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Silverado Rooter & Plumbing

Founded 2004 • With Angi since August 2009

4.8

(45) Verified Reviews

Business Details

Phone Number

Address

1208 W Roger Rd

Tucson, AZ 85705

Description

We are a full-service plumbing company open everyday of the year. Each technician has at least 10 years of service plumbing experience. Our prices are extremely competitive. All work is done to code at all times. We are licensed, bonded and insured. Travel charges do apply outside of city limits.

Verified Reviews

A few reviews for this pro...
Pedro R.
5.0
03/03/2023
We had Justin Boucher come out to an emergency service call to our house since our sink was clogged. Since the house is a rental, the rental company took care of the cost. He quickly cleared out the clog from outside by clearing and pushing it to the main city drain line. He was very professional and courteous. When I need more plumbing done, I will give Justin a call every time! Thanks for the quick and quality service!
Description of Work
Clearing out the house pipe clog and pushing it out to the main city drain.
Category
drain cleaning
Lisa A.
1.0
03/27/2021
waited 7 hours - they never showed up office called at 630 pm to reschedule to the following week fired them and hired someone else
Description of Work
replace water heater
Category
plumbing, water heater repair
Sandra H.
5.0
09/09/2020
Silverado Plumbing is one of the most professional and experienced service related companies I've ever encountered. Long story short: do not hesitate to use them for all your plumbing related needs. I had a drain that started to clog a few weeks ago and got bad enough that water stopped draining altogether. I called out my heating and cooling company who also does plumbing to come out and inspect and snake the drain. Needless to say, that "plumber" simply tried to sell me on a multi-thousand dollar service instead, didn't tighten my sink pipe and left a huge mess and didn't fix the clog. As it's not the first drain I've had clog in my life, I knew that he did not truly try to fix it or use the proper tools and I needed to find somebody who knew what they were doing. I researched online and found that Silverado specialized in drain clogs and pipes and decided to gave them a call. The office manager was super friendly and against all odds was able to get somebody out to me the same day! Their plumber Aaron ended up coming out to my place with a helper within an hour of me calling and immediately got to work with professional grade tools. He tried snaking it on the inside but couldn't get deep enough so went up on the roof without having to ask him and snaked it through the roof. It wasn't easy, but he stayed with it and was able to get the clog out (which turned out to be roots)! He and his helper tested my sink multiple times to ensure there was no more leaks. Before he left, I realized the last "plumber" I hired didn't tighten up my sink correctly and water was leaking into the vanity. Aaron tightened this up for me as well. And best of all? He spent some time cleaning up the dirty water afterwards. Aaron and Silverado Plumbing were nothing but nice, timely and professional. Their prices are fair, they don't try to upsell you on something you don't need and they stick with the job until it's done. That shouldn't be a rarity, but it is in this day and age and Silverado should be commended for it. Don't hesitate to use Silverado Plumbing for all your drain and plumbing needs as I sure will for any other of my needs!
Description of Work
Unclogging bathroom sink
Category
drain pipe, drain cleaning
Erin T.
5.0
06/22/2018
We have an old house with old plumbing. After several tries with other companies, we found Silverado and haven't looked back. Silverado has repiped half our home, replaced our water heater, replaced a sink, and has rootered and videoed our problematic sewer lines. Unlike experiences we had with other companies, their prices and recommendations are sensible and logical, and do not appear to be driven by commission. I *sincerely* hope that their recent ownership change does not mean a change to this practice, because we are so happy to finally have found "our plumber". All of the plumbers who have been to our home have been polite, friendly, and helpful. In particular, we are grateful for the courtesy, problem-solving ability, and diligence of Tim and Jack, who are superb. These individuals take the time to physically show you the problem and explain the options available and ramifications for each. Workmanship is careful and demonstrates thought as to usability, cost, and need. These are professionals.
Description of Work
Over the years--repiping, water heater replacement, sink replacement, rooter and video
Category
plumbing, water heater repair, drain cleaning
Lynda W.
5.0
01/08/2018
I called and they came the next day. The workman was pleasant and professional. The problem was diagnosed and corrected in a timely manner.
Description of Work
kitchen sink not draining properly.
Category
plumbing, drain cleaning
SUDHIR B.
1.0
01/03/2018
Went very badly. Came on 8-19-17 to repair leak at piping connection. Charged $100.90; tried several things; added metal band; nothing worked; leak not stopped. I went to Walmart and got silicone tape, wrapped around pipe and stopped leak. What does it say for their competence that a novice like me could stop leak while their plumber cannot. Gave me bid 14221, IFSM W/O 58882 for $1160.95; got the work done by CURTIS PLUMBING for $816.08. SILVERADO is overpriced and incompetent; will not use them again.
Description of Work
had water leak in pipe connection
Category
plumbing

Service Provider Response

[Member Name Removed], your review is important to us and we thank you for your feedback. We aim to ensure that each of our customers are satisfied with our service. We utilize only the best quality parts and equipment. We also employ experienced plumbers that will ensure your leak is properly fixed with more than just silicone tape. We have made several attempts to reach you regarding this situation and we wish to rectify this matter. If you would like to discuss this further please feel free to contact Matt Montanaro at 520-696-0000. Thank you for your time.
Ronald R.
1.0
12/15/2017
My rental house had a leak from the kitchen sink into the basement. I did locate and remove the rusted drain pipe and cut away the wall for better access to the drain. I then called the service since it was a rental and I wanted to get it fixed asap. Tom arrived on time and gave me an estimate of $825, saying he would be there all day the following day. Not that I am a complete novice, but I was thinking that there was much more involved than what I envisioned. He arrived the next day and the drain was already hooked up. I did help putting the vent pipe, going into the attic to guide the pipe into the hole. Since this whole process took no more than two hours with perhaps a generous allowance of $50 for some 2 ½ inch ABS and a drain, this business charges almost $400/ hour. I blame myself for having been so gullible, but I certainly will not call these guys again or recommend them. And this is coming from someone who essentially never writes bad reviews, at least none that I can remember. Additionally, the invoice listed nothing about hours or material costs.
Description of Work
replaced a rusted drain pipe and vent pipe in a kitchen sink
Category
plumbing
Shannon Kaye G.
5.0
08/21/2017
The plumber came out to give me a free estimate. He determined the problem was not with the plumbing, but was instead related to the shower installation and likely under the builder's warranty. I know others who have used them as well. They have nothing but glowing testimonials for Silverado. That's why I called them, and I was thoroughly pleased.
Description of Work
Diagnose a leaking shower, and repair if in their scope of work.
Category
plumbing
Hugh C.
5.0
06/15/2017
Great! The technician, David Driggers, was punctual, professional and very informative. I certainly would use this company again - and would wholeheartedly recommend it
Description of Work
Issues with a bathtub faucet. Great!
Category
plumbing
THOMAS B.
5.0
04/10/2017
The crew led by Tom S. performed as promised, They were punctual, friendly and professional, always took time to fully answer our questions, The cost was below other estimates with no compromise in quality. We would definitely engage them again.
Description of Work
Silverado replaced the leaking main water line from the street water meter to our home.
Category
plumbing
Don M.
5.0
12/05/2016
Called Silverado Rooter & Plumbing at 8:00am. and spoke to Angel, who was very professional and polite, explained the problem I was having and she scheduled an appointment for between 10am and 2pm. (I ran emergency service for years and understand how hard it is to give an exact time, so I had no problem with the times.) She said they would call when on their way. I recieved a call from the tech who's name was Matt M. this was at 10:36am and he said he was about 30 minutes away. He got here at the time he said he would. He was very professional, polite and after I showed him the problem, he explained what he was going to do and proceeded to do his job. He was familiar with his equipment and was efficient. It is so refreshing to deal with a company that from first contact made me feel that I had a company who really understood customer service and plumbing! This is an old house 60's and does not have a "clean out" so Matt explained what he was going to do, so I understood what was going on. He "snaked 130 ft" and found the problem to be roots. He cleaned out the roots and explained what may happen in the future and what our options may be at that time, If we do have a problem in the future. The total cost was 140.00, I am very impressed and will use this company and will be comfortable recommending them to any one who needs a qualified plumber. I can hardly wait for any of my friends to have a plumbing problem so I can recommend this company. Thanks Silverado for a job well done!
Description of Work
Had a plumbing, ie. bath would not drain all the way. Was woried that this was a forcast of things to come. like a problem with the toilet and other plumbing.
Category
plumbing, sewer cleaning, drain cleaning
Stephen M.
5.0
10/22/2016
On a Sunday afternoon, Tom S. responded to my call regarding a blocked sewer line, showing up right when he said he would. He warned me in advance there was an extra $25/hr weekend rate (about $100 for the first hour, normally) and a nominal mileage fee, which was peanuts compared to what some of these other gougers charge (Cummings plumbing wanted $346 for the first hour!). Within 1/2 hour, Tom had the line cleared, then snaked it again for good measure with the 150' snake he brought. The difference between this honest, quick resolution of a common problem contrasts with the responses of Spartan plumbing, which I had the misfortune of call first. Now, compare this to my experience the day before with Spartan Plumbing. I called at 3:00 p.m. Saturday and was told someone would be at the house between 4:00 and 6:30 p.m. 7:00 p.m. rolls around and nobody is there and nobody has called me. I call back to get the answering service, who contacts the guy who was supposed to handle the call. 1/2 hour goes by and I get a call from some guy who is equivocating about when he will be able to make it out ("should be by 8:30" blah, blah, blah). I start calling other plumbers, but of course it is now Saturday night and I am being told by Roto Rooter a service guy can get to me in an 1 to 2 hours. I ask what the charges are and am told I will have to wait to talk to the service guy for that information. Sure, I'll wait another couple of hours to be given some ridiculous charge. Cummings Plumbing's answering service said $99 for the first hour. The plumber who called me said no, it is $346 for the first hour. I told him to forget it. While I am calling a guy from Spartan says they are ready to come by if I still want. Ok, I say, come by. They try to snake out the line and say the snake can't reach the blockage and all they have is a 90' snake, so my what I need to do is have a second cleanout installed closer to the street. This is a rental I own and is occupied, as the plumber knows, so he knows I have to fix the problem. When could it be done?, I ask. "I can get a crew out here tomorrow," he says. How much will it cost? I ask. "About $2,200," he says. I tell him no, thanks, and pay him $152 for not fixing the problem. The next day, Tom from Silverado comes out and clears the blockage for $130. I subsequently call the Spartan guy and ask why he didn't pull the toilet close to the sewer line and snake the line out. He tells me he used to do that, but because of possible problems with the toilet flange blah, blah, blah, he doesn't do that any more. Really? Digging up and adding a cleanout to an 80 year old sewer line for $2,200 is the way to go, huh? Something tells me that after they started work, I'd be hearing that the sewer line is old and cracked and I needed to replace it for, say, $8,000. Regardless, the guy brings a puny snake that isn't up to the job, charges me $152 to not fix the problem, and recommends an expensive solution that is ripe for trouble rather than pulling a toilet because of some speculative concern that the toilet flange could be a problem. So, I speak with Jeb, the Spartan service manager, because I find it hard to believe in the big truck the plumber came in there was not a longer snake. Jeb confirms that all they have are 90' snakes with a 10' extension because the code requires a cleanout every 100'. He then acknowledges that there are a lot of houses in Tucson that were built before this code was in place. He confirms that they used to pull toilets and run snakes, but blah, blah, blah. He offered to refund $50. I told him to keep it, that and I would use every review site I could to relay my experience. If you want a company that has inadequate equipment, then tries to tell you you will have to spend thousands of dollars do something that is liable to create even more problems, call Spartan. Since I dealt with them, I have heard similar stories about how they tried to turn a low-cost job into a job that cost thousands of dollars. If you want to fix your problem in a reasonable manner, call Silverado.
Description of Work
Cleared a blocked sewer line.
Category
plumbing
Andi S.
4.0
09/30/2016
They could of gotten it right the first time. The first repairman was very knowledgeable, knew what he was doing. The second one that they sent was to young to have much experience.
Description of Work
They cleaned the drains. They cleaned kitchen sink and plumbing between sink and hooked up the gas stove.
Category
plumbing
Laurie B.
5.0
04/03/2016
From the time I called Silverado and spoke with Chanelle to the time that Rudy came out to my house in Vail was only about two hours. Both were courteous and professional. I appreciated their quick response and will use them again in the future.
Description of Work
I called on a Friday Morning because my kitchen sink was leaking and they came out within two hours and fixed the problem.
Category
plumbing
Betty S.
5.0
01/27/2016
Very pleased with good quality work, quality parts, and fair pricing by Silverado Rooter and Sewer. All employees I interacted with were professional and courteous and obviously enjoy working for their boss, Art Cake, who goes the extra mile for both his customers and employees. Requested, and received 30 min courtesy call prior to (on-time) arrival. Will use (and highly recommend) Silverado for all future plumbing/sewer needs.
Description of Work
Sewer check valve
Category
plumbing
Robin A.
5.0
01/17/2016
We live on a flag lot, which means that it is a great distance from our house to the road, where the main sewer line runs. We have had a great deal of trouble over the years with roots getting into our line and clogging it up. Kasey & Mat came out and first snaked out the line and then came back and used a camera to view the problem and proceeded to power-flush the line. They were very prompt and professional. Considering that there were 2 trips with them spending over 2 hours each time and using expensive equipment I feel that the cost was very reasonable. On the first trip, where they snaked out the line, they were here for over 2 hours and only charged $200. On the second trip they not only power-flushed the line, but located and installed an additional clean-out (I think we now have 4). I would not only use this company again but asked for extra cards to pass out to my friends.
Description of Work
Cleaned out sewer lines from house to main sewer line
Category
plumbing, sewer cleaning, drain cleaning
Allan A.
5.0
11/13/2015
Simply Wonderful. They are my Plumbers for life. I will come to them for everything now on. Fast, Friendly and Reliable.
Description of Work
Cleared the Drain on way to Sewer
Category
plumbing, drain cleaning
betty B.
5.0
07/03/2015
I had a nationally known plumbing service out to repair a leaking toilet and without my asking they examined my outside sewer pipe and told me I had a root in the pipe and they needed to repair and replace the pipe at the cost of $7178.00 and it needed to be done right away. (they did not charge me for this)They would also throw in a $3500 cleaning out all my inside pipes job. I decided to get on Angie's list and found Silverado which had wonderful reviews. I called and Carter said he did not have the means to dig down 12 ft. which is where the other plumber said the problem was. Told Carter the whole story and that I felt uneasy about the whole deal. Carter said he wanted to come out and free of charge he would ck. things out to be sure I wasn't being taken advantage of. He came within a couple of hrs. and indeed I did have a root in the pipe which was only 5 ft. down but all I needed was to have it rotor-rooted and it would take care of the problem for a long time. Carter and Cody were very professional and I told them they are now our plumbers!!! Wish there were more honest repair men like Carter and Cody!!
Description of Work
rotor-rooted a tree root out of sewer pipe.
Category
plumbing, sewer cleaning, drain cleaning
Dick B.
5.0
02/07/2015
All the work was performed with professional aplomb and courtesy. I was completely satisfied.
Description of Work
Installed new sinks toilets and water heater during kitchen and baths. Also replaced main water valve to property.
Category
plumbing, water heater repair
Ken R.
5.0
01/29/2015
Rudy and Chandra were very professional and it was a pleasure too watch their approach to our problem.
Description of Work
unclogged a very badly clogged kitchen drain. Had to use power router al the way to the main...had to crawl under house.
Category
plumbing, drain cleaning
Ronald R.
5.0
09/15/2014
One of my tenants was concerned about the inordinate gas usage reflected on her monthly bill. Southwest gas had checked for leaks and found none. Richard, from Silverado, quickly found two old valves, one to the hot water heater and one to the furnace, both of which were leaking. He replaced the defective valves and checked to make sure both lines were holding pressure. The access to the gas line in the attic was difficult, being covered in insulation and without much light, but this posed no problem for Richard. The replacement of a hot water heater in an adjoining house was done because the old one had suffered from being flooded and was near the end of it's life. One factor for having this company replace this hot water heater rather than doing it myself was the quality of the hot water heater itself, apparently better than what Home Depot offers, and the reasonable price for this service. I have used this company for years and have always been pleased with the efficiency and costs for service.
Description of Work
Replaced gas hot water heater and located leaks in the gas lines supplying another hot water heater and furnace.
Category
plumbing, water heater repair, gas leak repair
Ross R.
5.0
06/17/2014
I am writing regarding my rental property at 616 E. Drachman Street. The bathtub drain was not draining. Rich and Jeff came this afternoon to trouble shoot. They were polite and courteous and diagnosed the problem right away.. As a property owner and manager, I always respect a plumber who can correctly diagnose the problem. Rich and Jeff were efficient and professional. They left the apartment as clean as when they got there. That is the marque of a true professional. I hope that Rich and Jeff will receive recognition for their efforts. I hope that when I call Silverado Plumbing in the future that you send Rich and Jeff. I will also post this on Angie?s List. I look forward to working with Silverado Plumbing in the future.
Description of Work
Repaired clogged bathtub drain.
Category
plumbing

Service Provider Response

Thank you so much for your review, we feel we're lucky to have Jeff and Rich on our team.
Rob F.
5.0
03/28/2014
Called Saturday morning, came out by 2 pm. No cost for Saturday, accepted my 5% coupon. Finished job in 1-2 hours, cost $135 on a Saturday with a $40 cost because I'm so far out of town. A+ rating. Call them.
Description of Work
Plugged sewer line.
Category
plumbing

Service Provider Response

Thank you!
Wayne D.
5.0
01/28/2014
It all went well and was done professionally by Mike. Nice reliable company
Description of Work
Ran a gas line to pool heater.
Category
plumbing

Service Provider Response

[member name removed], thank you for your review. We appreciate your business!
Gary L.
5.0
01/22/2014
We called, they responded immediately to do the job. Courteous and proffesional - even did a neighbors house when asked when theirs could be done.
Description of Work
scoped the sewer pipes
Category
plumbing, sewer cleaning

Service Provider Response

[removed member name], thank you for your review. We're glad that you, and your neighbor, were happy with our service!

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, MasterCard, Visa, American Express, Financing Available
    Senior Discount
    NO
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Hydrojetting main sewer lines, camera & DVD of sewer lines, install new gas piping, locate lines, backflow testing along with repair and replacing, repiping and repairing water and sewer lines, install shower pans, faucets of all varieties, pressure regulator valves and the list goes on

    Services Not Offered

    We do not offer septic pumping services, leak detection, boilers and chillers

    Frequently Asked Questions & Answers about Silverado Rooter & Plumbing

    How is Silverado Rooter & Plumbing overall rated?

    Silverado Rooter & Plumbing is currently rated 4.8 overall out of 5.

    What days are Silverado Rooter & Plumbing open?

    Silverado Rooter & Plumbing is open:

    Sunday: 12:00 AM - 12:00 PM

    Monday: 12:00 AM - 12:00 PM

    Tuesday: 12:00 AM - 12:00 PM

    Wednesday: 12:00 AM - 12:00 PM

    Thursday: 12:00 AM - 12:00 PM

    Friday: 12:00 AM - 12:00 PM

    Saturday: 12:00 AM - 12:00 PM

    What payment options does Silverado Rooter & Plumbing provide

    Silverado Rooter & Plumbing accepts the following forms of payment: Check, MasterCard, Visa, American Express, Financing Available

    Does Silverado Rooter & Plumbing offer free estimates?

    No, Silverado Rooter & Plumbing does not offer free project estimates.

    Does Silverado Rooter & Plumbing offer eco-friendly accreditations?

    Yes, Silverado Rooter & Plumbing offers eco-friendly accreditations.

    Does Silverado Rooter & Plumbing offer a senior discount?

    No, Silverado Rooter & Plumbing does not offer a senior discount.

    Does Silverado Rooter & Plumbing offer emergency services?

    Yes, Silverado Rooter & Plumbing offers emergency services.

    Are warranties offered by Silverado Rooter & Plumbing?

    Yes, Silverado Rooter & Plumbing offers warranties.

    What services does Silverado Rooter & Plumbing offer?

    Silverado Rooter & Plumbing offers the following services: Hydrojetting main sewer lines, camera & DVD of sewer lines, install new gas piping, locate lines, backflow testing along with repair and replacing, repiping and repairing water and sewer lines, install shower pans, faucets of all varieties, pressure regulator valves and the list goes on

    Are there any services Silverado Rooter & Plumbing does not offer?

    We do not offer septic pumping services, leak detection, boilers and chillers