AAA SOUTHPORT SECURITY

Excellent, very prompt service on initial quote followed by repair.

Great. They were punctual, worked efficiently and did the job right. They were happy to make a couple of changes I requested.

They always work, unlike the keys made at the hardware store. Service is quick, professional, polite.

For both the installations the vendor was courteous, professional and on time. The quoted price was a little on the high side, but the work was excellent. They were quick and when finished there was nothing to clean up. 18 months later everything still works well.

They arrived on time and did a thorough assessment of all the doors and suggested a few improvements, such as adding the door viewer and adjusting some hinges, to ensure the highest level of security for my house. The installer arrived a couple hours later to complete the installation.

Keith completed the job and educated me along the way on what caused the issue and how he was able to fix it. I continue to be happy with Southport Security's responsiveness and professionalism.

Locksmith was on-time, friendly and fast. Completed the job quickly and to my satisfaction. Also gave advice on other locks that he did not work on. Would use again.

A great experience. I moved into a new house and wanted to update/add dead bolt locks. Tom came out and gave an evaluation. Very knowledgeable and gave good advice on what I needed. The next day Keith came and installed the locks. Did a great job and was friendly, professional. Top notch company!

Moving in and the landlord did not supply key or remote for the garage and I had large items I needed to store. With the movers already there and working I called Southport Security for a solution. They arrived within 20 minutes. Picked the garage lock for me without causing any damage so I could get my stuff in for storage. They were prompt, made sure to get all of my information, including drivers license. They basically saved the day. When I finally received the keys from the landlord they worked perfectly, proving no damage from picking the lock.

They did a very good job. The person was very friendly and explained everything he did. It was a very satisfactory experience.

The whole experience was exceptional. My wife's purse, including our house key, was stolen. I called AAA Southport Security at 1:30pm on a Saturday (they close at 2pm) and was told that they would be at my house that same day between 3-4pm. The locksmiths arrived a little after 3pm and finished at 5pm. Upon arrival and without prompting on my part, they produced identification. At all times they were professional and courteous.

Called and got immediate response, made afternoon appointment for following day. Technician prompt, even a little early, did job quickly and well.

Great experience once again with these guys. Tony came by to give the estimate and check out the frame to make sure there wouldn't be any unforeseen issues, and advised me on what size door to order. Once the door arrived he came by again just to make sure all the necessary parts were there, and then scheduled Rafael for the installation. The first appointment with Rafael got rained out; it was pretty stormy and he said it wasn't good for the screws to be wet when being installed (due to potential corrosion). I appreciated his honesty (instead of simply going ahead with the installation to get it done with). We rescheduled and the second appointment went great with no problems. He showed up right on time and called beforehand to let me know he was on his way. He did a great job and two months later everything is working smoothly with no problems or issues. I have had work done in the past by Southport Security as well. I always get great service and great advice on security issues. I highly recommend.

These guys are fantastic and I highly recommend them; they came through huge for me in an emergency situation and all their work has been outstanding. A couple weeks ago I had my back door kicked in by some thugs while I was home (they ran off once they realized I was there). This happened around 4:45 pm and by the time I called Southport Security a little after 6:00 they were already closed for the day (as were the other places I called). I left a message and Tony called back that night. He came over the very next morning to discuss options and give me an estimate, and an hour later Keith came by to fix everything up. He repaired my door, reinforced the frame with a sturdier strike and longer screws (that go further into the stud), installed a latch guard, and installed high-security Medeco locks with registered keys. I also had the same upgrades made to my front door just to increase the security there as well. After speaking with my condo association about all this, we decided to have the Medeco locks installed on our garage door and front door as well, along with the sturdier strike plate and latch guard. We also had a new electric strike installed on the front door to replace a cheaper one that the builders had used. Keith performed this work too and once again did a great job. A few days later I contacted Tony again to discuss the doors on my balcony, and had similar work done there as well (once again by Keith). I live on a raised first floor (above a garden unit) so maybe I'm paranoid beefing up security on the balcony, but it's not so high that someone couldn't get up there if they really wanted to. I also have a fourth job coming up for these guys - I ordered a security storm door and they are going to handle the installation. I'll post another review for that one; they deserve at least two good reviews for doing all this. If there was a grade higher than "A" for the categories of quality, responsiveness, punctuality, professionalism, and overall grade, I would certainly give it. Seriously, A+++ on all. The only one I can't comment on in too much detail is price because I didn't get any other estimates. (The first repair was an emergency so there wasn't time to gather estimates, and that experience was so positive I decided to just use Southport Security for all the subsequent work too.) I am guessing their prices are competitive though, and when it comes to security the main thing is to get the job done right, and they will definitely do it right. In all three instances Tony came by to discuss the work and give me the estimate, and Keith did a great job on all three. I also spoke on the phone with a guy named O.T., and all three guys are friendly, professional, knowledgeable, and happy to share security tips and info. Yet they also will not engage in the "hard sell" technique or try to talk you into things you don't want or need. For anyone who has been burglarized (or worse) or is concerned and simply wants to upgrade security, I have picked up many good security tips from this experience (from police, locksmiths, etc). For one thing, I recommend looking into how easy it is to pick a standard lock, and/or also to "bump" it (Google this and you'll see what it is). For this reason, I really recommend these Medeco high-security locks (not cheap - approx $300-$400 - but worth it I think). A latch guard is also a good idea (and these are cheap), along with the sturdier strike plate and wrap-around plate I mentioned. And like I said, I am also getting a security storm door for my back door (and these don't look bad either, they are somewhat decorative). These are all things that the guys at Southport Security can help with and would be happy to discuss with you. I also got some tips that go beyond their services, but if you're interested here they are: If you have an alarm the police recommended setting it at all times, even when you are home. They also mentioned that security cameras are a strong deterrent (although not cheap). Good lighting is also very important since crooks like to hide in shadows, so light up any dark areas around your place. And finally, I found something called a door brace in an online search to help prevent kick-ins, so that's another thing you can look into if you're worried about it. Ok that's probably the longest review ever, but I hope it helps anyone interested in upgrading their security. And once again, I highly recommend talking to Southport Security as well, they did a great job for me.

Tony came ahead of time to estimate and evaluate the nonemergency job. I was surprised at that amount of effort on so small a job, but I did have special requests and he wanted to verify my description of the situation. He was very accommodating to my scheduling needs, showing up at 6:15 a.m. so I could get to my own job on time. The locksmith who performed the job called ahead of time to verify the address and make sure someone was expecting him, and he arrived with the proper handset and tools and accomplished the job in a few minutes. Very courteous, efficient, and professional from start to finish.

They were very responsive. When your garage door is open, you can't leave. They came really quick and the guy fixed it so I could go to work.

Very well. They scheduled me promptly, showed up, acted professionally, and solved the problem. It was only a small job, obviously, but they handled themselves well.

Excellent. I would use them again.

Great. Smooth operations no problems.

They were very efficient, friendly and prompt.

They gave me the quote over the phone and came out to install. The installer was professional and very efficient. Cost was exactly what I was quoted. The high security locks are not cheap, but it's worth it. You can find bump key picking videos on youtube, so I wanted a great lock. The key for the medeco lock cannot be copied by anyone other than them, and only for the registered owner. I would use them again!

deadbolt works but I can''t lock the other locks from the outside of the door.

Very professional. Arrived on time, very pleasant.

Ontime with work, all parts on hand!

Their fee/price was competitive, and their professional approach was great. On time, happy to answer questions, and very thorough. Excellent work.