Nebraska Home Appliance

Appliance Repair, Appliance Repair - Small, Dryer Vent Cleaning

About us

Hometown Hero Appliance Repair (formerly Nebraska Home Appliance) is located in Omaha, Nebraska. Hometown Hero has been serving the Omaha Metro area since 1988. If you need appliance service now, we're on the way. If you've got questions about your appliances, call us to speak with a technician, our advice is completely free. Our services include Washer Repair, Dryer Repair, Refrigerator Repair, Range/Oven Repair, Dishwasher Repair, Microwave Repair Whether you have questions, need parts for a job you're doing yourself, or need emergency service our factory trained, courteous uniformed technicians will be there to help. You can also stop by our full-line parts store to get the parts for your do-it-yourself job. Call us today and put our 40 years of experience to work for you!

Business highlights

36 years of trusted experience
Se Habla Español
Family Owned & Operated

Services we offer

Refrigerator, dishwasher, washer, dryer, microwave, wine cooler, refrigeration, oven repair & dryer vent cleaning.

Services we don't offer

Coffee makers, blenders & food processors.

Amenities

Warranties
Yes
Senior Discount

5%



Accepted payment methods

CreditCard

Photos of past projects

Reviews

4.8417 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
6%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 1-25 of 417 reviews

Cindy L.
01/2023
1.0
small appliance repair
  + -1 more
Two service calls within warranty time of first service- charged for both calls. $220.00 to align burner caps- !! Continued to insist 2nd call was due to clear orifice as well as align burner caps. Gave me discount $123.05. - REALLY? ABSOLUTELY should have never been charged for 2nd call. Be sure to have tech give you a Job Status card of work done. I was not given one on first service call. Also, warranty information is listed- 90 days- another bit of information not communicated. Job#464927 SG Date of work 12/20/22 I will NOT be using Nebraska Home Appliances Repair- I was totally taken advantage of.
Description of Work: Alignment of burner caps. Would have been over $450.00 if I hadn’t vented concern- both service calls tooooo expensive for service done

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$350

Pat R.
09/2022
5.0
appliance repair
  + -1 more
Excellent. Ali was very knowlegable & explained service as he performed it.
Description of Work: Refrigerator cooling fan

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Donna R.
09/2022
5.0
appliance repair
  + -1 more
Jacob and Vince did an excellent job. Very professional and friendly. Would definitely use this company again and would request Vince for the job. (Jacob was not from Omaha) The only reason I give fair for responsiveness was because we could not reach them by phone and had to personally go in to set up an appointment.
Description of Work: Refrigerator not cooling

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro

Steve F.
06/2022
5.0
appliance repair
  + -1 more
Technician showed up on time and completed repair in a timely fashion. Would definitely use Nebraska Home Appliance again.
Description of Work: Repair refrigerator not working

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frank M.
06/2022
5.0
appliance repair
  + -1 more
Excellent. Repair understood what the issue was and brought along the needed parts.
Description of Work: Dishwasher Repair under warranty

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Garren B.
05/2022
5.0
appliance repair
  + -1 more
The repair techs were knowledgeable and friendly and seemed to be experts in their field. He answered every question I had like I was asking a friend. These are now my go-to appliance repair guys.
Description of Work: Warranty repair for LG refrigerator

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dan G.
04/2022
5.0
appliance repair
  + -1 more
We have never seen such professionalism in any other service. Well done.
Description of Work: 3 of 4 stove burners needed a lot of help. Mark K did an amazing job. He went over and above what we thought could be fixed on our 1960s era stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

Dustin K.
11/2021
5.0
appliance repair
  + -1 more
Diagnosed a broken drain pump and replaced it all on same day of initial call. Washer / dryer were stacked and in a difficult location, but they managed and were very professional.
Description of Work: Washing Machine drain pump replacement - $330

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

Jeremy S.
11/2021
5.0
appliance repair
  + -1 more
Excellent customer service. I was very happy with Ali’s professionalism and friendliness. Glad to have my dishwasher repaired and I really appreciate the extra things he did to prevent another water leak.
Description of Work: Dishwasher water leak

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Warren C.
10/2021
1.0
appliance repair
  + -1 more
I have used this company in the past but never again! Thetech came out and diagnosed the problem. The $95 service call I was told would be deducted from the repair ended up being $101. The tech Then told me that the total repair would cost $295. On top of that the estimate I was told would be emailed to me never arrived. After waiting 5 days with no update I called to find the parts were never ordered. Again I asked for an estimate and was told they would email it to me but I have yet to see it. After all of that once the tech did arrive the total cost for the repair was not $295 but $365. I posted a review with these details on their website and was told by the "owner" that if I called the service line and asked for a supervisor they would try to resolve my issues. I did so 4 days ago and have yet to hear back. NOT EVEN IF THEY WERE THE LAST PLACE ON EARTH!!!!!
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$360

Dianna W.
10/2021
5.0
appliance repair
  + -1 more
Tech Kevin was friendly and seemed very knowledgeable in what he was doing and answered all our questions fully. All around the service was great!
Description of Work: Warranty work on my range.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary T.
08/2021
5.0
appliance repair
  + -1 more
Our serviceman Mike did an excellent job and was very personable.
Description of Work: Our Samsung range needed a new control panel.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Martha B.
08/2021
4.0
appliance repair
  + -1 more
great, however in retrospect should have just replaced dishwasher, my bad
Description of Work: dishwasher repair

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Martha B.
08/2021
5.0
appliance repair
  + -1 more
great work ethic, replaced washer parts, clean
Description of Work: Washing machine repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Pam R.
06/2021
5.0
appliance repair
  + -1 more
GREAT! I WAS TOLD BY ANOTHER SERVICE THAT IT NEEDED A NEW PUMP. APPliANCE ONLY 15 MONTHS OLD, 350.00. SAMSUNG HOOKED ME UP WITH NE APPLIANCE. FOUND PIECE OF GLASS IN HOSE. NO CHARGE!! HONESTY AND INTEGRITY!
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Naomi F.
06/2021
5.0
appliance repair, dryer vent cleaning
  + 0 more
Our fix went GREAT! We were able to be seen the same day I called due to another person's cancellation, so I feel very grateful. Our technician was right on time, wore a mask, covered his shoes, and was in and out job completed within about 45 minutes. Our dryer is working like a champion again, couldn't be happier! We already scheduled another appointment for my mother in law's house. Thanks!
Description of Work: We needed our dryer to be serviced, it stopped heating while drying.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Linda F.
05/2021
5.0
appliance repair
  + -1 more
The technician, Vince, was excellent and checked for problems in both the appliances and gave me the specifics of what he found. He was very patient with me and explained everything, giving me estimates for repairs & pointing out the cost for repairing the washer would be about as much as what I would pay if I were to buy one new. I opted to not fix the washer and he repaired the dryer. Very pleased with how everything went.
Description of Work: Maytag washer issue and noisy Speed Queen dryer

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

Cindi N.
05/2021
5.0
appliance repair
  + -1 more
Service was very professional and the technician was knowledgeable about my issue. He solved the problem in a matter of minutes and was very respectful of me and my home. I would recommend NE Home Appliance to others - prompt and reasonable cost.
Description of Work: Refrigerator Door Repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Mike V.
04/2021
5.0
appliance repair
  + -1 more
Absolutely phenomenal customer service from this company after subpar service from Samsung. Our repair tech Ali completed our repair quickly and was very friendly. Also provided suggestions and support for our other appliance which he didn't have to do. His demeanor and support will bring me back to NHA for future repairs, thanks Ali!
Description of Work: Replacement of damaged door on new refrigerator

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

sarah G.
03/2021
5.0
appliance repair
  + -1 more
NHA was extremely easy to work with and very competent. Jake showed up on time, about 10 minutes after I received an automated call that he completed his last job and was on his way. He wore a mask and socially distanced the whole time. Jake was professional, courteous, and thorough. He explained what happened, noted some other minor fixes, physically showing me on the dryer why they needed to be fixed. He even went in our backyard, despite the dog poop, and checked and cleaned the vent outside. He was done within 45 minutes and the price was exceptionally reasonable. I would highly recommend this company and we will use them again for any of our appliance needs.
Description of Work: Heater coil and temperature gauge in dryer stopped working

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Brandon J.
03/2021
5.0
appliance repair
  + -1 more
NHA did a great job! Mark was our service technician. He arrived a little early, but was willing to wait outside for a few minutes. He followed all the COVID procedures mentioned on the website. He was very patient, respectful, and responsive. He explained the problem and answered the questions we we had. He was also very quick- took him about an hour to diagnose the problem and fix it. Our dryer actually heats now and sounds a lot quieter. Super thankful for NHA!
Description of Work: Dryer Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen and Victor S.
03/2021
5.0
appliance repair
  + -1 more
LG refrigerator was no longer cooling. I went through LG customer service who opened a ticket with Nebraska Home Appliance. They were very courteous and professional from appointment scheduling, notification prior to the repair as well as the repair work itself. I wouldn't hesitate to call them again for other appliance repairs.
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Aaron G.
02/2021
5.0
appliance repair
  + -1 more
I had them come out and check on my gas range today, and they did a fantastic job in checking everything out and giving me peace of mind. The technician was very communicative and professional. I will gladly continue to use Nebraska Home Appliance for my future needs.
Description of Work: Inspect gas range

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$102

Gary S.
02/2021
5.0
appliance repair
  + -1 more
Service tech (Darrin) arrived on time and was very professional. He explained the repair process and even gave suggestions for preventing future problems. Very courteous & efficient....will definitely use them again if needing service!
Description of Work: Refrigerator water dispenser

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Angie G.
02/2021
5.0
appliance repair
  + -1 more
Fast and efficient, had everything up and running in no time. Technician was very polite and personable. Great experience, would recommend and use them again!
Description of Work: Belt replacement on dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information

830 S 75th St, Omaha, NE 68114

https://hometownhero.repair

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Dryer Vent Cleaning

FAQ

Nebraska Home Appliance is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Nebraska Home Appliance accepts the following forms of payment: CreditCard
No, Nebraska Home Appliance does not offer free project estimates.
Yes, Nebraska Home Appliance offers eco-friendly accreditations.
Yes, Nebraska Home Appliance offers a 5% senior discount.
No, Nebraska Home Appliance does not offer emergency services.
Yes, Nebraska Home Appliance offers warranties.
Nebraska Home Appliance offers the following services: Refrigerator, dishwasher, washer, dryer, microwave, wine cooler, refrigeration, oven repair & dryer vent cleaning.
Coffee makers, blenders & food processors.

Contact information

830 S 75th St, Omaha, NE 68114

https://hometownhero.repair

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed