Sila Heating, Cooling, Plumbing and Electrical

EXTREME RIPOFF! AVOID THIS COMPANY IF YOU VALUE YOUR TIME AND YOUR MONEY. ESPECIALLY YOUR MONEY. During the recent cold snap, my furnace failed. I spoke to the phone person for Sila. Told them I had a Lennox furnace, its approximate age. I told them what parts were working---blower, and the electric igniter--- and what parts weren't --- no gas was igniting in the chamber, suggesting the gas valve was dead. They said they would send a "fully stocked truck". I could have emergency weekend service for $375, which would cover the house call and fifteen (15) minutes of labor. Every 30 minutes of labor would be an additional $90. Pricey, but it was REALLY cold. So I said OK. Big mistake! SILA THE RIPOFF COMPANY's Tech came. Verified in less than 15 minutes that it was a dead gas valve. "So you have the part on the truck, right?" NOPE. Lennox parts are specialty parts! They don't carry Lennox parts on any of their trucks! Lennox parts have to be special ordered from the warehouse, which does not open until Monday morning! He refused to come down on the house call price of $375, and he refused to apply any of that to the actual repair--- which would be ANOTHER house call fee ($125 for regular weekday by appointment) plus the part, plus labor by the half-hour. I was dismayed. $375 for basically NOTHING. I could have had my regular plumber come during the weekday. He doesn't charge absurd fees just to show up. THEN the Sila tech gave me a quote of $1,150 for parts and labor to return and put in a new gas valve during the week. Um, no thanks. THEN he called again Sunday, repeating the $1,150 quote and asking if I wanted to schedule it? And Sila sent me a couple of emails trying to push this ridiculous repair amount on me. Um, no thanks! I was already mad about the $375 for nothing! My regular plumber looked up my furnace's warranty, and guess what? The whole thing is still under warranty, so the new gas valve was FREE from Lennox. My good-guy regular plumber charged me $180 TOTAL to (a) show up; that's the first $100; and (b) fix the valve-- a 20 minute swap out chore and (c) he also, in the same visit, fixed a leaky sink elsewhere in the house. YOU DO THE MATH. $180 for the total repair from my honest regular-guy plumber (including an unrelated 2nd small repair) vs. $375 + $1,150 =$1,525 for the same thing (minus the sink repair, I'm sure Sila could have milked more out of that separate repair). Surveying the negative reviews, Sila has a history of telling homeowners that things cost A LOT to repair --- and even more to replace--- when often it's a fast and inexpensive repair that is all that's needed. YOU HAVE BEEN WARNED. Oh and? They didn't like my review, offered me my $375 plus my $180 back if I would take it down or revise it to their satisfaction. They didn't like my revision and so will refund me nothing. That's fine--- I'd rather leave an honest review and save you the expense and trouble of being robbed by this company.

He did a fine job but he did not gave a price ahead of time and I was stunned with the price after. The work is fine but $650 for an hour of job is unbelievable.

Guy did a great job of diagnosing and repairing our State Hybrid Electric water heater. I would definitely recommend his work.

Returning customer. The office called ahead on the day of service to notify us on the expected arrival time window and the technician arrived exactly as promised, The technician Guy (Gaetano) had previously serviced our furnace several years earlier. This time he found evidence of cracking in the boiler and showed me photos of the damage. He provided suggested course of action and written estimate. Total service time was approximately 20-25 minutes. Very satisfied with his service this time and the time several years earlier.

They did a great job. Really careful and professional. The woman I spoke to, Dominique was very helpful throughout as well.

We used Sila to install a new air conditioner this past summer during a heat wave. I was very pleased with the customer service and quality of work. The technician was helpful and professional and showed up on time (Gage).

I called and spoke with Dominique to get some pricing. Unfortunately I’m not the one who usually does this and Dominique was patient and courteous while I had to keep yelling back to my husband!

Fantastic! Dominique was the biggest help. She’s so kind and really goes above and beyond to make sure the customer is happy.

Service was great from first call Dominique helped me she was vey polite and knowledgeable she guided me through process a/c was fixed quickly would hire again

I really appreciate how professional all your staff was threw this whole process.

My ac went out and my condenser blades weren't working and they were able to order the part I needed and fixed it in a timely manner.

Resolved the a/c issue in a quick manner. Will hire them again. The employees were professional.

On Monday October 3rd, I had Torrel from Sila for my furnace tuneup. He was very polite, pleasant and knowledgeable. He explained to me what he was doing and the thing that impresses the most, when he was finished he ask me if I had any questions. Very good technician you have on your team and would request him for further service. Thank you Torrel, Great Job!

Called into Sila for more information on their electric and plumbing services spoke with Mariana and she gave me all the answers I need her customer service was exceptional and will be contacting Sila in the future!

Sila is great, techs are professional courteous and know what they are doing!

Was having trouble with my system called Sila and spoke with Mariana she was super professional in making sure I got what I needed!

Spoke with Mariana to schedule a booking can’t say enough good things about how professional she is!

Gage did a great job fixing my A/C. He was able to come on short notice, explained everything clearly, and resolved our issue. He even installed a new thermostat for us, even though that wasn't originally why we called him out. He was fair and transparent about pricing and we will definitely use Sila again!

Lillie was an excellent CSR she helped me get an appointment for when I was available.

Jason was a great tech very knowledgeable.

Response time was quick and the office was helpful in scheduling. I was impressed with the work done and will hire Sila again. The technician (Gage) wore booties and was respectful of my house and made sure to clean up after all the work was done. Unit working great.

I felt that the job done was worth the price and I am planning to use them in the future for other plumbing needs. Super happy I found them! Gage was our tech and very professional.

The work was done perfectly and Gage provided me with helpful tips about using the equipment that he installed.

Excellent customer service; responded quickly with a quote and helped me with the rebate process. Gage and the technication were very knowledgeable. I would hire Sila again.

Gage worked on a new system for our house. He was respective of our home, showed up on time and made sure to keep the space clean when leaving. The end product was great, we are so happy with our new system. We will absolutely use Sila in the future.