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"I would highly recommend this company. The owner, Mike Hoff, was very honest and very professional. He fixed our problem for $254, when another "BIG company" told us that our inside coil had a hole in it and that to fix that would be $2300, but our best bet would be to replace the entire unit. They even had a salesman at my door within a half hour and he wanted to sell me the $11,000.00 heating/AC unit, "which would be the best thing we could do for our house." My husband became suspicious when it didn't look like the service tech had even taken off the front of the A/C unit where the coil was located. And this was a company that had been servicing our heating and A/C unit for the last 4 yrs. Anyway, he suggested I call Hoff A/C, whom he had found on Angie's List website. Mike Hoff took the time to show me everything he was doing and where the problem was. I will call him from now on for any heating or A/C problems we have."

"Contacted Hope Plumbing on a Monday morning and they were able to provide the estimate and installation the same day. Ryan was friendly and professional. Our water heater was under warranty so he was able to pick up a replacement using the authorization code from the water heater company. GmWe are glad to have hot water again!"

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I invited three companies to our home to inspect current units and provide estimates on Heating and air conditioning systems. It did not take long to figure out two of the companies came with the intention to sale. However the third company Roy Rogers came and Roy took the time to do a thorough inspection of both units, He showed us a crack in the furnace which the other companies failed to mention and showed us where air was escaping. Again, the other companies never mentioned this. After the inspection my husband and I sat down with Roy who presented not just with options but with affordable options.  

We made the decision to replace both furnace and air conditioner. Roy explained in great detail about the new equipment and what would be replaced and flushed, Taking of measurements and the time line for arrival and completion of install and removal of old equipment. He was informative and patient as we had many questions.

We decided to contract with Roy and could not be happier with our decision.

The company is a glowing example of quality and good service.

They arrived as promised at 9.00 am.  Dressed in company uniform and driving company trucks with logo.  They were courteous, informative and worked meticulously. Roy, Brad and Mike showed great respect and care for our property not just inside but outside as well.

 (At one point due to the rain one of the crew had tracked a little bit mud from around the A/C unit onto our sidewalk Roy was concerned about this and insisted they put down more cardboard. My husband and I never gave it a second thought after all it had been raining and more was expected. But that just goes to show how they go that extra mile. )

 Throughout the day the crew even took a few minutes of their time to acknowledge my 12 year old yellow lab.  With that being said, they made certain to close doors behind them so he would not escape.

Once install was completed they tested units to insure they functioned properly and to expectation. They instructed my husband on how to use our new thermostat, and cleaned all areas where they had been working.  My husband and I enjoyed the extra time they took with us after installation was completed to answer any questions we might have.

I am more than happy not just as a customer but as a small business owner to refer this company to anyone who is looking to hire a heating & air company.

My compliments Roy to you for employing high caliber personnel that displayed a level of professionalism and thoroughness that was truly appreciated.

 

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"From the sales person that came to our house to the two installers that came and did the job- they were professional and clean. They made it so easy for us to do this project."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction, from the start to the completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"Chris, the owner, was very knowledgeable about the type of furnace we needed, as well as could afford. He knew how big it should be for the size of the house. We have been using it this winter and even in the coldest period, it kept the temperature perfect. Chris did the install in minimal time and with professionalism. He even put in a flap, so that if we wanted to use our wood furnace it would close off the gas furnace flu, so the electronics would not overheat. We were very comfortable with him in our home."

"Aubrey and Jordan were very professional. This was a recently purchased house with a number of plumbing issues. They very carefully went through each of the systems and made well explained recommendations. We agreed on the scope of the work; they provided a detailed estimate which we accepted and they completed the work expeditiously. I highly recommend them."

"The guy that came out, his name was Tommy. He's the one that fixed the furnace. We had another company come three times trying to fix that furnace this winter, and it was not fixed. He stood in front of the furnace for a few minutes and knew what was needed to fix it. He put it in and it has worked perfectly ever since. We had gotten something in the mail from Summers and we'd seen their trucks around. They have very nice looking trucks. He walked in, he listened, and he fixed it. You couldn't ask for any more. We use them for our furnace and for our air conditioning."

"I had the technician Brett out & he did an excellent job. My heat went out and I didn’t know what to do but Brett came and saved the day! Thanks to Brett and complete comfort my heat is fixed and ready for this cold winter ahead! He was super friendly and wore his mask properly too which made me feel comfortable and safe from the virus. I will definitely be calling Complete Comfort again"

"Waited all day for someone from Sears Blue Crew to show up--only to finally be told their tech couldn't make it.  I called  Superior Appliance/Superior Service and they were able to fit me in the same day.  Showed up within the time estimate they gave me. Managed to get the a/c working and were honest about the possibility of it breaking down again because of the motor.
Offered to come back again to remove old a/c and install new one if I decided to go that route.
Wish I had called them first instead of wasting two days with Sears' nonsense.  Definitely would call Superior again!
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