Altrol Heating Cooling & Plumbing
About us
Altrol has been proudly serving the Greater Fairbanks area over 30 years. We pride ourselves on honesty, integrity and quality work. We treat our customers the way we do our work - RIGHT. We employ certified, trained, top techicians of the Tanana Valley. Our team consists of 35 dedicated, friendly employees who are ready to help whenever you need us! Altrol is a premier Lennox dealer and also carries the following brands: Buderus, Crown, System 2000, Weil McLain and a complete line of Lennox hearth products, including wood and pellet stoves. Mission statement: We will always be the premier, most trusted, highest quality contracting and service company. Always focused on the imperativeness of treating our customers the way we like to be treated. Additional DBA - Altol Inc Heating Cooling & Plumbing.
Business highlights
Emergency services offered
43 years of experience
Services we offer
HVAC related commercial & residential heating, air purification systems & sheet metal shop., building maintenance & control systems, commercial air conditioning & refrigeration, gas or oil systems, plumbing and professional duct cleaning, sheetmetal and ventilation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.224 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 58% | ||
| 17% | ||
| 17% | ||
| 0% | ||
| 8% |
Showing 1-24 of 24 reviews
Jenasy J.
Jul 2017
My refrigerator stopped working, and it was also a Samsung. They came out, and they estimated it would cost $2,100 to fix it. I said well if I'm going to send that kind of money I'll take a new one. It also was barely out of warranty, it looked like new appliance barely out of warranty I didn't get another Samsung because it was so hard to find anybody to work on it wasn't that old and it shouldn't cost $2,100 to fix it. I think their estimate for free I don't think I had any cost the second time. I was able to buy another refrigerator that was similar. It had all the bells and whistles as my older one or most of them. It was less than that amount of money. I needed my furnace tuned up. They were punctual, they were professional, but I felt like the price was higher than it should be. They came when they said they were going to come. They came very quickly. They gave me a detailed estimate. It wasn't just well it will cost you $2,100. They wrote it down on a card for me and how long it was going to take. So, it was a logical estimate. I might use them again because they are a really prompt, they come out right away. But the furnace person that originally installed it, he was very responsive also. He really knew that furnace and did it or had the price that Atrol had quoted. It was a big discrepancy in the price and I kind of questioned why.
Jenasy J.
Jul 2017
I did have someone come out and look at my Samsung dryer and refrigerator which both died almost immediately after the warranty was over. They were the only one I could find that would work on a Samsung product. The other two companies they didn't offer any service, but Altrol did work on Samsung. They did work on the furnace and home maintenance, like cleaning out dryer ducts and stuff like that. As I understand it's a national company. They did a repair on the dryer. The belts were broken. I went to the store to get a new one and it didn't seem to work and so that's why I called them and they came out. I tried to get other people in town to either come to the house or have me take the dryer to them. They were the only ones who would work on a Samsung appliance in Fairbanks. They were very efficient and got the dryer working very quickly. What they did was replace the belt, but there were some special tools to that were needed to do it. So, again a month later my refrigerator, maybe a month later my refrigerator stopped working and it was also a Samsung. They came out, and they estimated it would cost $2,100 to fix it. I said well if I'm going to send that kind of money I'll take a new one. It also was barely out of warranty, it looked like new appliance barely out of warranty. I didn't get another Samsung because it was so hard to find anybody to work on it. It wasn't that old and it shouldn't cost $2,100 to fix it. I think their estimate for free I don't think I had any cost the second time. I was able to buy another refrigerator that was similar. It had all the bells and whistles as my older one or most of them. It was less than that amount of money. They were friendly, they came out right away. They got it done quickly, they cleaned up right after themselves. But considering it took them five minutes for 300, still, that was a lot of money. They're a little bit high, but their service was good.The fact that they responded to y request quickly and they were careful. They did it quickly. I had a paper trail, so if I wanted to file this for tax purposes or whatever. They were professional, they didn't leave a mess behind.
Carla W.
Mar 2017
Great. The guy was very forthright, punctual, and assured me that my house was not the messiest he'd seen. While he was here, I had him look at my freezers and we made arrangements for him to work on those. He had to order parts for my washer, and said for me to keep my old washer and dryer for as long as I could get replacement parts...which I appreciated. Once the parts arrived he was back and got everything working again.
Jeff C.
Feb 2016
Horrible.
Multiple "no shows" without even a phone call.
They had to come back 3 times to fix leaks they caused and that took over a month.
Two separate managers not following through with there promises.
Over priced.
Completely different advice from separate techs.
Installed Pex incorrectly.
Only pressure tested half the system.
Save yourself time, money, and aggravation and use anyone else.
Multiple "no shows" without even a phone call.
They had to come back 3 times to fix leaks they caused and that took over a month.
Two separate managers not following through with there promises.
Over priced.
Completely different advice from separate techs.
Installed Pex incorrectly.
Only pressure tested half the system.
Save yourself time, money, and aggravation and use anyone else.
Darrel Z.
Aug 2015
.
Richard P.
Jun 2015
unknown
Wayne W.
Mar 2015
unknown
Michael B.
Jul 2014
No one came
Patty W.
Jun 2014
After showing up, Ken was very professional and explained everything he was doing and how we could prevent clogs and stuck mechanical parts in the future.
Maureen A.
Jun 2014
unknown
John T.
Apr 2014
At a home show in Fairbanks last weekend, Altrol had a booth at the show and offered a free inspection of their household plumping services. ( I had signed up with other plumping businesses at the show, but Altrol is the only one that called to schedule an appointment.) The young man that came out, John A., was very prompt, polite, and efficient. He advised me on what he thought the problem was with my pump system and offered options. I will definitely use this business again!
Response from Altrol Heating Cooling & Plumbing
"[Member Name], Thank you for taking time to share your comments with us. We are happy to hear you were satisfied with your inspection! We want to keep a high level of communication with our customers, and thank you for contacting us at the home show. We look forward to working with you again. Thanks again, The Altrol Team"
Amy M.
Nov 2013
Our tenant needed emergency service at 5:00am, and -25 degree's, because the Toyo Stove, the house's primary heat source, quit working. It turns out Altrol doesn't service Toyo brand stoves. This stove is widely used in the Fairbanks area so I'm very surprised that they don't service this brand of stove.
Response from Altrol Heating Cooling & Plumbing
"Thank you for taking time to share your feedback with our company. In order to best serve our customer base and quickly respond to no-heat situations, it is dependent upon our emergency status calls. We appreciate your feedback and will take your comments into consideration. Honest feedback is the best way to achieve continued success. -The Altrol Team"
Michael B.
Sep 2013
Sent two techs to do the job of one, my boiler efficiency was 86.2% when they arrived, and 83.8% when they left. Altrol doesn't charge based on the job they do, you will never get a break down of parts and labor. What you get is Altrols take it or leave it pricing, and when the job is done there is very little documentation. As an example we needed glycol in our system Altrol doesn't charge based on what need they charge in 5 gallon units, if you need 6.5 gallons you will be charged for 10. Even as an esc customer (a privilege you have to buy) Altrols prices are 25-35% higher than other reputable heating companies in this area. Currently I have called four days in a row to get some answers to why my efficiency dropped after service, and still have not recieved a response. They'll do the work but you'll pay through the nose for it.
Response from Altrol Heating Cooling & Plumbing
"[removed member name], Thank you for taking time out of your day to share your feedback with us. We constantly strive to improve our customer service and level of satisfaction. I apologize if our pricing structure was not properly explained to you. All of our work is done based off of a flat rate price book. This book contains hundreds of tasks and each task accounts for both material and labor to perform the specific work on an average basis. Therefore, the set price never fluctuates dependent on the time it takes the technician to complete it. This is beneficial to our customers because customers know exactly how much their total invoice for the visit will be before the work is even started. Regarding the decrease in efficiency you experienced with your system, we actually see this quite often. It is caused by a number of different reasons. The main/most common reason this occurs is due to a low stack temperature. It is very easy to mistakenly report a high efficiency if the stack temperature is set too low. Having a low stack temperature shows a higher efficiency, yet it can cause serious damage to your boiler in the colder months when the stack could condensate. We hope this offers some reassurance and resolution to your feedback. If you have not already received a phone call, we will be sure to get in contact with you as soon as possible. Thank you again for your feedback. Feedback is the key to continual improvement for our company. Sincerely, The Altrol Team"
Morris C.
Jun 2013
removed the old drain pipes
- hooked the toilet to the new septic lines
- replaced all drain pipes
- raised the bath room sink drain up off the ground
- rerouted the kitchen drain back under the house
- rerouted the washer drain pipe
- rerouted the bath tub drain pipe
Response from Altrol Heating Cooling & Plumbing
"[member name removed], Thank you for taking time to share your positive feedback with us! It's great to hear that the ongoing training we focus on at Altrol is paying off everyday out in the field. We acknowledge how important it is for our technicians to explain the work to our customers and we're glad to hear you appreciate that. We are happy to have John as part of our team. We truly appreciate your trust in our company and the business you've brought our way. Thanks again, The Altrol Team"
Shelley F.
May 2013
Paul was professional, respectful, and friendly. He completed the work in the time estimated, cleaned the work area, and explained the repairs very clearly. Because of his thorough work on this project, I would call Altrol for any future repairs, and would recommend them to others.
Response from Altrol Heating Cooling & Plumbing
"Thank you for taking time to review our company! We greatly appreciate your feedback and we are glad your level of customer satisfaction is high. We will give Paul a high five and tell him to keep up the good work! We know you have choices when it comes to service companies. We truly appreciate your trust in our company and the business you've brought our way. The best compliment we can get is a good referral. Thanks again, The Altrol Crew"
Joshua K.
Mar 2013
They sent someone the same day I called. He was quick, didn't have to make multiple trips and didn't leave a mess. Altrol has always been great to deal with.
Response from Altrol Heating Cooling & Plumbing
"[member name removed], We appreciate you taking time out of your day to commend the services you received from us. We appreciate your compliments! We work hard to maintain our professional, courteous image every day. We appreciate your trust in our company and the business you've brought our way. Thanks again, The Altrol Team"
Nicole B.
Mar 2013
After receiving the reminder post card, we scheduled an appointment with Shawn to perform our annual service check. Altrol sent email reminders, as well as phone calls, reminding us of our scheduled appointment. Shawn arrived on time and ready to work. After his initial diagnosis, we just needed the routine annual maintenance service. He estimated that it would take 1.5 hours, it ended up less than that. He was very respectful of our house, time, and concerns. Highly recommend Altrol for any heating concerns. We were informed that they now do plumbing, which we will not hesitate to use if ever needed. Thank you again for stellar service.
Response from Altrol Heating Cooling & Plumbing
"{Member name removed}, We greatly appreciate your review. The best compliment we can receive occurs when one of our customers notices the things we think are so important (including the technicians wearing shoe covers, cleaning up after themselves & also our office staff calling/sending friendly appointment reminders)! Thank you again for your review and for your continued trust in our company. The Altrol Team"
Nicole B.
Jan 2013
Following a recommendation from a house inspector, we had Altrol come out to improve the efficiency of our furnace. They completed the work on time and there were no excess charges tacked onto the bill. We also use them to service our system (they came highly recommended by the previous owners and we did not want to change).
Response from Altrol Heating Cooling & Plumbing
"Member, Thank you for taking time to review our company, we greatly appreciate it! It's great to hear your furnace's efficiency has greatly improved and that everything is running well for you. It's also great to hear you were recommended to us by the previous owner of your house. A good referral is the best compliment we can ask for. We appreciate your trust in our company and the business you've brought our way. Thanks again. The Altrol team"
Grant M.
Jan 2013
Works was thorough and performed competently but seemed a little expensive.
Response from Altrol Heating Cooling & Plumbing
"Thank you for taking time to review our company and the work we completed for you. We appreciate your honest feedback! We take pride in our professionalism and quality work. We look forward to working with you in the future and continuing to provide you with the quality you pay for, from a licensed, bonded and insured company! Thanks again. The Altrol team"
Allen T.
Dec 2012
unknown
Response from Altrol Heating Cooling & Plumbing
"Member, thank you for reviewing our company. We sincerely appreciate your honesty and input. We know there is room for improvement in any given situation and that's why we love our customer's reviews. You will be glad to know we have made some changes to ensure we are more timely in the future. Thanks again for your input and the business you've brought our way. We hope to do business again with you in the future. Sincerely, The Altrol Team"
Elizabeth S.
Sep 2012
First call was in the middle of the night/early morning when I went downstairs and it was 35 degrees in my living room after the zone valve broke the night before that I wasn't aware of. I called them, and Altrol sent someone out a few hours later, by that evening my house was up to 70 F and it was great :) A bit expensive, but when it is 40 below 0 and on the weekend.....what can you do?
Second call was a scheduled in advance glycol additive to prevent pipes from freezing in the winter. He also cleaned off the furnace a bit because when I 'cleaned' it earlier in the day before his arrival, apparently all I did was blow the dust into the pilot light effectively putting it out. Oops. I will leave to professionals from now on.
Thank you Altrol. We also joined their 2 year membership program which gives discounts.
Second call was a scheduled in advance glycol additive to prevent pipes from freezing in the winter. He also cleaned off the furnace a bit because when I 'cleaned' it earlier in the day before his arrival, apparently all I did was blow the dust into the pilot light effectively putting it out. Oops. I will leave to professionals from now on.
Thank you Altrol. We also joined their 2 year membership program which gives discounts.
Response from Altrol Heating Cooling & Plumbing
"Customer, Thank you for sharing your satisfaction with our company! You are a valued customer and we appreciate your continued business. Now that you're an ESC member, we look forward to maintaining your system! Have you had your annual precision tune-up? We want to make sure your system is working efficiently at all times. Thank you again for your review! Call us if there's anything we can do for you. The Altrol Team"
Patrick C.
Aug 2012
A technician from Altrol came over to my house to look at the existing system and give me an estimate on a new one. He showed up on time and thoroughly explained how the process worked, how long it would take, and all of the associated costs. I was especially impressed with the binder of previous boiler installs that he brought. It gave me an idea of what the new system would look like and how tidy their work was. When I gave Altrol the go-ahead to install a new boiler, they scheduled an appointment and sent out two installers on that date. It took 2 days to install the new system, as they had explained it would. All of their work was very professional and they cleaned up the work area in my garage (where the boiler is) when they were finished. A week later, an installer followed up to go over the basics of the system and explain how everything works. He was very thorough and professional.
Response from Altrol Heating Cooling & Plumbing
"Member, We greatly appreciate your business and are very happy to hear you were satisfied. We pride ourselves on professionalism and quality work. We look forward to your continued business. Stay warm this winter :) Thanks again, The Altrol Crew"
Eileen L.
Jun 2012
A different person comes out each time. I had soot on my boiler when the worker came out to do a check. I asked him if should get the stack cleaned, and he told me to wait until the spring to do it. I came home from work one day and there was soot everywhere because the furnace had backfired. I called there and they told me the worker no longer works there. I no longer use their services.
Response from Altrol Heating Cooling & Plumbing
"Altrol appreciates your honest review. We work hard to satisfy all of our customers and hope you will continue to think of Altrol for your HVAC needs. We are sorry to hear about the soot."
Moira M.
Jun 2012
Altrol Inc. is a great company. They are very conscious about coming into the house and making sure they don't drop anything down like, dirt, snow or oil. They are very courteous and very nice. They are very polite. They tell you everything that they've done. They don't treat you like an idiot.
Response from Altrol Heating Cooling & Plumbing
"Thanks for your review! Altrol is glad you believe in us, because we believe in you. We do find it very important to thoroughly explain all work to customers and appreciate that you notice that!"
Patsy M.
Apr 2012
They have been in business for about 30 years. They were punctual and showed up on time. They were quiet expensive but did a good job.
Response from Altrol Heating Cooling & Plumbing
"Thanks for your review. Altrol is glad to hear you were satisfied with your tune-up. Have you heard of our Energy Savings Club? ESC members receive 10% off all tune-ups and service calls and are never charged for after-hours, weekend, or holiday calls. Keep Altrol in mind for your HVAC needs; the company you can trust."
Licensing
State Contractor License Requirements
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FAQ
Altrol Heating Cooling & Plumbing is currently rated 4.2 overall out of 5.
Altrol Heating Cooling & Plumbing accepts the following forms of payment: CreditCard
Yes, Altrol Heating Cooling & Plumbing offers free project estimates.
No, Altrol Heating Cooling & Plumbing does not offer eco-friendly accreditations.
No, Altrol Heating Cooling & Plumbing does not offer a senior discount.
Yes, Altrol Heating Cooling & Plumbing offers emergency services.
No, Altrol Heating Cooling & Plumbing does not offer warranties.