Approved ProThis pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro
Hope Plumbing, Heating, and Cooling
Plumbing, Drain Cleaning, Water Heater Service,
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
We specialize in working on older homes and those problems that require unique solutions. We offer full service residential plumbing services to customers looking for "long-term" and "efficient" solutions. We work on the following plumbing items - toilets, sinks, water heaters, tankless water heaters, sump pumps, water softeners, faucets, garbage disposals, drains, gas lines, clogged drains, water lines, main lines, and all other non-listed residential plumbing needs.
Business highlights
LGBTQ+ Friendly
18 years of experience
Services we offer
We work on toilets, sinks, water heaters, tankless water heaters, sump pumps, water softeners, faucets, garbage disposals, drains, gas lines, clogged drains, water lines, main lines, and all other non-listed residential plumbing needs.
Services we don't offer
Ask for details
Amenities
Eco Friendly Accreditations
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 21
Assorted photos uploaded by Hope Plumbing, Heating, and Cooling
Reviews
4.71,133 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 6% | ||
| 4% | ||
| 2% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 1133 reviews
Adam H.
Feb 2025
Plumbing
They didn’t do anything that I asked of them and they suckered me into some membership. Very disappointed
Response from Hope Plumbing, Heating, and Cooling
"Dear [Member Name Removed], We appreciate your feedback and want to ensure any concerns are properly addressed. However, it seems there may be some confusion regarding our company. Our records indicate that we visited your home once on September 30, 2024, at which time you chose to sign up for an annual membership. On that day, you utilized the free camera scope that comes with the membership—a service that is normally a $300 charge, but was provided to you at no cost. Your membership includes waived trip charges, a 10% discount on completed work, and several free benefits, including a plumbing inspection, water heater flush, water quality test, main sewer line cleaning, and a follow-up camera inspection. All of these benefits are still available for you to use, except the camera scope. Please reach out to us at 317-641-4673 so we can clarify any misunderstandings and ensure you receive the full value of your membership. We appreciate your time and the opportunity to assist you! Best regards, Hope Plumbing"
Lisa C.
Jan 2025
Plumbing
"So glad to have used Hope plumbing! Called in the morning and had my water heater working within the hour. Service was prompt and professional. Left the area cleaner than when the plumber arrived. Price was reasonable. Couldn’t have asked for more. I’m definitely team Hope for all of my plumbing needs going forward!"
Response from Hope Plumbing, Heating, and Cooling
"Thank you so much for the fantastic review! We're thrilled to hear that our team could get your water heater up and running within the hour. We always aim to not only provide prompt and professional service but also to leave your space spotless—and it'[Member Information Removed] wonderful to know you noticed. We're honored to have you on Team Hope and look forward to taking care of all your future plumbing needs. Thanks again for choosing Hope Plumbing!"
Paul J.
Jan 2025
Plumbing
They were prompt in giving an estimate and a good price. Provide a good quality options. Showed up as expected were professional and did a great job. I would be happy to call them for other jobs.
Ron S.
Jan 2025
Plumbing, Water Heater Service + 1 more
Went great
Dan M.
Dec 2024
Plumbing
I posted a negative review the other day in frustration....today their rep called, apologized for the confusion, and insisted on finishing the original scope at no charge. Very professional and much appreciated. If I could figure out how to take down my negative review, I would!
Dan M.
Dec 2024
Plumbing
VERY DISAPPOINTING! Terrible communication, bait and switch, reduced the scope of what they said they were going to do and then wanted $6000 to finish what they originally promised.
Response from Hope Plumbing, Heating, and Cooling
"Hi [Member Name Removed], I am very sorry to hear that you were disappointed with your service with us, but we'd love to speak to you regarding your concerns. I have escalated this to Quality Assurance and someone should be reaching out to you within the next 48 hours."
Perry M.
Nov 2024
Plumbing
One of your technicians came out to quote replacing two toilets that I provided. I told them I had a quote for $300, and they saif they would match it. The first plumber couldn’t do the job for a week, since they would match quote and come the next day I went with you. The next day came, and the plumber never showed up, sent a message to me at 10, 12, and 2pm they were delayed. I called at 5pm was told he would come the next day. He came the next day with an attitude and quoted $1,000 for the job. Told him I had a quote for $300, he said no way he could match that. He offered to email the quote, told him not to bother. The original plumber came today and installed the toilets for the quoted price.
Response from Hope Plumbing, Heating, and Cooling
"Hi [Member Name Removed], we are sorry for any confusion based around our pricing. We do price match within reason, apples to apples. Unfortunately, we could not match installing two toilets for $300. Our price of $908 is standard pricing for companies our size for two toilets to be installed which includes the parts, labor and and tools we'd use to get you installed. If you would like we can have QA reach out again to go over our protocol."
Norman T.
Oct 2024
Plumbing
Replaced on the same day.
Eugenia W.
Oct 2024
Plumbing
It went really well
Denise F.
Sep 2024
Plumbing
Great! On time, personable, delivered what they promised.
Laurie S.
Mar 2024
Plumbing
Great! Really nice and friendly guy. Work completed when stated. Hope Plumbing gave all its customers a red rose. It was Valentine’s Day.
Mae G.
Feb 2024
Plumbing
Plumbing problem was repaired.
LISA M.
Feb 2024
Plumbing
Excellent! Problem solved.
Dawn M.
Nov 2023
Plumbing
It went excellently! I was contacted immediately after putting in a request, the communication throughout the whole process was stellar, and the technician was friendly, informative, and did excellent work. We got a job well done at a fair and reasonable price.
Response from Hope Plumbing, Heating, and Cooling
"Thank you so much for the review [Member Name Removed]! We appreciate you reaching out to us and allowing us to come in and help you with your plumbing needs. Please reach out to us in the future if you need any further assistance :)"
Napoleon M.
Sep 2023
Plumbing
Tyler M came out twice to evaluate the leaky outdoor spigot and noted an old "scab" with the pipe inside my rental. I had contacted my landlord about this spigot, and he was very quick to address this issue. Tyler is courteous, respectful, and very knowledgeable. He explained everything about the repair. Excellent interaction with him and Hope Plumbing. I have used Hope in the past when I owned a home and at times they can be more expensive but they address older homes very well.
Response from Hope Plumbing, Heating, and Cooling
"Thank you for the amazing review [Member Name Removed]! We are so happy to hear that Tyler was able to get you taken care of. Tyler is one of the best!"
Brittany H.
Aug 2023
Plumbing
Hope plumbing is such a wonderful company. I hope they are here for generations to come! The customer service employees are super helpful. Kayla in particular. She was caring and addressed every concern I had. They come out in a timely manner, fixed the issue that I had and now everything is working beautifully!!! THANK YOU!!!!! Woohoo to no more leaks!!!
Response from Hope Plumbing, Heating, and Cooling
"Thank you, [Member Name Removed] for that wonderful review! We love Kayla just as much as you did :)"
Christopher M.
Aug 2023
Plumbing
Everything was great. They took the time to go through all the plumbing and make sure there were no issues before swapping out the water heater I provided and even came back to do warranty work with no problem.
Response from Hope Plumbing, Heating, and Cooling
"Thank you for the review [Member Name Removed]! We appreciate having you as [Member Information Removed] customer and look forward to working with you again in the future!"
Robyn B.
Aug 2023
Plumbing
Hope Plumbing continues to trespass and place flyers on door. I have a no trespassing sign by front door and try to do everything to discourage criminal activity. Having a sign hanging on the door clearly advertises no one is home. After the last time, I called and spoke with Hope and was told all of their people are trained not to come on properties with signs and they would not leave the hangers again. Today they left the hanger again. I stopped the person and asked if she was trained and the answer was no. I once again called Hope and was told the exact nonsense as last time. They are a disrespectful company.
Jane W.
Jun 2023
Plumbing
We signed up for their service for which we were charged a monthly fee. The service gas us service calls for free. I needed a garbage disposal remounted under the kitchen sink. The garbage disposal was already in place. it just needed to be remounted under the sink using the existing hardware. Hope plumbing came an performed the work in about 10-15 minutes. The only tool required was a screwdriver. For this service, I was charged $312.00. Outrageous. $1248/hr.
Response from Hope Plumbing, Heating, and Cooling
"Hi [Member Name Removed], I would like to sincerely apologize for your negative experience with Hope Plumbing. Our Quality Assurance Representative has attempted to reach out and left a couple voicemails. We would like to figure out a solution, so I would be happy to have her reach out to you again, or feel free to contact our office to speak to her directly. We looking forward to speaking with you and working towards earning back your business."
N K.
May 2023
Plumbing
Free estimate with no increase after work done; fair pricing; easy and fast scheduling; expert and friendly technician Ben S.; excellent communications; worksite clean-up; pdf invoices (no paper); the work done far exceeded my expectations.
Response from Hope Plumbing, Heating, and Cooling
"Thank you for this amazing review [Member Name Removed]! We appreciate your honest opinion about our company. We look forward to working with you in the future!"
Velma N.
Apr 2023
Plumbing, Drain Cleaning
It with good. Problem was solved and was told of the problem
Response from Hope Plumbing, Heating, and Cooling
"Thank you for the review [Member Name Removed]. We appreciate the feedback!"
Santosh K.
Apr 2023
Plumbing
good!...........
Response from Hope Plumbing, Heating, and Cooling
"Thank you for your feedback [Member Name Removed]! We appreciate you for choosing us to take care of your plumbing needs!"
Dan P.
Mar 2023
Plumbing
They were efficient and friendly.
Response from Hope Plumbing, Heating, and Cooling
"Thank you for the review [Member Name Removed]! We appreciate you as a customer, and look forward to doing business with you again."
Jason B.
Feb 2023
Water Heater Service
This is my 2nd time using Hope Plumbing. The first was an okay experience. They came out to hook up a gas line to my Washer/Dryer combo. I even let them put a sign in my front yard.
But this most recent experience has not been so pleasant. I believe my most recent experience with Hope Plumbing to be either lazy or uneducated, I’m not sure which. I called them out to look at my tankless water heater that was giving an error code. I agreed (at the time) to pay the hefty $99 service fee. I told them a 30 min window when I would not be available. Guess when the technician showed up? Two minutes before that 30 minute window. What even is the point of having scheduling blocks?
Since I was unable to monitor the troubleshooting and work done I have very good reason to believe that the bare minimum was done to diagnose the error code problem for reasons I’ll mention later. Rich gave me 3 quotes. 1) Flush the tankless water heater ($300) 2) Repair this current water heater which would include a $300 call to Rheem/Richmond technical support that Hope Plumbing passes the cost along to me, the customer. 3) A completely new system for $7,000.
But don’t worry, I had to hear about their member program 4 times. Where you set up monthly payments from your bank routing number. No thanks. After I told Rich I’d think about the 3 quotes, I call Rheem/Richmond’s customer support line for tankless water heaters (for free). The lady was very nice and sent the troubleshooting guide for my model of water heater that included my error code. That’s when I realized that Rich did not know or did not follow the troubleshooting for this error code laid out by Rheem. Lazy? Or uneducated?
I called back to Hope to first confirm that I did have a scheduling block set for 10:30. They confirmed I did. I told them Rich showed up right at my scheduling block. They apologized. I asked what was done to diagnose my error code. Carrie with Hope said that she trusts Rich’s diagnosis. Based on what? Not the troubleshooting guide by Rheem. She said she would schedule a 2nd technician to come out and take a look at no additional cost. The technician texted that he was 30 mins away at 8:52 AM. That would leave only 30 minutes for diagnosis before another scheduling block. Unacceptable.
I immediately call up Carrie and tell her I was maybe wrongly under the impression that the tech would be here earlier. I suggest we go our separate ways and refund my $99 service fee from the day prior. Carrie transfers me to Hope and she refunds my service fee.
I’ve completely lost trust in this plumber and business. Many other reviews here state how Hope is pricier than its competitors. If you’re going to be more expensive… you’d better be an expert in your field and give much better service than I received. Look elsewhere.
Response from Hope Plumbing, Heating, and Cooling
"[Member Name Removed], As we discussed this morning, it is unfortunate that you believe we provided you a 1-star service. We recognize that we arrived earlier than your requested timeframe, however, our technician started his evaluation and went over options with you after your requested limitation. The options Rich provided were based on his evaluation where he provided an option to call Rheem to troubleshoot your 10+ year old tankless (that option was not $600 as you mentioned above). When you called our office after the service, we sympathized for arriving early and offered to provide a free second opinion. As discussed during your phone call with Carrie, we set you up for a first appointment with an arrival between 8am-10am. Ryan arrived at 9:04am to begin his evaluation and at this point, I do not understand where you believe we went wrong. We recognized our mistake in arriving early, refunded your $99 trip charge and offered a free second opinion. If there is anything more we can do for you, I’d be happy to chat again. Sincerely, Hope"
Nick N.
Jan 2023
Plumbing
Terrible, Hope came out finally, there guy had no supplies, didn't know anything about jet pumps, left to get two small heaters, came back set them up, charged $647.00, said water should unfreeze in a hour, it didn't, we told them, a week later they returned and still couldn't fix the problem, we called another plumber and were fixed in a hour. Hope Plumbing is a joke. They do not have knowledge to work on jet pumps. The pump just needed cleaned just as I told them.
Response from Hope Plumbing, Heating, and Cooling
"Hi [Member Name Removed], I would like to sincerely apologize for your negative experience with Hope Plumbing. Our Quality Assurance Representative has attempted to reach out to you figure out a solution. We looking forward to speaking with you and working towards earning back your business."
Licensing
Bonded
Insured
Licensed*
Trade License Number
P0010167
Trade License Expiration
09/13/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Hope Plumbing, Heating, and Cooling is currently rated 4.7 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Hope Plumbing, Heating, and Cooling accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Hope Plumbing, Heating, and Cooling does not offer free project estimates.
Yes, Hope Plumbing, Heating, and Cooling offers eco-friendly accreditations.
No, Hope Plumbing, Heating, and Cooling does not offer a senior discount.
No, Hope Plumbing, Heating, and Cooling does not offer emergency services.
Yes, Hope Plumbing, Heating, and Cooling offers warranties.
Hope Plumbing, Heating, and Cooling offers the following services: We work on toilets, sinks, water heaters, tankless water heaters, sump pumps, water softeners, faucets, garbage disposals, drains, gas lines, clogged drains, water lines, main lines, and all other non-listed residential plumbing needs.
Ask for details