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Papalia Home Services
Appliance (Major Electric Appliance) - Install or Replace, Repair or Service a Fridge, Freezer or Ice Maker, Electrical for Home Addition or Remodel - Install,
About us
Papalia Home Services is a company focused on customer satisfaction. Customer service, extensive training, and follow through are where we excel. We have received numerous awards acknowledging our excellent customer service and care for our customer's most valued possession, their home. We are a Trane Comfort Specialist, Mitsubishi Diamond Elite Dealer and Navien Service Specialist which requires us to maintain high standards for the customer's experience. Papalia's employees are dedicated to greatness and we strive for improvement daily. Thank you for considering Papalia Home Services.
Business highlights
Emergency services offered
35 years of experience
Services we offer
On-staff Electrician. Water Heater Replacements. Boilers. Frozen Pipe Repairs & Prevention. Heating & Air Conditioning Systems. Water Filtration. Indoor Air Quality. Ductless Air Conditioning. Heat Pump Systems. Drain Cleaning. Pipe lining. Video Inspections. Gas Piping. HVAC. HVAC Service. Generators.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6805 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 15% | ||
| 5% | ||
| 3% | ||
| 2% |
Showing 1-25 of 805 reviews
Paige W.
Jan 2025
Snaked our main drain but ultimately didn't fix the issue
Response from Papalia Home Services
"Thank you for reaching out and sharing your feedback and appreciate your kind words. We understand that the snaking of the main drain didn’t resolve the issue, and we want to ensure we get to the bottom of it. Based on our assessment, it looks like the problem might be more complex, possibly involving the main line under the ground, which would require additional diagnostics and potentially significant work."
Lisa D.
Oct 2024
It all went well and very pleasant to work with.
Response from Papalia Home Services
"Thank you for your kind words! We’re so glad to hear that everything went smoothly and that you were happy with our service. It was a pleasure working with you, and we look forward to assisting you with any future plumbing, heating, or HVAC needs!"
Megan O.
Jun 2024
Excellent customer service & Mike was great. Came on time, gave us a fair price and were done before I realized they had started. Would definitely recommend Papalia to friends.
Response from Papalia Home Services
""Thank you for your kind words! We're thrilled to hear that you had such a positive experience with Papalia Home Services and Mike. We strive to provide excellent service from start to finish, and we're glad we could exceed your expectations. If you ever need assistance again or have friends looking for reliable service, we're here to help. Thanks for recommending us!""
Steven P.
May 2024
The Papalia crew came out in force for the large 5-day job. Despite the complexity of the job (new furnace and two heat-pumps), the work site was completely cleaned up at the end of each day and the disruption was minimal. Well organized operation and had nothing but good interactions with the entire team. Excellent communication and support with the main office.
Response from Papalia Home Services
"Thank you so much for your fantastic feedback! We're thrilled to hear that our crew handled your installation with great efficiency and professionalism. Our team takes pride in their work and ensuring minimal disruption during complex projects. We're glad to hear that our clean-up efforts at the end of each day helped maintain a clean and organized work site. It's wonderful to know that you had positive interactions with our entire team. We place a strong emphasis on clear and effective communication, and we're thrilled that you found our communication and support from the main office to be excellent. Thank you for choosing Papalia Home Services for your furnace and heat-pump installation. We truly appreciate your kind words and are here to assist you with any future needs."
Susan T.
May 2024
We needed emergency service on a weekend when our basement sump pump stopped working. Tech was here within an hour. He was very friendly & knowledgeable and installed a new sump pump for us. There was an additional fee for the emergency service on a weekend, but this was expected.
Response from Papalia Home Services
"[Member Name Removed], Thank you for leaving us a 5-star review! We understand the urgency when it comes to emergency situations, so we're thrilled that our technician was able to respond promptly and have your basement sump pump up and running within an hour. We pride ourselves on our friendly and knowledgeable team, and it's great to hear that our technician provided excellent service. Your satisfaction is our top priority, and we're grateful for your understanding. Thank you for choosing Papalia Home Services for your sump pump needs, and we're here to assist you whenever you need us."
Robert S.
May 2024
This was a continuation of work that Papalia did before. The pipe from our house to the septic tank had to be replaced and part of the pipe was under the screened in porch. Nick from Papalia coordinated the work, got two excellent subcontractors in EmRay Excavating andn New England Pipe Restoration to replace part of the pipe and reline the rest. The work was done very professionally and at a high quality. Nick managed everything and was in constant contact with me. An excellent job all around.
Response from Papalia Home Services
"[Member Name Removed], Thank you for the glowing review! We're honored to have been able to continue working with you on the pipe replacement project. We're glad that Nick from Papalia coordinated the work seamlessly and brought in top-notch subcontractors for the job. The professional and high-quality work by EmRay Excavating and New England Pipe Restoration exceeded your expectations. We appreciate your kind words and look forward to serving you again in the future."
Pierre D.
May 2024
As always the service and cost of service from Papalia was top notch. Our Technician Mike was a pleasure to work with as is the entire staff at Papalia. We had what I would call a minor issue with the Hot Water Tank and this was repaired without incident and to our complete satisfaction. I would strongly recommend Papalia to anyone looking for a responsive and trusted plumber.
Response from Papalia Home Services
"[Member Name Removed], Thank you for leaving us such a wonderful review! We're thrilled to hear that you had another top-notch experience with our service and cost. It's fantastic to know that our technician, Mike, provided excellent service and that the minor issue with your Hot Water Tank was resolved to your complete satisfaction. We appreciate your kind words and recommendation. We strive to be responsive and trusted plumbers, and your feedback is encouraging. Thank you for continuing to choose Papalia Home Services for your plumbing needs. We look forward to serving you again in the future!"
Stephen S.
May 2024
We have used Papalis for all our HVAC, water filtration, and plumbing needs since we bought our home in 2012. Over multiple projects and regular maintenance they have been outstanding in products, value, and, most importantly, customer service!
Response from Papalia Home Services
"[Member Name Removed], Thank you for the amazing review! We're honored to have been your trusted HVAC, water filtration, and plumbing partner since 2012. We're glad that our products, value, and customer service have always met your expectations. We strive to provide outstanding service for all our customers, and it's great to hear that we've been able to deliver that consistently throughout multiple projects and regular maintenance. Your satisfaction means everything to us, and we appreciate your loyalty to our services. Thank you for taking the time to leave us a 5-star review, and we look forward to continuing to serve you for years to come!"
George D.
May 2024
Papalia replaced our furnace and air conditioner with a new heat pump. The estimate process was easy and prompt. The installation was done on exactly the date promised. A good-sized crew did the entire installation and removed all the old equipment in about 7 hours. They explained everything we would need to know, and they connected the thermostat to our wi-fi for remote controlling. Six months later they did the seasonal inspection. They didn't just change the filter and dust the equipment, they actually performed electronic diagnostics on the equipment. The system has worked flawlessly and we will continue to use Papalia for maintenance in the future. They also provided us enough documentation to get a state rebate on the heat pump purchase with no difficulty at all. We chose Papalia because one of our neighbors had a great experience with them, and we were not disappointed.
Response from Papalia Home Services
"[Member Name Removed], Thank you for the glowing 5-star review! We're thrilled that your furnace and air conditioner replacement with a heat pump was seamless. From the easy and prompt estimate process to the installation done exactly as promised, we strive to provide excellent service. Our dedicated crew ensured a thorough installation and even connected the thermostat to your Wi-Fi for convenience. The seasonal inspection and electronic diagnostics demonstrate our commitment to maintaining the system's performance. We're glad to hear the system has worked flawlessly, and we appreciate your continued trust in Papalia for maintenance. Thank you for choosing us based on your neighbor's positive experience, and we're delighted to have lived up to your expectations."
Michael B.
May 2024
By FAR, the BEST service that we have ever had from any contractor… and, over the last 45 years, we have owned 6 homes in 5 different states! Our project manager, Roger, was/is OUTSTANDING! As was/is our Electrician, James. These gentlemen, and the rest of the crew, were professional, respectful of us and of our home, attentive, concerned that all of our questions were answered and that we were satisfied with every aspect of the job as it progressed. Roger is a stickler for doing things right and takes pride in his work which, clearly, is required from and is impressed upon his young crew. They understand his expectations that are conveyed in a strong but non threatening manner, leaving no room for misunderstanding. Roger brings the perfect combination of leadership qualities to his job. James, is knowledgeable, patient and professional well beyond his years. He is truly a young treasure who will likely achieve great success in his career… he “gets it”! Congratulations to Mr. Papalia for doing an outstanding job of creating a wonderful Corporate culture that has permeated through the ranks of his organization. It is no wonder that Papalia Home Services is so well respected. Thanks to Roger, James and the rest of the crew for making 6 days of disruption to our everyday routine as unobtrusive as possible.
Response from Papalia Home Services
"[Member Name Removed], We are truly humbled by your outstanding praise! We're thrilled that our project manager Roger and electrician James, along with the entire crew, provided the best service you've experienced in 45 years of homeownership. Your kind words reaffirm our commitment to professionalism, respect, and customer satisfaction. Thank you for recognizing our corporate culture and the efforts of our team. We're grateful for the opportunity to serve you!"
Jay S.
Jan 2023
Expensive but completed.
Eric K.
Aug 2022
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Andrew C.
Jul 2022
Nick was a cool guy and really knew what he was doing. Worked very quickly and efficiently. Prompt service, they came right out the next day after I called. Quality work for a reasonable price.
Madeline S.
May 2022
Our plumber and his assistant were professional, highly knowledgeable, and highly skilled. They cleaned up afterwards, too. We are very happy with Papalia and look forward to their servicing our furnace and air conditioner in the future as well as attending to our future plumbing needs. A great find.
Joe M.
May 2022
Very well.
Lilia G.
Apr 2022
It was a good and fast service
Agatha H.
Nov 2021
They did an excellent job. Worth the fees.
Arijit C.
Aug 2021
Punctual, got the job done
Lorna M.
Aug 2021
Excellent service, quick response, great guy! Affordable!
Steven A.
Mar 2021
I had a water heater die on a Saturday a couple of week ago. I reached out to Anglies List and promptly received four replies, this was the first one. I understood that being the weekend there would be a premium charge to replace the water heater. I own multiple properties and have been a homeowner for more than 35 years. I have had water heaters swapped out a number of times and have a good idea of the cost. When the plumbers arrived they saw a very accessible heater vented directly into the chimney. The venting did not need to be replaced, all that was needed was to remove the old heater, hook up the new one, and remove the old one with the addition of putting it on blocks so it would not sit directly on the floor. They showed me the tablet with a price of $2,450 which I said was "crazy" and I wasn't interested in having them do the work. They asked how much I thought it would cost and I said $1,500 at the very high end. He said there was no way they could do it for that. I still had to pay the $150 weekend surcharge that I believe should have applied if I had hired them, not for coming out and giving me an estimate. Every contractor is entitled to earn a fair profit, but suggesting a price totally out of line with costs and overhead is absurd.
Christian L.
Jan 2021
Complete redesign of our HVAC system
Alexis M.
Sep 2020
Very easy and professional to work with. Arrived on time and took everything away after job was done. Very pleased would hire again.
Cheryl K.
Aug 2020
Great! On time and finished job quickly.
Aaron W.
Aug 2020
They showed up early and did a great job communicating the whole time. Overall very happy with the job.
James C.
Jul 2020
Papalia was great. Very quick turnaround time from when I called until when they could setup an appointment. The technician, DJ, arrived as scheduled and was very polite and nice. DJ did a great job. A bit pricier than I thought it would be, but it was worth it.
Licensing
State Contractor License Requirements
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FAQ
Papalia Home Services is currently rated 4.6 overall out of 5.
Papalia Home Services accepts the following forms of payment: CreditCard
No, Papalia Home Services does not offer free project estimates.
No, Papalia Home Services does not offer eco-friendly accreditations.
No, Papalia Home Services does not offer a senior discount.
Yes, Papalia Home Services offers emergency services.
No, Papalia Home Services does not offer warranties.