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"Had this company come out just to clean the fireplace and our dryer vent. The technician that worked on it clearly didn’t know what he was doing and the tech that was supervising him was outside in the car waiting. When he cleaned my dryer vent he made a mess and scratched up my brand new washer and dryer. He also stepped on the plug breaking it and almost causing a fire with my newborn baby and wife in the house because he said nothing. I came into the laundry room after he packed up and was about to pull away. I ran outside to tell him it was a mess and my dryer is dented and scratched as well as my washer. They are brand new just bought them and if they were delivered with a scratch would have been replaced by Home Depot. I had to call over and over in order to get someone to acknowledge the fact that this happened, continually being questioned are you sure the washer and dryer aren’t ten years old? I literally bought them a few months back and told them I had receipts to prove it. Then they tried to tell me their tech didn’t step on my plug ripping it out of the wall. I told them we had zero issues before they came out. My wife smelt the burning from the front of the house and stopped it or we would have had a fire confirmed by the electrician. The electrician told me it was definitely because of their tech and then I let the owner Martin know. He still tried to deny it and said he called them and they said it was our plugs fault it wears overtime. I then gave him the number of the electrician that came out and told him he was wrong again. Just very upsetting that someone puts your family in danger and continues to try and say it’s your issue. The electrician said because the tech stepped on it and didn’t say anything ripping it out of the wall chords came disconnected and we’re touching causing it to burn. Still trying to get someone out to fix the dents. He has paid me $300 for scratches on washer and got the electrician out after over a week of me bugging them but still waiting on someone to try to pull dents out of my washer. They said they will let me know when they have someone available. Very unprofessional and I’ve been communicating with owner the whole time. If you want to have someone put your family at risk and damage your proper Definitely go with these guys."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Tim came to my house , was prompt and friendly. Check out my blower switch and blowers, thermostat and everything pertaining to my insert . He was very through and explained every thing to me as her went along. He was patient and treated me with respect and dignity and valued my input. Being a Senior , I wanted someone I could trust and I did with him. My problem was a loose wire connection. I would definitely used this company again and Tim"

"Local Professionals come through: I had a water flow problem on the front center part of my roof that resulted in some of the sheathing under the overhang to dry rot. I also had a rain gutter with damage caused by a leaning tree. I called Roofmasters for a free quote. Johnathon explained the process and answered all my questions. Aaron arrived on-time for the quote on 8/27/2018. He explained what caused the dry rot and answered my questions regarding concerns I had about other areas of my roof. He put my mind at rest – telling me that my roof appeared to be in good shape except for the area that brought him there that day. I received the written quote on 8/31/2018 for the roof and gutter repairs and scheduled the work to be done on 9/14/2018. They called 30 minutes before arrival as promised. They were professional, courteous, efficient, and cleaned up after themselves well. They even replaced a couple cracked tiles at no additional charge. They are a local company (Suisun City, CA) that obviously still takes pride in their work. This seems to be a trait that is in short supply these days. I’ll definitely call them again the next time I need help with my roof."

"They were responsive and professional with the the estimate process."

"OMG I am so thankful for finding this company!! I was searching for companies to repair our roof after the Sacramento New Year's Eve storm. It took time to hear from our insurance company because of the volume of calls being made. The adjuster notified me to start looking for roofers right away, because it may be hard to find companies that repaired metal type roofs. Some said they did and then came out and said they didn't! It was a lot of work until I got ahold of this company. Wade came out and was so nice and assured me that they have the materials and could repair the roof which other companies said they had to locate the type and color! I got on their calendar and again I am so thankful. They do roofs and I also found out from a friend who used them that they do gutters also!! It took 5 months to get to our roof inspected and finding a company to do the work! Thank you Kim, Wade and the team for being a blessing through this trying time! We are happy customers!!!"

"It went well. I was quoted a price on the phone and when they got to my home and realized they had brought the wrong part, they made arrangements to return the next day. However, the price they gave me was more than what I was quoted on the phone. The manager Kim, listened to my original phone call that was made and called me back saying I was quoted the wrong price on the phone. They stood by what I was originally quoted and I really appreciated that. They apologized saying the person I spoke with was still a little new but they honored the price I was quoted."

"For over 30 years we have used the same HVAC contractor. Nine years previously they installed a new unit with a copper condenser. It failed 4 times and cost $1,000+ for labor and it was time to replace it. We asked for bids and Giddens Brothers had the most solutions and best price. Paul Giddens thoroughly educated us on all our alternatives and suggested a manufacturer that had an aluminum condenser that cost about $1,000 less then we paid 9 years earlier. The next week two very professional technicians installed a new unit and inspected all ducts, registers. They found air leakage in all locations and sealed all registers. How come it took over 30 years to find these problems? We are now a very pleased Giddens Brothers customer."