Approved Pro
Aksarben ARS
Heating and Air Conditioning Service, Water Heater Service, Drain Cleaning,
About us
For fast and exceptional service for all of your heating, cooling or plumbing needs, call us now: 402-206-2049 Serving the greater Omaha, Nebraska area for over 40 years, Aksarben / ARS specializes in heating, air conditioning, plumbing, drain cleaning and sewer service. We have years of experience servicing and installing equipment in both residential and commercial properties and we have one of the most experienced construction service departments in the metro. We are licensed, bonded, EPA-certified and we require continual factory and in-house training of all of our technicians to ensure fully trained and skilled service technicians and equipment installers. We repair and replace most models of heating and air conditioning systems and plumbing and we offer one of the most comprehensive home maintenance plans available. When you call aksarben / ARS, you can count on our fast, friendly specialists to provide courteous, professional service evenings, weekends or whenever you need us! We have one of the largest fleets of service trucks in the area and we are available to help - 24/7. When one of our HVAC or plumbing technicians visit your home, rest assured that they have passed our pre-employment background and drug tests and are equipped to provide you with the service you need. Aksarben / ARS employees will treat you and your property with respect by calling before we arrive, providing an honest, upfront estimate before any work is done and taking care of your property by using shoe covers and drop cloths as needed. When you call us, you not only get prompt, skilled service, but also peace of mind. License # 1601136, 21110, 3239, 1601381
Business highlights
Emergency services offered
50 years of experience
Services we offer
HVAC repair, installation, drain cleaning, sewer replacement, plumbing & indoor air quality.
Amenities
Emergency Services
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 3
Assorted photos uploaded by Aksarben ARS
Reviews
4.1203 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 12% | ||
| 8% | ||
| 6% | ||
| 10% |
Filter reviews by service
Showing 1-25 of 203 reviews
Christine B.
Oct 2025
Heating and Air Conditioning Service
I’m sharing this publicly because I have been misled, overcharged, and repeatedly ignored by Aksarben, and after giving them every opportunity to make things right. What started as a simple routine service call under my HSP membership turned into a high-pressure sales situation. Shortly after the technician visit, a salesperson arrived and quoted me nearly $20,000 for what was described as a “top-of-the-line” system — including $2,400 for a new water heater, supposedly with HSP discounts. During the signing, the salesperson instructed me to rush through the “quality control” call and falsely confirm I had reviewed multiple system options. I was only given one option, with no effort made to provide alternatives. I have also since requested a copy of the QA recording and been completely ignored. After installation, I discovered they had left my 1990s humidifier connected to this brand-new system. I was never told this would not be replaced and was later informed I’d need to pay another $784 (and at different times $500 and $1,500) to fix it. These inconsistent and shifting quotes are deceptive. After consulting multiple licensed HVAC professionals, I confirmed the total price was $6,000–$7,000 higher than comparable systems. The equipment sold to me is not top-of-the-line by any reasonable standard. I requested an itemized breakdown of costs and have been ignored entirely. To make matters worse, the system failed inspection by MUD utilities and was declared unsafe, leaving my home without gas service, hot water, or laundry for days. Aksarben refused to honor its own 24-hour comfort guarantee and has not issued the promised $555 compensation. When I attempted to cancel the purchase within the 10-day window, both the salesperson and sales manager were “unavailable,” and I was promised callbacks that never came. Multiple texts, emails and phone calls have gone unanswered. I’ve asked for the following reasonable resolutions multiple times: 1. A partial refund reflecting the excessive overcharges. 2. Replacement of the outdated humidifier at no additional cost. 3. The $555 compensation for the failed 24-hour guarantee. Instead, I’ve received only silence and dismissive responses. At this point, I am formally filing complaints with the Better Business Bureau, the Nebraska Attorney General’s Office, and other consumer protection agencies, and I am exploring legal action. This post is not an invitation for further discussion with Aksarben — it is a public statement of accountability. Homeowners deserve transparency, honesty, and respect, and my goal is to make others aware of how this company conducts business.
Emma W.
Jun 2025
Plumbing
2 stars out of 5 because of how great the techs were. Ken R went above and beyond to make sure the right people came out and got the job done correctly (even sending out another tech when the first wasn’t quite on the mark). Lacking 3 stars because of the MULTIPLE phone calls required to communicate and set up appointments. Multiple no shows, local dispatch said it was miscommunication… Taking off work multiple times for miscommunication in unacceptable. Michelle would also say she would call back with updates then never does. Despite me calling her and explaining the importance of needing someone to show up at the arranged appointment and frustration of taking off work so many times.ANOTHER NO SHOW. The only phone number is for a national office who schedule appointments with clients before looking to see if those techs are even available. I would happily create a Google Sheet for this company to be able to accurately schedule appointments and get its act together. Highly recommend Southside Plumbing instead. More reliable service for same price. +1 (402) 342-1215
James B.
Oct 2024
Plumbing
Called Saturday October 5th 2024 at around 11am. Spoke to someone, gave my name, address, phone number. They repeated it back accurately. Appt set from 12-4pm same day. 3pm that day a sales manager comes by, says they don't have a ph# for me. I gave it to him. He said there's 1 guy working and he probably won't be able to make it today. He recommended I call another company if I wanted it done that day. So I did. Today is Monday October 7th, 2 days after I requested service. I get an email from April saying they don't have a phone number for me and asking me to call to arrange service. How do they lose my number twice? And further, who calls for weekend service for a plumbing issue but can wait till Monday because of a company's incompetence? Not me. I called a competitor and they made it that day. Aksarben ARS was a waste of my time on Saturday. And the email this morning asking to reschedule service made my jaw hit the floor. I do not recommend Aksarben ARS.
Response from Aksarben ARS
"We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, Michelle, a call on 402-935-6048 at your convenience."
Amy F.
Aug 2024
Heating and Air Conditioning Service
Although I started with a repair, they recommended replacing the entire AC unit because it was so old.
Response from Aksarben ARS
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Josh M.
May 2024
Heating and Air Conditioning Service
We were recently in the market for a new AC. So we called Aksarben ARS as we had seen their commercials on TV, heard them on the radio, and seem their vehicles throughout town. I was sorely disappointed that I called them. The caricature of salesman that came to our house was rude, spoke negatively of other companies in the Omaha Metro, and tried his best to pressure us into going with them. I’m so glad that we went with another company. Aksarben quoted us $10,000 for replacement and install. And in order to get their warranty we had to sign up for their “service program”. The company that we went with charged us $5400 for replacement, installation, and warranty (that includes 5 year labor and 10 year parts). DO NOT go with AKSARBEN ARS.
Response from Aksarben ARS
"We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, Michelle, a call on 402-935-6048 at your convenience."
Rick W.
Mar 2024
Water Heater Service
Woke up to no hot water this morning. Called ars at 8am and they had a repairman out by 10 am. Jeff arrived, checked everything and found the problem, had it repaired quickly. Great service
Response from Aksarben ARS
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Wade L.
Dec 2023
Plumbing
Jeff was so nice and went above and beyond to get our tankless water heater running again. Very professional and polite to work with.
Diane F.
Jun 2023
Heating and Air Conditioning Service
Mike was our service technician today. He was very nice, knowledgeable & friendly. He showed us what was wrong using his gauges, explaining things thoroughly. He’s the best technician we’ve had!
Response from Aksarben ARS
"[Member Name Removed], thank you for sharing this great experience with Mike! We're proud to have outstanding representatives on team, and always happy to hear how they're providing exceptional service. We appreciate your business!"
Jerry S.
May 2023
Heating and Air Conditioning Service
It was great, they worked extra hours to get it done on time, friendly and business like.
Response from Aksarben ARS
"[Member Name Removed], thank you for taking the time to share your experience and leave us a stellar review. You're a valued customer and we appreciate your business! Thank you for choosing us!"
Chanchal C.
Nov 2022
Heating and Air Conditioning Service
Aksarben ARS came to my house for an annual tune-up. My heating system was working fine and we had good heating. When the technician was almost done, we heard a popping sound with a flash and my system was dead. Per the technician, the controller board was damaged due to that popping event. Now we are without heat. I am regretting the decision of why I did call for tune-up ! I am no electrician but I think the system was not put up well after it was opened for inspection. He said the event happened because the motor withdrew way too much power. How conveniently motor chose to do so !! Well, it had been working fine so far unless something was messed up during the process. Technician promised he would call me tomorrow. I will update my review after that call on the following stuff: if they take the financial responsibility of fixing the controller board, not charging me a service fee again, and how fast they fix the thin
Response from Aksarben ARS
"[Member Name Removed], thank you for reaching out to share your concerns. Customer satisfaction is our top priority and we would appreciate an opportunity to discuss your experience further. We encourage you to contact our Quality Assurance Manager, Michelle, is available on 402-935-6048 if you are still in need of assistance."
John B.
Jul 2022
Heating and Air Conditioning Service
They have done an excellent job very thoroughly they come out and check everything on my air conditioning.
Response from Aksarben ARS
"Thank you for sharing your experience and leaving us a 5 star review, [Member Name Removed]. You're a valued customer and we appreciate your business. Please don't hesitate to call us for any future service needs."
Kathleen W.
Jul 2021
Drain Cleaning
I appreciate the work they've done for me. Price is reasonable.
Daniel K.
Jan 2019
Heating and Air Conditioning Service, Drain Cleaning
He was polite, explained what he was doing, and gave me a little instruction in how the pipes in a century old plus home run. It took him longer to unpack and pack back up than it did to open the drain, but he cleaned up the entire work area and took all the soiled cleaning materials with him. It was very muddy outside, so kept putting on the shoe covers when he came in and took them off when he went out! Very polite, very clean, and very careful, and fast!
Chris L.
Jan 2019
Heating and Air Conditioning Service
Our furnace had been shutting off before warming the house to the temperature set on the thermostat. There was a tag showing that Aksarben ARS had done service on the unit in the past so I had them come out. The technician, Michael, told me the primary heat exchanger was faulty and recommended more than $4000 in repairs. The furnace had “the potential to become hazardous, of leaking the products of combustion or flame roll out”. He had a second technician, Eric, come out to confirm this. I am not the homeowner so I certainly was not going to authorize anything. In my experience, when a HVAC technician found a hazardous furnace they turned off the gas supply and locked it, but Aksarben had me sign a “breached heat exchanger acknowledgment” form. They said they would send someone out when she got home and agreed to come back at 5:00. I had used Complete Comfort in Ralston in the past and decided to get a second opinion. I wasn't going to tell them it had been looked at and removed the warning tag. The homeowner was home by this time and told them Aksarben had been out. He immediately asked, “Did they tell you the heat exchanger was bad?” Jalen looked it over and said the heat exchanger was in “good condition”, cleaned a dirty flame sensor and recommended using less-restrictive air filters. The unit has worked fine since. The homeowner called Michael and cancelled the appointment. Incredibly, he claimed that he had no way to contact them (because this must be the only person in this business who doesn't have a cell phone). They were told that no one would be home. He miraculously got ahold of them since they did not show up. I posted on nextdoor.com about getting a second opinion and only one company was explicitly named- Aksarben ARS. Here are some of the comments after one day on line: “I’ve had a conversation with XXXX XXXX who is in this nextdoor group. I would give him a try. He confirmed that Aksarben ARS has a reputation for this sort of thing.” “Agree always get a second opinion, and if you don't feel comfortable get a third. I know aksarben for a fact pushes for the SALE. They were pushing for $800.00 temp repair then $1800.00 repair within a year, leading to a $4500.00 replacement. Called XXXXXXXX, over the phone they diagnosed the situation and said nothing was wrong, did have them come out just to check it out and clean it, they found a circuit unplugged (recently) they plugged it in cleaned it all up(aksarben charged for cleaning it just week before). Was on aksarben's SERVICE plan too! XXXXXXXX charges=$108.00 Sorry little biased here. All in all YES always get a second opinion!” “Aksarben is the worst” “some HVAC are dishonest, some techs not intelligent enough to diagnose properly. Get a second opinion. Heard good about XXXXXXX. Also an independent person I know, XXX at XXX-XXX-XXXX has helped me personally and some of my clients. Early Last summer Aksarben told a couple they needed to replace the AC. XXX came by and made a $130.00 repair. The Ac worked fine all thruout the season.” “Also had a bad experience with Aksarben. Will not use them again.”
Mike M.
Dec 2018
Heating and Air Conditioning Service
They did a great job.
Nathaniel P.
Jun 2018
Heating and Air Conditioning Service, Water Heater Service + 1 more
Horrific! I called this company based on Angie List reviews as I'd just moved here and the water heater went out after just a couple days. They made an appointment to come at noon yesterday. They didn't show up, so I called after a while. They first said an appointment was never made, but then realized it was cancelled because my name didn't match the assessor's website (I just closed on the house within a week). They tried to say the soonest they could come back would be the next day. I told them I'd already taken half a day off to meet them and wouldn't make another day available, so then they were able to find availability. A guy came out and quoted me $1927 for a water heater. He was professional and was the only highlight of this company. I explained that seemed a bit much for a water heater, and asked if there were cheaper options through them. He said no, their water heaters have their name on them and that there are no cheaper options available. So I went to Home Depot and was able to find a water heater fitting my needs for around $500. They were going to have a lead sent for delivery, install and haul away. It happens they use this same company...who said they don't have a cheaper model available. When they called to set up the appointment, I explained they had already quoted me $1900+ which is why I went to Home Depot. She said then that would be the price, even though it was a model that was only $500. This company is a joke and I regret wasting any of my time on them. Unless you have tons of cash to throw away, I wouldn't recommend even calling them.
John C.
Dec 2017
Heating and Air Conditioning Service
I called at 5am for emergency service. Called again at 11am to see how much longer it was going to be before they showed up. They could not find a record of my appointment. Said they would have to work me in. Serviceman showed up at 5pm. Tried to sell me a complete new unit. Said circuit board, sensor, igniter and blower motor were going bad. Igniter was bad. Charged $224.00 for a new igniter. I’m guessing that is a absurd price for the igniter. Unit has worked fine ever since. I’m guessing that the sensor should have been cleaned at the same time. I will not use this company again
William B.
Sep 2017
Heating and Air Conditioning Service
Aksarben suspected a leak in the unit, but instead of letting me make the choice of what direction I needed to go, the technician added 2lbs of Freon to a broken system and charged me for it. After the fact, he offered a leak test but I would have had to pay $300 for it. I refused the test. A competitor came the next day and performed the same test for free. In addition, Aksarben charged me another almost $300 for a product called Perform Renew that was supposed to unclog the closed circuit line. Later that night our house had no airflow as the coil had frozen. Bottom line, Aksarben was more concerned about selling parts and services than the well being of a working system and the finances of the customer.
Response from Aksarben ARS
"We appreciate you reaching out to us. Prior to this review, aksarben ARS did refund the customer for the services in question as part of our Exceptional Services Guarantee. We thank you for your understanding."
Brittany H.
Jul 2017
Heating and Air Conditioning Service
...
Response from Aksarben ARS
"We appreciate the feedback and review. We'll tell your technician and his supervisor of your kind words. Thank you for being a valued aksarben ARS customer!"
Scott R.
Jul 2017
Heating and Air Conditioning Service
OK. Looking back it would appear that the a/c unit is undersized for the size of my house.
William C.
May 2017
Water Heater Service
unknown
Response from Aksarben ARS
"Thank you for the positive rating and for being a valued customer!"
Melissa R.
Apr 2017
Heating and Air Conditioning Service, Plumbing
Not good they just did a tune up on the AC and didn't do any of the rest of the work and they didn't show me a report of their findings of testing the output of the system. They were just trying to pressure me into buying a new AC as my system was over 15 years old and the systems don't last that long. I will never do business with them again. I want my $270 back so I can find someone that doesn't suck. They performed one item on the list and tried to screw me over to get me to get a new system. They also jacked up the prices of things that I knew needed replaced to the tune of 25 percent more. The prices on their new systems is 3 times the competition.
Response from Aksarben ARS
"[Member Name Removed], thank you for sharing your experience. Aksarben strives to provide each customer with an exceptional service experience and we would like to discuss your specific situation further. One of our team members will be reaching out to you if we have your information on file, or you may call 402-935-6000. If you prefer, you may call Corporate Customer Relations at 866-803-0879."
Michael B.
Feb 2017
Heating and Air Conditioning Service
They called on the day of the scheduled inspection to say their tech was swamped and could we re=-schedule. We re-scheduled for several days later, on the appointed day at the end of the arrival window they specified they called again to say they wouldn't make the appointment. They again asked if we would like to re-schedule, I told them heck no and didn't have them back. This was in 2015.
Response from Aksarben ARS
"[Member Name Removed], thank you for sharing your experience. Aksarben strives to provide each customer with an exceptional service experience and we would like to discuss your specific situation further. One of our team members will be reaching out to you if we have your information on file, or you may call 402-935-6000. If you prefer, you may call Corporate Customer Relations at 866-803-0879."
Daniel P.
Jan 2017
Heating and Air Conditioning Service
I have used them quite a bit. They just changed overnight.
Daniel P.
Jan 2017
Heating and Air Conditioning Service
I pay monthly. The quality was good, but I had a bad encounter with them. Only one person came out to do the job and it took him about an hour-and-a-half. They just usually check the usual stuff and then, they try to sell a lot of stuff to me that I did not like.
Licensing
Insured
Licensed*
Trade License Number
1601136
Trade License Expiration
10/23/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Aksarben ARS is currently rated 4.1 overall out of 5.
Monday: 6:00 AM - 10:00 PM
Tuesday: 6:00 AM - 10:00 PM
Wednesday: 6:00 AM - 10:00 PM
Thursday: 6:00 AM - 10:00 PM
Friday: 6:00 AM - 10:00 PM
Saturday: 6:00 AM - 10:00 PM
Sunday: Closed
Aksarben ARS accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Aksarben ARS does not offer free project estimates.
No, Aksarben ARS does not offer eco-friendly accreditations.
Yes, Aksarben ARS offers a 5% senior discount.
Yes, Aksarben ARS offers emergency services.
Yes, Aksarben ARS offers warranties.
Aksarben ARS offers the following services: HVAC repair, installation, drain cleaning, sewer replacement, plumbing & indoor air quality.