Get matched with top water heater pros in Rockport, MA

"Great, as always. Sila is outstanding. We have a service contract with them for our furnace and AC and they keep them in tip-top shape. And when we have an urgent or emergency situation (heating, cooling, plumbing, electrical), they're who we call."

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"I can't say enough good things about Rich Mathews & Son. Our hot water heater failed and was pumping rust water through the lines in our house. We have an infant so needed clean hot water for baths and cleaning his bottles ASAP. When I called Rich he was completely accommodating and sympathetic to our bind. He offered to drop what he was working on and come service our system immediately without any surcharge or price gouging for expedited service. I called him around 8:30 am. He got the part and was done with entire job by 11:00 am so we could be on the road before traffic hit. He was completely professional and did a marvelous job at a very reasonable price, which he quoted up front. Highly recommend!"

"They did an excellent job replacing our boiler."

"Ray quoted a replacement natural gas steam boiler at a price well under what both Boston Standard and Sila quoted me. Well under meaning close to 20% less. Ray is very responsive by phone and he shows up when he says is going to. Ray had done maintenance on our old boiler prior to this complete replacement. He actually performed maintenance on our old steam boiler, unlike when Boston Standard and Sila did maintenance they would simply turn it on and made sure it fired up. When Ray came and did maintenance after the 4 years we had both Boston Standard and Sila maintain our boiler he disassembled and cleaned out the incoming piping, replaced the glass water tube level, added a skimming drain, skimmed the boiler, etc. The prior 2 companies never did that level of work and it was in bad shape. In addition, not many technicians have knowledge of steam boilers these days even though they are still quite common in New England homes. Back to the new replacement boiler that we just had completed. Ray did a fantastic job on the installation. I really couldn't ask for better service. He was timely and efficient (we had our heat back on the same day), explained everything thoroughly (usually multiple times for my benefit) and has called and come back to check on everything a couple times since the installation. He's really gone above and beyond. We have 1-pipe steam radiators and he understands the intricacy of steam quite well. Ray also did all the plumbing when we had our kitchen renovated. He was our contractor's choice for a plumber (which is how we found Ray) which gave him that extra credibility knowing other professionals use his services. I would not hesitate to use Ray again in the future and recommend him to everyone."

"Frances is pleasant to talk with and was punctual and responsive. My problem was that he's probably too busy. When I received his invoice, he charged me for the recessed lights that *I* had already purchased and then I had to prove myself by showing him the receipt. He charged me 2x the Home Depot price for Romex (which I had 100 feet of in my garage, ready to go). He put in dimmer switches that didn't match the coloring of my house project (old switches were almond, new switches should have been white) and then indicated he thought I wanted almond color since those were in other places (so were the white!). He should have asked what color I wanted, but didn't and then didn't offer to replace them. This experience left a bad taste in my mouth, I'd not hire him again."

"Great! Joshua was here promptly at 8 a.m. to replace my disposal and averted a day of inconvenience."

"I took advantage of a promotion ARS was offering in mid April to come to my condo for a routine tune up of my furnace and AC. From the second the plumber walked through my door, he was trying to sell me something. First, he said the quality of my air was awful, and I needed an air scrubber. Then he recommended I purchase their annual tune-up service/subscription where I get priority service and discounts on the parts he was trying to sell me. We then went out to my Air Conditioning unit. He said he was not allowed to touch it because it was out of code and against environmental standards. He recommended I purchase a new unit. When I asked how much, he said he'd need to get a sales professional out to give me a quote. That was after he had tried to sell me three different things... This week, with the temperatures rising, I turned on my air conditioning. Except there was a problem: It would not turn on. After trying to troubleshoot by changing the batteries in my thermostat and switching off and on the fuses, I finally called an HVAC professional recommended by a friend. The plumber walked in, looked at my furnace, laughed, and turned on the switch. He said most likely it was left off so I would have to call back and be charged for another ARS service call. He also tested my air quality and said it was fine. Lastly, even though my AC unit might be out of code. I am still grandfathered in on maintenance and other services that are needed. Long story short, as a new home buyer (less than 1 year) I will never utilize ARS services again and would not recommend it to any friends or family members. All they are trying to do is sell you their products and services. Clearly, they do not care about delivering a great customer experience or consider doing what is best for the customers. Or I guess former customers...."

"I had my AC serviced in the fall and did not use it until spring, when I went to run it in the spring it did not work, they came out and told me it was a couple of hundred dollars for a recharge, since it worked before they serviced it I was concerned that I should not use them, they charged 150.00 for 5 min to come out and tell me it needed a charge when it worked when they serviced it, I paid them but should not have, I would strongly suggest you do not use them for any AC work, there general plumbing work was OK I guess."