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About us
Nonn's is Wisconsin's largest independent kitchen, bath and flooring retailer with showroom locations in the Madison, Middleton, and Milwaukee areas.
Business highlights
41 years of experience
Services we offer
Nonn's offers free, a department dedicated to residential and commercial job scheduling and a team of certified installers to make sure every job is done right. Nonn's carries unique and diverse selection of cabinetry, appliances and flooring in Wisconsin, cabinetry and now appliances., cork, countertops, including: carpet + rugs; bamboo, marble, professional design services, quartz, vinyl + laminate flooring; hardwood floors; custom countertops; granite
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.554 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 7% | ||
| 7% | ||
| 6% | ||
| 4% |
Showing 1-25 of 54 reviews
Gypsy T.
Aug 2018
Initially, I was very pleased with salesperson and quotes that I got from Nonn's. My contractor had worked them before, so I trusted his opinion. I know after this job, his opinion has changed. I know he cancelled a job with them to tile after he saw their work at my house. Long story short--errors in ordering, errors in tiling, errors in fixing said issues (don't send the same incompetent people out to fix what they couldn't do properly the first time). The "fixer" just left, looks better but not even close to as good as it should. So if you want to be a month behind on your project and have a shower that is new but looks 10 years old, go with Nonns otherwise, look elsewhere and spend more.
Jon W.
Dec 2017
It went very well once all the items were removed from the area. I didn't realize that every single thing in the area where the carpet was to be installed had to be moved first.
Response from NONN'S
"Thank you for the business [Member Name Removed]!!!!!"
Kathleen C.
Nov 2017
....
Response from NONN'S
"Thank you for your business - we appreciate it!!!!!!!"
Susan S.
Nov 2017
GREAT! I am a happy Nonn’s customer.
Response from NONN'S
"Thank you [Member Name Removed]!!!!!!"
Robert L.
Nov 2017
Very pleased with the repair/replacement. Job done well, and repair team was exactly on time! Would use this firm, again.
Maria G.
Oct 2017
It was a complete mess. I would NEVER recommend them or hire them again. I had to call the Sub Zero/Wolf regional representative just to get them to return my emails and phone calls after a month of trying. It's been weeks and I still haven't heard from Nonn's.
Tom T.
May 2016
The sale rep was very professional in helping us choose the carpet but it then went downhill after that. Took almost 4 weeks and a few emails to set up the installation date. Installers were sub-contracted which basically means they work as quickly as possible to get to their next job. They were very nice but installation was so-so. The seam running through the middle of the room could have been done better and where the carpet met some vinyl flooring was poorly done. So I fixed that and everything looks OK but I paid to have some old carpeting on the steps removed and hauled away. The carpet was removed but only hauled away to my garage. The left over carpet was also just strewn in the unfinished part of the basement. I emailed the sales rep pictures of this and have yet to get a reply 3 days later.
Jennifer L.
Apr 2016
Initially things were great. The people that helped us choose the countertops, appliances, and cabinets were amazing. Friendly, professional, very nice. They did a great job taking my vision and turning it into something amazing. I give the design team an A. When they did the tile floors, which look amazing, I was incredibly pleased and excited about what the entire kitchen would look like when finished. If purchasing/design/tile were all I was rating, I would give them an A even though they are pricey.
But I cannot get past the rest of the installation process which is why I am giving them a lower grade. Expensive for what I got which was a lot of frustration.
Between the cabinet installation, the appliance installation, and the countertop installation, I just about lost my mind.
There was a lack of miscommunication between all of the teams. The cabinet installer would show up and work in small chunks of time. He did an acceptable job but we had to replace several drawer fronts because he didn't install the handles correctly. That created a delay because they had to order new fronts. I will say that when he found a cracked cabinet door he did call to get it replaced, but they ordered the wrong size, had to reorder.... More time wasted.
The measurements for the cooktop were wrong. When my appliances showed up (delivered by Nonns and that team was very nice and professional) I opened the box for the cooktop so the guy measuring the countertops could get the specs. He needed them to do a cut. When the countertop was delivered the installer realized the cuts were wrong. The installer was very upset and my husband was very frustrated as well. There was a lack of communication at some point and a mistake was made. I get that there was a misunderstanding between Nonn's teams but when that frustrates the people who have paid them over 20k, it is totally unacceptable. Somebody else had to come in and cut the countertop (quartz) after it was installed. I worked with the guy to cover as much stuff possible with plastic sheeting so it didn't get everywhere. Afterwards we cleaned up as much as possible but I still find piles of quartz dust in the cabinet that sits under it.
When the gas cooktop was installed, they didn't seal the line to the cooktop properly. Several days later (on a Saturday) we were calling the city because of a gas leak. When I called Nonns, the person we worked with for appliances was probably as mad as me. It didn't reflect on her, but the person who installed it. They came out on Monday to fix that but the fact that it happened was terrifying.
It's been about 6 months since the work was done and we haven't had any problems with anything, which is great. The massive headache from this project made us purchase/install the backsplash from another company. If you choose to purchase anything from Nonns, do not use their installation services.
But I cannot get past the rest of the installation process which is why I am giving them a lower grade. Expensive for what I got which was a lot of frustration.
Between the cabinet installation, the appliance installation, and the countertop installation, I just about lost my mind.
There was a lack of miscommunication between all of the teams. The cabinet installer would show up and work in small chunks of time. He did an acceptable job but we had to replace several drawer fronts because he didn't install the handles correctly. That created a delay because they had to order new fronts. I will say that when he found a cracked cabinet door he did call to get it replaced, but they ordered the wrong size, had to reorder.... More time wasted.
The measurements for the cooktop were wrong. When my appliances showed up (delivered by Nonns and that team was very nice and professional) I opened the box for the cooktop so the guy measuring the countertops could get the specs. He needed them to do a cut. When the countertop was delivered the installer realized the cuts were wrong. The installer was very upset and my husband was very frustrated as well. There was a lack of communication at some point and a mistake was made. I get that there was a misunderstanding between Nonn's teams but when that frustrates the people who have paid them over 20k, it is totally unacceptable. Somebody else had to come in and cut the countertop (quartz) after it was installed. I worked with the guy to cover as much stuff possible with plastic sheeting so it didn't get everywhere. Afterwards we cleaned up as much as possible but I still find piles of quartz dust in the cabinet that sits under it.
When the gas cooktop was installed, they didn't seal the line to the cooktop properly. Several days later (on a Saturday) we were calling the city because of a gas leak. When I called Nonns, the person we worked with for appliances was probably as mad as me. It didn't reflect on her, but the person who installed it. They came out on Monday to fix that but the fact that it happened was terrifying.
It's been about 6 months since the work was done and we haven't had any problems with anything, which is great. The massive headache from this project made us purchase/install the backsplash from another company. If you choose to purchase anything from Nonns, do not use their installation services.
Response from NONN'S
"Thank you for sharing your concerns- We are truly sorry that things did not follow through as they should have. I apologize for the delay in the response but I wanted to get as much information as possible - I was able to talk to all 3 designers who worked on the various parts of your order and they shared all of their correspondence which was very helpful. I would be happy to sit down with you - pls let us know if you would like to schedule a time- thank you and again we certainly apologize for your experience."
Sally M.
Feb 2016
unknown
Response from NONN'S
"Thank you for the review- I am glad your project went well and will pass your kind words onto Cyndi- thanks again for the opportunity to work with you on your project! Nonn's"
Donna J.
Feb 2016
unknown
Response from NONN'S
"Thank you for the review and your business- we truly appreciate it!"
Mano M.
Jan 2016
unknown
Response from NONN'S
"Thank you for the feedback- we appreciate you taking the time to let us know how your experience was. Thank you also for the opportunity to do the work in your home."
Jeffrey L.
Jan 2016
Tamara Nonn was my contact and was great to work with!
Response from NONN'S
"Thank you for your kind words and the opportunity to work on your project- I will pass this info on to Tamara as well- thank you!!!!!!"
Connie P.
Jan 2016
unknown
Response from NONN'S
"Thank you so much for the feedback and the opportunity to be a part of your project!"
Shirley S.
Nov 2015
unknown
Response from NONN'S
"Thank you for your business and review. Nonn's"
Mary K.
Oct 2015
We had some difficulty with some damage created during installation that was not fixed to our satisfaction. Nonn's representative did offer to come back a second time, however we chose to have the damage repaired at our cost by the builder doing our reno work, as we could fully trust him and were in a hurry to get the house sold. Scheduling with Nonn's for installation had been a bit rough at first, and we didn't want further delays.
Overall, disappointed with scheduling for first install of vinyl (we had to be available 6 working days between delivery and unpredictable install arrival), just for the vinyl), poor communication within their team (items needed by carpet installers not left there for later, carpet installers didn't even seem to know details of work order so didn't install threshold trim we had already paid for), Nonn's rep did call back for second attempt at repair of concerns, we were done and just wanted job finished so we could list the house.
Overall, probably wouldn't go back.
Response from NONN'S
"[Member name removed]-I am so sorry to hear about this experience you had at Nonn's. I have looked up your orders, talked to the sales team and the installation dept to get a step by step account of your jobs. Our service tech will be in touch with you to do a site visit to go over your concerns, thank you."
Roger H.
Jun 2015
They did a great job. However, recently we contacted them on another issue. We have a small problem with a granite counter top- not installed by them. They declined to provide any help. Clearly their choice, but seemed odd since we had been a customer for other services.
Response from NONN'S
"[Removed Member Name]-thank you so much for the wonderful review on the flooring but unfortunately there are too many variables in the granite world for us to work on another shop's materials. We have had many challenges in the past where we have tried to help but each shop uses different materials, sealers, installation methods so our management took the stance to not work on other shop's installations and materials. Again, I am sorry we couldn't help you out on this part of your project- thank you again for your flooring business and review."
Karen H.
May 2015
The process went very smoothly. Casi has designed kitchen backsplashes in 2 of our homes. She does a fabulous job and has great style concept. The install was very professional. Overall very pleased and would highly recommend Nonn's .
Response from NONN'S
"Thank you for your kind words and getting the opportunity to do work in your home again. We have passed the review along to Casi as well- again , thank you and we look forward to more projects!~"
Patricia W.
May 2015
It went great! The entire project was 90% complete in 6 weeks and done in 7. We were kept informed throughout and they were great at accommodating choices.
I gave them a B on price mainly because they would not give a discount for cash but would accept credit cards, which seems a little counterproductive !
Given this wonderful experience I contacted them again last fall about ripping out the living room carpet and replacing it with matching hardwood. The current flooring manager responded immediately. The holidays and a trip got in the way of my moving forward until January. When I again contacted her with additional questions she just never responded to a couple of emails. I gave up and had another company do this.
I gave them a B on price mainly because they would not give a discount for cash but would accept credit cards, which seems a little counterproductive !
Given this wonderful experience I contacted them again last fall about ripping out the living room carpet and replacing it with matching hardwood. The current flooring manager responded immediately. The holidays and a trip got in the way of my moving forward until January. When I again contacted her with additional questions she just never responded to a couple of emails. I gave up and had another company do this.
Cynthia T.
Apr 2015
Nonn's has a beautiful showroom in Middleton and their designers are very helpful and friendly. I felt like there were plenty of choices of tile and materials. The prices were a little high, but not unexpectedly so. The countertop stone that I originally wanted was not available by the time we were ready to install it and I had to pick a different one, but this has happened at other places and was not Nonn's fault. I would definitely use this provider again if I were remodeling or building and am very happy with the results.
Response from NONN'S
"Thank you for taking the time to write a review- we truly appreciate it and thank you for your business!"
SHARYN G.
Apr 2015
Very well. Looks great! Installer was efficient and prompt. He cleaned up the kitchen after instillation
Meghan M.
Jan 2015
I will never use this company again and would never recommend anyone use them. First of all, I received 4 estimates before I chose to go with them. They weren't the least expensive, but not the most expensive either. We chose them because they seemed to have the best selection. However, I should have known not to use them from the start because the sales person was extremely rude the first time I met her. She also was very slow to respond to emails and phone calls. It took several months for the job to be completed and the job is still not finished, at least not correctly. I've given them a few points for the fact that the granite counters went it smoothly, but the tile backsplash was a night mare and the tiles still are not lined up correctly. Do yourself a favor and use a different company!
Response from NONN'S
"[Member Name]-I am so sorry to hear about your experience on the tile back splash. I know that your designer here has been in touch with the tile manufacturer and our rep as too the issue with the tile. We should know more by the end of the week. Again, our apologies on the inconvenience this has caused you and your family. We certainly do not want to lose you as a client. Thank you"
Stephen A.
Nov 2014
Fine -
Carol O.
Aug 2014
Sales associate only fairly helpful. She was away on vacation when we wanted to order and was very late returning our calls, despite messages left on voice mail and main desk. The whole ordering process was unnecessarily delayed by her lack of attentiveness. Really reflected poorly on the business.
The gentleman who measured and provided the estimate, as well as the installers, were all timely, professional and competent..
The gentleman who measured and provided the estimate, as well as the installers, were all timely, professional and competent..
Response from NONN'S
"Thank you for taking the time to write up about your experience, as we are always appreciative to learn of ways we can improve and better serve our clients. Overall, it seems, from the grading, that outside of the order delay, your experience was an extremely positive one. We are pleased to see that, from start to finish, the project was completed successfully for you. We do apologize for any delay you experienced. Our sales staff works as a team, and strive to cover timely ordering, despite scheduling conflicts. From time to time, a manufacturer's back order occurs, as it sounds was your experience as well. We make every attempt to get the install scheduled as quickly as possible in those situations, to streamline the whole process, despite delays that are outside of our control. We have addressed the situation with our sales team to ensure that they have reinforced their team approach to servicing our clients to avoid a situation such as yours from occurring in the future. Again, thank you for the positive feedback as well, we are glad that, overall, you were very pleased."
Michelle L.
Jun 2014
It went well. We had some issues with the cabinet doors but they kept coming out until the problem was resolved.
Response from NONN'S
"Dear Member - Thank you so much for your review of your experience with Nonn's Design Showplace. We are glad to hear your kitchen remodel went well for you and they also made sure the cabinet doors were right. Please let us know if you need anything else in the future."
Kathleen S.
Apr 2014
unknown
Response from NONN'S
"Dear Member - We are so appreciative that you took the time to write about your experience at Nonn's Design Showplace. Our designers are all qualified professionals, and, like in Susan's case, have been at Nonn's for many years, successfully helping clients, such as yourself, with projects of all types. Returning to work with the same designer for each new project is an experience many of Nonn's clients have, as the relationships between our designers and clients is a strong one. We are so pleased that you took the time to share your story and look forward to many more opportunities to help you create a home you love!"
Licensing
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FAQ
NONN'S is currently rated 4.5 overall out of 5.
NONN'S accepts the following forms of payment: CreditCard
Yes, NONN'S offers free project estimates.
No, NONN'S does not offer eco-friendly accreditations.
No, NONN'S does not offer a senior discount.
No, NONN'S does not offer emergency services.
No, NONN'S does not offer warranties.