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"Had a water heater go back and they determined that it was probably still under Kenmore parts warranty (since only 2 yrs old) so recommended I first call they to see (and it was where I got a free replacement through Kenmore) rather than have them do anything, so I greatly appreciated that. Since they determined that 15mins into the service call, I had them also replace an old external water spigot that was hard to turn on. They did a great job with that, even replacing the bib pipe since it had rusted and had minimal breaking into the wall."

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"Ram plumbing was fast, efficient, extremely courteous, and got the job done correctly. I will forever be using Ram plumbing in the future for anything I may need."

"Have used before and would use again."

"Nick came over today to help clean up our yard since the county brush and bulky pick-up in this coming Monday. Nick did a great job and help cut down a large tree limb that was hanging over our sidewalk. We also had some tile work done in our bathroom. Since I use a wheelchair he greatly improved the entrance to the shower area with some mosaic tile. it was a very difficult area to work in and he did a great job. He was promptly on time and finished as promised.
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"They are ethical and transparent. They did fantastic work, and unlike other companies, they were able to assist me in the way I needed them."

"While their quote was higher than others, they included many items we wanted and threw in the water heater as a bonus. Once we decided, they were out in 2 days and completed all the work in one day. Clean, neat, professional and explained everything after to ensure we knew how it worked. They even sent a QC inspector the next week to confirm everything was done correctly and answer questions. Top notch."

"Excellent service all around. I would highly recommend and will use again when needed."

"Our technician, Micah, was very knowledgeable and gave us a detailed explanation of what he found and would recommend. We were very impressed with him."

"The people were very responsive to my call and I got an appt. within two days. Since it was not an emergency, this was fine. I was just wanting to stop wasting water due to the hose bibb leakage when I watered my plants outside. I thought $49 for an hour's plumbing work was a bargain. They called ahead and said they could come 1/2 hour earlier that day, so they did. They were able to replace one hose bibb in the back and said they noticed the front one was leaking too and offered to replace it. They completed both tasks to my satisfaction within one hour. He also took a look at my kitchen faucet which had a smaller leak, and said the whole faucet needed to be replaced, so I didn't ask them to do that today.

They ended up charging me $50 extra for the parts ($25 each for the bibbs) in addition the original price of $49.00. That put the bill up to $103 including taxes. I wondered if I had been overcharged for the bibbs and in looking them up on the Home Depot site, I found the same ones for $20 each, so there was a bit of a mark up there.

They were very polite and worked quickly. They also said the bibbs and their installation were covered by a warranty and I would never have to pay to replace them again and pay for it. This was not written on the receipt I noticed later, so time will tell if the company stands by that. 

It was good to get it done. I am between home warranty policies right now and it occurred to me that if I had had one, I would have gotten parts and labor for $45 (price of the house call.) But, given the going rate on plumbers, I was satisfied to get the problem taken care of immediately.

A. Dalton




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