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Nebraska Home Appliance

Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,

About us

Hometown Hero Appliance Repair (formerly Nebraska Home Appliance) is located in Omaha, Nebraska. Hometown Hero has been serving the Omaha Metro area since 1988. If you need appliance service now, we're on the way. If you've got questions about your appliances, call us to speak with a technician, our advice is completely free. Our services include Washer Repair, Dryer Repair, Refrigerator Repair, Range/Oven Repair, Dishwasher Repair, Microwave Repair Whether you have questions, need parts for a job you're doing yourself, or need emergency service our factory trained, courteous uniformed technicians will be there to help. You can also stop by our full-line parts store to get the parts for your do-it-yourself job. Call us today and put our 40 years of experience to work for you!

Business highlights

Se habla espanol
37 years of experience

Services we offer

Refrigerator, dishwasher, dryer, microwave, oven repair & dryer vent cleaning., refrigeration, washer, wine cooler

Accepted Payment Methods

  • CreditCard
Reviews
4.8390 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
6%
3
2%
2
1%
1
1%
Showing 1-25 of 390 reviews
Cindy L.
Jan 2023
1.0
$350
Two service calls within warranty time of first service- charged for both calls. $220.00 to align burner caps- !! Continued to insist 2nd call was due to clear orifice as well as align burner caps. Gave me discount $123.05. - REALLY? ABSOLUTELY should have never been charged for 2nd call. Be sure to have tech give you a Job Status card of work done. I was not given one on first service call. Also, warranty information is listed- 90 days- another bit of information not communicated. Job#464927 SG Date of work 12/20/22 I will NOT be using Nebraska Home Appliances Repair- I was totally taken advantage of.

Basil D.
Oct 2022
5.0
Yes, I recommend this pro
Very pleased with the service.

Pat R.
Sep 2022
5.0
Yes, I recommend this pro
$500
Excellent. Ali was very knowlegable & explained service as he performed it.

Donna R.
Sep 2022
5.0
Yes, I recommend this pro
Jacob and Vince did an excellent job. Very professional and friendly. Would definitely use this company again and would request Vince for the job. (Jacob was not from Omaha) The only reason I give fair for responsiveness was because we could not reach them by phone and had to personally go in to set up an appointment.

Steve F.
Jun 2022
5.0
Yes, I recommend this pro
Technician showed up on time and completed repair in a timely fashion. Would definitely use Nebraska Home Appliance again.

Frank M.
Jun 2022
5.0
Yes, I recommend this pro
Excellent. Repair understood what the issue was and brought along the needed parts.

Garren B.
May 2022
5.0
Yes, I recommend this pro
The repair techs were knowledgeable and friendly and seemed to be experts in their field. He answered every question I had like I was asking a friend. These are now my go-to appliance repair guys.

Dan G.
Apr 2022
5.0
Yes, I recommend this pro
$340
We have never seen such professionalism in any other service. Well done.

Dustin K.
Nov 2021
5.0
Yes, I recommend this pro
$330
Diagnosed a broken drain pump and replaced it all on same day of initial call. Washer / dryer were stacked and in a difficult location, but they managed and were very professional.

Jeremy S.
Nov 2021
5.0
Yes, I recommend this pro
Excellent customer service. I was very happy with Ali’s professionalism and friendliness. Glad to have my dishwasher repaired and I really appreciate the extra things he did to prevent another water leak.

Warren C.
Oct 2021
1.0
$360
I have used this company in the past but never again! Thetech came out and diagnosed the problem. The $95 service call I was told would be deducted from the repair ended up being $101. The tech Then told me that the total repair would cost $295. On top of that the estimate I was told would be emailed to me never arrived. After waiting 5 days with no update I called to find the parts were never ordered. Again I asked for an estimate and was told they would email it to me but I have yet to see it. After all of that once the tech did arrive the total cost for the repair was not $295 but $365. I posted a review with these details on their website and was told by the "owner" that if I called the service line and asked for a supervisor they would try to resolve my issues. I did so 4 days ago and have yet to hear back. NOT EVEN IF THEY WERE THE LAST PLACE ON EARTH!!!!!

Mary T.
Aug 2021
5.0
Yes, I recommend this pro
Our serviceman Mike did an excellent job and was very personable.

Martha B.
Aug 2021
4.0
Yes, I recommend this pro
$300
great, however in retrospect should have just replaced dishwasher, my bad

Martha B.
Aug 2021
5.0
Yes, I recommend this pro
$300
great work ethic, replaced washer parts, clean

Pam R.
Jun 2021
5.0
Yes, I recommend this pro
GREAT! I WAS TOLD BY ANOTHER SERVICE THAT IT NEEDED A NEW PUMP. APPliANCE ONLY 15 MONTHS OLD, 350.00. SAMSUNG HOOKED ME UP WITH NE APPLIANCE. FOUND PIECE OF GLASS IN HOSE. NO CHARGE!! HONESTY AND INTEGRITY!

Naomi F.
Jun 2021
5.0
Yes, I recommend this pro
$230
Our fix went GREAT! We were able to be seen the same day I called due to another person's cancellation, so I feel very grateful. Our technician was right on time, wore a mask, covered his shoes, and was in and out job completed within about 45 minutes. Our dryer is working like a champion again, couldn't be happier! We already scheduled another appointment for my mother in law's house. Thanks!

Linda F.
May 2021
5.0
Yes, I recommend this pro
$330
The technician, Vince, was excellent and checked for problems in both the appliances and gave me the specifics of what he found. He was very patient with me and explained everything, giving me estimates for repairs & pointing out the cost for repairing the washer would be about as much as what I would pay if I were to buy one new. I opted to not fix the washer and he repaired the dryer. Very pleased with how everything went.

Cindi N.
May 2021
5.0
Yes, I recommend this pro
Service was very professional and the technician was knowledgeable about my issue. He solved the problem in a matter of minutes and was very respectful of me and my home. I would recommend NE Home Appliance to others - prompt and reasonable cost.

Mike V.
Apr 2021
5.0
Yes, I recommend this pro
Absolutely phenomenal customer service from this company after subpar service from Samsung. Our repair tech Ali completed our repair quickly and was very friendly. Also provided suggestions and support for our other appliance which he didn't have to do. His demeanor and support will bring me back to NHA for future repairs, thanks Ali!

Momoro O.
Apr 2021
5.0
Yes, I recommend this pro
$227
Darrin was awesome!

Sarah G.
Mar 2021
5.0
Yes, I recommend this pro
$300
NHA was extremely easy to work with and very competent. Jake showed up on time, about 10 minutes after I received an automated call that he completed his last job and was on his way. He wore a mask and socially distanced the whole time. Jake was professional, courteous, and thorough. He explained what happened, noted some other minor fixes, physically showing me on the dryer why they needed to be fixed. He even went in our backyard, despite the dog poop, and checked and cleaned the vent outside. He was done within 45 minutes and the price was exceptionally reasonable. I would highly recommend this company and we will use them again for any of our appliance needs.

Brandon J.
Mar 2021
5.0
Yes, I recommend this pro
NHA did a great job! Mark was our service technician. He arrived a little early, but was willing to wait outside for a few minutes. He followed all the COVID procedures mentioned on the website. He was very patient, respectful, and responsive. He explained the problem and answered the questions we we had. He was also very quick- took him about an hour to diagnose the problem and fix it. Our dryer actually heats now and sounds a lot quieter. Super thankful for NHA!

Karen S.
Mar 2021
5.0
Yes, I recommend this pro
LG refrigerator was no longer cooling. I went through LG customer service who opened a ticket with Nebraska Home Appliance. They were very courteous and professional from appointment scheduling, notification prior to the repair as well as the repair work itself. I wouldn't hesitate to call them again for other appliance repairs.

Aaron G.
Feb 2021
5.0
Yes, I recommend this pro
$102
I had them come out and check on my gas range today, and they did a fantastic job in checking everything out and giving me peace of mind. The technician was very communicative and professional. I will gladly continue to use Nebraska Home Appliance for my future needs.

Gary S.
Feb 2021
5.0
Yes, I recommend this pro
Service tech (Darrin) arrived on time and was very professional. He explained the repair process and even gave suggestions for preventing future problems. Very courteous & efficient....will definitely use them again if needing service!
...
Showing 1-25 of 390

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Nebraska Home Appliance is currently rated 4.8 overall out of 5.

Nebraska Home Appliance accepts the following forms of payment: CreditCard

No, Nebraska Home Appliance does not offer free project estimates.

No, Nebraska Home Appliance does not offer eco-friendly accreditations.

No, Nebraska Home Appliance does not offer a senior discount.

No, Nebraska Home Appliance does not offer emergency services.

No, Nebraska Home Appliance does not offer warranties.