CRC Concrete Raising & Repair

We would actually like to hire them again but there is an increase on their charge for the service.

They are exceptional before. The service was good.

Failed to fix problem. Failed to honor warrantee and follow up with evaluation of the failure of their work in spite of repeated requests and their promise to make site visit to evaluate failure of work. This is a followup alert that Patty Peterson and CRC concrete do not honor their warrantee nor do they honor their written promise (documented by archived email) to make a site visit and inspect the failure of their work. I advise carefully reading reviews that document this company's failure to honor their warrantee as well as even inspect their work to evaluate for validation of warrantee work. Do not be fooled into using this company if a warrantee is important in making your decision.

OK, tilted the sidewalk for water runoff but would have preferred it level.

They were and did a good job. They were careful when they discovered the slab had originally been poured at less than appropriate thickness but they were successful in not cracking the slab.

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This is a followup alert that Patty Peterson and CRC concrete do not honor their warrantee nor do they honor their written promise  (documented by archived email) to make a site visit and inspect the failure of their work.  I advise carefully reading reviews that document this company's failure to honor their warrantee as well as even inspect their work to evaluate for validation of warrantee work.  Do not be fooled into using this company if a warrantee is important in making your decision.

all went well. no complaints

I would continue to use them in the future.

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When the issue of the concrete not being raised was brought
up to the co-owner, Paul,(while he was still onsite) he stated that nothing
else could be done because the concrete slab was too heavy. He seemed
frustrated that we expressed any concern with the project. The discussion
turned argumentative and contentious with Paul indicating that this was our
fault for not identifying these issues before. He stated that he did not have
"x-ray" vision in terms of knowing the thickness of the concrete, but
that we, as homeowners, should know how thick our concrete is. He also
indicated that if we didn't pay that we could have a lien put against our house
and that attorneys would get involved.  Paul then indicated that they observed how
thick the concrete was upon using their first drill piece. We asked if CRC
normally alerts customers during the middle of a project if there is an issue
so a decision can be made on how to proceed. Paul said that he has done that
before, but he didn't do that with us. Had this step taken place, a more
reasonable resolution could have been determined.
Before leaving Paul told us to "keep the check"
that we had written out and handed to him, indicated that he would speak with
"Patty" and that "it will get worked out." On 11/30/15 my
husband contacted CRC and spoke with Patty. At no point during the
conversation, which was even more contentious and combative than the discussion
with Paul, was there any attempt at resolution. He was repeatedly told that it
was our fault and that CRC doesn't have "x-ray" vision for these
types of jobs. Patty stated that CRC was brought out to support the concrete
underneath. My husband stated that our contract called for the concrete to be
raised, that we were home the entire time and this could have been resolved or
a more informed decision could have been made. Patty indicated that CRC has no
liability or responsibility to repair any of the damage they had caused to our
basement wall (or anything else) or to fulfill the expectations of the concrete
being raised. My husband and CRC ended a very unproductive 15-20 minute conversation
with no offers of resolution and he was told again that their attorney would
get involved.
Over the years we've had a great deal of remodeling and improvements done to our home. We've worked with every type of professional; painters, plumbers, electricians, general contractors, you name it.  I've never had an experience with such an unprofessional and flat out rude company. After our experience and reading so many similarly horrible reviews (and rebuttals from the company that place the blame on the customer) on numerous websites, it's a wonder this place is still in business. Please do not use this company.

The raising of the walkways went well. The work in the garage was difficult due to the small pieces of concrete.
The walkways are now above grade and the back stairs easier to enter.

There is still a large void under the step.  They did raise the squares somewhat but they
cracked one of the squares all the way across  They took a chunk out
of 2 of the other squares & they shifted one of them sideways so
that it no longer is in a straight line with the other squares.
The holes they drilled in order to fill are very noticeable & unattractive looking. They were also supposed to raise on single
square by my front walk which is not any better now than it was before. All in all I would say it was a terrible experience
and my sidewalks look much worse now than they did before I spent the $575.00.  When I complained to the company
they said it was my fault because I didn't stand out in the freezing cold and watch the workers the entire time.

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This company does not honor it's warranty.  Patti Peterson, CRC Viking, is non responsive most of the time and makes promises that are not kept in spite of my contacting Mr Robert Zidar who is the nationwide franchisor of CRC.  Mr Zidar emailed Patti Peterson requesting that my warranty be honored. This has not been done.  On Angies List Patti Peterson made a commitment to make a site visit to inspect the failure of their work but this has not been honored.  Complaint mediated by Angie's List resolution department not resolved by Patti Peterson's company.  The company name was changed to Viking for reasons unknown.  Is this to avoid multiple complaints due to failure of workmanship?  
Failure of this company to honor warranty, timely "in warranty "requests that warranty be honored, promises to make site visit for inspection, franchisor request to Patti Peterson to honor warranty and Angies list attempts to resolve

Fantastic!

Everything went very smoothly. Quality wise, we have been very satisfied. Responsiveness and punctuality, they were average. It took a little longer than expected. It was just a function of their schedule.

It turned out okay.

The raising of the steps went well. It was a difficult task since there were 4 steps and a concrete landing. Steps are adjacent to a crawl space underneath the building. BUT didn't realize that contractor had pumped an additional 400 lbs of Portland cement into the crawl space until I went down there for some supplies about 3 months later. The cement destroyed some inexpensive fixtures I had stored there for several years as well as some maintainence supplies, etc. Talked to Patty, CRC owner, I believe, who was not helpful, did not want to hear me out, rude, told me I was stupid, etc. Husband of owner chimed in from background the same way and then was hung up on. After another call to talk to husband, I somehow convinced him to come out and look. When he came out, he apologized for being rude but said I should have know about what was underneath the steps and it was not his problem, and he refused to do anything about removing the concrete or paying for the damaged property. Many excuses, like I should have known about potential problem, serious illness in family, as an excuse for both of their incredible rudeness. To his credit, he did refer me to a local contractor who removes junk. HE was very nice and understanding and cleaned out concrete and other property CRC destroyed. I will post a comment about that company shortly. DO NOT USE CRC, I absolutely can't understand why they are still in business. In my opinion, they shouldn't be.

They raised and leveled the front walkway and filled in underneath our porch.

They were on time, prompt, and did clean work.

They didn’t completely level the concrete. I sent them a couple of pictures and I never heard back.

Work performed came with a four year warranty.  Brochure given with proposal mentions that company "provides the finest concrete raising service in America.  We back our work by offering a warranty on all our completed projects".

 Contract says "all materials and labor are guaranteed for FOUR Years". 

I will describe the communications over the last two years; the WORST PART IS THAT THE COMPANY (PATTY) LIED, and I would never work with any company that is not honest with their customers.

We hired the company and the services were performed in August 2010. In the fall of 2012 (two years after) I noticed that the back patio had sunk again and water was not flowing away from the house.  I called and was told that they would come out and look at it.  After a second call, Paul came out to examine and agreed that it had sunk, blamed it on the materials which were not their fault, but agreed that they would fix it, but that it might not happen until 2013.   I called again on 4/12/13, 7/16/13 and 9/4/13.  I was given some story about their having been some deficiencies in the materials, and that there was the worst drought ever, and these were not the fault of the company, but that they would still honor the warranty.  It was just that they could not survive doing only warranty work, and had to mix it in with new business as well.

As the end of the four year warranty period was less than a year away I was concerned that company was just stalling, and then at some point would say that this was past the warranty period.  On 10/1/2013, I called Patty again to express my frustration and concern.  She sent me an email which says the following "CRC will raise the area of your patio that we previously raised and that has sunk per Paul's visit and notes.  It is noted that your request for this repair was well within the warranty time frame.  Our plan is to get to your repair prior to the end of this season."

On 4/21/14 I called again to say I wanted to get this taken care of; it was becoming a problem with water sitting on the patio and not flowing away.   I was told that there were too many of these repair jobs that had re-sunk, it wasn't their fault- it was because of materials, the soil and the drought, and they were NOT GOING TO COME BACK AND FIX IT UNLESS IT WAS DUE TO THEIR NEGLIGENCE.  And when I mentioned the letter, she told me it didn't matter; they were not going to honor it.  What they were going to do is come back sometime in May and make a new proposal and try and work with the customers

With this I decided I don't want them anywhere on my property, AND WOULD NEVER WORK WITH A DISHONEST COMPANY LIKE THIS.  I hired another company to re-raise the concrete and had the work done this past week.  (By the way, he did not understand why the drought/soil would have effected the re-sinking of the patio; they have not had similar problems with work they have done over the last couple of years)

I cannot evaluate whether their excuses were valid (ie- materials, drought etc), but I can evaluate their dishonesty in that they told me for two years they would get to it, they put it in an email that they would fix it, but then later on said they would not honor it because they were too busy with new customers..

There was a written four year warranty for this work. After a year and half, the cement started to slowly crack, I did not act on the warranty at that time since it was not too bad. After about three years the cement started to sink and crack again, I did reach out to them regarding the warranty via a phone call. I had to call several times to get a response. The receptionist answered the phone and immediately after I stated why I was calling due to previous work rendered, she said that they cannot fix it because it is the soils fault, not their fault. I finally was able to speak with Patty, which I believe she has something to do with the ownership, she again began to inform me that it is the soil in Illinois, it is not due to poor work. I asked how they could possibly know this without coming to look at it. She kept making excuses that they are too busy with other customers right now to check back on previous work. She also cut me off and stated that she is a lawyer and she does not have to honor the warranty.

I finally decided to reach out to a higher department, since this is a franchisee. I reached out to the franchiser and he then reached out to them two or three times to have them look into this issue. They have yet to reach out to me and have also disregarded his request as well.

PLEASE NOTE THAT THE PROMISE TO COME AND RE DRILL TO CHECK THE WORK HAS NOT BEEN HONORED FOR MORE THAN A YEAR.   WHEN I TRIED TO RESOLVE THIS WITH  THE ASSISTANCE  OF AN ANGIE'S LIST REPRESENTATIVE, THE VIKING CRC COMPANY APPARENTLY TOLD THE ANGIE'S LIST REP THAT THE WARRANTY TIME WAS NOW UP. (DOCUMENTED BY E MAIL TO ME FROM ANGIE'S LIST REP).   CRC VIKING WAS NOTIFIED WELL IN ADVANCE,  OVER ONE YEAR,  BEFORE  THE EXPIRATION DATE OF THE WARRANTY OF THE REQUEST FOR WARRANTY EVALUATION.   THIS COMPANY JUST RAN OUT THE CLOCK.  

APPARENTLY THEY STILL USE A 4 YEAR WARRANTY AS AN INDUCEMENT TO OBTAIN BUSINESS, BUT BY THEIR OWN ADMISSION,  THEY ALSO STATE THAT SOIL ISSUES ARE COMMON AND THEREFORE THERE WILL BE A SIGNIFICANT FAILURE RATE FOR WHICH THEY WILL DENY RESPONSIBILITY.  IF IT IS KNOWN IN ADVANCE THAT THERE IS A HIGH FAILURE RATE, THE INDUCEMENT OF A 4 YEAR WARRANTY  SEEMS DECEPTIVE IN VIEW OF THE FACT THEY WILL NOT RETURN TO CHECK THEIR WORK AND VERIFY SAME.