Get matched with top well and pump technicians in Elizabethtown, KY

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"BUYER BEWARE!!!!! This company is all about getting their $99.00 for the estimate, selling you an annual service fee and then quoting exuberant prices. Not really sure if they really care about doing the actual plumbing work. Recently gave me an estimate for a job of $500. Learned later after from another plumber that what they wanted to do was actually not correct AND should have cost no more than $250. Had I used Fayette Heating / H20 Mastero, I would have paid $600 for a job done incorrectly. At least the 99.00 I paid kept me from damaging my house further. There are a lot of reputable plumbers in Lexington. Suggest you look elsewhere"

"Absolutely wonderful experience! Chandler is very knowledgeable and honest. He does beautiful work and the people working with him are also very nice. I couldn't be more pleased. I highly recommend Plumbed Perfect!"

"Anthony was awesome! I can't stress that enough. Super nice guy, very dependable and honest. His prices are GREAT and we sure couldn't be any happier. I recommend him all the time with confidence. The quotes we received from the "other guys" were 3 times higher! That's because they have high overhead and advertising. He pays his workers well and they are courteous and thankful. I agree with the comment above where the customer said he even came out on the holiday -- he also did that for us. Thanks for reading my review. I promise every word is true. He gets all A+++ from us!"

"I hired McKinley in 2020 to replace my furnace/ac unit and everything went great. So I didn't hesitate to hire Aaron to lift up existing HVAC duct work to elevate my ceiling in April 2023. He quoted a fair price and collected and cashed a $900 deposit on 4/24/23. However, he never showed up to do the work. After a week of no shows, I told him I no longer wanted him to do the project and to return my deposit. I had to hire another contractor to do the work. After 3 months of excuses and false promises to return my deposit, he has quit communicating. I have filed a criminal complaint for theft of services."