A-1 PROFESSIONAL HOME SERVICES by A-1 Chimney Inc.

Had this company come out just to clean the fireplace and our dryer vent. The technician that worked on it clearly didn’t know what he was doing and the tech that was supervising him was outside in the car waiting. When he cleaned my dryer vent he made a mess and scratched up my brand new washer and dryer. He also stepped on the plug breaking it and almost causing a fire with my newborn baby and wife in the house because he said nothing. I came into the laundry room after he packed up and was about to pull away. I ran outside to tell him it was a mess and my dryer is dented and scratched as well as my washer. They are brand new just bought them and if they were delivered with a scratch would have been replaced by Home Depot. I had to call over and over in order to get someone to acknowledge the fact that this happened, continually being questioned are you sure the washer and dryer aren’t ten years old? I literally bought them a few months back and told them I had receipts to prove it. Then they tried to tell me their tech didn’t step on my plug ripping it out of the wall. I told them we had zero issues before they came out. My wife smelt the burning from the front of the house and stopped it or we would have had a fire confirmed by the electrician. The electrician told me it was definitely because of their tech and then I let the owner Martin know. He still tried to deny it and said he called them and they said it was our plugs fault it wears overtime. I then gave him the number of the electrician that came out and told him he was wrong again. Just very upsetting that someone puts your family in danger and continues to try and say it’s your issue. The electrician said because the tech stepped on it and didn’t say anything ripping it out of the wall chords came disconnected and we’re touching causing it to burn. Still trying to get someone out to fix the dents. He has paid me $300 for scratches on washer and got the electrician out after over a week of me bugging them but still waiting on someone to try to pull dents out of my washer. They said they will let me know when they have someone available. Very unprofessional and I’ve been communicating with owner the whole time. If you want to have someone put your family at risk and damage your proper Definitely go with these guys.

I called and specifically made sure they knew i needed my fireplace cleaned out because the glass was black and a service to make sure everything was up and running. when the tech arrived, he and his partner said they don’t clean fireplaces. they didn’t examine my fireplace and didn’t even turn it on and asked for the $129 service fee. I said i didn’t think I should pay since I was clear about the cleaning and they didn’t do that or service it. He told me to call the owner who told me ‘too bad. you should have told us it was electric’. she berated me and bullied me and interrupted so much that she wasn’t even listening to me. it just felt very much a scam to me. I was clear and they were incredibly rude and unprofessional. I can’t believe how condescending and belittling the owner was. She scoffed at me and said she was the owner when I asked to speak to someone else. I just said I was clear about what I needed and you guys didnt service or even turn on the fireplace. I shouldn’t have to pay the full amount for a service. She finally agreed to a very small discount. I felt bullied by her and intimidated to pay because the technicians wouldn’t leave until I paid. And then payment was to his personal Venmo, not even a business name. It just 100% feels like a scam business and they took total advantage of me as a single mom. They finally left and I was just in tears for how terrible it was and to have to pay for nothing. DO NOT USE THEM.

The service was efficient and prompt. The problem with getting a copy of the receipt was very time consuming and irritating. Adina, a helpful employee, was able to finally remedy the hang up.

It went well. Josh knowledge help us have piece of mind. The previous owners never use the fireplace and we wanted to make sure it was clean and inspected. He was not here long but his knowledge was worth it.

The tech did the work efficiently and it appears to have been done well. He was courteous and friendly. We would hire A-1 again.

It was just fine. Best to replace before they go out.

He was timely, neat, friendly and offered helpful tips for maintaining my dryer and chimney.

Great service again! I've used A-1 for years and their tech this time (Joel) did a fine job, just as I expected. Friendly, courteous, professional, punctual, and efficient. I'm very pleased and will use A-1 again for my future dryer vent cleanings. They also gave me a $10 discount since I'm a repeat customer. They've greatly expanded their list of services offered. So, I also plan to use them in the future to periodically clean my roof-mounted solar panels.

Fine. He was here for less then 1 hour

The chimney sweep, Joel, did a terrific job, not only sweeping the chimney but cleaning the whole fireplace of ash that was left from previous fires. The chimney previously put a lot of smoke into the house. Now there is not a hint of smoke. I will definitely hire A1 Chimney Inc. again the next time the chimney needs a good sweep.

didn't expect a small interior masonry repair to be sooo- expensive. Otherwise, the job went well. The technician was particularly personable and precise..

The cleaning went well and the fireplace brick repair and replace was more involved. Alan did a great job and offered solutions for cutting the new brick and keeping the look nice and safe. I'd definitely hire him again!

Fine, but since the chimney is two stories, not sure if they got all the way up.

great, however I haven't had a fire in the fireplace as of yet.

This was the first time I've hired A-1 Chimney and Dryer Vent Cleaning. The service was fantastic! I will definitely hire them again. (In fact, as soon as he left, I added the company name and contact information in my contacts.) I highly recommend them.

The workers were very courteous and professional and explained everything in detail.

Thank you Joel for doing such a great job and going above and beyond. Great service!!!

Did a very thorough job. Conscientious crew.

Very professional, thorough, and efficient. Great communitcation, and care not to bring new dirt into the house.

It went great, Lee arrived on time and completed the work in a quick and proficient manner he even put a clamp on the hose from the dryer to the wall to better secure it at no charge. We will definitely use A 1 Chimney service again.

After a shaky start, (tech said he was not informed about my raised hearth and wood stove, and I instructed him on how it had been done previously so he would not have to come back with help) then he did a very thorough job. Nice guy.

He arrived on time, got both items cleaned in a timely manner. Very informative and great attitude. He also showed me pictures of my chimney and provided additional feedback on other options available for the future. I really felt like he enjoyed helping his customers.

Showed up early. Did both jobs. No problems