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Pioneer Plumbing Heating & Cooling Inc
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Award winning. We are proud to be locally owned and operating since 1981. We believe supporting our local economy is so very important to the future and well being of us all. We have a great team of trained Technicians, with over 10 fully equipped service trucks that can be dispatched 24 hours a day. Being invited into your home or business is an honor so we strive to minimize any inconvenience or interruptions. Safety and efficiency always our first concern, along with cost effective repairs. Our clients are our best sales people, so your satisfaction is our first priority. Please email me at: [email protected]
Business highlights
Emergency services offered
44 years of experience
Services we offer
Gas lines, Heating and Cooling, ac condensate, certified backflow testing, disposals, drain cleaning, drain lines, faucets, fixture repair & replacement, floor drains & grease lines, gas appliance installation, gas fireplace installation, gas fireplace logs, gas lines, laundry, sewer lines, sinks, storm, storm drains, toilets, traps, water heater systems, water heaters, water lines
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8367 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 5% | ||
| 1% | ||
| 1% | ||
| 1% |
Showing 1-25 of 367 reviews
Michelle U.
Jan 2025
This was an absolute mess to deal with this today but we had Dewayne come over and he did the estimate and gave us many options on how to go no pressure from him at all. That man needs a raise. He is absolutely professional and courteous throughout the whole ordeal. He made this impossible mess seem like another day at the office and was very good at doing it. Kudos Dewayne you're one in a million. We appreciate you to help us through this impossible mess.
Vicki S.
Mar 2022
I needed a bathtub replaced and retiled. From start to finish everyone was professional, tidied up every day, and was on budget!! I can't say enough great things about Pioneer plumbing, especially Brian, Jerame, Brandon and Ray! I will use them again and again!
Don S.
Mar 2022
I had an appointment for sometime between 12:30 and 5 on a Friday. I confirmed with them on Friday morning that I needed 15-30 minutes notice before they would arrive. 5pm came without a call. At 6pm, I got a call while I was driving, and they left a message. I returned the call and left a message. Not only did they have the nerve to think work after 6pm on Friday was reasonable, they didn't even have the courtesy to call me back the following Monday.
John K.
Mar 2021
Plumber knew right where to explore for leak; made only a modest cut into wall; found problem and replaced galvanized steel hose bib with a copper one. Then, in a preventative move replaced two other similar outside spigots.
DEBRA G.
Sep 2020
jacuzzi faucet leaks
Response from Pioneer Plumbing Heating & Cooling Inc
"We have been in business for 39 years and we don't advertise, with the exception of Angie's List. So, we do not take these reviews lightly. I understand how you feel. Everything is expensive, but unfortunately, that's what we need to charge to stay in business to continue serving our customers. Most people don't realize it, but there is a lot of cost that occurs before we ever arrive to their job site. From the team that took and scheduled the call, the warehouse personnel stocking the truck to the travel time getting the plumber and a fully stocked truck to the job site. It all adds up. Thank you for allowing us to provide service and I do appreciate you being honest about the review of our other qualities. Sincerely, Jim Foster General Manager"
Gale C.
Dec 2019
Perfectly! Tech arrived on time, was professional, courteous, knowledgeable and got it all fixed in a couple of hours. Excellent service and got us into the repair queue quickly!
RICHARD W.
Nov 2019
This is in a Park Model that has a much smaller water heater. Pioneer installed a MUCH better unit, slightly larger, and installed heavier duty connections to the unit. They had to slightly modify the opening where the water heater fits - no problem at all. They did an excellent job and will definitely use them again, as needed.
James M.
Oct 2019
Had a water heater go back and they determined that it was probably still under Kenmore parts warranty (since only 2 yrs old) so recommended I first call they to see (and it was where I got a free replacement through Kenmore) rather than have them do anything, so I greatly appreciated that. Since they determined that 15mins into the service call, I had them also replace an old external water spigot that was hard to turn on. They did a great job with that, even replacing the bib pipe since it had rusted and had minimal breaking into the wall.
Cathy D.
Oct 2019
The plumber, Brian, relit the pilot and while he was waiting for the tank to warm up and shut off he did a minor drop repair on my kitchen faucet. The repair went well but the tank is over 15 years old and has shown signs of coming to the end of its life. After talking it over I decided to go with a new tank. The estimate was a bit higher than he originally thought it would be but on suggestion from his boss he installed the new tank the same day and also replaced the PVC piping with copper tubing, hence the extra cost. I now have a shut off for both the water and the gas as well as a handy way to flush sediment out of the system regularly to extend the age of the new tank. I was very pleased with Brian's attitude and demeanor. He never pressured me for the new tank but gave me information and let me make the decision. I would definitely go with this company again.
Rowena M.
Oct 2019
The plumber, Leo Brogan (Tech #38) helped us identify the type of cartridge needed, and then came promptly after our call and quickly installed the part. We have had excellent experiences with Pioneer on many occasions. Their plumbers are extremely well trained and very thoughtful. Price was pretty high, in part because of the cost of the cartridges.
Mike G.
Sep 2019
Plumber replaced the water balancer behind the mixer. Seemed to have difficulty getting screws back in because they were too tight but everything seems to work okay now. Tightened faucet okay. He showed up on time, gave advanced notice he was on his way, was professional and didn't waste any time.
Shreya C.
Sep 2019
Our compressor broke in the middle of summer in Tucson, and Pioneer sent out a technician two days later. We had some issues with the explanation offered after the first visit because our compressor had been replaced by Pioneer only two years earlier, but Jim personally called to explain the failure and to make sure that we felt taken care of. He followed up with a second visit, this time bringing a non-affiliated technician to corroborate the diagnosis, and made sure we fully understood what was happening within the unit. He was extremely thorough and professional, and we won't hesitate to call them in the future. Jim's actions really grew our trust in their business.
Lyn A.
Aug 2019
It went fine. They were on time and professional. They are not expensive.
Rowena M.
Jul 2019
They came within a few hours of our call, very efficiently diagnosed and fixed the problem and left the place spotless! Kudos to Napoleon and Matt, for their great service.
ALAN R.
May 2019
It was great. On time and knowledgeable...
Bruce C.
Apr 2019
Plumber dug near leak, found break in line from back outside faucet towards front yard. He advised us of our options. We chose to cap the line before the break. Simple, easy, affordable.
RICHARD W.
Feb 2019
Danny (the plumber) installed a larger heavier duty unit. He had to modify the small compartment where the old unit sat. He used copper fittings along with a shutoff valve. Because of it's increased size the hot water lasts longer. He did the service in between Christmas and New Years Eve. Very happy with he and the company!
Patrice B.
Nov 2018
Jim is the ultimate customer service provider - courteous and responsive. He not only got back to me within the 30 minutes he promised, but was able to have Ray come out as soon as he could to stop the flow of water and fix the faucet and valve. I will definitely call Pioneer again and highly recommend them. Thank you Jim and Ray!
Katherine R.
Oct 2018
Excellent. My husband left a message that our kitchen sink was leaking early in the morning. They called right away and got us scheduled for the same day Cassius came, immediately went to work....no idle time at all. He fixed the sink and then also checked my bathroom sink at my request. He gave me some coupons for future use. He was such a pleasant person and a hard worker.A++++ service. I will use them from now on! He was here for hour and a half...or there about.
Ross U.
Aug 2018
Company unresponsive. Spoke with office on Aug 1 or 2 and was told that company was overwhelmed and that representative would call within 48 hours. No call received.
Response from Pioneer Plumbing Heating & Cooling Inc
"Hello [Member Name Removed], I would like to apologize for the lack of response. I spoke with our estimators and supervisors and they did not recall receiving a message. So, I'm not sure what happened or who you spoke with, but it certainly looks like we dropped the ball. We don't advertise with the exception of the few adds you may see on Angie's List. Therefore, we rely on word of mouth. So, we really strive to take care of our customers and provide excellent service by returning our calls the same day or first thing the following day. Not within 48 hours. Again, I apologize and appreciate you bringing this to my attention. I am out of the office today, but if you should still need service and are willing to give us another try, please call our office and ask our dispatcher to contact me and I will make sure you receive the service you deserve. Sincerely, Jim Foster General Manager"
Debra C.
Aug 2018
Always good service
John K.
Apr 2018
Both problems were identified as aged, weakened valve seats and springs, which were replaced. The work was done quickly and efficiently.
Catherine T.
Feb 2018
Very thorough and professional.
Laura S.
Jan 2018
Very well every time. They arrive on time and do very professional work. The staff are courteous. We will continue to contact Pioneer for plumbing problems.
Joanna Y.
Dec 2017
Great. They were punctual and professional.
Licensing
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FAQ
Pioneer Plumbing Heating & Cooling Inc is currently rated 4.8 overall out of 5.
Pioneer Plumbing Heating & Cooling Inc accepts the following forms of payment: CreditCard
Yes, Pioneer Plumbing Heating & Cooling Inc offers free project estimates.
No, Pioneer Plumbing Heating & Cooling Inc does not offer eco-friendly accreditations.
No, Pioneer Plumbing Heating & Cooling Inc does not offer a senior discount.
Yes, Pioneer Plumbing Heating & Cooling Inc offers emergency services.
No, Pioneer Plumbing Heating & Cooling Inc does not offer warranties.