I highly recommend them! "},"url":"https://www.angi.com/companylist/us/va/bristow/homepros-contracting-reviews-6494008.htm"},"position":7},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Granite Grannies","address":{"@type":"PostalAddress","addressRegion":"MD","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Thomas H."},"reviewBody":"*This top section is a response to the company's response.*
Please do me a favor and point out one thing that I said that was inaccurate. In addition, please stop using incorrect numbers in your responses. Your Yelp reply states that I never paid you $1,500. This is a lie. I paid you all but $845. That $845 went to the plumber your company forced me to call. This also means that you did not pay "$1,000" out of pocket for a plumber. At the very least, please at least use the correct numbers involved. And to state that you were "quick to pay" is yet another lie. Simply look at the timeline in my review below for your definition of "quick."
My reviews are not meant for revenge. They are simply to enlighten others about what happened to me when I chose your company. Let them decide how they should proceed. Mistakes happen. How you handled the mistake is where I, and I'm sure others, have a problem. I am more than willing to back up all of my claims in a court of law. I doubt you'd do the same since so many of your statements are false.
******
WARNING - the following details my horrible experience with Granite Grannies and their poor customer service. It is long, but worth reading if you are considering buying from them.
January 14 - Thomas Hamlett and Meagan Hobgood visited Granite Grannies and were given an estimate for the total cost and a sample of one of the countertops.
January 17 - We agreed to purchase the countertops and paid the deposit of $1325.
January 19 - Granite Grannies were scheduled to measure for the countertops on this day. On the morning of January 19th, they informed Meagan Hobgood of a need to reschedule.
January 23 - Leo Brown, one of the installers for Granite Grannies, arrived to measure kitchen for new countertops. Meagan Hobgood requested the name and phone number of the plumber they use. Leo informed Meagan that it was not necessary, that he and his colleague, Arben Maliqi, another installer for Granite Grannies, were very capable of disconnecting and reconnecting plumbing lines. Meagan informed Leo that hiring a plumber was no problem and her only concern was it being completed correctly. Leo assured Meagan that Arben had many years of experience with plumbing and could handle it without problem.
January 26 - Countertops were originally scheduled to be installed at 9:00 am and Granite Grannies informed Thomas that he would be the first call of the day. However, that morning Thomas received an email (but no phone call) stating that they would need to push the time back because they were behind on another project. We were told our countertops would be installed by 11:00 am. At 11:00 am, an employee from the shop called and said that the installers were running late and would be at our home at noon. At almost noon, Meagan received another call stating they were still running late and would not be finished before 4 pm, when Meagan had to leave. They requested to begin the job and complete it independently. Meagan declined and the install was scheduled for the next day (January 27).
January 27 - At 9:00 am, the installers had not yet arrived. Meagan attempted to contact the store to no avail. Meagan then contacted Leo Brown via cell phone directly. Leo stated that he “could not find” the file and therefore did not know the address. Meagan provided the address and directions and Leo and Arben arrived shortly after 9:00 am. Upon arrival Leo asked Arben to check the plumbing under the sink. At this time Meagan asked Arben directly if she should contact a plumber before proceeding. Arben and Leo both stated that it was not necessary and Arben was very sure he could handle the plumbing. Meagan reiterated that her only concern was for it to be completed correctly and Arben stated that “a plumber will charge you $400 for the same thing I can do.” Arben and Leo then began the process to remove the old countertop. As the installers were removing the large countertop containing the sink, a pipe was broken and the kitchen began to flood. Arben yelled for Meagan and Leo to find the house shutoff valve. As both were looking for the shutoff water began to leak through the kitchen floor into the basement. Once the water was shut off Leo and Arben began using towels to soak up the water that had leaked. Leo apologized profusely and stated that he felt resistance while removing the countertop which was unusual. At this time Meagan contacted Thomas, the homeowner, who then contacted his homeowner’s insurance. Thomas requested Leo and Arben end the installation as a water mitigation team had to survey the damage and begin the drying process. Thomas also had to contact an emergency plumber to repair the broken plumbing and restore water to the home. The water mitigation team had to remove one base cabinet and left several dryers and dehumidifiers throughout our home for five days in order to dry the damaged areas of the home. The dining room floor was permanently damaged and had to be partially removed as a result. On the day of the incident Thomas attempted to contact owner Lori Hethmon three times before finally making contact at roughly 7:30 pm. Lori spoke with both Thomas and Meagan and reported that her employees stated it was “not a big deal.”
February 2 - Thomas sent Lori an email stating that he was extremely dissatisfied with the installation that led to the flooding, provided a video and several pictures describing the living situation in the home since 1/27/12, and stated that he would like a significant discount on the entire cost of the granite installation. In this email he stated that if this was not possible he was requesting his deposit be returned in order to seek another company to work with. Lori returned the email stating “Of course we will have to work out something on the granite for your troubles.”
February 6 - Thomas and Lori spoke via phone the evening of February 6th. At this time they discussed a discount on the granite countertops. Lori stated “We’re not taking any more of your money. I’m going to try to write off your countertops on my insurance. If I can’t, then it will suck for me, not for you guys.” Lori also sent Thomas an email on February 6th stating that she would feel “so distressed” in our situation.
February 8 - Countertops were installed by original installers Leo and Arben. After the installation was complete, the installers did not request any payment for services. They provided a final invoice for Meagan Hobgood to sign which had the remaining balance scratched out.
February 15 - Thomas and Lori spoke via phone the evening of February 15th. At this time Lori asked Thomas what compensation he felt would be fair. He stated that if he was “being honest” he would like to pay $0. He clarified this to say that ideally he would like his original deposit back given everything he and Meagan, as well as his home have been through since January 27. Lori stated that this was “ridiculous.” Lori stated that she would contact Thomas on Thursday, January 16 to discuss the matter further.
February 16 - At 10:53 pm, after waiting all day for Lori to call, Thomas texted Lori’s cell phone and stated, “Going to bed now, guess you’ll call tomorrow instead.”
February 17 - Still no communication.
February 18 - At 10:22 am, Thomas texted Lori’s cell phone and stated, “Still waiting for your call from Thursday.” At 6:13 pm, Lori texted Thomas stating, “Call me if u r free. I will be available till 7:15 tonight.” Because Thomas wanted a"},"url":"https://www.angi.com/companylist/us/md/upper-marlboro/granite-grannies-reviews-319119.htm"},"position":8},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"American Vacuum & Sewing Machine","address":{"@type":"PostalAddress","addressRegion":"MD","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Cheryl B."},"reviewBody":"The prices were good and I have had no need for any repairs for the last five years. It is really lightweight and works very well."},"url":"https://www.angi.com/companylist/us/md/wheaton/american-vacuum-and-sewing-machine-reviews-3414970.htm"},"position":9},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Herndon Vacuums","address":{"@type":"PostalAddress","addressRegion":"MD","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Jackie R."},"reviewBody":"Do use this company. Fair and a good value. Doesn't try to sell you more than you need for repairs.... That's what's important!"},"url":"https://www.angi.com/companylist/us/va/herndon/herndon-vacuums-reviews-2856124.htm"},"position":10}]}
Countertop Repair reviews from real Angi homeowners in Ferndale, MD
Last update on October 14, 2025
Cheryl S.
5.0
05/2024
First of all let me start off by saying he installed a whole new countertop with a kitchen sink. Mr Kim went to Lowe's picked out what I needed all of the supplies at a cost efficient price and not overpriced and removed my old countertop and sink replaced it with my new one in no time....
Marla G.
5.0
06/2017
I love my countertops. They worked around my schedule for measurements and installation. Is I didn't need an entire slab, they were able to use existing pieces. Though I was referred to importers to determine if there was another stone that I liked. I have already referred them.
Erica W.
5.0
06/2017
Was very honest that the repair would be more than buying a new one.
Brenda H.
1.0
04/2017
CClassic Marble and Granite delivered and installed three quartz counter tops in our new kitchen and one quartz counter top in our master bathroom. On the appointed day (1/12/17) Classic sent a representative to measure for the new countertops and agree on the details of the installation with...
What awesome customer service! We just had new countertops installed and I hired Roto-Rooter to disconnect the sink faucet, as well as reconnect it and install our top mount kitchen sink. Adam disconnected the facuet and discovered that one of our shut off valves was leaking, and replaced it....
Cathy B.
5.0
01/2014
HomePro's did an outstanding job. I replaced my floors and showers with travertine and replaced my countertops with granite. They removed the tub out of the guest bathroom and installed and beautiful walk in shower with wall cutouts and accents. I could not be happier with the work. I...
Thomas H.
1.0
01/2013
*This top section is a response to the company's response.* Please do me a favor and point out one thing that I said that was inaccurate. In addition, please stop using incorrect numbers in your responses. Your Yelp reply states that I never paid you $1,500. This is a lie. I paid you all...
Cheryl B.
4.0
06/2012
The prices were good and I have had no need for any repairs for the last five years. It is really lightweight and works very well.
Jackie R.
5.0
05/2012
Do use this company. Fair and a good value. Doesn't try to sell you more than you need for repairs.... That's what's important!
WE offer Senior, Teachers, Military and First Responders discounts! ONE-STOP- SHOP, with over 15 years of professional experience covering all your home improvement needs. Our specialties include: Bathroom and Kitchen Remodel, Home Renovations, Interior and exterior Painting, Decks, Gutter Installation, Flooring Installation. Our quotes are ALWAYS FREE! We are licensed and insured to deliver superior service. We guarantee great quality results on all projects offering fair and competitive prices. We take great pride in pleasing our customers! Give us a call today, we look forward to serving you!
"We had our master and hall baths completely gutted and rebuilt. We bid the project out to several companies, and DMV was immediately the most helpful. Pricing was very competitive. Luis and the team completed both bathrooms in about 6 weeks - and this was a full demo. The crew was extremely kind and courteous, and worked hard to minimize the mess and impact to our home. One weekend we had a party, and they helped make our home look like there wasn’t a major project in-progress! Craftsmanship was impeccable. The tile work in particular is beautiful - details I hadn’t even thought of were done for me. Like any job, we had some changes to scope (our choice), and some minor hiccups. They were extremely helpful navigating through scope changes, and more than fair on pricing. And on the minor hiccups, they made it extra clear that the job wouldn’t be wrapped until we were satisfied - and that’s what happened. Honestly this experience was a 10 out of 10, and I hope we can have them out for another project soon. Our bathrooms went from blight to bling in 6 weeks - I look forward to getting ready now!"
Cary W on August 2025
WE offer Senior, Teachers, Military and First Responders discounts! ONE-STOP- SHOP, with over 15 years of professional experience covering all your home improvement needs. Our specialties include: Bathroom and Kitchen Remodel, Home Renovations, Interior and exterior Painting, Decks, Gutter Installation, Flooring Installation. Our quotes are ALWAYS FREE! We are licensed and insured to deliver superior service. We guarantee great quality results on all projects offering fair and competitive prices. We take great pride in pleasing our customers! Give us a call today, we look forward to serving you!
"We had our master and hall baths completely gutted and rebuilt. We bid the project out to several companies, and DMV was immediately the most helpful. Pricing was very competitive. Luis and the team completed both bathrooms in about 6 weeks - and this was a full demo. The crew was extremely kind and courteous, and worked hard to minimize the mess and impact to our home. One weekend we had a party, and they helped make our home look like there wasn’t a major project in-progress! Craftsmanship was impeccable. The tile work in particular is beautiful - details I hadn’t even thought of were done for me. Like any job, we had some changes to scope (our choice), and some minor hiccups. They were extremely helpful navigating through scope changes, and more than fair on pricing. And on the minor hiccups, they made it extra clear that the job wouldn’t be wrapped until we were satisfied - and that’s what happened. Honestly this experience was a 10 out of 10, and I hope we can have them out for another project soon. Our bathrooms went from blight to bling in 6 weeks - I look forward to getting ready now!"
You’ll get both in S&J. As a family owned and operated business located in Howard County, MD we have been helping homeowners in all of Howard County MD, parts of Carroll County, Baltimore County and Northern Anne Arundel County Maryland and surrounding areas with their home improvement needs for over 20 years.
"S&J is a great company to work with. We hired them to install ceiling fans. The technicians were polite, professional and kind. We highly recommend this company."
Ivy C on August 2025
You’ll get both in S&J. As a family owned and operated business located in Howard County, MD we have been helping homeowners in all of Howard County MD, parts of Carroll County, Baltimore County and Northern Anne Arundel County Maryland and surrounding areas with their home improvement needs for over 20 years.
"S&J is a great company to work with. We hired them to install ceiling fans. The technicians were polite, professional and kind. We highly recommend this company."
Company Motto: WHEN WE'RE DONE, YOU'LL BE HAPPY, IF YOU'RE NOT HAPPY, WE'RE NOT DONE. It's more than just a motto, it's our Company-Heartbeat. Family owned and operated, we have been serving Maryland Home owners since 1989. Stephen Longdo is a working owner, available to all his clients on a daily basis. We refuse to bid to subcontractors and give a FIVE YEAR FREE LABOR WARRANTY ON ALL OUR WORK. Member of BBB and the Maryland Improvement Contractors Association. MHIC License 37105. Angie's list members are entitled to 25% off, (up to $2,500.00 per household per year).
"All work was completed in a professional manner from initial planning through all phases of construction. The job site was maintained as expected. AES worked with us on a few small changes we requested along the way as well. I felt very comfortable with all the craftsperson’s at work in our home. There was great communication with AES throughout the job. I would use their services in the future."
Joe S on January 2025
Company Motto: WHEN WE'RE DONE, YOU'LL BE HAPPY, IF YOU'RE NOT HAPPY, WE'RE NOT DONE. It's more than just a motto, it's our Company-Heartbeat. Family owned and operated, we have been serving Maryland Home owners since 1989. Stephen Longdo is a working owner, available to all his clients on a daily basis. We refuse to bid to subcontractors and give a FIVE YEAR FREE LABOR WARRANTY ON ALL OUR WORK. Member of BBB and the Maryland Improvement Contractors Association. MHIC License 37105. Angie's list members are entitled to 25% off, (up to $2,500.00 per household per year).
"All work was completed in a professional manner from initial planning through all phases of construction. The job site was maintained as expected. AES worked with us on a few small changes we requested along the way as well. I felt very comfortable with all the craftsperson’s at work in our home. There was great communication with AES throughout the job. I would use their services in the future."
DMV Kitchen and Bath Inc is a family owned and operated Full Service General Contractor specializing in Kitchen & Bathroom Remodeling and Design/Build Services. We ensure a high quality finished product with flexible and attentive service at a competitive price. We pride ourselves on having the ability to make our clients visions come to life with great design ideas and execution. Showrooms: Chantilly, (VA) (703) 657-0997 and Gaithersburg, (MD)
"DMV has been excellent in kitchen and bath remodeling. They did a wonderful job renovating our two baths and kitchen in 2014. Their customer care and pricing is commendable. More recently in 2024 we had more remodeling tasks done by DMV under excellent supervision of Jordi. Even now when we need some minor improvements needed Jordi is very helpful to find time to get it done. We strongly recommend DMV for kitchen and bath remodeling .They are excellent under the management of Javier, and exceptional onsite supervision by Jordi!"
Nat M on October 2025
DMV Kitchen and Bath Inc is a family owned and operated Full Service General Contractor specializing in Kitchen & Bathroom Remodeling and Design/Build Services. We ensure a high quality finished product with flexible and attentive service at a competitive price. We pride ourselves on having the ability to make our clients visions come to life with great design ideas and execution. Showrooms: Chantilly, (VA) (703) 657-0997 and Gaithersburg, (MD)
"DMV has been excellent in kitchen and bath remodeling. They did a wonderful job renovating our two baths and kitchen in 2014. Their customer care and pricing is commendable. More recently in 2024 we had more remodeling tasks done by DMV under excellent supervision of Jordi. Even now when we need some minor improvements needed Jordi is very helpful to find time to get it done. We strongly recommend DMV for kitchen and bath remodeling .They are excellent under the management of Javier, and exceptional onsite supervision by Jordi!"
James L. Graves Construction is a full service Builder/Re-modeler where "Quality without compromise" is our philosophy. We are an A rated Better Business Bureau Company, Angie's List Super Service Award Winner Every Year Since 2006. EPA Lead Safe Paint Certified Firm, Members of the National Association of Home Builders/Re-modelers, Maryland Home Builders Association, National Kitchen and Bath Association and an Approved Veterans Specially Adapted Housing Certified Builder. Each of our divisions operates under the same principle: You deserve a partner that has the expertise to guide you through every step of your project.
"Superb! My first remodeling experience. Jim Graves and his team flawlessly managed the entire process from estimate to design to demolition to "build". First rate team for every effort. Jim was engaged at every step of the way, and the foreman was experienced, hard-working, professional, and communicative. Honest, transparent & understandable pricing, and most of all - they know the work. Jim has over 40 years of experience, and it is evident in the pride he takes in his projects. Overall, great pros to work with. I would unhesitatingly use them again!"
Gregory W on June 2021
James L. Graves Construction is a full service Builder/Re-modeler where "Quality without compromise" is our philosophy. We are an A rated Better Business Bureau Company, Angie's List Super Service Award Winner Every Year Since 2006. EPA Lead Safe Paint Certified Firm, Members of the National Association of Home Builders/Re-modelers, Maryland Home Builders Association, National Kitchen and Bath Association and an Approved Veterans Specially Adapted Housing Certified Builder. Each of our divisions operates under the same principle: You deserve a partner that has the expertise to guide you through every step of your project.
"Superb! My first remodeling experience. Jim Graves and his team flawlessly managed the entire process from estimate to design to demolition to "build". First rate team for every effort. Jim was engaged at every step of the way, and the foreman was experienced, hard-working, professional, and communicative. Honest, transparent & understandable pricing, and most of all - they know the work. Jim has over 40 years of experience, and it is evident in the pride he takes in his projects. Overall, great pros to work with. I would unhesitatingly use them again!"
With over 70 years of experience in home improvement, Long Home Products is the industry-leading company you can trust to give you peace of mind. We are a locally owned and operated company that values honesty and integrity and treats your home as if it were our own. We are experts in all aspects of roofing, bathroom, window and door projects. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building lasting relationships and guarantee your satisfaction!
"Extremely disappointed with this company. They do not stand by their guarantees. Did install shower in one day. Was not provided with the shower head I ordered. Calking and trim work was very sloppy. Went through the shower wall into my bedroom, did sparkle wall and left it. Shower doors have leaked and was finally told six months later that there is nothing they can do to correct the issue. Originally quoted $24,000.00 for the walk on shower, eventually agreed to $11,500.00. Completely dissatisfied with my shower. Once they get their payment, they are done."
Kathy B on June 2025
With over 70 years of experience in home improvement, Long Home Products is the industry-leading company you can trust to give you peace of mind. We are a locally owned and operated company that values honesty and integrity and treats your home as if it were our own. We are experts in all aspects of roofing, bathroom, window and door projects. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building lasting relationships and guarantee your satisfaction!
"Extremely disappointed with this company. They do not stand by their guarantees. Did install shower in one day. Was not provided with the shower head I ordered. Calking and trim work was very sloppy. Went through the shower wall into my bedroom, did sparkle wall and left it. Shower doors have leaked and was finally told six months later that there is nothing they can do to correct the issue. Originally quoted $24,000.00 for the walk on shower, eventually agreed to $11,500.00. Completely dissatisfied with my shower. Once they get their payment, they are done."
Have a designer look at the fraction of the cost of a total kitchen remodel! Kitchen Saver® opened its doors in 1979, offering cabinet refacing and kitchen remodeling services. Our reputation for excellent workmanship and for using quality, long-lasting materials grew. Over time, our services evolved from traditional cabinet refacing services into the Custom Cabinet Renewal process, the foundation of which enhances and improves the structural integrity of a customer’s existing cabinetry. Involving the addition of custom-made drawer fronts and doors, available in a variety of beautiful styles and colors, Custom Cabinet Renewal breathes new life into kitchens at a fraction of the expense and time of traditional remodeling. Thanks to our innovative process, incredible craftsmanship, and unwavering dedication to excellence, we have amassed a long list of satisfied customers. Prepare to be impressed.
"We had a great experience with Kitchen Saver. Taylor, our salesman, was patient and took all the time necessary to answer our questions. Bernie visited our house twice to secure all the measurements needed, so that he could place the order for our handmade cabinets. And last, but not least, Nathan Reichert, our installer. Wow! He was incredibly meticulous with installing our new cabinets. The quality of both the cabinets and drawers are superb. Thank you Nathan for everything you’ve done for our kitchen. We absolutely love it."
Lisa R on June 2025
Have a designer look at the fraction of the cost of a total kitchen remodel! Kitchen Saver® opened its doors in 1979, offering cabinet refacing and kitchen remodeling services. Our reputation for excellent workmanship and for using quality, long-lasting materials grew. Over time, our services evolved from traditional cabinet refacing services into the Custom Cabinet Renewal process, the foundation of which enhances and improves the structural integrity of a customer’s existing cabinetry. Involving the addition of custom-made drawer fronts and doors, available in a variety of beautiful styles and colors, Custom Cabinet Renewal breathes new life into kitchens at a fraction of the expense and time of traditional remodeling. Thanks to our innovative process, incredible craftsmanship, and unwavering dedication to excellence, we have amassed a long list of satisfied customers. Prepare to be impressed.
"We had a great experience with Kitchen Saver. Taylor, our salesman, was patient and took all the time necessary to answer our questions. Bernie visited our house twice to secure all the measurements needed, so that he could place the order for our handmade cabinets. And last, but not least, Nathan Reichert, our installer. Wow! He was incredibly meticulous with installing our new cabinets. The quality of both the cabinets and drawers are superb. Thank you Nathan for everything you’ve done for our kitchen. We absolutely love it."
At River View, our renovations stand out through a seamless blend of comprehensive services, an expert team, and customized solutions tailored to each client’s needs. We pride ourselves on quality assurance, proactive communication, meticulous attention to detail, and timely project completion—all driven by our unwavering commitment to customer satisfaction. Let us bring your vision to life—request a quote today and experience the River View difference.
"We write this review as a sigh of relief now that our renovation project with River View is finally complete. The quality of the final work is excellent, and the construction crew, architect, and county inspector were all great to work with. The original crew we worked with, led by Edwin, were so hardworking, friendly, thorough, and fast. That's what really pushed us from 2 to 3 stars. However, the process getting here was frustrating and unnecessarily chaotic. Timeline & Communication Issues: Initial promise: We were clear that the renovation had to allow us to live in our home during construction and be completed before Christmas. Early communication: Our original project manager, Cris, was personable, and early communication seemed fine, if a bit informal and sometimes inappropriately personal. Major miscommunication: Near the holidays, we discovered that the plans submitted included cutting into the roof — something we explicitly said we didn’t want. This contradicted verbal assurances and caused major last-minute changes. Project Management Failures: Poor planning and oversight: Cris and the architect’s plan didn’t align with the construction work. We had to get involved directly with the county to fix errors. Paperwork errors: Incorrect submissions to the county added delays and confusion, which we had to monitor ourselves. Last-minute scramble: We were cleaning up dust on Christmas Eve due to these planning failures. Personnel Turnover & Lack of Handoff: Cris leaves the company: No proper handover to James, the new PM, who was unfamiliar with our project. Crew replaced: The original crew, who were great, were gone; new crew had no context or direction. James leaves: Another handoff with no context — the third PM had no idea about our project or its outstanding items. Escalation mishandled: When we raised our concerns with Kyle, the CEO, the response felt dismissive, with no accountability for the previous missteps. In summary, it's a beautiful end result... but we’re glad it’s over. The process left us frustrated, confused, and frankly, exhausted."
Brian M on April 2025
At River View, our renovations stand out through a seamless blend of comprehensive services, an expert team, and customized solutions tailored to each client’s needs. We pride ourselves on quality assurance, proactive communication, meticulous attention to detail, and timely project completion—all driven by our unwavering commitment to customer satisfaction. Let us bring your vision to life—request a quote today and experience the River View difference.
"We write this review as a sigh of relief now that our renovation project with River View is finally complete. The quality of the final work is excellent, and the construction crew, architect, and county inspector were all great to work with. The original crew we worked with, led by Edwin, were so hardworking, friendly, thorough, and fast. That's what really pushed us from 2 to 3 stars. However, the process getting here was frustrating and unnecessarily chaotic. Timeline & Communication Issues: Initial promise: We were clear that the renovation had to allow us to live in our home during construction and be completed before Christmas. Early communication: Our original project manager, Cris, was personable, and early communication seemed fine, if a bit informal and sometimes inappropriately personal. Major miscommunication: Near the holidays, we discovered that the plans submitted included cutting into the roof — something we explicitly said we didn’t want. This contradicted verbal assurances and caused major last-minute changes. Project Management Failures: Poor planning and oversight: Cris and the architect’s plan didn’t align with the construction work. We had to get involved directly with the county to fix errors. Paperwork errors: Incorrect submissions to the county added delays and confusion, which we had to monitor ourselves. Last-minute scramble: We were cleaning up dust on Christmas Eve due to these planning failures. Personnel Turnover & Lack of Handoff: Cris leaves the company: No proper handover to James, the new PM, who was unfamiliar with our project. Crew replaced: The original crew, who were great, were gone; new crew had no context or direction. James leaves: Another handoff with no context — the third PM had no idea about our project or its outstanding items. Escalation mishandled: When we raised our concerns with Kyle, the CEO, the response felt dismissive, with no accountability for the previous missteps. In summary, it's a beautiful end result... but we’re glad it’s over. The process left us frustrated, confused, and frankly, exhausted."
We are a licensed, fully insured and EPA certified company that is also accredited with the Better Business Bureau. Our goal is to meet or exceed our customers’ expectations in Quality, Service and Price.
"Five Star did a fantastic job with our basement remodel. Here are a few reasons that we’re happy that we chose Maurice and his team: 1. Outstanding worksmanship. Their attention-to-detail was excellent. 2. Clear, friendly communication. All questions were resolved quickly and kindly. 3. Professionalism. Maurice gave us a day-by-day schedule before construction started so that we knew what to expect every day. He estimated 16 days…. construction lasted exactly 16 days. You will be glad you chose Five Star for your project! Mike and Megan"
Michael E on November 2020
We are a licensed, fully insured and EPA certified company that is also accredited with the Better Business Bureau. Our goal is to meet or exceed our customers’ expectations in Quality, Service and Price.
"Five Star did a fantastic job with our basement remodel. Here are a few reasons that we’re happy that we chose Maurice and his team: 1. Outstanding worksmanship. Their attention-to-detail was excellent. 2. Clear, friendly communication. All questions were resolved quickly and kindly. 3. Professionalism. Maurice gave us a day-by-day schedule before construction started so that we knew what to expect every day. He estimated 16 days…. construction lasted exactly 16 days. You will be glad you chose Five Star for your project! Mike and Megan"
Remodeling business locally owned and operated we feel invested in our clients and constantly strive for customer satisfaction. Call or message us to schedule an estimate today!
"The work was done professionally to the highest degree. We were extremely pleased and totally satisfied. Without question they were my first choice for the next home project"
Neal C on April 2024
Remodeling business locally owned and operated we feel invested in our clients and constantly strive for customer satisfaction. Call or message us to schedule an estimate today!
"The work was done professionally to the highest degree. We were extremely pleased and totally satisfied. Without question they were my first choice for the next home project"
Neal C on April 2024
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FAQs for countertop repair projects in Ferndale, MD
The average cost to hire a handyman ranges from about $40 to $140 per hour. Average project cost ranges between $180 and $700, but the cost per hour and per project depends heavily on the type, size, and complexity of the project. The pro’s experience level and your location also factor into how much a handyman charges per hour or per project. You can also expect to pay higher rates or additional fees for emergency services, or around periods of high customer demand, like holidays.
There are several countertop options available to fit your lifestyle and needs.
Granite countertops are durable and come in a variety of colors.
Soapstone countertops are prone to scratches and best in smaller kitchens.
Marble countertops are less durable than granite but a good option for busy kitchens.
Slate countertops are stain-resistant, making them easy to clean.
Limestone countertops must be sealed often to prevent scratches.
Acrylic countertops cost less than granite while still providing durability.
Laminate countertops are the most affordable but chip and fade faster.
Wood countertops need monthly sealing to maintain.
The cost to install countertops is $3,105 on average. This project cost can range from $400 to $8,500, depending on the material, edging, and countertop size.
Laminate countertops are generally the most cost-efficient, ranging from $8 to $27 per square foot. On the other hand, slate countertops are considered more luxurious and range from $30 to $90 per square foot. There are also countertop materials priced between those two, including stainless steel, granite, Corian, and wood.
Do you have any before and after photos of your work?
How long have you been doing this kind of work?
Do you clean up and dispose of waste when the job is finished?
Yes, you should hire a handyman who’s licensed, certified, and insured, if possible. States have different requirements for handyman licensing, registration, and certifications. If licensing is required in your area, you may pay more for a licensed handyman with experience than one who is not licensed or certified, but you’re likely to get a better end result for your project. Be sure to check our state licensing tool to review the local handymen guidelines.
The Ferndale, MD homeowners’ guide to countertop repair services
From average costs to expert advice, get all the answers you need to get your job done.
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