Our ac went out and the maintenance man, Andy, showed up promptly and worked hard to figure out the problem. He was friendly, even taking time to talk to my young children. He was very compassionate when giving us the news of a very expensive repair that would need to be done. he made the diagnoses on a Friday and had all the repairs done Monday. The installer that came was a different person, but he was very nice and worked hard as well. I would highly recommend this company. Also get the maintenance plan, it saved us quite a bit with this very expensive repair.