Best well and pump technicians near Wheeling, IL

"Rapid response and had the pump fixed the next day."

"It was great! They were prompt , friendly , and cleaned up well."

"Amazing local business that came out within hours of my call to save the day! Reasonable rates and top notch service."

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I usually don't look forward to giving reviews because if I can't give a stellar review I'd rather not give any review -- just my nature. But with the Plumbing Doctor I have never had a better customer service experience than I had with John and his staff.

I had a pretty bad leaky outdoor faucet and when I saw the Big Deal for an outdoor faucet replacement I did an impulse buy hoping that's what I needed. John got back to me within the 2 days the deal said he would and we made an appointment within the next few days.

His serviceperson arrived on time and went to work. That's when we had a problem. When he was trying to change the assembly, it broke off inside of the wall between the inside and outside walls due to the way it was originally installed. He said he would have to open up my inside walls to get to it, which to me was not so much the problem as it was to getting to the wall as I have a one piece desk-hutch unit that hugs that corner of the wall and basically is non-moveable. Lucian (the plumber) had John call me and said even though opening up walls is not part of the basic service, they would cover it because the pipe broke while the technician was working on it. Whew! I was not ready for major plumbing expenses for a leaky faucet.

Lucian had to take apart some panels under my desk and make 2 holes in the wall before he able to fix and replace the broken section of pipe. When he was finished he said I would have to get someone else to fix the holes as he didn't know how to do that. I was a little disappointed but more concerned that mice or bugs would come in from the outside. About an hour later John called to ask if I was happy with the work done and I told him I still had holes in my wall, he said he wanted me to be "100% satisfied" and said he would send someone over to get them patched. Since that was a Friday, I received a call on Monday from a different gentleman who made an appointment for the next day to finish the job. He brought pieces of drywall and spackle and finished the job. He offered to come back when the plaster dried to sand it down but I told him not to bother that I would worry about it when I repainted the room since the patching was hidden behind the desk panel. He put everything back, cleaned up and wanted to make sure I was a satisfied customer. I cannot believe it. These guys were really concerned about getting the job done, on time and correctly. I would trust them with any plumbing job in the future. And, by the way, the faucet works great and doesn't leak!

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"He found and corrected leaks, replaced disposal and outside spigot."

"Phil is awesome. He actually returned the call in a timely fashion and came right out. to to give an estimate. (some others had an answering service that knew nothing; some were going to have an engineer come out to give an estimate, and then make an appt). He looked and clearly explained what the problem was, why we needed to replace the sump pump, how long it would take, etc. He went out right away to get the pump, was back in less than one hour, replaced the pump, and the final bill was less than the estimate. I cannot recommend his company highly enough."

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"It went well! The repair was very extensive but they did a great job. They were very professional and I would highly recommend them."

"Very well. Didn't bring a double adapter for the plug socket - I would have expected this would be a standard component for a back-up sump pump. Otherwise, really good. Quick, polite, responsive."

"Great, and it was all done long distance, since we live in another state. The work was at our Chicago condo They could have really let down but never did. I have recommended Splash to my building manager, too, if other owners need a reliable, courteous and reasonable plumber!"