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Temperature Control, Inc.
Electrical Baseboard or Wall Heater - Repair, Excavation - Major Grading or Resloping, Central A/C - Install,
About us
WINNER OF BETTER BUSINESS BUREAU TORCH AWARDS FOR CUSTOMER EXCELLENCE FOR 2012. Temperature Control, Inc. a heating and air conditioning company, has been owned and operated by Vance W. Macleod since 1982. Temperature Control, Inc. is licensed, bonded, insured and is an accredited member of the Better Business Bureau, with an A+ rating. We are a customer service business and we live by the motto: “We are not happy unless our customers are happy!” We offer financing, we accept all major credit cards. Go to temp-con.com for more information.
Business highlights
Emergency services offered
43 years of experience
Services we offer
Aeroseal, Air Condition Repair, Air Conditioner Installation, Air Conditioner Maintenance, Air Conditioner Service, Air Conditioning Installation, Duct Cleaning, Ductwork, Electronic Air Filters, Evaporative Cooler, Furnace Installation, Gas Packs, Heat Pump Installation, Heat Pump Repair, Heat Pump Service, Heater Install, Heater Repair, Heating Repair, Humidifiers, Indoor Air Quality Products, Mini Split repair, Mini split installation, Wine Cellar, and Refrigeration.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.771 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 6% | ||
| 3% | ||
| 3% | ||
| 3% |
Showing 1-25 of 71 reviews
Raul C.
Jul 2023
I had a horrible experience with Temperature Control. My AC stopped working on July 3rd 2023, I hired Temperature Control to diagnose the issue. I already suspected it was the blower fan motor, and Tony the Tech from Temperature Control confirmed my suspicion. However, he made it sound like a nightmare, claiming it was a rare "legacy" part that would be extremely difficult and expensive to obtain. He even went so far as to say he couldn't provide an accurate estimate. After disappearing into his truck, Tony returned with what he called "4 options" for me, each with shockingly high prices ranging from $2,186.43 to a staggering $21,874. The fixed included a $701.55 charge to clean the blower wheel. As if that wasn't enough, he then tried to convince me to purchase a completely new AC system, persisting for about 30 minutes. Seeing through their tactics, I told them I needed time to think and sent them away. Refusing to be taken advantage of, I decided to call another company for a second opinion. They promptly examined my AC and fixed the issue for a mere $560, which included a simple cleaning of the blower wheel using a basic hose. I asked the other company if it was a hard blower motor to obtain and they stated that it was the most common motor. In my opinion, Temperature Control operates in bad faith, preying on people in vulnerable situations. Their attempt to exploit my urgent need for AC repair by proposing exorbitant prices and pushing unnecessary replacements is utterly despicable. I strongly advise others to steer clear of this company and seek more honest and reputable alternatives.
Response from Temperature Control, Inc.
"Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered. At Temperature Control, our goal is to provide transparent, reliable, and high-quality service, and it’s clear we fell short of your expectations. We understand how critical air conditioning is, especially during the summer, and we regret that you felt our recommendations and pricing were not aligned with your needs. While we strive to provide accurate diagnoses and offer a range of solutions to suit different situations, we recognize how important clear communication and trust are in these moments. Your feedback has been shared with our team so we can review this situation thoroughly and ensure we are upholding the standards our customers deserve. If you’d be open to discussing this matter further, we’d like to better understand your concerns and address any unresolved issues. Please reach out to us directly at 520-544-5665. Thank you again for bringing this to our attention. We value your feedback as an opportunity to improve and hope to regain your trust in the future."
Doug H.
Sep 2022
Reggie and Cesar earned 5 stars working on the outdoor faucet under an umbrella in pouring rain. They were actually a little early, very professional. Job was done well and they have my request next plumbing etc job I have.
Barry E.
May 2022
While their quote was higher than others, they included many items we wanted and threw in the water heater as a bonus. Once we decided, they were out in 2 days and completed all the work in one day. Clean, neat, professional and explained everything after to ensure we knew how it worked. They even sent a QC inspector the next week to confirm everything was done correctly and answer questions. Top notch.
Amy W.
Dec 2021
It was excellent. I highly recommend them to others.
THOMAS B.
Jan 2021
The technicians, Al and Pablo were excellent. We had a strong rotting smell in a small bathroom, suggesting a sewer backup problem. They came promptly and examined the situation, including crawling under the house to inspect the everything. They found that our problem was not a sewer. Then they searched in the bathroom itself, and determined that it was an animal nest right under the sink vanity. They were quick, pleasant, and efficient. Because the visit was so fast and not a plumbing problem, they volunteered not to charge anything. If we have other problems potentially serviced by Temperature Control, we will surely call you next time.
Mark K.
Dec 2020
To say we were happy with Temperature-Control would be an understatement of the nth degree. We hire T-C to install a new, high-end Trane heat pump & air handler in our home. At every step they were professional & responsive. They showed up on time, sent pictures of all employees visiting our property, answered every question we asked and a few we hadn't thought of. The work was done on-time, everything was clean and neat and they checked in at many steps in the process to ensure we were happy and understood what was going on. So far we're 2-3 weeks in with the system and it's operating great. I would recommend this company quite enthusiastically to anyone looking for a new heating/cooling solution in their home.
Kathy M.
Oct 2020
Excellent and Professional
Response from Temperature Control, Inc.
"Thank you for your positive review. We value your business!"
James L.
Oct 2020
They were a good company to work with.
Response from Temperature Control, Inc.
"Thank you Mr. [Member Name Removed] for your review. We appreciate your business and are happy you enjoyed our service."
Mary M.
Sep 2020
A-maze-ing. These guys were GREAT - I won't be calling anyone else in the future. First, they spoke to the woman in the house exactly as they did to the man - no dumbing it down for the ladies. Physically showed me what was going on and explained it well so I understood what was needed and why. They let me know which repairs needed to be done immediately and which could wait - no hard upsell at any point. They set reasonable expectations for what improvement I could expect with each step. Polite, friendly and helpful, showed up well within the estimated window. Before each visit I got a text with the name and picture of the tech who was on their way and a phone call from them to confirm. In 5 visits I worked with only 2 point people, meaning they weren't having to start from zero every time someone walked in. They charge by the job, not the hour, meaning the work was done quickly, but with quality. I had someone I know take a look at the work and they said everything looked very well-done. After each step they followed up with me by phone to find out if I wanted/needed anything else. In short, I had a shockingly great experience with them and can't recommend them highly enough.
JAY B.
Sep 2017
The crew was here early the next morning, on time, and installed the unit very professionally. They cleaned up old wiring and put the unit in in a meticulous way. No loose wires, as before, and everything easy to get to. They went over the operation of the unit completely, including cleaning certain elements to have a more efficient operation. Before leaving, they completely cleaned up the back yard, taking all debris from the installation and the old unit with them. When they left, there was no sign they were there. The next week, the office called, and made an appointment (exactly, as promised) for cleaning and sealing the vents. Again, the crew that came to clean and seal were extremely professional, and the house was left clean. At the end of that appointment, Sean came back out to be sure everything was as promised, and it was. There was nothing left out, there were no promises not kept totally. This company is professional, and the quality of work is fantastic. Oh, by the way, the new unit works so wonderful, and we are Completely Satisfied!
Response from Temperature Control, Inc.
"Thank you for your positive review! We are happy you are "completely satisfied" with our service, quality of work, and the equipment! We appreciate your business. Welcome to the Temperature Control Family!"
Susan S.
Aug 2017
....
Response from Temperature Control, Inc.
"Thank you for your postive review! We are happy you enjoyed our service, pricing and professionalism."
Sally R.
Jul 2017
This "one day" installation turned into a five day ordeal. A defective unit was installed the first day, but since the tech didn't bother to check it I had to spend the night with family. I called that afternoon, but no help was dispatched until i called again two HOT hours later. The next day they finally replaced the unit so late they had to pay for me to stay in a hotel. That weekend and Monday the house was marginally cooler, but after the 4 hour vent cleaning late Monday (that they don't mention when you buy) it was discovered that the same tech who didn't check his work the first day hadn't connected the vent to half my house the second day. I was offered no compensation for the five hot days and wasted electricity, no follow up to confirm satisfaction, and the incompetent tech left water on and garbage including at least 4 sharp screws on my patio.
Response from Temperature Control, Inc.
"Thank you for your review. We apologize for the inconvenience the defective unit caused and the lapse in communication and responsiveness. We do appreciate your patience through the repairs and corrections. We have learned from this incident and have taken precautionary measure to ensure this does not occur again."
Paul H.
May 2017
2 properties, additional problems identified were overstated as to significance and cost
Response from Temperature Control, Inc.
"Thank you for your review. We apologize for our service not meeting your expectations and pricing."
John S.
Mar 2017
A 4-ton SEER 13 single-speed compressor and corresponding single-speed air mover was replaced with a SEER 21 with a two stage compressor and variable speed air mover. Everything could not have gone any smoother. The various specialists came on time with little gap between one completing and the next one starting. The basic installation, consisting of system leak test, removing the old system and installing the new system was completed in 5 hours. A subsequent duct cleaning, new pressure test and QC audit was equally efficiently done. All workers were polite, professional and cleaned up any dropped installation. All packing and the old system was removed. Wouldn't hesitate to recommend them.
Response from Temperature Control, Inc.
"Thank you for your positive review! We are happy you are satisfied with our installation process. We take great pride in our quality and professionalism. Welcome to the Temperature Control Family!"
CHARLES F.
Mar 2017
Excellent, took one day for full install. Then 2 hours for register sealing and pressure test.
Response from Temperature Control, Inc.
"Thank you for your positive review! We agree: our team and workmanship is excellent! Welcome to the Temperature Control Family!"
Mary L.
Mar 2017
unknown
Response from Temperature Control, Inc.
"Thank you for the positive review! We are happy you are satisfied with our service. We appreciate your business!"
Alberta T.
Feb 2017
They were prompt and serviced my units.
Response from Temperature Control, Inc.
"Thank you for the positive review and for all the years of business!"
Joy N.
Dec 2016
unknown
Response from Temperature Control, Inc.
"Thank you for the positive review! We appreciate your business through the years."
Marsha M.
Dec 2016
Because of numerous past horrendous experiences, I was very hesistant to commit to a company and having any work done to my house. I had received so much misinformation from many HVAC companies that made me even more leery. Temp-Con was very understanding. They took time in person and via email, texting, and phone to answer my numerous questions. Everyone was patient and never pushy. The warranty and servicing was for two years which was a lot better than the one-year most companies offered because they seem to stand by their workmanship and equipment. The price I paid for a comparable unit and installation was one of the lowest estimates I received. AND the price from Temp-Con included duct cleaning and new vent registers and return grills!!! The installation took longer than expected, primarily because of unexpected problems with the house but everyone was very friendly, knowledgeable, and professional. I strongly recommend Temperature Control to all my friends and family members.
Response from Temperature Control, Inc.
"Thank you for your review! We are happy you are completely satisfied with the excellent customer service provided by our team. We take great pride in our employees and their capacity to meet our customers expectations. Welcome to the Temperature Control family!"
Martin W.
Apr 2016
unknown
Response from Temperature Control, Inc.
"Thank you for your review. We appreciate your positive feedback. Welcome to the Temperature Control family!"
Martin F.
Aug 2015
unknown
Response from Temperature Control, Inc.
"Mr. [Member name removed], We are sorry you aren't able give our work an A+ rating. We have looked at your invoice from the time of service which was actually 10/02/14 (not this year as your survey states). Feel free to call our office at 520-544-5665 to tell us exactly what didn't meet your expectations and we are happy to help. Customer satisfaction is our number one priority . Best regards, Temperature Control Inc. Staff"
Gayle P.
Jul 2015
unknown
Response from Temperature Control, Inc.
"Hello. Glad to see you are an Angie's List Member. Thank you for taking the time out of your busy schedule to let others know about your experience with our company. We appreciate the kind works, thank you for your business. Have a nice day."
Michael D.
Apr 2015
unknown
Response from Temperature Control, Inc.
"Thank you so much for your positive feedback. We appreciate you taking the time to share your experience."
Matthew V.
Apr 2015
Vance the owner is very service oriented. He had us come out to his home because we were concerned with the noise of the HVAC unit. We went to his home and everything was great and affected our choice to go with them going forward. We collaborated with the installation and worked with us on everything.
Response from Temperature Control, Inc.
"Thank you for the positive feedback. We are happy you were satisfied with the outstanding level of service our company strives to achieve every time. Welcome to the Temperature Control family!"
Edith B.
Jan 2015
Installation went well. All workmen were courteous and professional. The only problem I had was the lack of communication from the office. An appointment made in the home was not given to the scheduler. A workman called that he was on the way and I had not been notified that the unit needed additional inspection at a time when the outside temperature was warm enough for the testing. These were minor matters. A workman was dispatched quickly when I called about a noise from the unit that I couldn't identify, diagnosed the problem (air leak at intake), and fixed it for me. Overall, I am quite satisfied.
Response from Temperature Control, Inc.
"Thank you for the feedback as it helps us fine tune our customer service skills. We are happy we were able to resolve any issues with the system and still meet your expectations. Welcome to our Temperature Control family!"
Licensing
State Contractor License Requirements
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FAQ
Temperature Control, Inc. is currently rated 4.7 overall out of 5.
Temperature Control, Inc. accepts the following forms of payment: CreditCard
Yes, Temperature Control, Inc. offers free project estimates.
No, Temperature Control, Inc. does not offer eco-friendly accreditations.
No, Temperature Control, Inc. does not offer a senior discount.
Yes, Temperature Control, Inc. offers emergency services.
No, Temperature Control, Inc. does not offer warranties.