Get matched with top water heater pros in Revere, MA

"Great, as always. Sila is outstanding. We have a service contract with them for our furnace and AC and they keep them in tip-top shape. And when we have an urgent or emergency situation (heating, cooling, plumbing, electrical), they're who we call."

"Excellent... we sent a photo of the connection in email, they sent back a quote, we made an appointment and a very nice fellow came and fixed it. Easy and excellent work!"

"They have been very good."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I can't say enough good things about Rich Mathews & Son. Our hot water heater failed and was pumping rust water through the lines in our house. We have an infant so needed clean hot water for baths and cleaning his bottles ASAP. When I called Rich he was completely accommodating and sympathetic to our bind. He offered to drop what he was working on and come service our system immediately without any surcharge or price gouging for expedited service. I called him around 8:30 am. He got the part and was done with entire job by 11:00 am so we could be on the road before traffic hit. He was completely professional and did a marvelous job at a very reasonable price, which he quoted up front. Highly recommend!"

"They did an excellent job replacing our boiler."

"Punctual, polite, good suggestions, worked very hard to snake in new wiring, did a great job over 4 days rewiring the whole house except kitchen which was modern. Replaced and added dozens of outlets and fixtures in basement and 3 living floors, new elect heat in one room, removed old wiring and cleaned up afterwards. Work was done October 2021, no problems at all in the 3 months since then. Joe and Dave are highly recommended."

"Ray quoted a replacement natural gas steam boiler at a price well under what both Boston Standard and Sila quoted me. Well under meaning close to 20% less. Ray is very responsive by phone and he shows up when he says is going to. Ray had done maintenance on our old boiler prior to this complete replacement. He actually performed maintenance on our old steam boiler, unlike when Boston Standard and Sila did maintenance they would simply turn it on and made sure it fired up. When Ray came and did maintenance after the 4 years we had both Boston Standard and Sila maintain our boiler he disassembled and cleaned out the incoming piping, replaced the glass water tube level, added a skimming drain, skimmed the boiler, etc. The prior 2 companies never did that level of work and it was in bad shape. In addition, not many technicians have knowledge of steam boilers these days even though they are still quite common in New England homes. Back to the new replacement boiler that we just had completed. Ray did a fantastic job on the installation. I really couldn't ask for better service. He was timely and efficient (we had our heat back on the same day), explained everything thoroughly (usually multiple times for my benefit) and has called and come back to check on everything a couple times since the installation. He's really gone above and beyond. We have 1-pipe steam radiators and he understands the intricacy of steam quite well. Ray also did all the plumbing when we had our kitchen renovated. He was our contractor's choice for a plumber (which is how we found Ray) which gave him that extra credibility knowing other professionals use his services. I would not hesitate to use Ray again in the future and recommend him to everyone."

"Started off feeling positive. Ended feeling RIPPED OFF. I hired these guys again because the field technicians are great guys and they do quality work. They've helped me out of a bind in the past. Communication from the front office was frustratingly slow - dragging the project out for weeks. They gave me a quote, which I agreed to not knowing anything about plumbing or radiators. During the process I did some research about how much the radiators cost, plus spoke with other local plumbers about what a job like this should cost in labor. I estimate if was overcharged by several hundred dollars. I did sign the initial agreement however, so I paid my final bill. The work was done well in the end, but I'll never hire them again. Lesson learned - do your homework!"