Papalia Home Services

Plumbing, Heating and Air Conditioning, Water Heaters,

About us

Papalia Home Services is a company focused on customer satisfaction. Customer service, extensive training, and follow through are where we excel. We have received numerous awards acknowledging our excellent customer service and care for our customer's most valued possession, their home. We are a Trane Comfort Specialist, Mitsubishi Diamond Elite Dealer and Navien Service Specialist which requires us to maintain high standards for the customer's experience. Papalia's employees are dedicated to greatness and we strive for improvement daily. Thank you for considering Papalia Home Services.

Business highlights

34 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered

Services we offer

On-staff Electrician. Water Heater Replacements. Boilers. Frozen Pipe Repairs & Prevention. Heating & Air Conditioning Systems. Water Filtration. Indoor Air Quality. Ductless Air Conditioning. Heat Pump Systems. Drain Cleaning. Pipe lining. Video Inspections. Gas Piping. HVAC. HVAC Service. Generators.

Services we don't offer

Duct Cleaning

Amenities

Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available


Photos of past projects

Reviews

4.5892 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
15%
3
7%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
3.9
professionalism
4.7
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 1-25 of 892 reviews

Megan O.
06/2024
5.0
plumbing
  + -1 more
Excellent customer service & Mike was great. Came on time, gave us a fair price and were done before I realized they had started. Would definitely recommend Papalia to friends.
Description of Work: Outside shower needed a pipe replaced.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Papalia Home Services
"Thank you for your kind words! We're thrilled to hear that you had such a positive experience with Papalia Home Services and Mike. We strive to provide excellent service from start to finish, and we're glad we could exceed your expectations. If you ever need assistance again or have friends looking for reliable service, we're here to help. Thanks for recommending us!"

Steven P.
05/2024
5.0
heating & air conditioning/hvac
  + -1 more
The Papalia crew came out in force for the large 5-day job. Despite the complexity of the job (new furnace and two heat-pumps), the work site was completely cleaned up at the end of each day and the disruption was minimal. Well organized operation and had nothing but good interactions with the entire team. Excellent communication and support with the main office.
Description of Work: Whole new heating system. Heat pumps in the basement and attic along with all new duct work. Impressed with the quality of the work, no corners cut.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49,000

Response from Papalia Home Services
[Member Name Removed], Thank you so much for your fantastic feedback! We're thrilled to hear that our crew handled your installation with great efficiency and professionalism. Our team takes pride in their work and ensuring minimal disruption during complex projects. We're glad to hear that our clean-up efforts at the end of each day helped maintain a clean and organized work site. It's wonderful to know that you had positive interactions with our entire team. We place a strong emphasis on clear and effective communication, and we're thrilled that you found our communication and support from the main office to be excellent. Thank you for choosing Papalia Home Services for your furnace and heat-pump installation. We truly appreciate your kind words and are here to assist you with any future needs.

Susan T.
05/2024
5.0
We needed emergency service on a weekend when our basement sump pump stopped working. Tech was here within an hour. He was very friendly & knowledgeable and installed a new sump pump for us. There was an additional fee for the emergency service on a weekend, but this was expected.
Description of Work: needed an emergency install of a new sump pump

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Response from Papalia Home Services
[Member Name Removed], Thank you for leaving us a 5-star review! We understand the urgency when it comes to emergency situations, so we're thrilled that our technician was able to respond promptly and have your basement sump pump up and running within an hour. We pride ourselves on our friendly and knowledgeable team, and it's great to hear that our technician provided excellent service. Your satisfaction is our top priority, and we're grateful for your understanding. Thank you for choosing Papalia Home Services for your sump pump needs, and we're here to assist you whenever you need us.

Robert S.
05/2024
5.0
sewer cleaning
  + -1 more
This was a continuation of work that Papalia did before. The pipe from our house to the septic tank had to be replaced and part of the pipe was under the screened in porch. Nick from Papalia coordinated the work, got two excellent subcontractors in EmRay Excavating andn New England Pipe Restoration to replace part of the pipe and reline the rest. The work was done very professionally and at a high quality. Nick managed everything and was in constant contact with me. An excellent job all around.
Description of Work: Fixing the line from our house to our septic tank. Part of the line went under our screened in porch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Papalia Home Services
[Member Name Removed], Thank you for the glowing review! We're honored to have been able to continue working with you on the pipe replacement project. We're glad that Nick from Papalia coordinated the work seamlessly and brought in top-notch subcontractors for the job. The professional and high-quality work by EmRay Excavating and New England Pipe Restoration exceeded your expectations. We appreciate your kind words and look forward to serving you again in the future.

Pierre D.
05/2024
5.0
plumbing
  + -1 more
As always the service and cost of service from Papalia was top notch. Our Technician Mike was a pleasure to work with as is the entire staff at Papalia. We had what I would call a minor issue with the Hot Water Tank and this was repaired without incident and to our complete satisfaction. I would strongly recommend Papalia to anyone looking for a responsive and trusted plumber.
Description of Work: Repair to hot water tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Papalia Home Services
[Member Name Removed], Thank you for leaving us such a wonderful review! We're thrilled to hear that you had another top-notch experience with our service and cost. It's fantastic to know that our technician, Mike, provided excellent service and that the minor issue with your Hot Water Tank was resolved to your complete satisfaction. We appreciate your kind words and recommendation. We strive to be responsive and trusted plumbers, and your feedback is encouraging. Thank you for continuing to choose Papalia Home Services for your plumbing needs. We look forward to serving you again in the future!

Stephen S.
05/2024
5.0
heating & air conditioning/hvac
  + -1 more
We have used Papalis for all our HVAC, water filtration, and plumbing needs since we bought our home in 2012. Over multiple projects and regular maintenance they have been outstanding in products, value, and, most importantly, customer service!
Description of Work: Papalia installed Mitsubishi heat pump mini splits that have effectively eliminated the need to use our gas boiler steam heat system and provided excellent AC throughout our home. They also installed a new and more comprehensive water filtration system to eliminate PFAS issues with our well water. The cost shown is for the mini splits and the water filtration system. They replaced our water heater when that wore out and have addressed major and minor plumbing issues as necessary.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35,000

Response from Papalia Home Services
[Member Name Removed], Thank you for the amazing review! We're honored to have been your trusted HVAC, water filtration, and plumbing partner since 2012. We're glad that our products, value, and customer service have always met your expectations. We strive to provide outstanding service for all our customers, and it's great to hear that we've been able to deliver that consistently throughout multiple projects and regular maintenance. Your satisfaction means everything to us, and we appreciate your loyalty to our services. Thank you for taking the time to leave us a 5-star review, and we look forward to continuing to serve you for years to come!

George D.
05/2024
5.0
heating & air conditioning/hvac
  + -1 more
Papalia replaced our furnace and air conditioner with a new heat pump. The estimate process was easy and prompt. The installation was done on exactly the date promised. A good-sized crew did the entire installation and removed all the old equipment in about 7 hours. They explained everything we would need to know, and they connected the thermostat to our wi-fi for remote controlling. Six months later they did the seasonal inspection. They didn't just change the filter and dust the equipment, they actually performed electronic diagnostics on the equipment. The system has worked flawlessly and we will continue to use Papalia for maintenance in the future. They also provided us enough documentation to get a state rebate on the heat pump purchase with no difficulty at all. We chose Papalia because one of our neighbors had a great experience with them, and we were not disappointed.
Description of Work: Replace existing HVAC with heat pump, eligible for rebates.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Response from Papalia Home Services
[Member Name Removed], Thank you for the glowing 5-star review! We're thrilled that your furnace and air conditioner replacement with a heat pump was seamless. From the easy and prompt estimate process to the installation done exactly as promised, we strive to provide excellent service. Our dedicated crew ensured a thorough installation and even connected the thermostat to your Wi-Fi for convenience. The seasonal inspection and electronic diagnostics demonstrate our commitment to maintaining the system's performance. We're glad to hear the system has worked flawlessly, and we appreciate your continued trust in Papalia for maintenance. Thank you for choosing us based on your neighbor's positive experience, and we're delighted to have lived up to your expectations.

Michael B.
05/2024
5.0
heating & air conditioning/hvac
  + -1 more
By FAR, the BEST service that we have ever had from any contractor… and, over the last 45 years, we have owned 6 homes in 5 different states! Our project manager, Roger, was/is OUTSTANDING! As was/is our Electrician, James. These gentlemen, and the rest of the crew, were professional, respectful of us and of our home, attentive, concerned that all of our questions were answered and that we were satisfied with every aspect of the job as it progressed. Roger is a stickler for doing things right and takes pride in his work which, clearly, is required from and is impressed upon his young crew. They understand his expectations that are conveyed in a strong but non threatening manner, leaving no room for misunderstanding. Roger brings the perfect combination of leadership qualities to his job. James, is knowledgeable, patient and professional well beyond his years. He is truly a young treasure who will likely achieve great success in his career… he “gets it”! Congratulations to Mr. Papalia for doing an outstanding job of creating a wonderful Corporate culture that has permeated through the ranks of his organization. It is no wonder that Papalia Home Services is so well respected. Thanks to Roger, James and the rest of the crew for making 6 days of disruption to our everyday routine as unobtrusive as possible.
Description of Work: Install a Mitsubishi heat pump system with splits in the first floor and a central unit in the attic fir the second floor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$38,000

Response from Papalia Home Services
[Member Name Removed], We are truly humbled by your outstanding praise! We're thrilled that our project manager Roger and electrician James, along with the entire crew, provided the best service you've experienced in 45 years of homeownership. Your kind words reaffirm our commitment to professionalism, respect, and customer satisfaction. Thank you for recognizing our corporate culture and the efforts of our team. We're grateful for the opportunity to serve you!

Andrew C.
07/2022
5.0
plumbing
  + -1 more
Nick was a cool guy and really knew what he was doing. Worked very quickly and efficiently. Prompt service, they came right out the next day after I called. Quality work for a reasonable price.
Description of Work: Fixing two running toilets

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Madeline S.
05/2022
5.0
plumbing, water heater repair
  + 0 more
Our plumber and his assistant were professional, highly knowledgeable, and highly skilled. They cleaned up afterwards, too. We are very happy with Papalia and look forward to their servicing our furnace and air conditioner in the future as well as attending to our future plumbing needs. A great find.
Description of Work: Replaced outdoor faucets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Lorna M.
08/2021
5.0
appliance repair, plumbing
  + 0 more
Excellent service, quick response, great guy! Affordable!
Description of Work: Clear toilet clog

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Steven A.
03/2021
2.0
appliance repair, plumbing
  + 0 more
I had a water heater die on a Saturday a couple of week ago. I reached out to Anglies List and promptly received four replies, this was the first one. I understood that being the weekend there would be a premium charge to replace the water heater. I own multiple properties and have been a homeowner for more than 35 years. I have had water heaters swapped out a number of times and have a good idea of the cost. When the plumbers arrived they saw a very accessible heater vented directly into the chimney. The venting did not need to be replaced, all that was needed was to remove the old heater, hook up the new one, and remove the old one with the addition of putting it on blocks so it would not sit directly on the floor. They showed me the tablet with a price of $2,450 which I said was "crazy" and I wasn't interested in having them do the work. They asked how much I thought it would cost and I said $1,500 at the very high end. He said there was no way they could do it for that. I still had to pay the $150 weekend surcharge that I believe should have applied if I had hired them, not for coming out and giving me an estimate. Every contractor is entitled to earn a fair profit, but suggesting a price totally out of line with costs and overhead is absurd.
Description of Work: Hot water tank replacement

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
5.0
punctuality
5.0


Christian L.
01/2021
5.0
heating & air conditioning/hvac
  + -1 more
Complete redesign of our HVAC system
Description of Work: Extremely well. The end product met all expectations. The entire team was extremely knowledgeable, professional and courteous. One of my most pleasant experiences working with a contractor

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60,000

Eric M.
11/2020
1.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
lmao. they wanted to charge $79 to send a technician to quote how much they will charge me for their work. which century you guys live in? you want to charge for an opportunity to earn money. brilliant idea
Description of Work: heat control
Rating CategoryRating out of 5

Alexis M.
09/2020
5.0
water heater repair, air duct cleaning
  + 0 more
Very easy and professional to work with. Arrived on time and took everything away after job was done. Very pleased would hire again.
Description of Work: Removed old gas water heater and installed new

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

Cheryl K.
08/2020
5.0
air duct cleaning, drain pipe
  + 0 more
Great! On time and finished job quickly.
Description of Work: Section of sewer pipe replaced

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Aaron W.
08/2020
5.0
heating & air conditioning/hvac
  + -1 more
They showed up early and did a great job communicating the whole time. Overall very happy with the job.
Description of Work: HVAC Service

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

James C.
07/2020
5.0
plumbing
  + -1 more
Papalia was great. Very quick turnaround time from when I called until when they could setup an appointment. The technician, DJ, arrived as scheduled and was very polite and nice. DJ did a great job. A bit pricier than I thought it would be, but it was worth it.
Description of Work: Kitchen Faucet Replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$349

Patrick D.
06/2020
5.0
water heater repair
  + -1 more
My water heater broke on Friday evening and left us with no hot water. I went online Friday evening and requested emergency help from Papalia Home Services. I got a call the next morning around 7:30 from Papalia. They could send their guys that morning and replace my heater. They arrived around 9:00 AM. Everything worked out great and I would definitely use their services again.
Description of Work: Replace broken water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Agatha H.
06/2020
5.0
plumbing
  + -1 more
They did an excellent job. Worth the fees.
Description of Work: Replace outside spigot
Rating CategoryRating out of 5
Yes, I recommend this pro

Agatha H.
06/2020
5.0
plumbing
  + -1 more
Excellent! The company replied quickly to my request. The technician came on time and the job was done on time as well. Both Crystal and the technician, Seamus, were friendly, professional, and articulate. Seamus even didn't mind doing an extra work my mother asked him to do. Such a helpful guy. This is an excellent company to hire, especially if you are worried about the COVID-19 spread. This company respects our concerns of it..
Description of Work: outdoor faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$552.47

Gerry D.
06/2020
5.0
plumbing, air duct cleaning
  + 0 more
The two plumbers arrived early and got right to work and did a through job. I would say they are on the higher side of price range but you definitely get what you pay for, professional, thorough, friendly service done right the first time.
Description of Work: had a leaking pipe, a result of a bad shower faucet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Stephanie H.
06/2020
5.0
heating & air conditioning/hvac, plumbing, air duct cleaning
  + 1 more
Fantastic - friendly people, reasonable prices and responsive to any questions
Description of Work: Ew furnace & AC and misc plumo

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Raymond P.
05/2020
5.0
plumbing, air duct cleaning
  + 0 more
Everything went great and was seamless particularly in light of managing someone coming into my home during Covid.
Description of Work: Garbage disposal install

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Min L.
05/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
The technician Branden Young came in time to check the issue, and identified the problem: damper went bad. He went to get one (only one mile from my house), and replaced it. All work was done within one hour and 15 minutes. He is capable and very professional.
Description of Work: My second floor heat did not function right.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$329

Contact information

1220 Liberty Square Rd, Boxborough, MA 01719

http://www.papaliaplumbing.com

Service hours

Sunday:
8:30 AM - 1:00 PM
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:30 AM - 1:00 PM


Licensing

Bonded

Insured

Licensed*

Trade License Number
11628
Trade License Locale
MA
Trade License Authority
Massachusetts Board of State Examiners of Plumbers and Gas Fitters
Trade License Expiration
05/01/2022

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Water Heaters,
Drain Cleaning,
Appliance Repair,
Handyman Services,
Kitchen and Bath Remodeling,
Sewer Cleaning,
Natural Gas Lines,
Fireplaces,
Electrical,
Drain Pipe Installation

FAQ

Papalia Home Services is currently rated 4.6 overall out of 5.

Sunday: 8:30 AM - 1:00 PM

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:30 AM - 1:00 PM

Papalia Home Services accepts the following forms of payment: Check,CreditCard,Financing Available
No, Papalia Home Services does not offer free project estimates.
Yes, Papalia Home Services offers eco-friendly accreditations.
No, Papalia Home Services does not offer a senior discount.
Yes, Papalia Home Services offers emergency services.
No, Papalia Home Services does not offer warranties.
Papalia Home Services offers the following services: On-staff Electrician. Water Heater Replacements. Boilers. Frozen Pipe Repairs & Prevention. Heating & Air Conditioning Systems. Water Filtration. Indoor Air Quality. Ductless Air Conditioning. Heat Pump Systems. Drain Cleaning. Pipe lining. Video Inspections. Gas Piping. HVAC. HVAC Service. Generators.
Duct Cleaning

Contact information

1220 Liberty Square Rd, Boxborough, MA 01719

http://www.papaliaplumbing.com

Service hours

Sunday:
8:30 AM - 1:00 PM
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:30 AM - 1:00 PM