Get matched with top fireplace pros in Longmeadow, MA

"I signed a contract with North American Chimney on February 1st. I was provided an estimate on the spot and was happy to get a project started. The first appointment was canceled due to a blizzard. On the rescheduled date, I notified the receptionist there was snow and ice on the roof, and was told, “we work in these conditions all the time”. The installer arrived, and said it was too icy. I was fine, and rescheduled. On the third attempt, I again called and said, it seemed “icy to me”. The receptionist said they would make the decision when they arrived. Upon arrival, the installer said it was dangerous and he would prefer to reschedule. I agreed. He called the owner in front of me, and said, “the owner does not want us on the roof”. This was an outright lie. It was the installer’s decision. When he hung up the phone, I inquired why he did that. “It’s just easier that way to say it was you”. On the fourth attempt, the chase cover, and two caps were installed. The roof was clear, but it was bitterly cold. I asked if that would prevent any caulk from curing; “we work in all type of weather”. I thought it was finally done. Two days later, the garage was flooded with a white, milky water. I collected nearly four gallons of water in buckets. When I called, I was told the installer said I had another issue on the roof and that was the problem. I said, it is definitely your issue. After some back and forth, I was able to get an appointment. When the installer arrived, he was rude and accusatory. That was, until he saw the collection of white water, and when I pointed to the two flues in the garage, and sunlight was visibly shining in. The appointment was clearly tense, and I was glad when they were done. Following the replacement of the roof, there was a downpour with wind, and leak appeared on the ceiling upstairs. At first, the obvious culprit was the roofer. That was, until I got up and inspected the quality of the chase cover/cap installation. (see attached pictures). After several hours, we proved the roof was not the issue, and I called North American Chimney. The receptionist said she would pull the paperwork and get back to me. I told her, the original installer made me uncomfortable and I wanted someone else from the company to correct the problem. She agreed. The next day, I was told by receptionist, the owner said the original installer would have to repair the situation. As was communicated to me “I had no alternative then to give him the option to fix it”. Two days, later, with no further communication, not even to schedule the original installer, I called and indicated I would take care of this myself. It is very unfortunate that with this company, the word of the customer has no value. I’ve had to defend myself that issues the installer left truly existed, and also, I’m told that I have no alternative but to have an installer come to my house and generate a tense situation. At no time did the owner reach out and try to resolve the situation. See the pictures. This is what $3000 of materials and installation looks like, and now I’m left to deal with it. And by the way, the website’s primary screen says, “Honesty, integrity, and Reliable Service with a 100% Money Back Guarantee”. I wonder if that will happen."

"Nick the technician was very friendly and knew how to fix it right away - he messaged before he arrived - arrived at the exact time - looked at the issue and quickly resolved it - would def recommend him to everyone in my network needing such services"

"I recently had a new chimney lining system installed in my home by Chimney bros, and I couldn’t be happier with their service. From start to finish, the team was professional, knowledgeable, and efficient. They explained every step of the process and made sure I understood the work being done. The installation itself was seamless, and the quality of their craftsmanship is top-notch. They left the work area spotless and treated my home with care, which I greatly appreciated. I can already feel the difference in how my chimney functions it's safer and more efficient now. If you’re looking for a trustworthy chimney company, I highly recommend Chimney Bros. Their expertise and customer service are unmatched. Thank you for making this process so smooth and stress free. (:"

"Unprofessional staff, the workmanship was sloppy and undefined. They took the payment and have not returned, calls or email. Cancelled three times ti come back and fix it. Do Not Hire This Company!!!!"

"I had a great experience with Chimney experts. They sent Nick to do the inspection. He did a good job of explaining the issues and what repairs were necessary. When he returned to do the work, he was pleasant, courteous and efficient. I recommend, would use again."

"The job we contracted AN Masonry for was the removal of an existing deck to be replaced with a paver patio. Alex showed up on time for our initial meeting, scoped the job and provided a price on the spot. He followed up that evening with a written quote sent via email and I accepted the proposal. Alex indicated it would be 3 weeks before he could start - but he was able to start in 2. When I asked about a deposit, he said he would require one AFTER the materials were received. He called 1 week in advance before materials arrived, and was at my home when they arrived to make sure they were in the right spot. He said the job would take a week - it took a week. Every time there was a question during the work, he would stop and ask. No only am I really pleased with the quality of his work, the customer service received was exceptional. I would strongly recommend AN Masonry for any type of work they perform."

"This is my first time using Angie and I couldn’t be more pleased. Marcus reached out to me shortly after I submitted an inquiry and we met the next day. He did a thorough review of what repairs were needed and showed me photos of what had to be done. His estimate was very fair and within a week we scheduled an appointment. Marcus showed up on time and did an outstanding job with the repairs. He was very neat and what impressed me the most was his professionalism. I’ve already recommended his company to my neighbor and a family member. Very pleased"