Founded 1981 • With Angi since July 2006
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Emergency Services OfferedAmenities
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Yes
Warranties
Yes
Emergency Service
Yes
Eco-Friendly Accreditations
No
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Licensed
Bonded
Insured
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Verified Reviews
Showing 1-25 of 383 reviews
Vicki da S.
03/22/2022
I needed a bathtub replaced and retiled. From start to finish everyone was professional, tidied up every day, and was on budget!! I can't say enough great things about Pioneer plumbing, especially Brian, Jerame, Brandon and Ray! I will use them again and again!
Description of Work
Replaced bathtub and retiled
Category
appliance repair, home remodeling
don S.
03/08/2022
I had an appointment for sometime between 12:30 and 5 on a Friday. I confirmed with them on Friday morning that I needed 15-30 minutes notice before they would arrive. 5pm came without a call. At 6pm, I got a call while I was driving, and they left a message. I returned the call and left a message. Not only did they have the nerve to think work after 6pm on Friday was reasonable, they didn't even have the courtesy to call me back the following Monday.
Description of Work
Faucet repair
Category
appliance repair, plumbing
John K.
03/01/2021
Plumber knew right where to explore for leak; made only a modest cut into wall; found problem and replaced galvanized steel hose bib with a copper one. Then, in a preventative move replaced two other similar outside spigots.
Description of Work
Galvanized steel pipes of hose bib /outside spigot had rusted where it met copper tubing inside the wall. Water was leaking from the rusted / decaying steel pipe and dripping into garage wall and eventually this water flooded garage.
Category
plumbing
gale C.
12/18/2019
James M.
10/26/2019
Had a water heater go back and they determined that it was probably still under Kenmore parts warranty (since only 2 yrs old) so recommended I first call they to see (and it was where I got a free replacement through Kenmore) rather than have them do anything, so I greatly appreciated that. Since they determined that 15mins into the service call, I had them also replace an old external water spigot that was hard to turn on. They did a great job with that, even replacing the bib pipe since it had rusted and had minimal breaking into the wall.
Description of Work
Water heater issue
Category
plumbing
Cathy D.
10/14/2019
The plumber, Brian, relit the pilot and while he was waiting for the tank to warm up and shut off he did a minor drop repair on my kitchen faucet. The repair went well but the tank is over 15 years old and has shown signs of coming to the end of its life. After talking it over I decided to go with a new tank. The estimate was a bit higher than he originally thought it would be but on suggestion from his boss he installed the new tank the same day and also replaced the PVC piping with copper tubing, hence the extra cost. I now have a shut off for both the water and the gas as well as a handy way to flush sediment out of the system regularly to extend the age of the new tank. I was very pleased with Brian's attitude and demeanor. He never pressured me for the new tank but gave me information and let me make the decision. I would definitely go with this company again.
Description of Work
Needed a repair on my hot water tank but decided a new one was in order. The plumber was able to make that happen the same day.
Category
plumbing, water heater repair
Rowena M.
10/08/2019
The plumber, Leo Brogan (Tech #38) helped us identify the type of cartridge needed, and then came promptly after our call and quickly installed the part. We have had excellent experiences with Pioneer on many occasions. Their plumbers are extremely well trained and very thoughtful. Price was pretty high, in part because of the cost of the cartridges.
Description of Work
We had a bathroom faucet leaking and needed new faucet cartridges installed.
Category
plumbing
Mike G.
09/29/2019
Plumber replaced the water balancer behind the mixer. Seemed to have difficulty getting screws back in because they were too tight but everything seems to work okay now. Tightened faucet okay. He showed up on time, gave advanced notice he was on his way, was professional and didn't waste any time.
Description of Work
Faucet in shower did have any cold water, only hot. And, faucet in the bathroom sink was loose.
Category
plumbing
Shreya C.
09/12/2019
Our compressor broke in the middle of summer in Tucson, and Pioneer sent out a technician two days later. We had some issues with the explanation offered after the first visit because our compressor had been replaced by Pioneer only two years earlier, but Jim personally called to explain the failure and to make sure that we felt taken care of. He followed up with a second visit, this time bringing a non-affiliated technician to corroborate the diagnosis, and made sure we fully understood what was happening within the unit. He was extremely thorough and professional, and we won't hesitate to call them in the future. Jim's actions really grew our trust in their business.
Description of Work
A/C Diagnosis and Repair
Category
heating & air conditioning/hvac
Lyn A.
08/13/2019
Rowena M.
07/29/2019
ALAN T R.
05/22/2019
Bruce C.
04/13/2019
RICHARD W.
02/24/2019
This is in a Park Model that has a much smaller water heater. Pioneer installed a MUCH better unit, slightly larger, and installed heavier duty connections to the unit. They had to slightly modify the opening where the water heater fits - no problem at all. They did an excellent job and will definitely use them again, as needed.
Description of Work
Remove old water heater, with a leak, and install a new one.
Category
plumbing, water heater repair
RICHARD W.
02/24/2019
Danny (the plumber) installed a larger heavier duty unit. He had to modify the small compartment where the old unit sat. He used copper fittings along with a shutoff valve. Because of it's increased size the hot water lasts longer. He did the service in between Christmas and New Years Eve. Very happy with he and the company!
Description of Work
On our park model - Replace a water heater. I had cracked the plastic pipe directly connected to the factory installed, 20 year old water heater.
Category
plumbing, water heater repair
Patrice B.
11/27/2018
Jim is the ultimate customer service provider - courteous and responsive. He not only got back to me within the 30 minutes he promised, but was able to have Ray come out as soon as he could to stop the flow of water and fix the faucet and valve. I will definitely call Pioneer again and highly recommend them. Thank you Jim and Ray!
Description of Work
Hot water faucet would not turn off and valve began leaking at bathroom sink
Category
plumbing
Katherine R.
10/03/2018
Excellent. My husband left a message that our kitchen sink was leaking early in the morning. They called right away and got us scheduled for the same day Cassius came, immediately went to work....no idle time at all. He fixed the sink and then also checked my bathroom sink at my request. He gave me some coupons for future use. He was such a pleasant person and a hard worker.A++++ service. I will use them from now on! He was here for hour and a half...or there about.
Description of Work
Kitchen sink was leaking
Category
plumbing, drain cleaning
Ross U.
08/09/2018
Company unresponsive. Spoke with office on Aug 1 or 2 and was told that company was overwhelmed and that representative would call within 48 hours. No call received.
Description of Work
Installation of utility sink.
Category
plumbing
Service Provider Response
Hello [Member Name Removed], I would like to apologize for the lack of response. I spoke with our estimators and supervisors and they did not recall receiving a message. So, I'm not sure what happened or who you spoke with, but it certainly looks like we dropped the ball. We don't advertise with the exception of the few adds you may see on Angie's List. Therefore, we rely on word of mouth. So, we really strive to take care of our customers and provide excellent service by returning our calls the same day or first thing the following day. Not within 48 hours. Again, I apologize and appreciate you bringing this to my attention. I am out of the office today, but if you should still need service and are willing to give us another try, please call our office and ask our dispatcher to contact me and I will make sure you receive the service you deserve. Sincerely, Jim Foster General ManagerJohn K.
04/19/2018
Laura S.
01/30/2018
Very well every time. They arrive on time and do very professional work. The staff are courteous. We will continue to contact Pioneer for plumbing problems.
Description of Work
We've had a wide variety of plumbing issues taken care of by Pioneer. We've called on them for years.
Category
plumbing, water heater repair
Joanna Y.
12/12/2017
Clare J.
10/26/2017
Larry C.
10/02/2017
Alejandra F.
09/19/2017
Pioneer Plumbing was punctual and professional each time. They took the time to understand the work that needed to be done. They completed the needed work quickly with minimal interruption to the water to the house and cleaned up the work area before leaving.
Description of Work
First part of the work was in March to install the following to the main water line: a shut-off valve, then T with another shut-off valve, and then vacuum breaker back flow preventer for new irrigation system. Second part of the work was in June to remove what remained of the old irrigation system where it was connected to the water line in the back yard.
Category
irrigation systems, plumbing
Phone
Address
1312 E Wieding Rd
Tucson, AZ 85706
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