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"The crew was great. Communication was excellent and the work was completed on time. Workers cleaned up well after job each day. I would recommend. The 2nd day they noticed bathroom fan ventilation was not installed in our 20+ year addition. That work is scheduled for the near future. Thanks. Great work."

"Good work in general; our basement no longer sees water for over 3 years now, which is the most important thing. But there were some real issues: The biggest issue is that USW did not adhere to local electrical codes, and did not arrange for a final inspection of the project. So we didn't find out that it wasn't to code until years later, and now it's a big hassle and minor cost to fix and get the permits. Ask your local gov yourself what you need to do for permits and inspections; don't rely on USW! USW said they would seal any foundation cracks found along the way; they didn't do this until I bugged the warranty dept about it (but they did do it eventually). USW sent someone out for the "annual checkup"... over 2 years after the install. It's a good thing they (eventually) did, because they discovered the backup battery wasn't charging. Now I know to check this stuff better myself. Prices also vary wildly and are kind of negotiable (I'd give more detail but I'm out of space)"

"They did an excellent job in a very timely matter, and very competitive rates!!!"

"Dale was very thorough in his examination of my situation and gave me clear explanations of what was going on. Other firms that quoted the work insisted that the entire basement needed to be done. Dale said that we only need to fix what is leaking. Cost to do that was one third that of other bids. Crew was on time, prompt and thorough. I would definitely use this firm again."

"Steve Gavin, the owner came out and provided me with a great price that was inclusive of the entire scope of the project. During our meeting he took the time to explain the process that his company uses. Once the permits were issued the crew arrived the next morning at 7:00 a.m. as promised. The crew met the deadline for a 1:30 inspection from the Village of Deerfield. They not only met the deadline but they passed the inspection without any issues to be corrected. The crew worked until 7:00 p.m. completing the job. I would also note that they left my home spotless!"

"Dishonest and poor workmanship. Hired to remove and replace deteriorated framing. Contract was signed to be billed on a time and material basis. Hours billed was to include only travel time from their base in Sycamore to my property (20-30 min), pick-up of project materials, and work performed. I purchased all required project materials, per provided list. I was assured that all of my calls and questions would be answered before, during, and after work is completed, however owner, Theodore C., has been refusing contact since I signed the contract. Work took them 5 weeks, yet they worked only 14 days during that period, putting work on hold multiple times to start work for other customers. I complained multiple times about the crew not working, instead spending ~30 min every hour smoking in their truck or north side of house. A large section of wall, 10-15 feet in length, was left open for an extended period of time (roughly a week). This left my crawlspace exposed to the elements (this was during a period of frequent rain), as well as animals. Despite my crawlspace being encapsulated, I am still working to combat the moisture present from their negligence. The completed work is unsatisfactory, as it is out of level with large open gaps (you can see light comming thru), and I cannot be sure if it is even safe. SD representative, Denny S., was supposed to have filed a permit with the City of Elgin (signed by me same day as I signed contract) and had stated that he had the permit on hand at the start of work. He provided date of final inspection and I waited all day for the inspector to arrive—they never did. After that, I called the city multiple times regarding the permit for the now completed work, however they had no record of a permit application being approved, or even filed. Crew was present on my property for an average of 5-6 hours a day; I reported end times to SD rep every day via text message. Total hours present on property equaled 80.25 hours. SD is billing for 108.25 HR + some trips to Lowe’s, and is not willing, nor able to explain difference in hours worked or the added shopping charges (I had purchased all materials). At first, the invoice billed for dates when no work was performed, an “adjusted” invoice showed the same hours worked, only changing dates. I requested an explanation of the charges multiple times, however SD reps refused to provide an answer. The only explanation I was able to receive from SD’s secretary after I expressed that I do not understand how there can be such a difference between the billed hours and the hours actually worked, given that I had recorded start/end times, was that “customers are usually not present while they are working” (based on this statement, I assume I am not the first to be overcharged). After SD failed to provide explanation of charges and refused to adjust invoice, payment was submitted for 96 HR (less deposit) = 80.25 HR + 14 HR travel (14 days) + 1.75 HR for materials pick up (store pick up prepaid by me). This leaves an overcharge of 12.25 hours + Lowe’s charges that aren’t related to work performed on my property (I purchased and paid for all materials from Menards). The crew was also disrespectful to me and my property. One worker referred to my house as “three pigs home,” referring to myself, my daughter, and our dog. They also took things from my garage without permission. I have cameras in my garage, as well as the front and back of my house, and was present for much of the work, allowing me to experience their behavior. I submitted a complaint to the BBB on 09/19/21, however they closed the complaint after they failed to receive a response from SD. Shortly after, SD reps contacted me stating that I need to pay an additional $350 for them to finalize the permit with the city (~3 weeks after jobs end), and have since received an updated balance statement charging interest for the still unexplained charges."

"If you are deciding between contractors, stop thinking about it and hire Martins, I promise you will be happy with your decision. It is hard for me to put into words what an unbelievable job Martins did with our built ins and how much I enjoyed working with him. My wife and I were nervous because we had never done any sort work on our home and finding Martins was a godsend. In all honesty we are very picky and sometimes hard to work with (just ask our wedding vendors haha) but I cannot think of one thing we would have change in our experience working with Martins and how the built ins turned out. He is very good at what he does and just a very honest guy that you can trust with your project. He cared about how everything would look and function almost more than we did if you can believe that. His attention to detail was impeccable and is exactly what you want when you are making a big change to your living space. Every one of our friends that come over are in awe of our new built ins. Martins is a true artist!"