Get matched with top fireplace pros in West Springfield, MA

"Very well very knowledgeable"

"Alex was hired to put front steps in front of my home. A small job as 2 other contractors never even showed up for a estimate. His work is excellent. He is on time, very respectful of the persons property and between his helper and him I do not know who worked harder. It is hard heavy work and was done beyond approach. I will be using his company again next year for a backyard project. My best to Alex, and his helper. Well Done! Steve"

"The 2 gentlemen that come to my home fixed our problems right away. And their rates were very reasonable as well. They did exactly what needed to be done to fix our issue. Thank you for recommending them to us. "

"Very responsive! Great job on chimney pointing and removing old paint and repainted."

"I signed a contract with North American Chimney on February 1st. I was provided an estimate on the spot and was happy to get a project started. The first appointment was canceled due to a blizzard. On the rescheduled date, I notified the receptionist there was snow and ice on the roof, and was told, “we work in these conditions all the time”. The installer arrived, and said it was too icy. I was fine, and rescheduled. On the third attempt, I again called and said, it seemed “icy to me”. The receptionist said they would make the decision when they arrived. Upon arrival, the installer said it was dangerous and he would prefer to reschedule. I agreed. He called the owner in front of me, and said, “the owner does not want us on the roof”. This was an outright lie. It was the installer’s decision. When he hung up the phone, I inquired why he did that. “It’s just easier that way to say it was you”. On the fourth attempt, the chase cover, and two caps were installed. The roof was clear, but it was bitterly cold. I asked if that would prevent any caulk from curing; “we work in all type of weather”. I thought it was finally done. Two days later, the garage was flooded with a white, milky water. I collected nearly four gallons of water in buckets. When I called, I was told the installer said I had another issue on the roof and that was the problem. I said, it is definitely your issue. After some back and forth, I was able to get an appointment. When the installer arrived, he was rude and accusatory. That was, until he saw the collection of white water, and when I pointed to the two flues in the garage, and sunlight was visibly shining in. The appointment was clearly tense, and I was glad when they were done. Following the replacement of the roof, there was a downpour with wind, and leak appeared on the ceiling upstairs. At first, the obvious culprit was the roofer. That was, until I got up and inspected the quality of the chase cover/cap installation. (see attached pictures). After several hours, we proved the roof was not the issue, and I called North American Chimney. The receptionist said she would pull the paperwork and get back to me. I told her, the original installer made me uncomfortable and I wanted someone else from the company to correct the problem. She agreed. The next day, I was told by receptionist, the owner said the original installer would have to repair the situation. As was communicated to me “I had no alternative then to give him the option to fix it”. Two days, later, with no further communication, not even to schedule the original installer, I called and indicated I would take care of this myself. It is very unfortunate that with this company, the word of the customer has no value. I’ve had to defend myself that issues the installer left truly existed, and also, I’m told that I have no alternative but to have an installer come to my house and generate a tense situation. At no time did the owner reach out and try to resolve the situation. See the pictures. This is what $3000 of materials and installation looks like, and now I’m left to deal with it. And by the way, the website’s primary screen says, “Honesty, integrity, and Reliable Service with a 100% Money Back Guarantee”. I wonder if that will happen."

"Adam and his crew are very hard workers and he had great ideas to improve on the project. I would suggest paying attention to the work as it is being done."

"Fair on price and did great job would recommend"

" The BBB rating for Shamrock is "F" which is their lowest rating; businesses with "F" ratings have unanswered or unresolved complaints that reflects a failure by the business (Shamrock) to deal with the causes of customer problems. I contacted the MA District Attorney's office who put me in touch with consumer advocate Deb Henderson to resolve my issue with Shamrock. She said that she spoke to the owner Carmelo Franco about my issue and said that Franco is uncooperative, therefore we are unable to proceed. I sued Carmelo Franco in Attleboro District Court for negligent work that had to be fixed by another company ($650.00), however the subpoena could not be delivered to the address the DA's office gave me, so the court dropped the lawsuit. You need the correct address of the defendant in order for the court to compel him to come to court, so Carmelo Franco is just a ghost that you will never be reimbursed by. Franco's Shamrock Chimney is a scam. Bruce Smith, Attleboro MA "

"This is my second review of Lecla I cant write another one on google so ill go to wherever I need to tell the world this is literally THE BEST COMPANY for any home improvements that you need! They originally put a new roof on my house and had to take the old one off and replace some panels. All of this they got done in ONE DAY! I've never seen employees work so hard it brought tears to my eyes lol. I then had Lecla paint the exterior of my home. Eric the manager and Freddy the head of the crew are amazing! super responsive and their work is meticulous and timely! They sanded my house to the bone fixed all the rotted shingles primed and painted all in FOUR DAYS! They are THE MOST efficient company. Don't look anywhere else this is the place!"

"Wes and his team saved us from a terrible situation! We recently had our bathroom completely redone by a contractor who we didn't really know, and the work wasn't done well. We called in Wes, having worked with him several years ago to tile our kitchen, and he came by to take a look. Thank goodness he did! After his initial assessment, he knew right away that our "new" shower was likely leaking, and that there were multiple issues with both the tile and the structure of the shower itself. Wes coached us through buying the materials that we would need, and drew up a contract to get going on the project as soon as possible. After demolition, the problems really became apparent! All kinds of leaks, CUT FLOOR JOISTS, and other incredibly sketchy shortcuts from the original contractor. Wes walked us through the best strategy to fix everything and his team worked diligently to correct all of the issues and tile the shower beautifully. We will be working with Wes again for many more projects, particularly fixing the floor in this bathroom, which was also a hack job. He has been professional and courteous in all of our dealings with him, he shows up on time when he says he will, answers all of our questions truthfully and in depth, and he cleaned up after himself at the end of every day and at the end of the job, which is always a huge bonus! Thanks to Wes and his team for their hard work to get us the shower of our dreams, and save us from a mess further down the line."