Get matched with top gas log pros in Burnham, IL

"BEWARE of this company!!! Everything started out great, the staff was initially incredibly responsive and came out for an estimate. Their estimate was reasonable and competitive to a 2nd bid I had received, and I was offered a $500 discount and a commitment that the work would be done in 1.5 days if I signed the contract in 24 hours. I went ahead and signed the estimate. That is when the problems started.... The project manager (Moses) was completely non-responsive as to when the work would be completed. They were provided access to my home, yet never contacted me to let me know when they would arrive or when work would be completed. 3 weeks later, I still did not have a response on work completion and Moses stopped answering my messages and would not answer my calls. Finally, after calling the office (which is always closed and has an outdated voicemail response that hasn't been updated since Oct. 3rd) , I received a call from the technician. He tells me that work is complete, and that he'll be doing a walk through in a few days. Today, he calls to tell me he is there , but he doesn't know where the main gas line is and he can't figure out how to get gas to the fireplace. Ok, interesting... I call my gas company because we have working hot water and have been paying our gas bill and they tell me gas is entering the home. I tell this to technician, who tells me, well, that's too bad, they don't know what the problem is and that is my problem to solve, the work is complete on their end. How is work complete, if you have hooked up a gas fireplace , but can't figure out how to get gas to it? Isn't this something you would confirm BEFORE doing work? I can't get in touch with anyone in charge at the office and I am honestly shocked that anyone could have had a positive experience with this company."

"Mirna and Rafael the best and easiest people to speak with. Walked me through the process and inspection. Gave a full overview of what was needed and its purpose. Discussed the warranty of all work done. 3 day operation of a 33 ft chimney. Tuckpointing of foundation to crown, New crown replaced, New flashing. 25yr warranty. Highly recommend to friends and family"

"They wee quick and cheap."

"Please use this as a warning before using this business, the owner does not honor life time warranty he states he has on parts. I had Jeff install a damper for us at the end of 2022, the metal pull you use to open chimney broke and in February I asked him for a repair, he said the part is covered but service fee of $125 is not, he said he will be on vacation for 30 days but will contact me when he returns, never heard back so in April 2023 I started texting and calling, he finally called me back 5/11/23 and as I was explaining the situation he hung up on me and would not take any more of my calls, very unprofessional"

"Ejector pump install went fine. Toilet leaked from from tank after repair. Significantly overcharged my elderly father. Charged $900 for the two repairs which were completed in one hour. No cost for the parts was listed only the final charge. the pump model was listed on the invoice. The pump could be found on line for $400. the float replacement for the toilet can be found for under $20. DO NOT USE THIS PLUMBER. You will be ripped-off."