Unified Mechanical Inc

They have been very good.

This company is the best. They were on time, well priced, and efficient. Our garbage disposal stopped working and they talked through the fixing process for free over the phone. They are the best! I will be recommending them and will be hiring them again in the future.

Rich was AWESOME. He was super friendly and extremely helpful. This was an emergency call and he came out to assess the situation. He talked me through what he was seeing. He was very transparent with his tight schedule but still managed to make time to come and replace my house trap. A+ service. Highly recommend!

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Both times they arrived exactly on time, on schedule, and finished as promised. Solid and reliable.

The first project was a bit bigger, and required some wrangling with MassSave. They worked with me through the process, helped with the rebate, and gave me instructions on the process I had to follow (I needed a gas line brought to the house). Everything went well and smooth.

If I have any complaint is they are a bit overly utilitarian and will sometimes locate something because it's easier. I had to struggle to get the gasline where I wanted it (so it would be hidden from the street), and then they put the little "Active Vent" sign on our house a bit crookedly. Minor things and I'm sure if you explain what you want you'll get it.

After we got a MassSave assessment, we needed someone to help us both with the converting to gas process and getting a new furnace (we have forced hot air).
The challenge we found was most HVAC people won't do pipe work (plumber needed) and most plumbers won't touch forced hot air. Maybe just our experience but that was what we faced. I didn't want to have to work with 2 separate entities (on top of the utilities).
So UM handles both no problem. They showed up on time, were efficient, provided solid quotes, and were very responsive over email (a HUGE plus in my mind). Working with National Grid was a huge pain, and actually getting our rebate from MassSave was a nightmare, BUT Rich helped guide us perfectly.
Cost listed above was total cost, including getting the gas hooked up to our house and buying a fairly top end furnace.
We've been thrilled. The new furnace has twice the heating power of our old oil furnace and we are saving so much money (75% efficient oil to 96% efficient gas will do that).
About to reach out to them to handle the switch for hot water now as well.

We have a 3-level old house in Somerville with hot water heating, so installation of the AC system involved doing everything from scratch.  We decided to go with a traditional ducted system using 3rd floor one-walls to access most rooms.  Sal and his colleague John did a great job.  They were meticulous in tidying up after themselves as they went along.  The job took a week, and we love the end result.  We opted for a high efficiency, low noise, variable speed, 4 ton system and it works great.

They're on time. They have a reasonable price. They got the work done on time. They didn't have delays. They're professional and reliable.

Fantastic. Sal, Rich and the team were amazing to deal with and made sure everything was working well. They were responsive to any issues and did a great job.

The quality of the work was outstanding and they finished exactly within the quoted timeframe.  They also made the rebate process offered by the state painless.  They have been great about follow up as well.

Excellent service started with a house call, which was performed on time, and on a weekend for convenience. Sal, an owner at Unified Mechanical, spent about 45 minutes with us, talking through our options and measuring the house. When he said the estimate would be done in a few days, I almost laughed because I had to work hard to get estimates from other contractors, if they came at all. Sure enough, in a day or two, it showed up in my inbox. The price was fair and we set a date for the work to begin and they arrived right on time.
The guys at Unified were extremely courteous, doing their best not to intrude when they arrived in the morning. They used drop cloths whenever they began work, and a vacuum followed them throughout the house. I expected a huge mess when they left everyday but I was pleasantly surprised at how clean they left the house. Oh, and they put up with our little yappy dog as well. Despite the ankle biting early in the process, by the end of their work, the dog was climbing up their legs. I am only partially joking, as it?s nice to be able to leave the house all day with an animal at home and not have to worry about it escaping or freaking out.
We are excited that the work is now complete and our heat is working beyond expectations. I?d encourage anyone to use Unified Mechanical to take care of their heating and cooling systems or any other plumbing needs. I know that when I have any other work around the house, I?ll call them. Oh, and I should mention that they use a calling service, which is awesome, because someone nice answers any time of day. And they actually call back! 

Unified Mechanical are wonderful -- from the first time that we met with Rich to get a quote to the completion of work they were top notch.  They answered all our questions, were very professional and courteous.  They cleaned up the worksite completely and did an excellent job.  Very friendly and very customer friendly.  Would highly recommend these guys.

My old furnace and AC were more than 20+ years old and had to be replaced this summer. 
I found this company from Angies list. Since I saw this company has 100% customer satisfaction rate, I wanted to be one of them.
I collected more than 4 quotes and did some on-line searching / self-training for good practice of replacing the system.
After talking to the companies and saw how they did their estimates when they came to my apt, I decided to choose this company even though their quote is about $ 1700 higher than the lowest quote I got.
They are professional, very knowledgeable about the industry / systems and did measurement of my unit ( to decide exactly what kind of system I should have for my home). They explained why and gave me his suggestions. All my questions and concerns were answered on time and to the point.  Since I did some home work, I believe the answers from the owner ( Rich) were honest and correct. Their quote is competitive to the similar companies, not serious over-priced I believe. There is no sale's push and no hidden charge.   Then the service was delivered in good quality, on time as promised.
The new system ( Bryan ) has been using works fine so far. Happy with the AC this summer. I will test how good heating function is soon. A good company to work with. Recommend. 

Sal was kind and responsive. He was on time and even made a joke about trying to find our home which is kind of hidden away up here in the hills. He fixed everything and got the furnace working again, which was a relief. I didn't want to go into fall/winter with the furnace not working. Coming from a family of HVAC folks back in RI, I appreciated the fact that Sal is the owner/operator of his company. He came himself and didn't send someone else to do this job even though it turned out to be a pretty minor issue. Sal was honest and fair, something that goes a long way in my book. I will definitely keep Sal's number in my book and I recommend him highly! Best Furnace Service Ever! Thanks Sal.

I thought this was going to be a big and expensive repair job and I would have been content to pay a lot more--instead Sal was in and out, was completely straightforward and honest about it just being simple maintenance, and charged something I considered insanely low.
I would give them A+++ on EVERYTHING and would nominate for the Page of Happiness!

It took a long time to finalize the scope of this work and find the right company for the big job. We looked at various options, from keeping our steam, to going to forced air. The gamut of options for hot water as well. For a forced hot water heating system, we wanted to keep the old radiators throughout our 125 year old house. Over the course of this project we saw the full range of responsiveness, estimates, capability and trust. Overall, I am extremely happy we chose the scope we did and Unified Mechanical was absolutely the right company.
Responsiveness: Because the project was complex, we had to work through options. We initially intended to stick with steam until an old condensate pipe failed, sealing the deal for forced hot water. After talking with more than 10 contractors, Sal was the most responsive. And he had no problems coming back for another estimate when we decided to move from steam to forced hot water. When our steam system failed while waiting for the installation, Sal even provided temporary heaters to hold us over until the December project date.
Expertise: This was a complex project, and I got to see all kinds of knowledge. Many plumbers encouraged me to simplify or go even bigger rather than this tough conversion. Sal was one of the few willing to take it on. He also seemed to have the best grasp on current technology, such as options for converting old steam radiators and making it easy to run new tubing lines. His recommendation for local source of rehabbed cast iron radiators worked out well too.
Communication: There was a fair amount of preparation for this project. Sal helped me determine which radiators needed to be changed out. The ordering process for refurbished radiators required input from Sal. Despite his busy schedule we were able to work through plans over the phone and with email. Even after he got the job, he was always prompt to reply.
On The Job: The project took four long days. Sal, Rich and Victor were outstanding. I couldn't be happier with their effort, quality, workmanship, communication, diligence and ownership that they took in the job. Our old house had several surprises. While working very hard, they would each take time to explain challenges they were facing or decisions they were making. They'd give us options to think through over night about where to run new tubing. They'd make time to talk with our children.
1st Winter Assessment: Wow! We are very happy with our decisions. Savings (oil to gas + steam to forced hot water + electric to gas water heater) are 60% versus two winters ago and 40% versus last winter. System ran great all winter. The one time I needed assistance, I called their service number and Sal responded directly.

We dealt with Rich and we were very impressed with him.  He had done a similar job for a friend of mine and we can easily see why she highly recommended him.  When we called him, he came out within a week. He thoroughly inspected the basement, told us exactly what needed to be done.  He works in inconjunction with another company (S & S Abatement) that handles the asbestos removal.  He contacted them and they came over within a week.  Both companies coordinated their schedules for minimum disruption and everything went smoothly.  Everyone involved was very professional and punctional!!  The time frame that the work was performed was during the brutal heat wave but that didn't stop them at all.  Rich even picked up the slack where National Grid failed to do so.  We had received numerous mailings from national grid to convert to gas and we responded.  However, National Grid never bothered to reply to us.  Rich ordered the equipment and managed to ensure that we would get a rebate.  Hats off to Rich!

Sal was extremely responsive and professional. Our air conditioning broke during the hot weather. While many providers said they couldn't come for at least a month, Sal called back quickly and was able to come the next day. His labor costs were lower than others I got quotes from. He arrived earlier than scheduled, hoping I'd be home, and I greatly appreciated him being early. This was much preferred to having to wait until the end of the 3-hour slot he'd given me. He was able to fix the problem quickly (luckily it was a simple and inexpensive fix), and he explained to me clearly (and in layman's terms) what had happened. He was patient and answered all of my questions thoughtfully. He also referred me to a air-duct cleaning company to help allay other problems in the future. He charged me for one hour of labor only, and was extremely friendly and professional. He is definitely our go-to service company for any A/C problems we might have in the future.

We have an excellent experience with Unified Mechanical Inc. They were great. They did an excellent job explaining the complicated heating system. They're very professional and very timely. They were easy to communicate. He was absolutely knowing what he was talking about and being able to explain it in layman's terms.

Sal and Rich did a fantastic job. We tried to replace our heating system a couple of times the last 15 years. it was a discontinued system from Belgium. We are on the 5th floor and each time there was something the company we tried to hire to replace it could not figure out. One provider even showed up with a cherry picker and police detail that did not reach our floor! So each time we cobbled together a fix until the next time it broke.
Finally, this time we called Unified Mechanical. They had a state-of-the art boiler and tank solution for us. They were courteous and did a great job. Heating system is quiet and efficient. Glad to finally have a reliable heating system we don't have to worry will break every few years and leave us with no heat or hot water for weeks. And I know if something does go wrong, Unified can come out and fix it ASAP with minimal downtime.

Rich and Sal did a great job. Rich installed the tub and roughed the plumbing. They were swamped so there was a bit of a delay getting back to finish, but only a few days. Sal came back and put in the tub set, installed the toiled (not easy, one piece unit that was a bit complex). And the new vanity. Everything came out great. They ordered the Symonns fittings since they did not like the quality of what I picked out originally. What they showed up with was not to my liking so Rich ordered me a style I preferred in sating nickle with a more traditional look. They came back with the fittings and they look great.

Good.

Arrived on time.
Very friendly but stayed on what he had to do.
Checked out both outside units and inside ducts.
Cleaned return ducts.
Check out door pipes.
Filled in the wood  around a flow pipe to the outdoors.

They removed the old furnace and the old water heater. They had a whole crew in here working to get everything up and running. They left everything spotless and they were great. 

These guys were fabulous. They know their stuff, made great recommendations, and delivered on what they said they would do at the price that was quoted. The work was excellent quality. I would HIGHLY recommend them, and I'm picky.
I priced out about 6 different plumbers for the job and these guys were in the middle on pricing so, while they weren't the cheapest, the value for money was excellent.