United Structural Systems of Illinois Inc

I had a Noon appt. I got a call at 11am to say he was calling about our 12-1pm appt. The person showing up said he got held up, but he would arrive at 12:45. If we had a 12-1pm appt (which we didn't. It was Noon), why are you calling me to tell me you got held up? But okay, I'll wait until 12:45pm. At 1:20pm I get another call that he's leaving a job 20 minutes away. I've already written you off. But I thought the company should know that their salesman scared off a customer by offering to show up an hour and 45 minutes late. Here's the best part: she seems unphased and told me that it was the owner that I had spoken to. Do yourself a favor...there are plenty of companies that do this kind of work. Call someone else.

Went very well. I have had them come out to the house twice now, since I found two more cracks in the foundation after I had the first service done (boxes and walls were blocking said cracks in the first place). Since I was so pleased with them the first time, I had them come out again. You can't go wrong with a lifetime transferable warranty! I actually got the same technician both times. Real nice guy. He even remembered coming to my place a few months back. It has rained hard a few days since the repairs and none of the repaired cracks (or any other places for that matter) seem to be leaking anymore.

Great, was done on time as expected

Great. No leaks so far. It's only been a few weeks. They called within a few days and set up a date for service. The worker was on time, nice, knowledgeable and cleaned up afterwards. Answered my questions and explained everything. I'd recommend and hire them again.

Great service! Thought we had a foundation issue and they inspected the whole foundation and said it was not a foundation issue. They showed us exactly what they were checking. They referred us to a company that works with the type of problem we have.

He did a great job explaining what was happening and why. He also explained that this would be a job for someone else - and made a recommendation since they did not do floor repairs or mud jacking. Rick gave me some ideas for preventative repairs we could make depending what direction the other solution would go in. If or when we need any foundation repairs I will call them first.

Great. They did a stand up job, and the owner (Rick) was quick to respond with permit status updates work scheduling. They came in a bit lower priced than their competition, and the workers who did the job were very professional, in and out in one day. They installed vertical i-beams against a leaning foundation wall - anchored between joists and the basement floor. The beams were thin enough that I was able to frame around them without losing a ton of space. I would recommend them and use them again for structural fixes.

I made an appointment with United Structural Systems regarding a large crack in our foundation. He was very honest and said he had never seen anything like it before and couldn't offer a solution, other than to suggest to put a bush in front of it. Ultimately we found other foundation repair companies who were able to provide a solution and we did have it repaired.

They did not communicate quick enough that they do not service my area. It was hard to communicate with them in general. I informed Angie's List of this information and received a refund for the offer I purchased.

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I am in a new construction house and had a water leak in my basement.  The representative came out to evaluate the situation, checked the sump pit, the drain tiles and the exterior for cracks. Turns out the problem had to do with flashing and caulking.  The builder has ultimately fixed the problem.  The representative who came out was very responsive, prompt, courteous and accommodating spending time investigating the possible source of the leak.   While we did not use their services, I was impressed by the thoroughness and effort.   I would highly recommend you have United Structural Systems of Illinois Inc
look at your issue and recommend a solution. Should I ever have need of their service I would not hesitate to use them.

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Everything went well and as expected. No surprises. The crew was timely and professional. Would use them again and would recommend.

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