Jaco Waterproofing

JACO saved my backyard project from being delayed any further. I needed an egress window well replaced due to poor workmanship from my builder 30 years ago-it worked but the cinderblock they used was laid in a crooked and uneven manner. We contracted with Acculevel to do the window well, but on the agreed date of installation which was 2 months later, they no showed. After playing phone tag with them, they ghosted me for 48 hrs and then said they were unable to do the project unless I had the window replaced by them with a 2500 increase in cost. Needless to say, We decided to get a new installer. I called JACO that evening and they were wonderful. Roger came out the next day and replaced the window well 2 weeks later. It looks beautiful and I am no longer embarrassed to have someone see it.

I’m incredibly impressed with Jaco Waterproofing. I had a number of structural maintenance issues I needed addressed after a home buying inspection revealed some problem areas. They didn’t miss a single thing in the engineer’s report. The guys were incredibly efficient. Everything was finished in a day and half. There was no delay or half finished job and minimal impact to my yard when it came to installing the piers under the front porch steps. Just had to re-lay some flower bed bricks and shift some displaced flowerbed dirt. They were as neat and careful as possible, and offered effective solutions that were financially reasonable. I would call them again in a heartbeat for structural and waterproofing needs. They earned my trust and future business. Thank you for your excellent work Jaco!

Extremely professional and know what they are talking about. Will suggest only work that truly needs to be done. Extremely pleased with Jaco and it didn't break the bank, either!! Recommended by my niece who is a leading realtor in the Cincinnati area.

I used Jaco for a water proofing project , they were prompt and professional. I received a quote right away and was explained the materials that would be used. I would definitely recommend them for water proofing and I know they also do concrete lifting as well.

I can't recommend them enough!!! Excellent Service & Trustworthy! I recently bought a new house which had a few cracks in the foundation. Jaco was able to do an initial inspection and gave us a reasonable quote. However, during the initial quote we weren't able to look behind the drywall as we didn't own the house yet. When we tore back the drywall we found that the problem was MUCH worse than the initial house inspection had revealed and I was worried. Josh with Jaco was able to talk me through all the possible options and even guided me on which options were the most economical and which ones were the smartest for the long term solution. He even had suggestions on how to best maintain and prevent any issues in the future. They kept in constant communication as issues evolved and made a point to keep me informed. Its so rare to find someone who evokes so much trust. I had called in a Structural Engineer to get a second opinion (to be safe) and he had nothing but positive things to say about Jaco as well. Overall the pricing was VERY reasonable and I never felt pressured into a sale (I even compared pricing to a few other companies and their prices were extremely fair). I will 100% be recommending them to others.

A section of the driveway cracked along part of the expansion joint and one side dropped below the rest of the driveway. I had determined that there is a large void under the driveway that goes across the entire driveway and about 8 inches from the expansion joint. The crew cut along the expansion joint. This left that section of the driveway "floating" above the ground. The crew then drilled three holes in the driveway and "shot" what they described as clay into those holes. It looks more like filtered dirt. They did not fill in the void. This did level the two sections of the driveway but in less than a week, that section sank about 1/4 of an inch below the other section. I contacted the company and a sales rep showed up at my house. I showed up the problem and explained that if the void is not filled in, the driveway is going to crack and cause a much larger problem. The sales rep offered to have the crew come back and "fix" the problem. I said that I doubted if their second attempt would be more successful than the initial attempt. I suggested that the only solution would be to fill in the void or the problem would persist. He said that this was not possible. I then asked for a refund. He made a snide comment then sped to his truck, speeding off. I called the office and talked to the owner. I asked him for a refund. He said "the check is in the mail" and hung up. I have not received the check. The driveway continues to sink.

We initially contacted Jaco to fix a leveling issue with our driveway that was causing water to pool up. Josh Goodman came out and was very straight forward. He doubted that leveling the driveway would fix the issue. He suggested instead to install a Box Drain and run it into our current French Drain system. After a little more research we decided on a 3' long channel drain. It took a while from the initial contact in the Spring to getting an estimate in July but then the job was performed a month later in August. After the installation the Channel Drain worked perfectly. Also, the drain itself was installed very well. Our issue was with the installation of the plastic pipe which carried the water to our French Drain. The trench was dug unevenly then poorly filled. The result was a sharp dip all along the drain pipe; like a reverse "speed bump". Also where the pipe connected to the French Drain was not buried deep enough causing the pipe to be exposed. When I called Josh he came out to look at it then I heard nothing. A week later I called Josh and he said it looked fine to him. After a 5 minute discussion he agreed to send a crew out to fix it. 3 weeks later..no crew so my wife and I spent 4 hrs. relaying the drain pipe and filling it in properly. So, I give Jaco an A for the concept and the installation of the Channel Drain and an F for the installation of the drain pipe and overall Customer Service.

They did an excellent job lifting the back sidewalk and stabilizing a side step and the front porch. The front patio would not lift correctly, it got caught on the porch and the side of the house and cracked. Jaco did not charge the $900 to lift the porch and patio. They worked with me the whole time and I agree to their assessment and charges. I was very satisfied with Jaco.

Look elsewhere! Don’t trust Jaco! Before purchasing our home, Jaco was hired to waterproof it. The warranty was transferable and we closed on the house. Within the first year of living in the house, we had water coming in at the front of the house. We contacted Jaco to inspect it and we were told our warranty didn’t cover that part of the home, but that every other area was covered. After multiple talks, they assessed it and gave us a quote. The foreman, Adam, assured us that we would have no future issues and that everything from this point on would be under warranty. Low and beyond, within months, we had water again. We contacted Jaco multiple times and finally got ahold of Adam. He told us someone would be out to take a look. Weeks went by and still no one. We called again and finally someone came out. This time they told us that we’d need to pay more money to have the exact same spot waterproofed. The spot we just had paid $4,500 to fix. They, the experts, chose the wrong method to waterproof that spot and wanted us to pay again for their mistake. This is after the previous owner paid over $10,000 to have the basement waterproofed. This company can’t be trusted. They don’t stand by their work. They told us they fixed the problem as far as they could see at the time. When we hire you to waterproof an area, we shouldn’t have water in that same spots within months. It’s up to you to determine the best method to fix it. Not guess and hope it works.

I was searching waterproofing co. I called Jay owner of this company for over 40mins he freely advised me the best way to go regarding my basement air quality and much more. Jay educated me on things I was not getting from the Company I'm under contract with since 99' up here in Lower Michigan. He was so helpful all the people in his area are very blessed to have a honest and very educated waterproofing Co. In your area. Highly recommend even if your not sure of things. Id call him so you dont get over charged or loose sleep cause your just not sure.

My overall experience with Jaco was outstanding. Everyone from the salesperson that gave me the estimate and coordinated everything, to the amazing crew that performed the work were terrific. I had extensive work done at my house. 45 piers were put into place and slabjacking was performed on 3 areas. All employees were nice and treated me as a person, not a number. I am so grateful to have found a company that cared about me as a person. Not only did they do 3 weeks worth of work initially, but they followed through and finished the work as promised 2 months later with seed and straw. I would recommend this company to everyone for their courtesy and professionalism.

Outstanding work. A moderate but tricky leak in the basement foundation had defeated multiple vendors for nearly three years. Jaco's approach was smart, evidence-based, and methodical. They opted for sequential steps to get to the root cause rather than a large typical shot-in-the-dark excavation. The team led by John Sakelos was expert, creative, tenacious, cost-effective and courteous.

Work was completed as agreed upon and for the lowest cost out of multiple quotes I received. Water issues I was having prior to the work being completed have so far been resolved.

The crew was very professional. It was easy to get an estimate, and then they did a good job and cleaned up.

I am pleased overall. It was a little bit challenging getting things scheduled, but once I was scheduled, everything went smoothly. I had some fairly serious settlement issues from the previous owner(s). Jaco mudjacked my driveway on a Friday (took around 2-3 hours), and came back on Monday to try to level it out after things settled. They weren't able to get everything completely level (they'd try to level one place, and another place would pop up), so they ended up only charging me for labor & materials, which was a pleasant surprise.

The work went great. We are very pleased with the results.

excellent work. very professional and timely. fixed the problem. would highly recommend.

JACO was responsive, professional and the most reasonable in their estimate for cleaning and sealing my driveway. The agent advised me that due to the age of my driveway, new in the fall of 2016, and since it was treated with Cure and Seal when it was poured that I should not have the sealing done this year. Based on my positive experience with JACO I plan to use them to seal the driveway in 2018.

They were good. We had no more water leaking into the basement.

Work was done per spec, on time. The crew was extremely professional and made sure we were happy with the work done before they left.

Have not contracted yet for the work as we're waiting on some other budgetary items to be worked on. We will have the work done, just a matter of time and $$. Very happy with the quote Jay gave us and really appreciate his time.

Very well.... they were able to complete the work before the rain started...again... The bushes and plants that were removed in order to install the pillars were replaced as asked.

The person who came to our house and did the inspection told us he would email his estimate within a few days. It's been 3 weeks and we are still waiting for the estimate. We called them 4 days ago and left a message on their VM asking about the estimate, but no one has called us back.

First guy showed up, spent 10min looking at wall before quoting $350. for the job with a guarantee that if those areas were still leaking he would return and finish the line still partially covered by drywall. Had hard rains only to discover that the line was still leaking from the section behind the drywall. I removed that section, called Jaco again and they sent guy back to finish it. I then received a second bill for another $350. I called to ask why and explain what I was told during the quote, questioning why I was double billed. I spoke with Bill Sackenheim who stated that he was the GM, and he was extremely rude and actually threatened me by stating "I will get my money one way or the other!". That statement alone made me uneasy! I have read other reviews on Angie's list since this happened and saw similar concerns reported, so BEWARE if you are considering using Jaco for waterproofing!!

They requested a photo from us which we sent on September 13. We sent another email to them on September 28 since we had not heard from them to find out what was going on. We still have not heard from them.