Gentryfied Plumbing

Mr. Gentry was negligent in the installation of the sump pumps by not drilling weep holes for the sump pumps in the PVC pipes per the installation instructions. This caused the sump pumps to malfunction and my basement to flood. Mr. Gentry was out of town when my basement flooded and I called Four Seasons to fix the sump pumps. Four Seasons did so by drilling the weep holes in the PVC pipes. In addition he found a microfiber rag wrapped around the battery pump which must have been dropped by Mr. Gentry during installation. This rag also prohibited the pump from activating. The cost for Four Seasons was $572. My basement was damaged by the flood and we hired Parkside Restoration to remove the damaged carpeting and baseboards. They set up 20 air movers and 2 large dehumidifiers for 4 days. The cost was $4,470. As the water had seeped up the walls, I had to repaint the basement at a cost of $236. I did the painting myself. The new carpet cost is $4,183. Mr. Gentry charge was $3,300 for the sump pumps installation plus some additional plumping work. Contact with Mr. Gentry was made via email on Sept 8, 2024 to which he responded about how much money I was looking for to which I responded that I had not looked @ carpeting yet and would contact him when I had a final amount. My 2nd contact with Mr. Gentry was on October 16, 2024 when he stated that he only warrants his work for 1 year and the flooding occurred 16 months later so he would not assume any responsibility. I told him the pump failure was caused by his negligence to drill weep holes in the PVC pipes per installation instructions. I again contacted Mr. Gentry via text on October 18, 2024 to attempt to settle. He called and stated he would call me on October 21, 2024. We did not hear back from Mr. Gentry again. I would like total reimbursement for the damages to my basement of $9,461 which includes the costs of Four Seasons $572, Parkside Restoration $4,470, paint $236 and carpet $4,183 totaling $9,461.

Great Service and very knowledgeable

Even though it was not urgent he came out almost immediately on a Sunday evening. Fit in perfectly with our busy schedule. Replacement was installed quickly and without any problems. Also changed the plumbing a little to fit with our needs. We were so impressed with his professionalism and would hire again without hesitation.

Came same day and was very polite and informative

He found a cheaper solution and fixed it quickly. Saved me money. Thank you

Mark was able to do the work we needed the next day. He was very friendly, knowledgeable, and quoted a very reasonable price. Would definitely recommend him.

Clear communication. No surprises

Mark was on time. He provided honest upfront information. There were no hidden costs or fees. Mark was very knowledgeable, professional and was very efficient! Mark also took his time explaining costs and timing for questions I had on other plumbing questions unrelated to my sump pump issues. I will definitely use and recommend Mark and Gentryfied!

Mark provided a quote over the phone for a backup battery sump pump. The recent power outages reminded me to have one installed sooner than later. Mark was very detailed, professional and answered all questions throughout the process. He called to let me know when he was on his way and was very efficient, neat and organized. He explained everything after the install including the warranty for the product and his service. At the same appointment, Mark also addressed two faucets with low flow issues. His work was outstanding and his pricing is very fair. Other plumbing work I've had completed by large plumbing companies also came with large price tags. If you want to work with an honest, hardworking small business owner, call Mark.

Mark Gentry was great to work with. He talked about what he was going to install and gave me a quote over the phone unlike other companies who will schedule a consultation and then charge you for the consultation if you donâ t like their bid. He was courteous, efficient and clean. His price was fair. I would hire him again.

No complaints. They did a great job

Excellent response time Kept us informed of arrival time. Clean and efficient work. Educated me on life expectancy and maintenance. Would definitely recommend to others

Mark is a straight shooter. No BS. Itâ s good to know there are guys like him still in the business.

Mark was early, called us immediately, was very courteous, extremely neat, and very pleasant. He explained everything to us, and came in under the estimate. I felt he was very honest. I would call him again. I wish him every success. Thank you for offering me the chance to thank him,

Mark was prompt, knowledgeable and did the repair quickly. Good to work with and stands by his work.

Mark is great! He explained everything to me and answered all my questions. Heâ s very knowledgeable and nice. Stands by his work. He is now my plumber.

Quick response! Very knowledgeable and nice. Got the job done quickly which was appreciated.

Honest pricing and excellent service!

No substitute for experience, highly recommend

Our old sump pump burned out on a holiday. Mark responded and helped with troubleshooting immediately. We decided to replace it in a few days. He did an excellent job replacing the failed sump pump and finished sooner than expected. Very impressed with his timely and professional service.

Extremely courteous and professional. Mark came out the same day to replace a failing sump pump. He stands behind his work and I have no worries that the job was not completed perfectly. Would recommend and wod rehire fire future jobs.

Excellent

The pro was on time and very honest about the work. I was able to get an idea of what I might need and would hire them again

This guy is the real deal! Professional and fair, went above and beyond for my family. If integrity and quality matter to you then this is the place to go for anything plumbing. We will not be using any other company for as long as Gentrified Plumbing exists.

When he gave me his card, he told I could anytime day or night if I had any questions or issues. That left an impression.