Get matched with top gas leak repair technicians in Carson, IA

"I’m sharing this publicly because I have been misled, overcharged, and repeatedly ignored by Aksarben, and after giving them every opportunity to make things right. What started as a simple routine service call under my HSP membership turned into a high-pressure sales situation. Shortly after the technician visit, a salesperson arrived and quoted me nearly $20,000 for what was described as a “top-of-the-line” system — including $2,400 for a new water heater, supposedly with HSP discounts. During the signing, the salesperson instructed me to rush through the “quality control” call and falsely confirm I had reviewed multiple system options. I was only given one option, with no effort made to provide alternatives. I have also since requested a copy of the QA recording and been completely ignored. After installation, I discovered they had left my 1990s humidifier connected to this brand-new system. I was never told this would not be replaced and was later informed I’d need to pay another $784 (and at different times $500 and $1,500) to fix it. These inconsistent and shifting quotes are deceptive. After consulting multiple licensed HVAC professionals, I confirmed the total price was $6,000–$7,000 higher than comparable systems. The equipment sold to me is not top-of-the-line by any reasonable standard. I requested an itemized breakdown of costs and have been ignored entirely. To make matters worse, the system failed inspection by MUD utilities and was declared unsafe, leaving my home without gas service, hot water, or laundry for days. Aksarben refused to honor its own 24-hour comfort guarantee and has not issued the promised $555 compensation. When I attempted to cancel the purchase within the 10-day window, both the salesperson and sales manager were “unavailable,” and I was promised callbacks that never came. Multiple texts, emails and phone calls have gone unanswered. I’ve asked for the following reasonable resolutions multiple times: 1. A partial refund reflecting the excessive overcharges. 2. Replacement of the outdated humidifier at no additional cost. 3. The $555 compensation for the failed 24-hour guarantee. Instead, I’ve received only silence and dismissive responses. At this point, I am formally filing complaints with the Better Business Bureau, the Nebraska Attorney General’s Office, and other consumer protection agencies, and I am exploring legal action. This post is not an invitation for further discussion with Aksarben — it is a public statement of accountability. Homeowners deserve transparency, honesty, and respect, and my goal is to make others aware of how this company conducts business."

"We trusted backlund to ensure the lift station in our house was functioning properly and in good condition before agreeing to purchase our house. $1200 later someone named Jake said it was good to go. So we agreed with the purchase of the house. A month later it stopped working and our laundry room flooded. When we called backlund they said Jake no longer works there and sent someone else out. They took one look at the lift station and said it was at the end of its life and needed to be replaced. BACKLUND FAILED TO DISCLOSE THIS INFORMATION BEFORE WE PURCHASED OUR HOUSE. They did a patch up job so it seemed to function for the sale. Given we can not afford a new 5k lift station we asked if they would patch it up again. They got some new parts re used some old parts of another lift station and billed us $1200. So now we are $2400 in to what should have just been 5k in the first place. They should have replaced it initially because now when everything is said and done we will have nearly $7500 invested in this lift station instead of what should have just been 5k to begin with. The parts they purchased will just be replaced because everything would come with the new lift station. On top of that we were billed 6 hours for an electrician who missed a rusted out pipe that connects the lift station from inside to outside. If you spend 6 hours trying to figure out why something does not work you think they would actually examine what they are trying to fix. Unbelievable. We are taking our issue to the better business bureau."

"It went well the technician was great explained everything and the price was excellent."

"They fixed the furnace instead of us having to go buy a new one. Which saved us about $4,000.00. Our experience was really good. They took the time to explain everything to my husband and gave us a really good price and saved us money."

"DO NOT USE THIS COMPANY!!! This was our first time using Two men and a snake and it was a bad experience due to the fact they did not fix the issue we called about. We called to report a leaking dishwasher causing our basement ceiling to leak. The plumber came out and charged us around $700 for labor and parts to repair a pipe under our sink and in our basement wall to fix the leak when this did not resolve the issue we asked them numerous times to look at the dishwasher and turn water off to it, had they dont that on day one we wouldnt have had to call another company out to turn off the water and advise us we had a bad dishwasher and needed a new one. They instead changed pipes and made a mess of our walls unnecessarily to fix pipes that werent busted until they snaked the drain, although our pipe was corroded I agreed to pay for the first visit and the parts used if they agreed to remove charges for work that was not necessary they refused so I have filed a complaint with the BBB and also disputed with my bank these fraud charges of them taking advantage of someone who knows nothing about plumbing and causing further damage they simply said turn into our insurance they will pay for it, NO thank you! That affects my premium and they are trying to get over on us to pay for work we didnt ask for! I WILL NEVER use this scam of a company again and will share my experiences with anyone who will listen to never use them as they will do more work than what is needed and just expect payment. I asked to them to work with me and refund the 2nd days charge of $292 for labor and we would gladly pay the other $400 for services and parts they rudely declined and argues with me about what was going on in my home when we called saying we said a clogged sink and we never had issue with our sink it was always the dishwasher and had told them that from the beginning. They knew all they had to do was turn the water off to the dishwasher and instead of doing the right thing they took advantage and charged us for work that was not needed until they made corroded pipes break by snaking the drain as their office associate Kalli told me over the phone, so you broke my pipe then charged me to fix it? I see how you all do business."

"Got the job done quickly and no problems."

"The gentleman found 2 issues that could have cost me so much more if I would waited any longer for service. He was completely honest and even showed me the readings on the parts. Truly professional and honest."