RICH MATHEWS & SON Inc.

I can't say enough good things about Rich Mathews & Son. Our hot water heater failed and was pumping rust water through the lines in our house. We have an infant so needed clean hot water for baths and cleaning his bottles ASAP. When I called Rich he was completely accommodating and sympathetic to our bind. He offered to drop what he was working on and come service our system immediately without any surcharge or price gouging for expedited service. I called him around 8:30 am. He got the part and was done with entire job by 11:00 am so we could be on the road before traffic hit. He was completely professional and did a marvelous job at a very reasonable price, which he quoted up front. Highly recommend!

Wonderful! Rich worked magic in a confined space replacing and modernizing my old systems. He left the space much better than he found it with a sleek design. A truly positive experience. Plus my heating is so much more cost effecient and quieter. A total professional. He would patiently explain options, work with my schedule, and was always responsive. Plus he's just a real nice guy. I highly recommend!

Very professional job, used high end materials and finished in a timely manner.

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He diagnosed the problem quickly, picked up the part and installed it that afternoon. I had heat by dinner and was so relieved. He even called me later that night to make sure everything was okay. Rich is truly a unique find and I highly recommend him for any plumbing / heating needs you might have.

Rich's service was OUTSTANDING in every respect. 1) He answered my call on a Sunday morning, 2) he went above and beyond to schedule me as quickly as possible - the next morning, 3) was very up-front with pricing which is as competitive as you'll find, 4) gave me a call to let me know he was on his way, 5) removed my leaking tank, installed the new tank and checked everything out in very impressive time. He also explained everything he was doing each step of the way which is important for new home owners like myself. I highly recommend Rich for any service he provides.

Excellent! The whole experience from quote to finish was top notch. Rich was patient and thorough going over the options that best suited my house and needs. He was always responsive and happy to work around my schedule. The finished product was more than I expected. I'd recommend him to anyone, a real professional that takes pride in his work and looks out for his customers.

I can not say enough good things about Rich and  his business.

When my go-to person did not call me back, I started searching for someone to replace my water heater. Based on previous reviews,  this company became my first choice and I was hopeful that this could be done the same day - and it was!
 
Rich answered his phone,  called me back when he said he would, and even gave me a quote during the initial call. He came over later in the day and completed the job. I immediately got the sense that he knew his stuff and had no doubt that the job would be done correctly. He is professional, personable and  meticulous - he even took care of a few things that he felt should have been better during the previous installation. I also received a follow up call  - don't see that too often!

I would have no hesitation to recommend Rich Mathews & Son 

He explained everything that needed to be done and accomplished it all in advance of his deadline.  He was always responsive and answered all our questions.  His work was neat, clean, professional, inspected and exceeded our expectations.  His quote was fair and he was very knowledgeable about what needed to be done.  I would use him again and recommend him.  Jobs well done.

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I found Rich on Angie's List and gave him a call because the reviews he had were so good. I left him a message and he called me right back and we made an appointment for later that evening. Rich was there on time and was extremely nice and informative on my extremely old boiler system. Rich then sent  me a quote in the mail which wasn't the cheapest but far from the most expensive that I had received and we decided that he was the best guy for the job. Prior to starting the job my wife and I noticed that one of our radiators started leaking and another was extremely loud. Therefore, I called Rich and he came out within a half hour and remedied the problem. When he came to start the job he was always dependable and willing to answer any questions. Rich was so personable that my husband and I looked forward to getting home and having small talk with Rich. One Saturday he came to do some work and brought my wife and I some AMAZING scones that he gets from one of his other clients and let me just say, they were to DIE for. How many people can say that they got breakfast from their plumber and above that enjoyed having them around?! As far as Rich's work is concerned, the boiler and water heater came out beautifully, when you have steam heat it truly is an art form and Rich is quite the artist. Our basement was literally cleaner when he left then it was when he came in. Needless to say, Rich will be the guy I call with all my plumbing issues.

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Rich spent 15 minutes with me troubleshooting the problem and then pointed me to information on YouTube that allowed me to fix the issue. After completing the descaling procedure, the hot water is working perfectly. 
Rich was a huge help and his guidance saved us a bundle! He was friendly and sincerely wanted to help me. Needless to say, I'll be calling him next time I need help!

I interviewed Rich in 1999 for replacement of 2 heating systems that were installed just after WW2.  He became my only choice for a plumbing contractor, and has remained our choice ever since.  He is not the cheapest, but when it comes to excellent quality work, I will pay a bit more.  He has helped us out for over 15 years.  If you look on his website, you will see the photo of a driveway heating system.  That photo was taken in my basement.  This year, we have had over 5' of snow.  The driveway heater has kept us safe (before this we had cars slide into the street), and given us a place to put snow for less money than it would cost to hire someone to plow or shovel.  He has come when busy and kept our heaters going through the long winter months. He's also kept us in hot showers for years.  He has kept our neighbors warm and in hot water for many years too.  He is pleasant, tidy, kind, funny, and professional.  He's the kind of guy you can trust in your home when so many others cannot be trusted.  You know that when Rich has finished a job, everything will be working well, all work will be properly permitted and inspected, and your home will be safe.  That is a contractor that you want to work with.

Rich did an outstanding job installing my new Burnham ESC boiler and I would highly recommend him to anyone looking for a top notch, experienced plumber who provides high quality craftsmanship and great customer service at a good price.  Rich is extremely professional and clearly takes a great deal of pride in his work (it really is meticulous).  You also couldn't ask for a nicer guy to work with.

He kept me well informed throughout the project, and went above and beyond by identifying and fixing a pre-existing issue with my old plumbing that could have cost me a lot of money down the road.  He also went through the extra effort of managing the project so I could continue to use my old boiler system as he was building the new one (which I appreciate was a lot of extra work on his end).  Overall I am extremely satisfied with the work he did for me, and I wouldn?t hesitate to call him for any future projects.

I cannot say enough good things about Rich Matthews. He is genuinely a great person. I contacted him for an estimate to do an oil to gas conversion, expecting to schedule a visit within a couple of weeks. Rich was able to schedule a visit that same day (a Thursday), and I had a quote in my inbox on Saturday morning. Out of the three estimates I received, he was the lowest by thousands of dollars. He did all of the scheduling for a new chimney liner and oil tank removal, and actually had the new gas boiler delivered and began assembling the boiler early to make sure I was without heat for a minimal amount of time. The work was done quickly, and extremely well. There were no issues throughout the whole process, or after the new heating system was up and running. I got a couple of follow up calls from Rich checking in to make sure everything was working smoothly and they were. I've already recommended him to others. You can't beat this guy for price, service, and attentiveness.

Rich is very responsive and easy to work with and takes great care in delivering quality service and reliable appliances. I use Rich for all my plumbing and heating needs and would highly recommend his services.

It was October - and it seemed everybody needed a plumber to get their heating systems set for the winter.
We called several plumbers, and a few even came by, but most of them fell off the map or didn't follow through with written quotes.  When we called Rich, he was extremely busy, doing work in several towns far apart from each other, but he heard our situation and said he would see what he could do for us to get our MassSave rebate in before the deadline in a few weeks.  He came by, had a portfolio of his work for us to see, looked at our old set up, and after he left had a reasonable written quote mailed to us in three or four days just like he said he would.  He went out of his way for us, arriving early in the morning, working around other jobs - and once even coming over on a Sunday. He was always pleasant, even in the face of challenging tasks on the job (we had an ancient gravity-fed system with pipes that wouldn't budge)  and his attitude was always that he was going to do whatever it took to get the job done.  He was innovative in crimping new feed and return pipes to the old monsters that would not move and had to be cut.  Our old boiler was a Bryant and over 50 years old - it fell apart as rust in his hands when he removed it.  He flushed the system several times, and made sure we saw the clarity of the water running throughout the new system after he rebuilt our new Burnham Alpine.  He installed the intake and exhaust pipes to the exterior -- no small feat on a stucco house  -- and even did  a quality patch job on the exterior.  The water heater was a snap in comparison, he popped that out in a day and had us up and running.  When he was finished, he had both the inspector AND a Burnham rep come over in a very timely schedule.  He always kept us in the loop, checking in the day before to see if his timing was going to work for us, and the first morning he even arrived with almond scones that have made us seriously consider driving out to Lynnfield just to find them again.  Did we have lower quotes?  Yes, from plumbers we never heard from again - and the labor that was put into crimping the new feed and return pipes was likely why.  
He was courteous and warm to the point of charming, with a great sense of humor.  He made sure the basement was clean every time before he left, and he always made sure we understood what he was doing, and the function of all the valves once the new system was complete.  
Even now that the job is finished, he said to check back in with him for any fine tuning, so we feel like he is still very accessible and has our back if we need him.

To be honest, Rich was our savior in all this. He came on short notice when he was otherwise booked solid, late at night, and with the best price compared to what we'd been quoted by anyone else. Prior to all this, he even gave us invaluable advice regarding, if we couldn't go with him for the replacement, what tank we should use and the highest amount in which the replacement should cost us overall. Unable to find anyone else who would perform the replacement on the timeline we needed and for the price he quoted us, we contacted Rich with our issue and he saw to it personally that we got the replacement we needed rather than overpay for emergency plumbing (which would have been our only other option at that time). He even diagnosed a number of other problems we were having with the boiler and with the piping to our forced hot-water radiators which finally, after several previous days of problems, got us back on track towards properly heating the house. I can't recommend Rich Matthews enough. He was truly kind, helpful, and professional and was willing to go above and beyond to help us out of a tight spot when we needed it most.

From the first point of contact, Rich was extremely responsive through both phone and email. He took his time to examine the situation and presented various options and solutions. He made it a point to make the job a priority and provided excellent and speedy service. He was thorough in completing the job but also went above and beyond in following up to ensure that the job was done to our satisfaction. We highly recommend Rich Mathews and will definitely keep him in mind for any future business needs.

I did get other quotes -- I decided to go with Rich Mathews because I felt that his customers matter to him. This is probably the most enjoyable home maintenance/repair that I will ever do. And that's because Rich is great at several things. He is great at what he does - he understands heating systems. He was able to assist me in determining what type of gas-fired boiler to get. He laid out the differences. He was respectful of my schedule and genuinely likes people. That makes a big difference to me. He is respectful of his customers and the other people that he recommends. He genuinely wants to know if things have gone okay if he is not there when someone comes to do something, like take the oil tank away. And there's that scone delivery which other customers have mentioned. Just a really nice way to say hello to someone in the morning. What a great view of life. Back to the gas boiler. He took the time to determine best placement for the equipment. He was very efficient with his time and the basement looked spotless when he finished. Which meant that it looked better than I usually keep it. And, he was always available by phone and always showed up when he said he would.

An exceedingly personable guy, Rich was easy to get ahold of via phone, text, or email and always responded promptly. He completed the job on budget and a month ahead of schedule.
Rich is a true craftsman and cares not only about the quality of his work and the systems that he installs, but also about his customers, treating their home with the care and consideration that he would his own.
I enthusiastically recommend Rich.

Rich Matthews installed a furnace and hot water tank in my home about 5 years ago.  At the time my old one crashed it was the dead of winter and we were in an unusually cold streak here in the Boston area.  We had no heat and didn't know any plumbers so we started looking on line.  Rich Matthews immediately called us back and that night came to our house with about half a dozen space heaters, BEFORE we even agreed to hire him.  He was so professional and friendly he put us at ease and assured us he could get us heat quickly.  We kw from searching that his pricing was very fair.  Our boiler room has low access and needs special size boiler.  He worked very hard to acquire one super fast.  Him and his son put off other jobs and took care of installing our system due to our situation.  The Nahant plumbing inspector said his work was very professional and knew before he even came to inspect that it would be done perfectly and it was.

Fast Forward 5 years, I had lost touch with Rich Matthews, but the other day we had no hot water, the boiler would not start.  I called his number which he had left on the tank.  He answered immediately, remember me and said he would come by that afternoon.  Of course he showed up right on time, unloaded all his tools and we went to the boiler area in my basement.  It took him 5 minutes to realize, the stupid homeowner (my words:) somehow shut off the master switch up stairs while painting.  I apologized for my stupidity and asked him what I owe, he said nothing.  I said please take something for coming all the way out here,  He said, "don't insult me, you are my customer, I take care of my customers".  Who says that these days? 

I think us homeowners are all looking for the same thing, a fair price, professional service and a friendly person to deal with.  If you need plumbing services Rich Matthews and Sons meets those requirements hands down.

Regards,

Wayne Terminello

Nahant, MA

He answered every phone call I made to him and was at my house when he said he would be which was almost every day until all furnaces were installed. He was great and I would without a doubt highly recommend his company.