About us
We take great pride in our experience, expertise, quality and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction, from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality; regardless of how large or small the job.
Business highlights
Emergency services offered
5 years of experience
Services we offer
Spa repair
Amenities
Emergency Services
Yes
Reviews
4.844 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 5% |
Filter reviews by service
Showing 1-25 of 44 reviews
Ryan G.
Oct 2025
Hot Tub or Spa Repair or Service
Hot tub drain, clean and fill.
Theo K.
Sep 2025
Hot Tub or Spa Repair or Service
Tim, from Lifeline, came out right away, was very knowledgeable and friendly, assessed the issue and repaired the hot tub. He did a great job and the company stands by their work with an authorized warranty.
Highly recommend if you are having any issues with your hot tub
Arthur S.
Sep 2025
Hot Tub or Spa Repair or Service
My dad hired Lifeline Spa Repair in August and got a quote 92.66 for parts and 100.00 for installation. My dad agreed and paid in full. Then we did not hear from him. From 8/29-9/5 my dad called him 5 times and no answer. I called from my dad s phone on 9/5 and no answer. A minute later I called from MY phone and he answered. He said he could come the following Wed or Thurs. I did not hear from him so I messaged on Thursday and he asked to come Friday and I agreed but told him it could not be pushed any further ( almost a month from first contact) . Then I get a text saying we ow 204 more dollars for travel and service-no mention of this when I talk to him on Monday or any other conversations. This was also not agreed with in the original contract. He told my dad what he and he paid it. There is no mention of travel charges or service charge in any of our conversations or conversations with my dad on top of the fact it was not mentioned when we scheduled him to come on Wednesday then Thursday and Friday. I explained to him that my dad had a already paid for parts and installation and we pay the agreed-upon price. I also asked him for a receipt for the part that he said he had to buy another part. He said my dad agreed to the other part. He texted me a snippet it from my dads message but neglected to include the part where my dad s Venmo account was not working and he agreed to pay cash for the part that he owed money for. The $91 one. But then he got Venmo working and paid off the guy. I told him he probably should not have paid in installation before the guy came out, but he did in good faith. The guy was going to complete this project. The guy refused to provide a receipt to me, and then sent me disturbing messages. Looking into my background texting me a picture of a profile he thought was mine, which wasn t stating that he was going to look into my employment and colleagues looking into a GoFundMe account and accusing me of stealing money from people, then not knowing the full story about me being out of work and trying to raise Triplets that were born at 26 1/2 weeks . He accused me of basically stealing money from people. He then told me that the court public opinion will judge my character indicating that he was going to smear me over social media. I will include in several emails pictures because they will not all fit on one email. I do also have a text from my dad s phone where he said he has no problem with giving refunds.
Diane C.
Sep 2025
Hot Tub or Spa Repair or Service
It was a terrible experience. As noted above, nothing was completed in the 3 months except cutting the broken pipe. He originally needed a payment of $200 for the service fee and for a deposit. Throughout the past couple months, he made countless excuses for not coming out such as weather, family issues, etc. He came out 3 other times spending an exuberant amount of time in the bathroom or in his car to get tools. Sometime during this time frame, he also took the manifold of my hot tub which is priced at around $300 on Amazon. On September 7, he came out and claimed he needed to borrow $200 for parts because he left his wallet at home. I gave him the money and he took all of his tools with him. He said he was going to pay me back the next day. I have called him multiple times and he wont answer. No work has been completed and he owes me $400 total for work never being completed and for the money I lent him.
Bob B.
Aug 2025
Hot Tub or Spa Repair or Service
Worst experience ever contractor showed up 3 hours late then it went down hill from there told us he really didn t need the job and should be sitting on an island somewhere after all his family is well off and hard working farmers which had nothing to do with our service call. My son and I tipped the tub on its side per request by Tim then he sent us a 8 paragraph text on how tubs should not be tipped I guess to cover his own ass , and turns out tub never had to be tipped because repair was thru the rear panel so in all we paid approximately 600.00 for this guy to never come back even though he said all work guaranteed for a year who would know found him on your list and as a customer we were scammed.
Response from Lifeline Spa Repair
"We take customer concerns seriously, but this review does not reflect the facts of what occurred. Our technician accurately identified the source of the leak, which required the tub to be flipped in order to access the damaged manifold. From the start, it was made clear that lifting and lowering the tub is not a service we provide. The customer and his son chose to handle that themselves, against our professional advice on how it should be done. The manifold was replaced correctly, and before leaving both the customer and his son personally inspected the repair with us and confirmed that no leaks were present. The following day, the customer reported a completely separate leak on the opposite side of the tubunrelated to the work performed. We immediately offered to return the next day, but instead of allowing us to honor our warranty, the customer became increasingly hostile. For safety reasons, we documented all communications and involved local authorities. The repair we performed was successful, and we went out of our wayincluding returning outside normal hoursto get the job done. While we regret this customer feels dissatisfied, the claim that they were scammed is simply untrue. We stand firmly behind our work and our reputation."
Sixtos B.
Aug 2025
Hot Tub or Spa Repair or Service
We recently moved into a new home and were told the hot tub was working great. Having never owned one before, we didn’t think otherwise, until we filled it for the first time and water leaked everywhere. Completely overwhelmed, we called Lifeline Spa Repair, and Tim came out the very next day.
He immediately diagnosed the problem, removing the sides of the tub so we could see where the water was pouring out. There was extensive freeze damage, and both sides needed 12-port manifolds replaced. After doing our own research, we realized Tim’s pricing was not only fair but exceptional. Even better, he completed the full repair the following day.
Once the repairs were done, Tim took the time to walk us through how to properly maintain the hot tub with chemicals, which was incredibly helpful for first-time owners. Since then, the tub has been running perfectly.
From start to finish, the entire process was seamless. Tim was professional, knowledgeable, and went above and beyond to make sur
Erick M.
May 2025
I received my brand new hot tub on a Saturday morning and in a rush to get it ready for a party, accidentally put a pin sized hole in the acrylic. I sealed the hole but decided that since the tub was brand new, I wanted a ?professional? to do a long term fix. We used the tub that Saturday/Sunday with no seal related issues. I reached out to Lifeline for repairs on Monday and explained in detail what had happened to Tim over the phone. I told him that I had sealed the hole but since the tub was brand new, I didn?t want to take any chances. Tim scheduled an appointment for Wednesday at 12. He talked down the issue and said that after he was done, we wouldn?t even know anything had happened to the hot tub. Tim showed up after 2PM(he did call and said he was going to be late because it had rained that morning?not sure how the weather affected things but I was home all afternoon so I didn?t care about the delay too much.). He was very chatty when he first arrived and I told him that we had also just noticed a small leak on the opposite side of the hot tub that it was going to be taken care of under warranty. He suggested that we could just have the warranty repair tech take care of the acrylic but I told him since we were already paying him to be out there, I?d rather just have him take care of it. At this time he received a phone call and indicated he would call the person back. He then said he had to go to his car for parts. He was gone for 10 minutes and when he came back, his whole attitude changed. He said that he would not work on the hot tub because he didn?t realize it was under warranty (I had told him on Monday that the hot tub was brand new) and working on it could void my warranty. I told him I was willing to risk it and wanted to get the problem fixed. He then got much more aggressive and borderline hostile. He started criticizing the manufacturer, said he?d never seen a new hot tub leak (which is total BS) and told me I should return the tub. He went as far as criticizing me for puncturing the tub and then said he didn?t want to get blamed for the leak on the opposite side of the tub and ?ruin his company?s reputation?. I was shocked not only about the turn of events but more so about the hostility. I?m not sure if the phone call was about a more profitable job or a reason he wanted to get out of here quickly but that trip to the car seemed to be a trigger. I asked him if he was just gonna take the money (the initial $100 they charged for the visit) and run. He told me not to blame him for the mistake I made and went on and on about how the manufacturer had a bad reputation and I should be mad at the seller about the leak (not sure what that had to do with the issue he was there to address). After he left, I started thinking about the exchanges we had after he went to the car. It was all hostile gaslighting. Blame the manufacturer, blame me, etc. No apologetic tone for not wanting to do the work?pure aggression. It was the most unprofessional experiences I?ve ever had with a service company. I would stay away.
Response from Lifeline Spa Repair
"I?d like to state first that I openly suffer from severe PTSD, and over the years I have worked very hard to be at a place of peace. This interaction was so inappropriate that I waited before responding. Immediately afterward, I contacted Angie?s List in shock and embarrassment to report what I considered an attempted assault. I struggled to even get into detail with Angies because what had occurred was so disturbing. This incident should have never happened. We have always and will always treat our customers with respect and professionalism, and we expect the same in return. Erick?s behavior during this situation was very inappropriate, far beyond anything I?ve ever encountered in my career. No one, myself included, who is simply performing the service requested should ever be treated in this manner. While I prefer to move forward positively, the false statements in this review need to be addressed so others have the full and accurate picture. Erick, on the day of your appointment, my arrival was delayed due to a thunderstorm. We communicated the delay in advance. For safety reasons, because water and electricity do not mix. All appointments that day were pushed back two hours. You were treated no differently than any other customer. When I arrived, your very first comment to me was, ?Nice and tall, just how I like them.? From there, your actions and remarks became increasingly inappropriate, crossing clear professional boundaries and creating a situation where I no longer felt safe in your home. I ended the visit immediately, contacted the proper channels, the business owner, and reported the incident. Your review omits these critical facts and misrepresents why the job ended. I will always stop work when a customer?s behavior is inappropriate, and I will always choose safety, dignity, and professional integrity over tolerating harassment."
Chuck J.
Apr 2025
I called Angis list on or about the 13th of March. I received an immediate call that night form Timothy Didier from Lifetime Spa and Repair. We scheduled an appointment and he was here in about 2 days. It took him about 10 minutes to let me know the heater on the spa was not functional. He said he would look for one and get back to me in a day or two. I paid him $100 for the service call He called me the next day and said he found one for $150. He asked if that price was fine and I said okay. He asked me to send him the money. I normally would have not sent him any money except I trusted the Angis List site and thought they vetted their vendors well. After sending him $150 he said the price was actually $193 and he wanted to extra $43 to purchase it. Against my better judgement I sent it to him. He said he could install it before he went on vacation that next Wednesday. By the time Wednesday came around he said he couldn't be here on time to install it so he would do it after vacation and only charge me $95 for labor. He said he would do it the next week and would tell me what time. I didn't hear from him so I texted him. He couldn't do it the day he got back but said he'd come out on Thursday. Then Thursday there was the excuse that he was talking to his lawyer about a customer that used a stolen credit card to pay him for $3300 and he had to take take of that. He again said he would do it Friday or Saturday at the latest. Friday came about and he said he was stuck in a job in Gurnee. Saturday came about and no call or text from him. I left it along until a day ago and when I texted there was no answer. I tried to call him today and it sounds like I was either blocked or his phone was not on. I would like a refund of all of my money that I paid him which is $293.
Response from Lifeline Spa Repair
"Chuck, at what point in your novel are you going to mention YOU are the person I am in court with because of your payment with a stolen credit card? Have a great day"
Diana P.
Mar 2025
Hot Tub or Spa Repair or Service
Professional, professional, responsive extremely personable. Explained the problem and diligently resolved it. Very pleased with Service. A+
Response from Lifeline Spa Repair
"Hi Diana, So happy we were able to get those jets working on your jetted tub! Sometimes they can be bothersome but we understand how nice it is to fill that water up and relax after a long day of work. Even if it is just time to relax and have some time all to yourself! Nothing worse than filling the tub, getting relaxed, hitting the jet button?.. but? no jets!!! Good thing that isn?t something you have to worry about anymore! If anything else comes up (fingers crossed it doesn?t) but if it does, give us a jingle and we will have you relaxing in no time!! Thanks again Diana!!"
Jamie A.
Mar 2025
Hot Tub or Spa Repair or Service
I had the pleasure of hiring Tim for a spa repair, and I couldn't be more impressed with the service provided. From the moment he arrived, Tim was professional, courteous, and extremely knowledgeable. He quickly diagnosed the issue with my spa and took the time to explain everything in detail, making sure I understood the problem and the solution. What truly stood out was his attention to detail and the care he took in ensuring everything was running perfectly. Not only did he fix the issue efficiently, but he also went above and beyond by offering tips on spa maintenance to keep things running smoothly in the future. His work was quick, thorough, and done with the highest level of expertise. It's rare to find someone who is both highly skilled and genuinely pleasant to work with, but Tim delivered on both fronts. I highly recommend his services to anyone in need of spa repairs. I will definitely be calling him again
Response from Lifeline Spa Repair
"Hi Jamie! Wow, you and your husband are incredible and it was an absolute pleasure to work for you! We always try to explain everything issue and our plan of action as best as we can. Especially if it is something you can resolve on your own. Of course, we have no problem coming out to service you. We ALWAYS appreciate your business. We always welcome your call and if there is a way we can walk you through anything over the phone, we absolutely will. Advice and questions will never have a bill! Have a fantastic day, thanks again Jamie!!"
Angel V.
Mar 2025
Hot Tub or Spa Repair or Service
Hell yeah! Just copy and paste this!! lol Tim came out on a Sunday at 7:45 PM. My wife was having a girls night on Tuesday and out hot tub all of a sudden was not powering on. They were celebrating her best-friend?s engagement.. We were filling the tub by 9:00 PM and the party on Tuesday was great! Lifeline saved the day. The fact they came out on a Sunday night alone speaks volumes!
Response from Lifeline Spa Repair
"Angel! Thank you for the review! Hoping that the night was fantastic and congratulations to the friend on their engagement! It always seems like issues come up at the worst possible time, not only with hot tubs, but life in general! Happy that we were able to eliminate a small amount of your stress so you guys can focus on everything else! Whether it?s routine maintenance or an urgent repair, please never hesitate to give us a call, we will take care of everything ASAP! Thanks Angel!"
Greg C.
Feb 2025
Hot Tub or Spa Repair or Service
Breaker turned tub off while we were in Fl. It was -5 here. Did not know until we came home and tub off and water was not circulating. Tim came out next day. He drained our tub refilled and found 3 leaks on 3 jets. He fixed them on the spot. All of this was done the same day and he gave me a very generous price. Tub had been working great and leak free. Very happy with his response time, very clear communication, and exceptional service.
Response from Lifeline Spa Repair
"Hi Greg! Thank you so much for this review! We take the urgency of repairs very seriously, especially when delaying in this exact scenario. Not only is the repair important, but taking fast action to avoid potentially more damage is mandatory. Very happy everything worked out so well. As always, I hope to not hear from you in a long time because I never want you to encounter problems! However, when/if any future issues come up, give me a call, and we will take care of you immediately! Thank you again for allowing us to work for you, it was a pleasure meeting you. Have a wonderful day Greg!"
Michelle O.
Feb 2025
Hot Tub or Spa Repair or Service
Tim was great! He was super professional and has great communication!
Response from Lifeline Spa Repair
"Hi Michelle! I can?t put into words how amazing you and your husband are! Both of you dedicating careers to making the world a better place and a better future for our youth. Not to mention the most patient and laid back people I have had the pleasure to work for, hands down. I admire you both and if ANYTHING comes up ever again, please give me a call. Again, thank you for your kindness and commitment to the community! Gratitude"
Christopher T.
Feb 2025
Hot Tub or Spa Repair or Service
Tim communicated very well. He was on time and most importantly repaired my hot tub for a fair price. Very happy with the service. I already referred him to a friend.
Response from Lifeline Spa Repair
"Hi Chris, I am happy we were able to locate the leak almost immediately and repair it asap! I appreciate you coming outside to chat a bit even though you were working. Not to mention it was -2 degrees, so I send my appreciation 2X over! I know I already told you this, but if anything else comes up, do not hesitate to give me a call ASAP! Thanks Chris!!"
Bob S.
Feb 2025
Hot Tub or Spa Repair or Service
Tim was great to work with. Professional, courteous and went the extra mile to make sure things were done right! Would definitely hire again!
Response from Lifeline Spa Repair
"Hi Bob! Thank you so much for the review! The light you supplied made it possible to work at night and it was greatly appreciated! I was happy to get that pump installed and get that water moving again! Should anything else come up, do not hesitate to give me a call! Thanks again Bob!"
Julian A.
Feb 2025
Hot Tub or Spa Repair or Service
Lifeline came out the next day, identified 2 leaks, and fixed them on the spot! Couldn’t be happier with the prompt and efficient service!
Response from Lifeline Spa Repair
"Hi Julian! It was an absolute pleasure meeting you! Look forward to seeing you in late April for maintenance and get you good to go for summer! If you need anything at all prior to that date do not hesitate to give me a call! Thanks Julian!"
James B.
Feb 2025
Hot Tub or Spa Repair or Service
Called about having my hot tub looked at because the jets were not operating properly. Tim came out next day as scheduled arrived on time , gave me a fair price and completed work when he said he would. Very appreciative of Tim prompt response to my requests . Great service and even better person! Highly recommended
Response from Lifeline Spa Repair
"Thank you James! You were great to work for! Lots of good laughs and I?m always down to talk sports! I was just telling my wife how your son looks exactly like you, exactly like you! High hopes for the upcoming football season, fingers crossed! Again, thank you so much and if anything comes up, let me know and I?ll be there ASAP, thanks James!"
Jessica R.
Feb 2025
Hot Tub or Spa Repair or Service
I am sure you wont allow this review to go up since you only post the 5 star reviews but Tim Didier is threatening and taking advantage of seniors, demanding payment for a job that was not completed, we advised we would pay all that was owed when the job was completed but he is threatening to take us to court over a few hundred dollars when all we asked was for him to fix the leak we hired him to fix and paid a deposit for him to fix then we will release final payment. This is not how to do business. Completely unprofessional behavior.
Response from Lifeline Spa Repair
"This woman is the daughter of a competitor. This is a completely fraudulent review. This isn't the first time she has done this and it is unfortunate, because in this industry there is enough business for multiple companies. Nonetheless, I wish nothing but continued success for your father's company! *Please refer to any other review, the honest reviews*"
John W.
Feb 2025
Hot Tub or Spa Repair or Service
Tim at Lifeline Spa Repair was Great!!! He was courteous and polite. He scheduled a quick appointment which was appreciated because my issue was with my hot tub heater working sporadically in the dead of winter. He called when he was on his way as well. When he arrived he quickly identified the problem and when done took the time to explain that the issue was with my pressure sensor and that it simply needed an adjustment and did not need to be replaced (which he could have done and that honesty did not go unnoticed) His pricing for the repair was more than fair which I also appreciated. Bottom line Tim was courteous, knowledgeable, efficient, honest and fair in his pricing for the repair. What more could you ask for in a repair technician!!! I highly recommend Lifeline Spa Repair!!!
Response from Lifeline Spa Repair
"Hi John, I thought this was a normal service call, little did I know I was in the presence of a champion! I am not going to disclose the champion of what but I gotta say I was in shock! Did I mention you are one of the coolest, most down to earth people I have ever met? I wish I could have stayed longer just to chat. I never hope that anything goes wrong with someone?s tub again, but man, I got to get out to you again haha! Seriously, though John, if you need anything at all, I am only a stone throw away. I can?t appreciate your review enough, you?re awesome! Have a great week, champ!"
Bradley K.
Jan 2025
Hot Tub or Spa Repair or Service
Tim is an awesome guy. Had to troubleshoot the issue and finally got to the cause of the fl-1 flow error. Tub is up and running and had a very reasonable rate!
Response from Lifeline Spa Repair
"Hi Brad! Oh man, I didn?t mean to call you Brad, I meant to say hi Mr. sports guru! You know what I mean.. So glad we were able to take care of the flow error. It wasn?t too fun working in 10? weather, but to be short, you are the definition of the perfect customer! Every time I was there working this guy was outside with me. Great conversation helped me not get frostbite, or at least I like to think that ha! I am not a betting man, but if anything changes, you will be hearing from me! I?m only joking, have an amazing day, Brad!"
Cindy C.
Jan 2025
Hot Tub or Spa Repair or Service
Tim did a great job winterizing my small hot tub.
Response from Lifeline Spa Repair
"Hi Cindy I did not have the chance to speak with you too long, but the short interaction and you having everything ready to go was all I needed. If you need opening assistance, or anything in general, please do not hesitate to give me a jingle. Thank you so much, Cindy! !"
Andi K.
Dec 2024
Hot Tub or Spa Repair or Service
Tim at Lifeline Spa Repair was fantastic. He responded to my inquiry within minutes, was able to come out the very next day, and had my hot tub fixed in under an hour. He was prompt, knowledgeable, and very personable. The whole process was seamless and pleasant, and I?m very happy with the service. Highly recommend!?
Response from Lifeline Spa Repair
"Thank you so much Andi! You are a great man and I love to hear your success story! I wish nothing but the absolute best for you and your family. If you need anything at all you better give me a call! Keep living the dream brother! Thanks again Andi!!"
Davita A.
Dec 2024
Hot Tub or Spa Repair or Service
Tim was amazing. He is very knowledgeable in his craft. He was prompt, explained things as he worked. He is definitely the go to person for spa openings and closings.
Response from Lifeline Spa Repair
"Hi Davita!! Thank you so much! You guys were kind, easy, and we were able to get straight to it! My favorite part of this job is meeting and working for amazing people like you! If you need anything we are only a phone call away. Have an amazing day! Thanks again Davita!!"
Steven V.
Dec 2024
Hot Tub or Spa Repair or Service
Over the course of a few days, our hot tub pump started getting increasingly louder and then seized up, and it is winter! I am not exaggerating that within one minute of creating and posting our issue, my phone rang. I spoke with Tim who advised he was from Lifeline Spa Repair. I explained the problem and he understood my sense of urgency in getting a new pump installed due to seasonal temperature concerns and offered us a fair price to replace the pump, and he showed up on-time and neatly completed the job. Thank you again to Tim for his professionalism and expertise on such short notice.
Response from Lifeline Spa Repair
"Hi Steve!! You did such a good job, addressing the problem instantly. It made the transition much easier and because of your quick response, Time was on our side. I hope you guys had a blast and the competition went well. I?m sure it was nice coming back home to a good to go, ready to rock hot tub!! I hope everything is going great for you, have an amazing week! Thanks again Steve!!"
Kathy Y.
Dec 2024
Hot Tub or Spa Repair or Service
Tim from Lifeline Spa Repair is diligent and professional in his work. He's honest and a great communicator. He is very upfront about costs and how he will execute the repair needed. He is also very personable and hard working. We had Tim out to our house on 2 occasions and now and I feel like we have a reliable, knowledgeable and honest hot tub repair guy! We will not hesitate to call on him again when needed. Thanks for all your work Tim.
Response from Lifeline Spa Repair
"Hi Kathy!! Every single time I was out by you guys, I had an awesome time! You and [Consumer Name Removed] were so welcoming and kind. Kindness always goes a long way. Talking sports with Bob and laughing about Vegas was so awesome. When you were there and it was dark outside, I really appreciate the effort to provide more light. If you guys need anything, just give me a call. Matter fact, I?m gonna shoot you a text right now to make sure everything went well with the cover! Thanks again, Kathy!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Lifeline Spa Repair is currently rated 4.8 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
No, Lifeline Spa Repair does not offer free project estimates.
No, Lifeline Spa Repair does not offer eco-friendly accreditations.
No, Lifeline Spa Repair does not offer a senior discount.
Yes, Lifeline Spa Repair offers emergency services.
No, Lifeline Spa Repair does not offer warranties.