Lifeline Spa Repair

"Brittany failed me completely and did not do her job with vetting reviews. Based off her incompetence and failure to do her job properly, Will be closing my Angies account. My business has been around for 20 years based off word-of-mouth. You have sent me into dangerous situations, you’re not vetting your reviews whatsoever, you’re allowing fake reviews posted unless I pay hundreds. Angie’s already has a horrific reputation, and I will be using all emails and I’ll evidence to share on as many social media platforms as possible, I will be contacting the BBB with all evidence and communications as well. I understand you guys keep the company information and reviews online with fabricated slander and that’s just fine. Again, we’ve been around for 20 years and we are much better off without Angie’s list. Your customer base is low income classless animals anyway. I will also be sharing details reports of the verbal sexual assault that Angie’s list okayed, basically condoning the disgusting situation, and also allowing a fabricated slandering review from the predator. Angie was notified of the incident immediately. Angie’s was called while still on site of the customer who is making sexual advances and did absolutely nothing. This detailed case will be going to as many news outlets as possible and shared everywhere. Hopefully it saves people from joining such a repulsive company, who is OK with sexual assault. They even charge you for a lead where you were verbally sexually assaulted"

"We take customer concerns seriously, but this review does not reflect the facts of what occurred. Our technician accurately identified the source of the leak, which required the tub to be flipped in order to access the damaged manifold. From the start, it was made clear that lifting and lowering the tub is not a service we provide. The customer and his son chose to handle that themselves, against our professional advice on how it should be done. The manifold was replaced correctly, and before leaving both the customer and his son personally inspected the repair with us and confirmed that no leaks were present. The following day, the customer reported a completely separate leak on the opposite side of the tub—unrelated to the work performed. We immediately offered to return the next day, but instead of allowing us to honor our warranty, the customer became increasingly hostile. For safety reasons, we documented all communications and involved local authorities. The repair we performed was successful, and we went out of our way—including returning outside normal hours—to get the job done. While we regret this customer feels dissatisfied, the claim that they were “scammed” is simply untrue. We stand firmly behind our work and our reputation."

"I?d like to state first that I openly suffer from severe PTSD, and over the years I have worked very hard to be at a place of peace. This interaction was so inappropriate that I waited before responding. Immediately afterward, I contacted Angie?s List in shock and embarrassment to report what I considered an attempted assault. I struggled to even get into detail with Angies because what had occurred was so disturbing. This incident should have never happened. We have always and will always treat our customers with respect and professionalism, and we expect the same in return. Erick?s behavior during this situation was very inappropriate, far beyond anything I?ve ever encountered in my career. No one, myself included, who is simply performing the service requested should ever be treated in this manner. While I prefer to move forward positively, the false statements in this review need to be addressed so others have the full and accurate picture. Erick, on the day of your appointment, my arrival was delayed due to a thunderstorm. We communicated the delay in advance. For safety reasons, because water and electricity do not mix. All appointments that day were pushed back two hours. You were treated no differently than any other customer. When I arrived, your very first comment to me was, ?Nice and tall, just how I like them.? From there, your actions and remarks became increasingly inappropriate, crossing clear professional boundaries and creating a situation where I no longer felt safe in your home. I ended the visit immediately, contacted the proper channels, the business owner, and reported the incident. Your review omits these critical facts and misrepresents why the job ended. I will always stop work when a customer?s behavior is inappropriate, and I will always choose safety, dignity, and professional integrity over tolerating harassment."

"Chuck, at what point in your novel are you going to mention YOU are the person I am in court with because of your payment with a stolen credit card? Have a great day"

"Hi Diana, So happy we were able to get those jets working on your jetted tub! Sometimes they can be bothersome but we understand how nice it is to fill that water up and relax after a long day of work. Even if it is just time to relax and have some time all to yourself! Nothing worse than filling the tub, getting relaxed, hitting the jet button?.. but? no jets!!! Good thing that isn?t something you have to worry about anymore! If anything else comes up (fingers crossed it doesn?t) but if it does, give us a jingle and we will have you relaxing in no time!! Thanks again Diana!!"

"Hi Jamie! Wow, you and your husband are incredible and it was an absolute pleasure to work for you! We always try to explain everything issue and our plan of action as best as we can. Especially if it is something you can resolve on your own. Of course, we have no problem coming out to service you. We ALWAYS appreciate your business. We always welcome your call and if there is a way we can walk you through anything over the phone, we absolutely will. Advice and questions will never have a bill! Have a fantastic day, thanks again Jamie!!"

"Angel! Thank you for the review! Hoping that the night was fantastic and congratulations to the friend on their engagement! It always seems like issues come up at the worst possible time, not only with hot tubs, but life in general! Happy that we were able to eliminate a small amount of your stress so you guys can focus on everything else! Whether it?s routine maintenance or an urgent repair, please never hesitate to give us a call, we will take care of everything ASAP! Thanks Angel!"

"Hi Greg! Thank you so much for this review! We take the urgency of repairs very seriously, especially when delaying in this exact scenario. Not only is the repair important, but taking fast action to avoid potentially more damage is mandatory. Very happy everything worked out so well. As always, I hope to not hear from you in a long time because I never want you to encounter problems! However, when/if any future issues come up, give me a call, and we will take care of you immediately! Thank you again for allowing us to work for you, it was a pleasure meeting you. Have a wonderful day Greg!"

"Hi Michelle! I can?t put into words how amazing you and your husband are! Both of you dedicating careers to making the world a better place and a better future for our youth. Not to mention the most patient and laid back people I have had the pleasure to work for, hands down. I admire you both and if ANYTHING comes up ever again, please give me a call. Again, thank you for your kindness and commitment to the community! Gratitude"

"Hi Chris, I am happy we were able to locate the leak almost immediately and repair it asap! I appreciate you coming outside to chat a bit even though you were working. Not to mention it was -2 degrees, so I send my appreciation 2X over! I know I already told you this, but if anything else comes up, do not hesitate to give me a call ASAP! Thanks Chris!!"

"Hi Bob! Thank you so much for the review! The light you supplied made it possible to work at night and it was greatly appreciated! I was happy to get that pump installed and get that water moving again! Should anything else come up, do not hesitate to give me a call! Thanks again Bob!"

"Hi Julian! It was an absolute pleasure meeting you! Look forward to seeing you in late April for maintenance and get you good to go for summer! If you need anything at all prior to that date do not hesitate to give me a call! Thanks Julian!"

"Thank you James! You were great to work for! Lots of good laughs and I?m always down to talk sports! I was just telling my wife how your son looks exactly like you, exactly like you! High hopes for the upcoming football season, fingers crossed! Again, thank you so much and if anything comes up, let me know and I?ll be there ASAP, thanks James!"

"This woman is the daughter of a competitor. This is a completely fraudulent review. This isn't the first time she has done this and it is unfortunate, because in this industry there is enough business for multiple companies. Nonetheless, I wish nothing but continued success for your father's company! *Please refer to any other review, the honest reviews*"

"Hi John, I thought this was a normal service call, little did I know I was in the presence of a champion! I am not going to disclose the champion of what but I gotta say I was in shock! Did I mention you are one of the coolest, most down to earth people I have ever met? I wish I could have stayed longer just to chat. I never hope that anything goes wrong with someone?s tub again, but man, I got to get out to you again haha! Seriously, though John, if you need anything at all, I am only a stone throw away. I can?t appreciate your review enough, you?re awesome! Have a great week, champ!"

"Hi Brad! Oh man, I didn?t mean to call you Brad, I meant to say hi Mr. sports guru! You know what I mean.. So glad we were able to take care of the flow error. It wasn?t too fun working in 10? weather, but to be short, you are the definition of the perfect customer! Every time I was there working this guy was outside with me. Great conversation helped me not get frostbite, or at least I like to think that ha! I am not a betting man, but if anything changes, you will be hearing from me! I?m only joking, have an amazing day, Brad!"