Get matched with top heating and air conditioning pros in Fairbanks, AK

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"You should probably add 4-6 weeks to the expected delivery date if you expect to need the "enclosed" hardware. I received the blinds in the estimated time, but it came without the required hardware. I have made 4 calls (at least) over several weeks, but the hardware is nowhere in site. It is clear that SelectBlinds.com is a marketing company only has outsourced all production and fulfillment to third parties and evidently has a difficult time coordinating these type of customer service issue. Extremely frustrating that my blinds have been sitting in the floor for over a month and all I need is a few screws. Happy to go to Home Depot to get the screws, but SelectBlinds can't even tell me what sizes I need."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"I was in a bind with a garage fire that left the boiler and plumbing exposed to incoming -23 degrees temperatures of November 30th. The fine people at Alaska's Best Heating and plumbing came over the day I first called and gave me the bad news of having to replace the entire unit. They bent over, through, and under every hoop to install a new boiler within THREE DAYS. Everyone else in Fairbanks and North Pole could only meet a two month out install. My home is safe from freezing because of the kind service performed by Robbie and Sandra at Alaska's Best!"

"The rate for the tune-up was $422, and I had a coupon for $25 off. The tune-up was supposed to take 1.5 hours. Instead, it took 2.5 hours, with no listed issues. So they charged me an extra $162 for that hour. When I asked about it, the guy said that he usually works slower. I asked, "So, if I get a faster guy by luck of the draw, I get to pay less?" He said yes. A service should be a service. Flat rate, not based on how fast the guy goes."

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"I called three months ago to have an expansion tank and zone switches replaced on my boiler. They did not bring out any parts in order to repair. So they come out a second time to do the job. Was it fixed? No, zone switch failed and they left the water off for the basement. Third time they came out they admitted the expansion tank was bad, finally, replaced it, added some glycol to further run up the bill. And now again we are without heat. No problems with furnace for 6+ years until GPS came out and since it has been nothing but problems. Stupidly tried a fourth time to get them to come fix it, but the receptionist was rude and not wanting business. So, I give up. Do not give these folks your business, you will be sorry. Go somewhere else."