Founded 1987 • With Angi since March 1999
Service Provider ResponseThank you! We are so happy you are pleased with your new windows and the service you received. We appreciate your business and the great review!
Service Provider ResponseMr. [Member Name Removed] has completely misrepresented the circumstances of his order. Mr Window absolutely does not guarantee timelines, especially in this post covid environment. Manufacturing and delivery times remain a complete unknown and patience is the advice given before any contract is signed. Unfortunately, it is Mr. [Member Name Removed] who does not answer his phone and his “voice mailbox is full.” As a result, an office staff member used their personal cell phone to text Mr. [Member Name Removed] in order to communicate and schedule his project. Mr. [Member Name Removed]’s window was scheduled to be installed at the end of the day, presumably so he would not have to miss work. Occasionally other projects take longer than the estimated time. Weather, driving conditions, unforeseen problems once windows are removed that need addressing are all factors in completing a project while maintaining quality. Scheduling cancellations and changes are never desired but impossible to predict or eliminate. Each time the installer was unable to fulfill the scheduled time he attempted telephoning Mr. [Member Name Removed] and was unable to leave a message after the unanswered call. Subsequently, Mr. [Member Name Removed] would call the office after hours, leave a message, and receive a return text from the office staff the next morning. Despite the inconvenience of rescheduling several times Mr. [Member Name Removed] never changed his inability to answer a call or receive a message and remains angry Mr Window does not personally answer calls 24/7. Mr Window takes pride in maintaining a high satisfaction rating and take exception to being labeled shady or unprofessional. We are confident regarding the quality of Mr [Member Name Removed]’s completed project and apologize for the inconvenience caused by multiple reschedules. Our sincere hope is that viewing the beauty and energy efficient comfort of your new window will soften your perspective, and possibly your review.
Service Provider ResponseMr. Window Response: We apologize for the inconvenience you have experienced. The installation of 27 Pella windows in your home was completed on schedule and without issue. Unfortunately, the measurements for the initial door delivered by the manufacturer were incorrect. We discussed then, as a matter of good faith, delaying payment for the windows until all your projects were completed. It was necessary to return the door to the manufacturer for construction of a new door. Functioning in our current Covid world means patiently waiting for long delays in manufacturing and shipping, which we communicate to our clients. We do not provide regular updates on unknown information from the manufacturer so contact is limited to the installation scheduling call once the product is received. This time of year, weather frequently affects or interrupts our schedule. We are sorry this stressed you. Mr Window does not install in rain or temperatures below 15 degrees for safety precautions. Because Indiana’s weather can change significantly within hours our communications seem last minute at times, as happened with you. Some days that start off colder will warm enough to complete installation in the afternoon, and we remain open to that possibility. Unfortunately, not being able to complete a project as scheduled is not only inconvenient for you, but also creates a difficult situation for the company rescheduling the installation and delaying payment for the balance. We cannot control the weather and must continue to deal with delays and uncertainties in manufacturing and supply. Again, we apologize that our communication has left you feeling underserved. We strive to do better and look forward to completing your project.
Service Provider ResponseWe are so happy to hear about your satisfaction with Mr. Window. We appreciate our customers who take the time to write a review and will extend your labor warranty by a year for doing so. Our business is built on referrals and hope you were happy enough to refer us to friends and family. Thank you for your business!
Service Provider ResponseWe do not currently nor did we have a customer [Member Name Removed] in our recent records. We regret Mr. [Member Name Removed] was dissatisfied, but this was not an issue with Mr. Window Company. Please let us know if we can help you with any future window or exterior door replacements.
Service Provider ResponseWe are very glad to hear that you are so satisfied with your experience! If you have any questions or need anything in the future, do not hesitate to call. Thank you for your business. -- Lisa, Office Manager
Service Provider ResponseMs [Member Name Removed], I am sorry you feel Mr Window fell short of your expectations. Your assessment of your sales representative states that he was prompt, courteous, and responsive to all your questions but that you were less than satisfied your contract quote was hand written. I am sure Mike would have typed it out for you had you communicated your desire. You admit doing online research beyond the knowledgeable information supplied by Mike and you chose the Sunrise Essential Line of windows. You did not choose the less expensive model you present as comparable in quality to Sunrise Essential. Most window companies offer discounts for the purchase of multiples of windows in one order using the concept of bulk purchasing. The company is able to save money on manufacturing, shipping, and delivery, passing that savings on to the consumer. When a customer contracts to replace 16 windows the salesman has more opportunities to calculate savings and discount the total price. When the client decides to reduce the purchase to 4, they can hardly expect to retain discounts available for 16 or the clearly advertised 7. Never the less, Mike attempted to add you to our “satisfied customer” list by reducing his own commission to discount your cost of 4 windows. The contract you signed itemizes/invoices all costs, deposits, and a total clearly stating the balance is due upon completion. When your installers were finished with your project it was your responsibility to remit payment to Mr Window. Our office personnel occasionally need to make a reminder call regarding payment but we do not threaten, nor have we ever contacted or communicated with any collection agent or agency. Good luck on your future renovation projects. I sincerely hope you find a more favorable experience.
Service Provider ResponseThank you [Member Name Removed]! We are always pleased to hear when customers are completely satisfied. If you ever have any questions or concerns, don't hesitate to call us. --Lisa
Service Provider ResponseMr. [Member Name Removed], sincere apologies for the delay in receiving your quote. It was sent to you last week, but should not have taken a week and a day for you to receive. If there is anything I can assist you with, please do not hesitate to call. --Lisa Knieser, Office Manager (Mr Window 317-848-7282)
Service Provider ResponseThank you so much for such a positive review. We strive to make each window installation an easy and stress free experience. If another window or door need arises, please contact us as we love helping our clients! Also, if you have friends or family that are interested in replacing their old, leaky windows, we do have a wonderful referral program. Just tell them to mention your name! Again, thank you for your business. It was a pleasure serving you.
Service Provider ResponseMs. [Member Name Removed] Thank you for the positive feedback. We love helping clients complete their window and door needs. As a small, locally owned and operated business, Mr. Window thrives on our satisfied customers and their referrals. If another need arises, I hope you will contact us. Please don't hesitate to take advantage of our referral program, too. If we can be of assistance to your friends and family in the future, please have them provide your name as the referral when they contact us. If they choose to use us for the project, you will receive $25---$50 for your referral. There is no limit to your referrals!
Mr Window Inc is open:
Monday: 9:00 AM - 3:00 AM
Tuesday: 9:00 AM - 3:00 AM
Wednesday: 9:00 AM - 3:00 AM
Thursday: 9:00 AM - 3:00 AM
Friday: 9:00 AM - 3:00 AM
Mr Window Inc accepts the following forms of payment: Check, Visa, MasterCard, Financing Available
Yes, Mr Window Inc offers eco-friendly accreditations.
Repairs to windows or doors that were not installed by the company. Residential broken glass or seal failures. Auto glass.
With over 20 years of window experience, we are here to help you with all your installation and warranty needs that come your way. We are THE value dealer in the central Indiana market for quality windows. We offer triple pane windows with a true lifetime warranty at the same price, and sometimes lower, than the majority of window companies that offer ordinary dual pane windows. Our window manufacturer has won the Energy Star partner of the year award for the last 7 years! The current windows we offer to our homeowners already meet and exceed the Energy Star Most Efficient requirements to qualify for the Energy Star tax credit.
We can now offer our complete window price list to our Angie's List customers before you even schedule an appointment with us. We're the easiest company in town and we LOVE our Angie's List customers. To get our complete price list go to WindowUniverseIndy.com/prices. We offer energy efficient replacement windows and doors to homeowners and businesses all over the Indy area! We have a full line of products to meet the needs of all of our customers. From the budget minded to the performance oriented, we offer the full range of products and we let you decide what is right for your home. ALL of our products come with a complete transferable lifetime warranty that even includes glass breakage. Best of all, everything we do is backed by our 110% Best Value Guarantee which ensures there is no company on Angie's List offering a better deal. Give us a ring today, we offer exact quotes (not estimates) for FREE. Thanks for taking the time to meet with us to discuss your project!
At Window Nation, we know replacement windows. We’re third-generation window replacement experts who have been lucky to provide homeowners replacement windows, siding, and doors for over fifteen years. We opened our first showroom in Maryland in 2006, quickly growing to serve homeowners in cities across the country – and we’re not stopping there. We’re grateful for every homeowner who has trusted us to upgrade their most important asset: their home. We’ve learned a lot about home improvement over the years, but the most important thing we learned isn’t about window replacement. We learned the home improvement industry isn’t about offering the best windows, siding and doors; it’s about the relationships we build with our customers.