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"Had this company come out just to clean the fireplace and our dryer vent. The technician that worked on it clearly didn’t know what he was doing and the tech that was supervising him was outside in the car waiting. When he cleaned my dryer vent he made a mess and scratched up my brand new washer and dryer. He also stepped on the plug breaking it and almost causing a fire with my newborn baby and wife in the house because he said nothing. I came into the laundry room after he packed up and was about to pull away. I ran outside to tell him it was a mess and my dryer is dented and scratched as well as my washer. They are brand new just bought them and if they were delivered with a scratch would have been replaced by Home Depot. I had to call over and over in order to get someone to acknowledge the fact that this happened, continually being questioned are you sure the washer and dryer aren’t ten years old? I literally bought them a few months back and told them I had receipts to prove it. Then they tried to tell me their tech didn’t step on my plug ripping it out of the wall. I told them we had zero issues before they came out. My wife smelt the burning from the front of the house and stopped it or we would have had a fire confirmed by the electrician. The electrician told me it was definitely because of their tech and then I let the owner Martin know. He still tried to deny it and said he called them and they said it was our plugs fault it wears overtime. I then gave him the number of the electrician that came out and told him he was wrong again. Just very upsetting that someone puts your family in danger and continues to try and say it’s your issue. The electrician said because the tech stepped on it and didn’t say anything ripping it out of the wall chords came disconnected and we’re touching causing it to burn. Still trying to get someone out to fix the dents. He has paid me $300 for scratches on washer and got the electrician out after over a week of me bugging them but still waiting on someone to try to pull dents out of my washer. They said they will let me know when they have someone available. Very unprofessional and I’ve been communicating with owner the whole time. If you want to have someone put your family at risk and damage your proper Definitely go with these guys."

"It went well. I was quoted a price on the phone and when they got to my home and realized they had brought the wrong part, they made arrangements to return the next day. However, the price they gave me was more than what I was quoted on the phone. The manager Kim, listened to my original phone call that was made and called me back saying I was quoted the wrong price on the phone. They stood by what I was originally quoted and I really appreciated that. They apologized saying the person I spoke with was still a little new but they honored the price I was quoted."

"For over 30 years we have used the same HVAC contractor. Nine years previously they installed a new unit with a copper condenser. It failed 4 times and cost $1,000+ for labor and it was time to replace it. We asked for bids and Giddens Brothers had the most solutions and best price. Paul Giddens thoroughly educated us on all our alternatives and suggested a manufacturer that had an aluminum condenser that cost about $1,000 less then we paid 9 years earlier. The next week two very professional technicians installed a new unit and inspected all ducts, registers. They found air leakage in all locations and sealed all registers. How come it took over 30 years to find these problems? We are now a very pleased Giddens Brothers customer."