain black roof (25 yr) was put on instead of the architectural roof (lifetime warranty) we asked for.  The contractor acknowledged the error and offered to replace the roof at no additional cost.  We had originally only contracted for 2 skylights so we asked if he'd install 2 more at no cost versus replacing the roof and he agreed.  We were told that everything was on schedule to complete the rest of the job in 2 weeks.  We made the second (of 3) payment on April 29 which was when the excavation work below the porch/deck was supposed to begin.  No one showed up to start this work for several days and when they did (it was a different crew from the first), they typically showed up around mid-morning and were gone by mid-afternoon.  We had beautiful weather during this period in which very little work got done.  The contractor claimed they were having trouble getting the supplier to deliver sand and crushed rock.  Since we're located in St. Mary's County which is a bit of a distance from the contractor's home base in Crownsville near Annapolis, they decided to use "local" suppliers & subcontractors (electricians) rather than those they normally use.  We found out later that the sand & gravel supplier was located in Brandywine about 40 miles from here (there are plenty of suppliers right here in the county).  When the sand & gravel finally showed up at 10:00 am one morning about the same time the crew arrived, the crew directed them to the spot they wanted it dumped and then everyone left shortly after that without doing anything.  We knew by then that the job wasn't going to be completed anywhere near the 3 & 1/2 week total time advertised.  The predictable springtime heavy rains started and we were delayed even more.  The week of May 11 was the first week we could see some progress each day.  The end product was beautiful.  A paver retaining wall was put in all around the perimeter below the deck/porch and in between the concrete slab under the porch and the pavered patio area below the deck.  

We couldn't understand why the remaining work on the porch above couldn't go on while the below work was going on.  Wiring had to be put in, and also all the finish work (soffets, gutters, trim work, ceiling made of soffet rolls - looks very nice).  Most of the holdup turned out to be waiting for the "local" electrician to show up.  The electrician (Goudie) wasn't really all that local but was from Waldorf 35 miles up the road.  Our contractor had to threaten, cajole and/or beg Goudie to show up and install wiring so that the finishing work could be done on the porch.  We begged our contractor to get another licensed electrician (there are plenty of good ones right here in the county that we've done business with).  Anyway, once the electrician showed up we had to get them back several more times because they'd forget to do something we'd asked for or they didn't have a part and we'd end up in the same waiting game.  They did end up getting shamed into sending an electrician on Sunday of Memorial Day weekend to put in 2 ceiling outlets they''d forgotten to put in, but we still didn't have any fans or lights to enjoy that weekend, by which time our contractor assured we'd be enjoying the porch.  You don't EVER want to do business with Goudie Electrical.  

To make a long story short, after a lot of nagging to get a lot of loose ends tied up, the work was finally finished and inspected the Thursday (the day) before this past 4th of July weekend.  The porch & deck are absolutely beautiful (we'll attach pictures if we can figure out how to do it - they will speak for themselves).  We got some extras that we asked for like 7" wide Azek boards along the tops of the vinyl railings inside the porch to serve as a counter top for setting drinks or small plates of food or snacks, which we've had a lot of nice compliments about.  They're the perfect height for pulling a barstool up to.  One of the things we didn't get that we expected was a decent landing area at the bottom of our deck stairs.  The crew threw grass seed and straw there.  When we asked about getting some sort of solid landing, they shoveled out the area and threw some leftover crushed rock on it and tamped it down.  When we asked if they were going to finish it (we told them they could use some of the many wall pavers that were left over) they said the wall pavers would require digging too deep. We offered to pick up (and did) some square flat stepping stones from Lowe's which we left for them.  One of the younger fellas who was there one day to meet with the inspector and had no tools just laid the stones down, stomped them down with his feet and let it go at that.  The area was not level and a downpour that evening directed a steady flow of water from the stones across our concrete slab.  We didn't bother asking again, just tore it up last weekend, leveled and tamped it down properly and reinstalled the stepping stones ourselves.

Our sense through this whole experience was that there was nobody in charge.  Besides the first crew that started the project and came later on one day to install all the soffets and gutters, it appeared to be young fellas without any on-site direction or supervision.  They did a lot of good work but there was a lot of unfinished work that we had to call our contractor up to get fixed.  If we lived closer to Annapolis or the DC metro area, this would probably have been a much better experience.  They do good work at a fair price and the owners are very honest people and have the best of intentions.  But they appear to be ill-equipped to do business in St. Mary's, southern Charles or Calvert counties or other more distant locations.  I did mention to the owner that if he wanted to do more business here he needed to do more to establish relationships with truly local suppliers and subcontractors.  Communications also need to be improved all around - with the crews, between the partners, with suppliers, subs and us, the customers.  We had the sense that the crews didn't really enjoy coming here and that we were kind of at the bottom of Fox Creek's list of priorities due to our distance from their home base.  As much as we love the final product and will enjoy it and show it off for a lifetime, we couldn't go through the aggravation again.  We would encourage folks from the Annapolis and metro DC areas who are considering a project like this (or folks who aren't in any kind of a hurry to get a project like this completed in a reasonable amount of time) to give Fox Creek serious consideration.  

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"He was the only estimator who actually went up into the attic to check things out.  A couple of estimators from other companies didn't even bring their own ladder!  He took time to explain things.  I had done some research and when I asked a question  I got the answers I was expecting.  That didn't alwsays happen with other companies.  The men who did the actual installation were polite, took care to contain the insulation, and cleaned up what little mess there was.  Do research before you talk with any company, I got some really off the wall responses to some of my questions.  Absolute was great!
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"I had a wonderful experience with Founders Insulation. They were extremely easy to work with. It was easy to schedule an appointment, the gentleman who came out was knowledgeable and polite, and I felt that I received good information and they did not try to sell me something I did not need. Their quote was excellent. The work was scheduled and completed quickly. The installation team was courtesy, thorough, and knew their stuff. They were respectful of my home and went above and beyond. I highly recommend this company."

"The initial people that I worked with were great. The installer was a different story but not by fault of his own. Despite the bumps that were ran into, everything went really smoothly. Just keep in mind that installation is messy!"

"We have had NovaExteriors replace all our gutters, windows, sliding doors and front door over the last several years from the contractor grade products that the town house was built with. We have been very pleased with everything. They installed our steel front door about 10 years ago and we started to have issues with the deadbolt not aligning with the door jam and the rubber sweep wearing out over time. I contacted NovaExteriors, made my appointment and they arrived right on time and performed the needed maintenance that was required. The door is back to being perfect. Once again, we were very pleased with NovaExteriors, their prompt arrival and the quality of work. You can't go wrong with NovaExteriors."

"Great work by JW team of Oscar and Jose. They sent two workers to complete all items, which was done within the estimated timetable provided (10.5 man hours total). JW did very thorough work, all issues fixed/repaired, new access door installed, and finished product works great. While a bit costly on an hourly rate basis, you pay a premium for quality, which is always worth it in the long run. would certainly hire again."

"The process up to the QA Inspection was excellent. People were friendly and knowledgeable. Austin was excellent at giving honest answers to all our questions. When I asked him one he couldn’t answer he didn’t try to BS his way through, he simply said he didn’t know and then proceeded to make calls until he got an answer. At the Pre-install inspection we were told the install crew would arrive between 8-10. The install crew chief was very surprised to hear that when he arrived at 7. The installation was also excellent. Done and dusted by 4PM. The QA inspection cost you an excellent rating. It was little more than a high pressure sales pitch to replace my aluminum siding with vinyl. I just spent $20K on a new roof and he pressured us to spend another $40K on something that doesn’t need to be replaced. Not cool. I would definitely recommend Power, but with a caveat on the QA inspection."

"Sam was great. He measure door and frame gave me a reasonable quote and made sure I had knowledge about the door it self and the quality of product before further install and he gave me his business card before leaving."