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"We’ve used Len the Plumber in the past, and while they’ve been slightly overpriced, they’ve been reliable and effective. But after this week I’ll be taking my plumbing business elsewhere, and I would highly recommend that anyone else do the same. Several times over the past few weeks we’ve had issues with the sink and toilet in one bathroom. A little less than a month ago, a Len the Plumber tech had replaced the toilet in that bathroom (not for the same issue). On Friday I called Len the Plumber to have someone come out and take a look. The woman who answered the phone said she would have the same tech that had installed the toilet come out that afternoon between 2 and 5pm. At 2:41pm someone from Len the Plumber called. She said that unfortunately that tech wasn’t scheduled to work that day and the appointment shouldn’t have been made. She told me he could come out Sunday morning between 8 and 11am. At 8:43 Sunday morning, a woman from Len the Plumber called to say the tech would be out in 30-45 minutes. Eight minutes later she called back to say that no, he doesn’t have a snake, so she’ll have to send someone else later. I told her he wouldn’t need a snake, that it wasn’t clogged right now. She said she’d discuss with the tech and call me back. At 8:58am she called me back and said that it sounded like the P-trap was clogged, and the tech would need a snake. I asked why he didn’t have one with him (since he worked for a company called Len the Plumber) and why he couldn’t just swing by a hardware store and pick one up. She said the techs don’t always have snakes, and sometimes they break and need to be fixed. She said she could send someone else out later in the day. I told her that we wouldn’t be here later, and that we had made plans around the tech coming out this morning (after we had made plans around the tech coming out on Friday). She said she would try to get someone out during the same timeframe, within the next two hours. At 10:36am she called back and said that she could have a different tech come out in 30-60 minutes. I told her no, we had planned to be home based on the 8-11 timeframe that we’d been given, and that wouldn’t work. She said she was sorry, but they had emergencies. I canceled the appointment and will never be using Len the Plumber again. The fact that a plumbing company can schedule a call two days in advance for a technician to come out for a problem with a sink and toilet, and neither the tech nor the dispatcher realizes that the tech doesn’t have a snake with him (and for some reason he can’t just pick one up) speaks volumes about the company’s competency. Add to that the bungling of the initial appointment, and the fact that a Len the Plumber tech told me to my face that he has no way of knowing what model toilet he installed in my house without physically coming out to see it, and this is clearly a poorly-run company with an outdated and/or low-quality field service and dispatch system. There are many competent plumbing companies in the mid-Atlantic area. Len the Plumber is not one of them."

"Remodel now did a fantastic job with my bathroom. From Reggie who can an presented the plan. I like it when a person knows their job. The receptionist Misty so sweet handle you with special care. The workers can in very professional, My bathroom looks like it is straight out of magazine . I am soooo. Happy with my new bathroom"

"Great! I called after hours and Rick was pleasant. He asked to text a picture of the leaking. Brad was here in the morning. One hour later he was finished The price was reasonable. Would definitely hire again"

"Springline is a top notch company. We have used them for multiple projects over the last 10 years and will continue to do so. We had our first floor including kitchen remodeled within the last year they went above and beyond - 5 stars The job is done professionally on time every time. Highly recommended"

"Very well. Workers cleaned up area and worked neatly. Very satisfied with quality of work and would use again!"

"Very well. They were very professional and efficient."

"Extremely satisfied with the work! They did an excellent job, got it done quickly and within budget. Also great communication! Highly recommend!"

"They charged $98 to come give me an estimate for swapping our a shower valve cartridge, which was fine, but the pricing they provided was completely unreasonable, $1,000. They were unwilling to provide any detail for the price. I ended up buy the part myself for $30 and replaced it in 30 minutes."

"Excellent job excellent people"

"Excellent. I was very impressed with the quality of their work and professionalism. They came early everyday and when they left the areas where they worked were spotless. They were honest and transparent in keeping me informed. They even did extra work in areas I did not pay for. While working on my project I had a personal crisis and Luis and his Family came over with a dozen of beautiful white roses and showed me love and compassion. I will never forget that!!! I know have the best house in the neighborhood. My neighbors tell me that all the time. My new front porch and back deck are my pride and joy; my slice of paradise here on earth. Next year Luis will be coming back to install my hot tub. Thank You DMV Pro Services (Luis) you enhanced my quality of life and I am so grateful. 🩸🙏🏾💯❤️"