Service Guard - A Division of Black Hills Energy

Elderly people pay into this plan and it doesn't cover anything - It is a scam and I would cancel and go to a more reputable company for a whole house warranty.

Initial visit okay. Unable to repair dryer due to circuit board was wet and cheaper to buy new dryer. Oven door needed repaired but, didn't have part in-stock. Needed new springs. Only one came. Documented that we called advising part damaged --not damaged just not enough parts. Had to reschedule for following week. They (Service Guard) "assumed" they should contact our main number on the account for when they were on their way which, happens to be our home phone. First repair appointment they had my husband's cell number to call which, they did. For some reason for second appointment instead of asking what number to call for 2nd appointment they "assumed" they should call our main number. WRONG!!! If anything should have either called the same number for the first appointment or ASKED! Needless to say we are now having to wait yet another week as they called our house number, we weren't home and therefore "WE" missed the appointment ALL BECAUSE OF SERVICE GUARDS assumption to call our house number!!! B.S.!!!

I paid for the silver plan. I just called at 3am when my AC was no longer keeping up/blowing warm. I was told it will be 6 days before a tech can be scheduled. I know it is a busy time, but that is ridiculous. I will call my local company with whom I have an annual maintenance plan tomorrow. I am very disappointed in this so called service, not being there when actually needed.

I waited 10 days for an appointment to fix my air conditioner. I had an 8-noon appointment and they never showed although I kept getting told they were coming. My house is 80+ degrees with pets in it

Horrible. Every time they came out they had to order another part. 3 weeks in they actually BROKE my dryer which was working when they started. I have now been WITHOUT a dryer for 6 days and they came yesterday and told me IT WOULD be finished. COME to find out when I got home it was in the same broken condition it has been for a week! I've called and complained and still nothing has been done. In still out a dryer and their customer services is the worst ive ever seen!!! I would not waste my money again for this plan ever!!

I have a service agreement with them.  They came shortly after I called within that day.  They were clean and didn't cause any problems. For a household where someone isn't handy around the house an agreement with someone like Service Guard is handy to have.