Sila Heating, Cooling, Plumbing and Electrical

Founded 1989 • With Angi since June 2002

Live Your Most Comfortable Life with a Company You Trust. We offer Same Day Service and Next Day Installation! Sila has been the center of delighting homeowners since 1989, with our team of engineers, certified technicians, and system designers that are proud to deliver the highest level of expertise in the HVAC industry. Whether it’s a repair, replacement, installation, or service, we have an unwavering commitment to keeping you and your family comfortable and safe — season after season. We guarantee satisfaction and are proud to have earned over 7,000 “A” ratings on Angie’s List and its prestigious Super Service Award!

Awards and Badges

Angi Certified

2022 Super Service Award

Business Highlights

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24/7 Service Offered24/7 Service Offered
Emergency Services OfferedEmergency Services Offered
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Verified Reviews

4.7

(5176) Verified Reviews

Ratings Distribution

5

4059

4

514

3

197

2

163

1

241

Rating Details

Price
4.5
Professionalism
4.8
Punctuality
4.8
Quality
4.7
Responsiveness
4.8

Read reviews by category

HVAC Companies (4730)plumbers (426)water heaters (341)electrician (292)lighting (64)drain cleaning (5)generator service (2)appliance repair (125)
Showing 1-25 of 5176 reviews
Polly N.
1.0
03/03/2023
EXTREME RIPOFF! AVOID THIS COMPANY IF YOU VALUE YOUR TIME AND YOUR MONEY. ESPECIALLY YOUR MONEY. During the recent cold snap, my furnace failed. I spoke to the phone person for Sila. Told them I had a Lennox furnace, its approximate age. I told them what parts were working---blower, and the electric igniter--- and what parts weren't --- no gas was igniting in the chamber, suggesting the gas valve was dead. They said they would send a "fully stocked truck". I could have emergency weekend service for $375, which would cover the house call and fifteen (15) minutes of labor. Every 30 minutes of labor would be an additional $90. Pricey, but it was REALLY cold. So I said OK. Big mistake! SILA THE RIPOFF COMPANY's Tech came. Verified in less than 15 minutes that it was a dead gas valve. "So you have the part on the truck, right?" NOPE. Lennox parts are specialty parts! They don't carry Lennox parts on any of their trucks! Lennox parts have to be special ordered from the warehouse, which does not open until Monday morning! He refused to come down on the house call price of $375, and he refused to apply any of that to the actual repair--- which would be ANOTHER house call fee ($125 for regular weekday by appointment) plus the part, plus labor by the half-hour. I was dismayed. $375 for basically NOTHING. I could have had my regular plumber come during the weekday. He doesn't charge absurd fees just to show up. THEN the Sila tech gave me a quote of $1,150 for parts and labor to return and put in a new gas valve during the week. Um, no thanks. THEN he called again Sunday, repeating the $1,150 quote and asking if I wanted to schedule it? And Sila sent me a couple of emails trying to push this ridiculous repair amount on me. Um, no thanks! I was already mad about the $375 for nothing! My regular plumber looked up my furnace's warranty, and guess what? The whole thing is still under warranty, so the new gas valve was FREE from Lennox. My good-guy regular plumber charged me $180 TOTAL to (a) show up; that's the first $100; and (b) fix the valve-- a 20 minute swap out chore and (c) he also, in the same visit, fixed a leaky sink elsewhere in the house. YOU DO THE MATH. $180 for the total repair from my honest regular-guy plumber (including an unrelated 2nd small repair) vs. $375 + $1,150 =$1,525 for the same thing (minus the sink repair, I'm sure Sila could have milked more out of that separate repair). Surveying the negative reviews, Sila has a history of telling homeowners that things cost A LOT to repair --- and even more to replace--- when often it's a fast and inexpensive repair that is all that's needed. YOU HAVE BEEN WARNED. Oh and? They didn't like my review, offered me my $375 plus my $180 back if I would take it down or revise it to their satisfaction. They didn't like my revision and so will refund me nothing. That's fine--- I'd rather leave an honest review and save you the expense and trouble of being robbed by this company.
Description of Work
Got furnace looked at for no heat
Category
heating & air conditioning/hvac
Cost
$375

Service Provider Response

Sila strives to provide 5-Star Service to all of our customers. We are transparent about pricing and the scope of our work. That being said I understand your frustration and apologize for the miscommunication, [Member Name Removed]. Our trucks are equipped with 80-90% of standard parts, which was stated when we scheduled the appointment with you. Our goal is to always provide complete service on a single trip. In this case we were unable to complete the service because the repair required a specialty part from our vendor, who was closed over the weekend. Thank you for communicating offline with us to mediate the situation. We agreed to a full refund of our services and the services of the additional company you contracted to complete the repair.
Donna C.
1.0
02/06/2023
He did a fine job but he did not gave a price ahead of time and I was stunned with the price after. The work is fine but $650 for an hour of job is unbelievable.
Description of Work
reassemble the piping on a bathroom sink
Category
plumbing
Cost
$650

Service Provider Response

[Member Name Removed], Good day. Thank you for your feedback. It looks like one of our managers already reached out to you and reached a resolution to turn your experience around. Please update us when this review is either taken down or edited so we can process the discussed resolution ASAP. Have a nice day and stay safe. Sila Team
Nick M.
5.0
10/26/2022
Guy did a great job of diagnosing and repairing our State Hybrid Electric water heater. I would definitely recommend his work.
Description of Work
Water heater repair
Category
appliance repair, water heater repair
Cost
$200
Hire Again?
Yes

Service Provider Response

[Member Name Removed], Thanks for the kinds words. We're glad that Guy was able to repair your water heater. Let us know if you need anything else! - Sila Customer Experience Team
Jason L.
5.0
10/20/2022
Returning customer. The office called ahead on the day of service to notify us on the expected arrival time window and the technician arrived exactly as promised, The technician Guy (Gaetano) had previously serviced our furnace several years earlier. This time he found evidence of cracking in the boiler and showed me photos of the damage. He provided suggested course of action and written estimate. Total service time was approximately 20-25 minutes. Very satisfied with his service this time and the time several years earlier.
Description of Work
Furnace maintenance
Category
heating & air conditioning/hvac
Cost
$225
Hire Again?
Yes

Service Provider Response

Hi [Member Name Removed], Thanks for the 5-star review, that's what we always strive for. We're glad that we were able to help you and appreciate your continued loyalty! - Sila Customer Experience Team
David V.
5.0
10/08/2022
They did a great job. Really careful and professional. The woman I spoke to, Dominique was very helpful throughout as well.
Description of Work
System replacement
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Hi [Member Name Removed], We're thankful for your kind words from start to finish. We do our best to deliver a 5-star experience. We appreciate it! - Sila Customer Experience Team
britt G.
5.0
10/08/2022
We used Sila to install a new air conditioner this past summer during a heat wave. I was very pleased with the customer service and quality of work. The technician was helpful and professional and showed up on time (Gage).
Description of Work
Work at my house, plumbing
Category
plumbing
Hire Again?
Yes

Service Provider Response

Hi [Member Name Removed], Thanks for your 5-star review. Please let us know if there's anything else we can do to help with your home comfort needs. - Sila Customer Experience Team
Lisa T.
5.0
10/07/2022
I called and spoke with Dominique to get some pricing. Unfortunately I’m not the one who usually does this and Dominique was patient and courteous while I had to keep yelling back to my husband!
Description of Work
Misc. plumbing
Category
appliance repair, plumbing
Cost
$600
Hire Again?
Yes
Monique B.
5.0
10/07/2022
Fantastic! Dominique was the biggest help. She’s so kind and really goes above and beyond to make sure the customer is happy.
Description of Work
Furnace cleaning
Category
appliance repair, heating & air conditioning/hvac
Hire Again?
Yes
Michael R.
5.0
10/07/2022
Service was great from first call Dominique helped me she was vey polite and knowledgeable she guided me through process a/c was fixed quickly would hire again
Description of Work
A/c repair
Category
appliance repair, heating & air conditioning/hvac
Cost
$300
Hire Again?
Yes

Service Provider Response

Hi [Member Name Removed], We're thrilled for your 5-star experience and appreciate your review. As a Super Service Award winner with Angi, we're always striving to do our best. Thanks again! - Sila Customer Experience Team
Kyleigh N.
5.0
10/07/2022
I really appreciate how professional all your staff was threw this whole process.
Description of Work
Misc electrical work
Category
appliance repair, electrician
Hire Again?
Yes
William N.
5.0
10/07/2022
My ac went out and my condenser blades weren't working and they were able to order the part I needed and fixed it in a timely manner.
Description of Work
AC maintenance
Category
appliance repair, heating & air conditioning/hvac
Hire Again?
Yes
debbie Z.
5.0
10/06/2022
Resolved the a/c issue in a quick manner. Will hire them again. The employees were professional.
Description of Work
central AC
Category
heating & air conditioning/hvac
Hire Again?
Yes
Nicole M.
5.0
10/06/2022
On Monday October 3rd, I had Torrel from Sila for my furnace tuneup. He was very polite, pleasant and knowledgeable. He explained to me what he was doing and the thing that impresses the most, when he was finished he ask me if I had any questions. Very good technician you have on your team and would request him for further service. Thank you Torrel, Great Job!
Description of Work
Furnace tuneup
Category
heating & air conditioning/hvac
Cost
$225
Hire Again?
Yes
Felix M.
5.0
10/06/2022
Called into Sila for more information on their electric and plumbing services spoke with Mariana and she gave me all the answers I need her customer service was exceptional and will be contacting Sila in the future!
Description of Work
Information on electric/plumbing
Category
plumbing
Hire Again?
Yes
Anna M.
5.0
10/06/2022
Sila is great, techs are professional courteous and know what they are doing!
Description of Work
Heating maintenance
Category
heating & air conditioning/hvac
Hire Again?
Yes
Carmen P.
5.0
10/06/2022
Was having trouble with my system called Sila and spoke with Mariana she was super professional in making sure I got what I needed!
Description of Work
Heating service
Category
heating & air conditioning/hvac
Hire Again?
Yes
Diana R.
5.0
10/06/2022
Spoke with Mariana to schedule a booking can’t say enough good things about how professional she is!
Description of Work
Service maintenance
Category
heating & air conditioning/hvac
Hire Again?
Yes
Caleb G.
5.0
10/06/2022
Gage did a great job fixing my A/C. He was able to come on short notice, explained everything clearly, and resolved our issue. He even installed a new thermostat for us, even though that wasn't originally why we called him out. He was fair and transparent about pricing and we will definitely use Sila again!
Description of Work
AC in house
Category
heating & air conditioning/hvac
Hire Again?
Yes
Kashsinko D.
5.0
10/06/2022
Lillie was an excellent CSR she helped me get an appointment for when I was available.
Description of Work
Maintenance
Category
appliance repair, heating & air conditioning/hvac
Hire Again?
Yes
Lillie I.
5.0
10/06/2022
Jason was a great tech very knowledgeable.
Description of Work
Hvac maint
Category
appliance repair, heating & air conditioning/hvac
Hire Again?
Yes
Matthew S.
5.0
10/06/2022
Response time was quick and the office was helpful in scheduling. I was impressed with the work done and will hire Sila again. The technician (Gage) wore booties and was respectful of my house and made sure to clean up after all the work was done. Unit working great.
Description of Work
Air conditioning
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Hi [Member Name Removed], Thanks for your kind words about Gage and your Sila experience. We're grateful for the opportunity to deliver 5-star service to you. - Sila Customer Experience Team
Jodi T.
5.0
10/06/2022
I felt that the job done was worth the price and I am planning to use them in the future for other plumbing needs. Super happy I found them! Gage was our tech and very professional.
Description of Work
Plumbing work at our home
Category
appliance repair, plumbing
Hire Again?
Yes
Jill R.
5.0
10/06/2022
The work was done perfectly and Gage provided me with helpful tips about using the equipment that he installed.
Description of Work
hvac system/ AC
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Hi [Member Name Removed], We appreciate you taking the time to leave us feedback on your 5-star experience. We look forward to serving you again! - Sila Customer Experience Team
Katie R.
5.0
10/05/2022
Excellent customer service; responded quickly with a quote and helped me with the rebate process. Gage and the technication were very knowledgeable. I would hire Sila again.
Description of Work
Water heater
Category
appliance repair, plumbing, water heater repair
Hire Again?
Yes
Kelley S.
5.0
10/04/2022
Gage worked on a new system for our house. He was respective of our home, showed up on time and made sure to keep the space clean when leaving. The end product was great, we are so happy with our new system. We will absolutely use Sila in the future.
Description of Work
Plumbing work
Category
plumbing
Hire Again?
Yes

Phone

Address

12 Manison St Ste 4

Stoneham, MA 02180

Monday
7:00 AM - 6:30 PM
Tuesday
7:00 AM - 6:30 PM
Wednesday
7:00 AM - 6:30 PM
Thursday
7:00 AM - 6:30 PM
Friday
7:00 AM - 6:30 PM

Website

https://www.sila.com

Other Information

Services Not Offered

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Payment options

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Licensed
Trade License Number
4271C
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
COVID-19 Update
We are taking additional precautions to protect our customers.

Health & Safety Measures

We will wear masks and gloves when we visit your home
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.

FAQ

Sila Heating, Cooling, Plumbing and Electrical is currently rated 4.7 overall out of 5.

Sila Heating, Cooling, Plumbing and Electrical is open:

Monday: 7:00 AM - 6:30 PM

Tuesday: 7:00 AM - 6:30 PM

Wednesday: 7:00 AM - 6:30 PM

Thursday: 7:00 AM - 6:30 PM

Friday: 7:00 AM - 6:30 PM

Sila Heating, Cooling, Plumbing and Electrical accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check

Yes, Sila Heating, Cooling, Plumbing and Electrical offers free project estimates.

No, Sila Heating, Cooling, Plumbing and Electrical does not offer eco-friendly accreditations.

Yes, Sila Heating, Cooling, Plumbing and Electrical offers emergency services.

Yes, Sila Heating, Cooling, Plumbing and Electrical offers warranties.

Sila Heating, Cooling, Plumbing and Electrical offers the following services: Heating & A/C. Furnaces. Dual Fuel Systems. Oil Furnaces. Boilers. Hydronic Heating. Zoning Systems. Dehumidifiers. Media Filters. Humidifiers. Water Heaters. Ventilators. Hepa Filters. In Floor & Under Floor In Wall Heating. Water Cooling Systems. Water Source Heat Pumps. Gas Piping. Generators. Ductless Mini Split. Tankless Water Heaters. Unit Heaters. Commercial Equipment.