A-1 PROFESSIONAL HOME SERVICES by A-1 Chimney Inc.

"MISTAKEN IDENTITY - There are several chimney companies using 'A-1 Chimney' in there name. That’s been a confusion when posting reviews. [Member Name Removed] C. I'm so sorry you had this experience. That sounds terrible. Let me reassure you this is a Mistaken Identity. The items below explain why we are not the company that came out to your home. 1) When I type in your name [Member Name Removed] C. in our Customer Base software you do not show up. 2) You mention that they charged $129, we can't afford to charge that low of a price due to Workers Compensation and General Liability Insurances and other overhead expenses. 3) You mention 2 Technicians came out to service you. We only have 1 Tech per vehicle. Again, we can't afford to send 2 Techs in one vehicle for only $129. The only time we send 2 Techs is if we are doing repairs and heavy inserts. 4) You mentioned that they (the 2 technicians) said to call the owner "and she berated me and bullied me"… "she scoffed at me". The owner & manager of the company are males not females. To confirm this please click the link below to see our Contractors License on the Contractors State License Board {CSLB} https://www.cslb.ca.gov/OnlineServices/CheckLicenseII/PersonnelList.aspx?LicNum=752737&LicName=A+-+1+CHIMNEY+INC 5) You mentioned payment was to 'his personal Venmo'. We use a app called 'Global One Pay'. All of our technicians have this downloaded on their mobile devices. We recently switched to Hand Held Terminal Devices. 6) You mention 'it just 100% feels like a scam business'. You're absolutely correct. However, we are NOT the company that scammed you. You're not the only one that has experienced the same thing. We are being proactive about making the public aware of this. {{Please click the link below to see the CONSUMER BEWARE page on our website.}} https://a1professionalhomeservices.com/consumer_beware/ Final Thought: If you are convinced that 'A1 Professional Home Services by A1Chimney Inc. is not the company you hired, we ask that you please remove this review. 916-927-4235"

"Thanks Mr. [Member Name Removed]! We try our best to give good customer service. Take Care & Stay Safe!!!"

"Thanks [Member Name Removed]"

"Thanks for positive feedback!"

"Mr. [Member Name Removed]! Thanks for your positive feedback. I will definitely let Joel know. Thank You for your business. I'm glad that you we can still impress you after all these years! Lol"

"Thanks [Member Name Removed] for your feedback! Less than an hour is the average. Depending on how much buildup is in the chimney and accessibility for safety, it could be longer than an hour."

"Thanks [Member Name Removed]! I will let Joel know your commendation! Another tip for minimizing smoke smell is to close off the damper when NOT in use. Glass Doors help as well. Thanks for your business!"

"Mrs. [Member Name Removed]! Glad to hear everything went well with the Technician. Thanks!"

"Thanks Mr [Member Name Removed]! We appreciate your feedback. I will let Allan know! Appreciate your business!"

"Greetings Mr. [Member Name Removed]! Thanks for your feed back and concern. I looked at your file. The type of Fireplace you have is called a Prefab Fireplace (short for Prefabricated). The method of cleaning used in our industry is inserting Brushes & Rods from the bottom through the damper area all the way to the top where the cap is. This method ensures that the soot is cleaned from top to bottom. Hope this helps! Thanks for using A-1"

"Thanks [Member Name Removed]! I noticed that there are some repairs noted on the inspection report. We are having a special in the month of June for 10% off of all repairs. If you would like to take advantage please reply to the email you received from us with the word 'Approved'. Thanks again for your business!"

"Thank You [Member Name Removed]! It's good to know you were satisfied with our service."

"Thank You!!!"

"Thank You!"

"Thank You!"

"Thanks [Member Name Removed]! It's always nice to hear a positive review!"

"Thank You! We will let Lee know!!!"