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Glacier Point Services (formerly Stack Company)
Electrical Baseboard or Wall Heater - Repair, Brick or Stone Fireplace - Repair, Central A/C - Install,
About us
We are a family owned and operated, full service plumbing, heating, thawing and septic pumping company with over 140 years of combined knowledge and experience. We offer commercial, residential, new construction, remodel, service work and energy efficiency upgrades. Our heat technicians are certified and licensed to work on all makes and models from System 2000 to Toyo. Our plumbers, apprenctices and technicians do everything from completely plumb-in houses and office buildings to remove clogs and clean and inspect pipes.
Business highlights
Emergency services offered
28 years of experience
Services we offer
24 hour and emergency services available. In heating-both residential and commercial (installation and maintenance), and clean all heating systems including oil, drain cleaning, inspect, inspect and clean all plumbing systems., natural gas and coal fired. Install, pipe inspection (both large and small diameters), plumbing-both residential and commercial and new construction and service work, service, sewer/septic line repair and replacement. Install, ventilation
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.124 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 8% | ||
| 17% | ||
| 4% | ||
| 8% |
Showing 1-24 of 24 reviews
Doug C.
Feb 2021
I called three months ago to have an expansion tank and zone switches replaced on my boiler. They did not bring out any parts in order to repair. So they come out a second time to do the job. Was it fixed? No, zone switch failed and they left the water off for the basement. Third time they came out they admitted the expansion tank was bad, finally, replaced it, added some glycol to further run up the bill. And now again we are without heat. No problems with furnace for 6+ years until GPS came out and since it has been nothing but problems. Stupidly tried a fourth time to get them to come fix it, but the receptionist was rude and not wanting business. So, I give up. Do not give these folks your business, you will be sorry. Go somewhere else.
Miriam M.
Apr 2016
I called GPS and they came out that day. The service was professional and fast, in spite of not having the right diameter check valve in the truck.
I was completely satisfied and grateful for their excellent response and service.
I was completely satisfied and grateful for their excellent response and service.
Kerri M.
Nov 2015
unknown
Gayle M.
Jan 2015
unknown
Sean W.
Sep 2013
The finished product is okay - valves aren't leaking and hardware is on. The biggest issue is that they were scheduled to do the work a month earlier and various emergencies and other reasons popped up to keep them from doing the work. The plumber was good, polite, and helpful with questions that I had. The business itself is what lacked professionalism - chasing the higher dollar jobs and pushing my job back.
Doug C.
Aug 2013
The plumbers were great, got right to work, knew what they were doing and fixed all problems. But, did not show up in AM as promised and no phone call saying they would be late. That really bugs me, as this is a common problem in Alaska (after living her 54 years I can say this.) Outside, tradesmen are much more attuned to customer service.
Joyce O.
Apr 2013
The service rep was on time, and immediately got to work. He briefed me on what he was doing and showed me what he had done after he was finished.
Brett N.
Mar 2013
First time was great, following service was not.
Jamie M.
Feb 2013
We had 2 frozen pipes on a very cold day (40 below). Stack sent a plumber out within a couple of hours. It took him 4 hours to find the frozen pipes and thaw them out. All went well and the price was less than expected.
Rebecca T.
Jan 2013
Overall the person fixed the issue!
Ed G.
Dec 2012
It took several calls before they came out and fixed a frozen pipe. In the interim we ran out of water and had to lug water. They made multiple promises of when they would be here but did not show up. They did offer to send someone after hours at overtime rate fees. I do believe I am done using this company.
Preston D.
Dec 2012
I will never use them again...........................
Ed G.
Oct 2012
They come out on the day and time as promised, charged what they quoted on the phone. The only issues are:
a. I never received the DVD with the suggested repairs. I have called and asked for it with no DVD 6 weeks later. Now that we have snow on the ground and below freezing weather the repairs will have to wait until spring thaw.
I have an issue with a vent stack and was told that the crew coming out could look at it and fix. But the 2 guys that came out said they were only video technicians and not plumbers. I was told to call the office and ask for a plumber to come out, for an added fee of course.
So not sure i will recommend them to anyone at this point. I will try calling, once again, to try to get the promised DVD and list of suggested repairs, but frankly at this point I am not confident that another 6 weeks will not go by.
a. I never received the DVD with the suggested repairs. I have called and asked for it with no DVD 6 weeks later. Now that we have snow on the ground and below freezing weather the repairs will have to wait until spring thaw.
I have an issue with a vent stack and was told that the crew coming out could look at it and fix. But the 2 guys that came out said they were only video technicians and not plumbers. I was told to call the office and ask for a plumber to come out, for an added fee of course.
So not sure i will recommend them to anyone at this point. I will try calling, once again, to try to get the promised DVD and list of suggested repairs, but frankly at this point I am not confident that another 6 weeks will not go by.
Hollie M.
Aug 2012
Our kitchen ceiling sprung a leak on a Thursday night. It was so bad we had to turn off the water to the whole house, leaving us with a 3 year old and a newborn, and no water. The problem wasn't worth an and quot;emergencyand quot; after-hours service call, but we needed it fixed ASAP. My husband called Stack at 7:30 Friday morning and they were at our house in North Pole by 8:30.
It took them about 5 minutes to find the problem (a nail hole in a supply pipe) and another 15 to fix it. I was home by myself and know nothing about plumbing, so they easily could have dragged the job out to charge more in labor, but they worked fast and I wound up paying a lot less than I expected when it started raining in our kitchen the night before.
They were very friendly and professional and I would absolutely call them again.
It took them about 5 minutes to find the problem (a nail hole in a supply pipe) and another 15 to fix it. I was home by myself and know nothing about plumbing, so they easily could have dragged the job out to charge more in labor, but they worked fast and I wound up paying a lot less than I expected when it started raining in our kitchen the night before.
They were very friendly and professional and I would absolutely call them again.
Response from Glacier Point Services (formerly Stack Company)
"Thank you very much for your posting. We really appreciate you calling us. It's never fun to have water pouring from your kitchen ceiling like that. We were glad it was a quick fix also. Thanks again for calling us and good luck with the sale, if it hasn't already gone through. Jodi Stack--Office Manager--Stack Company."
Amber T.
Jul 2012
See my comments above.
Response from Glacier Point Services (formerly Stack Company)
"Thank you very much for your posting, we really appreciate it. We are sorry you were not completely satisfied with our services, especially the amount of time we spent at your residence. Sometimes things get complicated when it comes to large projects like yours was. We hope that you will give us another chance in the future, but will understand if you do not want to. Thank you again for the posting as it helps us to better our company and our services. Jodi Stack-Stack Company--Office Manager"
Jahnin S.
Jul 2012
.
Response from Glacier Point Services (formerly Stack Company)
"Thank you very much for your posting. We really appreciate you calling us. Remember we are available anytime and any day if you have any heating or plumbing related issues arrise. We are just a phone call away. Thanks again. Jodi Stack-Office Manager-Stack Company"
Conrad G.
Jun 2012
Very professional and courteous. Looked for leaks after work was accomplished. Didn't leave till satisfied work was done to their and my satisfaction. I will call them again and will recommend them to friends and family.
Response from Glacier Point Services (formerly Stack Company)
"Thank you very much for your posting. We really appreciate you calling us and recommending us to your friends and family. Remember we are available 24 hours a day 7 days a week if any type of plumbing or heating emergency arrises. Thanks again for calling us and we look foreward to helping you out in the future. Stack Company"
Maureen A.
Jun 2012
Problem called in Monday AM - they are here by 2pm, gone by 3.Fast and friendly. Detailed what was done, offered helpful suggestions.
Plumbers aren't cheap these days so no grief there. Great, friendly pros. Highly recommended.Stu Aull
Plumbers aren't cheap these days so no grief there. Great, friendly pros. Highly recommended.Stu Aull
Response from Glacier Point Services (formerly Stack Company)
"Thank you for your post. We really do appreciate you calling us. Let us know if anything changes with that drain or your water system. Remember, we are available 24-7 including holidays for any emergency that may arrise.--Stack Company"
Suzanne M.
Jun 2012
Went very well - worked quickly and were neat. Old toilet was very heavy so it was good there were two of them.
Response from Glacier Point Services (formerly Stack Company)
"Thank you very much for your posting. We appreciate you calling us to help you with the toilet project and look foreward to helping you out with any future plumbing or heating needs. Remember we are available 24 hours a day, 7 days a week if you have any emergencies."
Deven K.
May 2012
I called and spoke to Kendall on Thursday and she offered to send a plumber over on Friday to inspect the problem. We arranged to meet the plumber on Monday morning. They arrived early Monday morning and after inspecting the area needed for repair immediately went to get the parts. They returned and replaced the 3" pipe and flange as well as installed the new toilet we had purchased. They double checked the work as well as tested for leaks before asking me to come up and inspect with them. The Stack Company is very professional and organized. I will definitely use them again. Overall A ++
Response from Glacier Point Services (formerly Stack Company)
"Thank you for posting your ratings for us and we appreciate the comments. Please give us a call again if you have any future projects or if any problems arrise. Remember we are available 24 hours a day, 7 days a week for emergencies. Thanks again"
Kari I.
Apr 2012
Sewer freeze-ups are never any fun. We had issues because my "cleanout" pipe was too far from the street for the steam truck hose to reach, so Charlie had to run water from my laundry lines down the line, which takes more time. He was there for almost 4 hours! I felt bad because it was a Friday night and he was there until after 10pm. But he had a good attitude the whole time, worked very hard and got the line cleared. The only reason I didn't give an "A" grade on the price is that it was all done on the overtime rate (ouch!), and on the punctuality is because I was told by the receptionist that the workers would be at my house by early to mid afternoon, but they had the job before mine run long, and they didn't arrive until just before 5pm, which was the reason it was all overtime. But otherwise, I was satisfied and would recommend Stack Company/Glacier Point wholeheartedly.
Response from Glacier Point Services (formerly Stack Company)
"Thank you for adding your post about us to this site. We appreciate the opportunity to help you as much as we can. Please let us know if there are any further issues that come up or if there's anything else we can help you with. As always we are available 24 hours a day. Thank you again"
Diane G.
Apr 2012
We had a mess too. We had an arsenic build up in the bins and pipes. Diesel and propane make this build up. When they were working in the older pipes a solid piece of arsenic fell out and made everyone run everywhere. They sealed off the vents so that it wouldn't get to us. When the dust settled they wore their ventilators to clean up the mess. They said that this was the most dangerous way to heat. They said that wood and coal don't leave things this toxic behind. They were great and very reasonably priced.
Maureen A.
Mar 2012
It is a very good, reliable, long standing, community oriented business. They are a really excellent company.
Response from Glacier Point Services (formerly Stack Company)
"Dear Member, Thank you very much for your post and your kind words. We really appreciate your patronage and being able to help you out with any plumbing/heating or septic problem or project you have going on. Remember, there is someone available 24/7 if any emergencies arrise, and you will never have to leave a message on a machine or voicemail! There will always be a friendly voice on the other end to help set up your service. Thank you again for contacting us through Angie's List and we look foreward to seeing you again. Sincerely, Jodi Stack Office Manager-Stack Co."
George R.
Jan 2012
Our water was frozen in basement wall leaving us without water throughout the house . We called Stack Heating and Company and they had a technician to us within an hour and a half. He diagnosed the problem and determined it was not in the feeder lines from the city water lines and it was not in the relief valve. He had to cut the drywall to expose the water line and apply direct heat on the pipe. We got our water back very quickly after that. He did it neatly, making a hole only as large as necessary to fix the problem and cleaning up the mess afterword. Jesse was very professional and an experienced technician. He listen to our problems carefully and ensured that we we taken care of. We will be using this company again and asking for Jesse to do any work that we need to have done.
Response from Glacier Point Services (formerly Stack Company)
"Thank you for your post. We appreciate your comments and look forward to helping you with any future heating or plumbing projects or problems. Remember we are available 24/7 and you will NEVER have to speak to an answering machine or voicemail. Please check out our other company, Glacier Point Pumping and Thawing for all your sewer and septic needs. Thanks again, Jodi Stack Office Manager Stack Company"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Glacier Point Services (formerly Stack Company) is currently rated 4.1 overall out of 5.
Glacier Point Services (formerly Stack Company) accepts the following forms of payment: CreditCard
No, Glacier Point Services (formerly Stack Company) does not offer free project estimates.
No, Glacier Point Services (formerly Stack Company) does not offer eco-friendly accreditations.
No, Glacier Point Services (formerly Stack Company) does not offer a senior discount.
Yes, Glacier Point Services (formerly Stack Company) offers emergency services.
No, Glacier Point Services (formerly Stack Company) does not offer warranties.