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"First, we had a consultation with Jim, who was very thorough and honest about all the options available. The crew were punctual and very considerate, making sure everything was covered in plastic to keep things clean. There were A LOT OF rocks and debris in the attic (apparently the roof used to be flat concrete). So, it took them all day instead of half the day to finish the work. I feel so bad for the crew, and they were still so nice."

"Workers were efficient, clean, and pleasant. They described their work and then did it. The following work was performed: 1.Remove registers , clean and sanitize. 2.Clean out duct with Rotobrush to remove loose dust, fluff, particles, etc. 3.Wipe down the inside walls of the vent area with warm water and disinfectant mix."

"To Whom It May Concern: It has now been well over three years and our kitchen remodel has never been completed. We have not been contacted in over 2 years regarding the completion. This remodel has been LESS than satisfactory. Listed below are our grievances: 8/31/15 - We discussed with the salesman, Ron, what we wanted in the kitchen and the price we could afford. He eventually agreed and we asked if he needed to see the electrical box or anything else. He did not. 9/3/15 – After the kitchen had been demolished and $5500.00 had been collected from us, Ron finally looked in the electrical panel box and decided an additional $6250.00 would be needed to upgrade the panel, install LED lights, which he had told us weren’t necessary, and to put copper pipes under the sink (which already had copper pipes). He refused to continue the work without an immediate payment of an additional $5000.00. 9/4/15 We arrived home on that Friday night to find chicken bones on the floor of our demolished kitchen and empty beer bottles in addition to garbage, paint, plaster, tools and more chicken bones scattered all over our driveway and backyard. (Pictures enclosed-#1) We called the company and were told they would come out the next day to clean it up and haul away the trash. Instead, they moved the trash to the side of the driveway, leaned it against our new redwood fence, and it remained there for 4 weeks. (see enclosed picture #2) - The choice of cabinets had to be done by text because THND had nothing to show us. They were then put in without approval and they were, in many cases, either wrong or missing. - A cabinet was place directly touching the stove, a fire hazard. It would not have been corrected had the “city inspector” not pointed it out. (see enclosed picture #3). - The awful molding at the top of the cupboards, which in many cases doesn’t fit, was not a choice, it just showed up. And it started separating from the ceiling 3 months into the remodel, and had to be re-caulked. - The painting was done by a very inexperienced painter who didn’t even have a ladder. He stood on two paint buckets to paint near the ceiling. - THND must not own any ladders or buckets because the men used ours, covering them with stucco and paint, and ruining a large bucket. - The light fixtures were completely closed BEFORE the inspector came. He was NOT pleased. Everything had to be opened up again for inspection. - Rather than move electrical outlets, notches were cut into the backsplash to accommodate plugs – a very shoddy and amateurish job. (see enclosed picture #4) - An outlet was placed under the sink next to a leaking pipe. Again, the inspector saw it and saved us from possible disaster. - After the installation of the $5250.00 new electrical box, our brand new stucco was repaired so fast and poorly that it didn’t begin to match the surrounding stucco in texture or color. We had to wait TWO MONTHS for a correction and a big mess was left on the steps and cement underneath. - During a heavy rainfall, a leak in the bathroom ceiling, right next to the newly installed venting fan/light exposed an uncovered electrical box with loose wires floating around. Alarmed at the shoddy work and danger of exposed, un-grounded wires, we called our own electrician to come and check the work done by your company. 2/24/16 – Our electrician opened the ceiling in the bathroom to look over the situation. He said it is illegal to hide a box in the ceiling as had been done. Plus, it hadn’t been grounded and the box had to be extended to bring it down to ceiling level. Since he had worked at this house in the past, he knew that the LED lights in the kitchen were new so he went up into the attic to see what else was going on electrically. He said there were two other boxes that had been covered up and weren’t grounded – one in the main kitchen and one in the laundry area. Since nothing had been grounded so far he decided to check the new plug by the stove and found the ground wires cut off and thus not connected. He had to take out the box, extend the wires and reconnect the whole thing. Along the way he noticed that the new electrical box outside had loose wires, disconnected wires and mislabeled circuits. As he was working on the plug by the stove he noticed that it was on the same circuit as the stove and the microwave – all labeled dishwasher. He said if we tried to run a toaster oven when the microwave was going we would blow the circuit. I’d be interested to know what the “dedicated” lines to the kitchen actually are. We paid an extra $4000.00 for them. We now had several holes in the ceiling that need to be re-plastered. The electrician said that if it had been done properly the boxes that were covered up would, instead, have been turned around and opened UP to the attic instead of burying them. As it is now, the boxes on the ceiling, even with decorative covers, are ugly and amateurish. 3/15/16 and 3/18/16 – your electricians returned to finish and check remaining work. Holes remained open in the ceiling of the kitchen, washer/dryer area and bathroom. An appointment to fix them was made and cancelled and then we never heard anything from THND again. 1/31/17 – A continuing leak in the bathroom ceiling, caused by the vent put into our new roof by THND, had to be repaired by our roof people. We paid for this. (see enclosed picture #5) 2/2017 – We had the holes in our kitchen, washer/dryer and bathroom ceilings repaired and painted. We paid for this. To say that we were disappointed with THND would be a gross understatement. We saved a very long time in order to be able to afford a kitchen remodel. We expected to be working with professionals but most of the work was at best, amateurish, and at worst, dangerously negligent."

"Overall experience Terrific. Joseph is one of the most honest, straight forward guys out there. I am very thankful with God that he leasing me in the right way so that I would choose his company over the other companies out there. I’m the beginning I thought that the price was a bit high for my budget but then later I realized the skill level that he does in each one of his kinds of inspection he offers is unbelievable. I owe Joseph my life he helped me convince myself that there truly was a serious mold problem with the house that I just bought not even 1 year ago. So I moved out from my new home in the mean time before my health continues to get in more delicate situation. The mold odor has now begun to cause me to have asthma which I never ever had before in my life. The bank/ realtor Home inspection report of the home never caught any of this bad mal fowl odor and mold infestation from underneath the home. It’s crazy how some of these home inspection still are able to keep their business license when they are worth no good at all. Trust me you won’t regret yourself by choose Guaranteed Property and Mold Inspections. They are by far the best out there. They provided me with a very detailed reports which has lab results from samples they sent out and everything."

"The crew was very professional, knowledgeable, reliable, punctual and easy to work with. They completed the work even sooner than originally estimated. We would recommend them to anyone!"

"Should be called We DON'T Care. 2 weeks ago, my heater went out just 2 years after I installed it for almost $10K. A tech came out and said I needed a new part to have it fixed. He said it would only take a few days to arrive. A week and a half went by and no word from WeDon'tCare. I called them last week and they condescendingly said they couldn't give me an ETA for the part but to be assured they'd call when it arrived. (Ever hear of tracking?) Several more days of freezing cold went by with no word from WeDGAF. I called back again and they said they couldn't get the part because they couldn't find it. So they lied to me! They needed to send someone back out AGAIN to try to figure out another workaround. So, the same tech is coming back tomorrow to do what he should've done 2 weeks ago. He'd convinced me to sign up for their BS VIP program, but that's going to be cancelled tomorrow and refunded."

"They had a very respectful crew, were on time, and were very professional. They do not ask for a lot of money up front and are very very honest. I would highly recommend them to anyone."

"Everything was completed in a timely manner. Would definitely hire them again."