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"Chris had great communication and got the job done on the day we wanted. Highly recommend!"

"They were very prompt in doing an inspection and getting a quote. They were able to schedule and complete the project less than two weeks after we received the quote. Very professional and they did a great job of cleaning up afterwards."

"Informative, kind, personable, professional. I was told exactly what I needed and they worked with me on how to get it done! I will recommend this company to all of our family and friends."

"Their technicians are really nice the job done pretty fast they are very thorough I don't have any problems every visit."

"The company did an excellent job: they showed up on time (for both the initial estimate and to perform the work), were professional and courteous and cleaned up upon completing the project. I am already a repeat customer and would certainly use this company again in the future."

"Exceptional. The team was efficient, careful, and very helpful and communicated well all during the process from initial sale to through installation. Quickly responded to all our questions and made sure we understood everything that was going to happen along the way. Installed a new TRANE system upstairs and downstairs. NICE!"

"First I would like to say that everyone I dealt with at ICSR was great! From Erika who made the appointments to Jeremiah who did the inspection, to Terry and his crew. They were all friendly, respectful, and knowledgeable. Jeremiah explained in detail what needed done in my crawlspace. There was a lot of damage due to termites in the past. I knew this was what needed done as I had another Company look at it as well. They backed out because they thought the crawlspace was to narrow to get the work done. I agreed to Jeremiah's plan and about two weeks later Larry and his crew came out to do the work. I will say it again, Larry and his crew were great. They worked so hard and in horrible heat and humidity. They were always friendly and smiled when I saw them. Larry always let me know what they got done that day, and what the plan was for the next. They cleaned up the work area, and took away any and all debris. I have full faith in ICSR and Larry and his crew that the repairs were done right. I am so glad the plan with the other company fell through, as I think I ended up with the best!"

"I contacted Joe with Mr Window at the beginning of June 2022 to inquire about a specific brand “Okna” windows after contacting (Okna) and was told he was the guy for Indianapolis. I sent an email with dimensions and he sent me a quote, within a couple days. Once we got details ironed out, he sent Dave, to double check my measurements and to pick up a check to get the job started. This was a pain free and pleasant experience and I was very happy with the overall process. I was told 10-12 weeks for install. Well, it only took 8 weeks. I am very pleased with my chose of windows and the craftsmanship of the Okna 800 DX windows. This part, initial contact and the windows themselves, I give 5 stars! The install was yesterday 8-3-2022 and went pretty good. But there were some things I think could have been done better. 1) it was hot, the guys got dirt and sweat all over the windows and frames. 2) sticker residue was left all over the glass 3) during the process of removing my old windows, my trim and sills were gouge in spots (it is only drywall on the sides) I had to patch these areas. My trim had the caulked areas broke loose and was left this way. 4) this part I was told by Dave that he would come back and repair but no way was I gonna wait for the to happen. But the installer, broke my toilet paper roll holder from the wall and a small shelve on the opposite wall. Instead of telling me, he left it for me to find. If I was told, I don’t think it’d been a big deal but the way it was push back to try to hide it, till the holder was used and just hit the floor, didn’t sit right with me. 5) I think my 3 yr old nephew could have done a better job caulking the outside. Even the inside was smeared and being silicone caulk, makes it a pain, to paint. Which after caulking my trim pieces, I had to do. I actually question the outside holding up, I’m not an expert but may be why the “labor warranty” is only a year, unless, you leave a review. So here is my review to get that second year. This part, I won’t hold against Mr Window as I don’t know if they was ordered wrong or if Okna, assembled them wrong. But, I was supposed to have brushed satin hardware and received white. I was told they was on order and they’d come back to swap out, when the hardware arrives. But even this, I think I should have been made aware of before I pointed it out… Maybe I expect to much but for what we pay for replacement window (close to $1100 a piece) I guess I expected to be left with a clean window, frame and my house in the same condition as before they arrived. I spent 4-5 hrs between yesterday and today fixing the dirty windows, broken toilet paper holder, shelf and recaulking trim. Maybe more but I repainted the trim as I was going and hard to separate out. Now don’t get me wrong, Dave was great and I truly believe if he had been here for the whole install, a lot of this wouldn’t have happened. But he was sent out to do measuring for future jobs, returning to trim the inside. I’m not sure he went around and checked the outside but I’m hoping he does, when he returns to change out hardware. Just to reassure me that the trim and caulk job is up to snuff…"